the what's driving the because it's corporate, me join me on the alex famine show and i'll be speaking to guess in the world, the politic sport business and show business. i'll see you then in silicon valley elite who is out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part, these workers are miserable by design. you can write code and send your account, never talk to anyone is does, i'm so you can get the work back on a spreadsheet. if you need to, to see these letters and numbers of identifying the worker, you don't see a name. you don't see where they live, you don't see what their situation is. you don't see unless you keep track of it yourself. have they worked for you before or not?

do these ghost workers really know who they worked for? have they ever heard of lucas b one? we showed them the footage of the figure 8 founder talking about their work. the with technology actually pay them a tiny amount of money and then get rid of them when you don't need them anymore. giggling, overpaying people danny's and yeah. okay. now i'm going to start arguing with like, i do about the eyes when they get me. and it's kind of surprising, i guess, a little bit to see there's so openly openly talking about that view they have of the workforce it's, i guess it doesn't really surprise me that much, but yeah, it definitely kind of sucks i guess when they could be paying them

a lot more or at least showing some appreciation or maybe even some, some discretion basically saying in person, you know, you hide somebody for 10 minutes and fire them this way. you don't have to look at the person and you just goodbye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable ah, this invisible workforce. hiding behind your screen. there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web. the social media cleaners who work on sites like facebook or instagram. these

workers are never mentioned in the slick presentations of the silicon valley c e o . i started building a service to do that to put people 1st and at the center of our experience with technology. because our relationships are what matters most to us. and that's how we find meaning and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags, initial vision of the site. with violent videos, he speech and pointed graphic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining if something is hate, speech is very linguistically nuanced. i am optimistic that over 5 to 10 year

period, we will have a i tools that can i get into some of the you answers the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems . but today we're just not there on that. so a lot of this is still reactive people flag it to us we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multinationals such as mature,

cognizant or accenture. ah, we found this job offer for a content reviewer for the french market. in portugal. the creek. why is one of the journalists in our team? he responded to the ad and was offered the job the before taking. he received this contract, which included his monthly salary, $800.00 euros a little over the minimum wage in portugal. with a foot allowance of 7 euro's $0.63 a day. facebook isn't mentioned once in the document. even when directly ash, accenture refused to give the client's name. i was just wondering,

now that i did the job, i'm going on, i'm going in, i was just the marine. if i could know the name of the company i'm going to work for. now. we can not build the name. yeah. it's on the customers that we can not to say the name me. this is where greg, why we'll be working at the extent your offices and lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is a little shaky, as greg wise filming for the hidden camera. having a meeting with accenture. brig why isn't the only new employee 12 other people are starting the role at the same time?

another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you all. my job is my job. to help you all the relationship we didn't get after the big cation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret you must have been told by taking seem that you cannot mention. that's why working for the client is really very many. you cannot mention anyone that are working for ok. if someone asks you where you work, you work for extension. ok. we still, we have the co mandate. they feel. so if i'm talking to some colleagues from accenture, nothing because it in my work, i cannot feel that i would prefer the case is not allowed. it's completely like confidential. the work is that he's working here at the okay. code names,

confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chevy type, the following argument should shut you up pretty quickly. like an agreement and you cannot break that agreement because by law we can do what we can punish you by law with you know, it's confidential or cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about why so careful? what does the job involve the we continue discreetly with great. why? before becoming a moderator, greg, why has to follow a 3 week training program?

moderating facebook's content does normally involve deleting violent videos or races, jokes. it's a lot more complicated. at the moment. the algorithms can't have everything, every decision must be justified using very strict rules. this is what we learned during the training every day is dedicated to a different theme during the program. for example, nudity violent images or a speech on the agenda today. dark humour and jokes and bad taste. we will remove the violet if the person that you eventually need a real person is visit leave. if you are meeting and then going to be in the market.

what do we do when there's a lot of the events who here's an example of an inappropriate joke about $911.00. it may seem over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. take nudity, for example, depending on what part of the body you see or their position. the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg, why decided to delete this particular photo, but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. if we can very simple and thinking on the on ticket with the nipple,

that's exactly why i'm having so much trouble understanding you now to take a picture of a photograph of a woman and you show. ready a tiny nipple and for one because we have a 100 percent coverage. on the other hand, you're almost. busy paying for the picture and you don't do it because it doesn't look exactly right. yes. but you have a problem because you're going from where you would have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to be life, and they live alone that respective. and we just seem to like to do

our job. sometimes we'll find a job because not my training program with the end goal of turning you into a machine. pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the room. you have to play by their game, or else you will have a job at the end of the month. and that's good, that's the point where i just felt that was a robot and just doing as many pictures and videos as much as possible just because they just that's the only thing i can do. they're just there with numbers and

clicking enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months for it. we're not mentally prepared for it. all this stuff that they don't really give us the input before and it just comes to you as a shock. this comes to like a wave here. have this in front of you and you can't really say yes or not. if you give me a 1000000 years 1000000000 euros, i would not for me in the news .

in the old days before brag said, because the u. k. was attached to you. they could do it. other countries do, which is to take all their debts and dump it into this giant shadow banking system that covers the world's largest trading glock. and you could kind of buy some time there because e, c, b is printing and buying and monetizing debt by their trillion. so christine the garden, literally just buying trillion control of the garbage debt. but now post brags that they don't have that way to wash the debts into the greater he, you laundromat. and so that is going to be the 1st time post prices that are going to start to cause a lot of pain. the

moon. ah, what pedro described to us the way though shocked that washes over you unexpectedly, is exactly what happened, a great one. it started around the 5th day of training during the practical exercises, a stream of her rhythmic images and unbearable videos that must be watched closely in order to make the right decision. according to facebook's criteria, the same horrific scenes are unfolding on his neighbor's screen to night. take aggressive, wasn't me one

room. yup. on the on, on the got the mobile, they get me. don't you just do the tool because about the new gospel only macomber, cities screws. you can also do yours. it's like this on a daily basis for greg why and his group. luckily, they can always rely on the useful advice of the trainers to feel better possible with warm up the rain. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most trauma to is moderators

on this day, a video lasting several minutes brought the violence to another level for greg, why? during the break, everyone tries to shake off the shock by discussing the grim video. they've just witnessed the was today and they were playing with the guy who is other than the mom. i didn't know, but i didn't like the mom a baby. i don't know

why realizes the extent of the damage this job can cause when talking with a former moderator, who was now a trainer like, oh, you're going to go. they just see people being in my brain. like i came out running a close, you know like i can not anymore take like it's kind of when i got enough to burn. i mean it will take medication, but i know that they can watch running st. anyone that will still brings it why you have to tear. there is a why do you every day? like, i'm cleaning the trash. right? you know, i know. okay. but at least they know years old. i

even 2 years after quitting the post, pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are going to stay with me because i remember them as it was yesterday. very emotional something. i remember sometimes people used to like they were working, being productive, and suddenly they just stand up and run out of the room. that's ok because sometimes there's trauma built after that, just the end for pedro left him feeling helpless for me. but if you see someone getting murders the only action take the lead, for example, you just erased it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you just going round in circles and just flick,

bombards with all this stuff. can mixture of emotions that go through and one day, 8 hours for how many were you and you thought it was we were 30 when we started 30 from that's 30. that started just decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg was and his colleagues are currently experiencing, we met up with a psychiatrist professor to rebuild be is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found ah,

many people she was told that he considered the treatise sheet of presumptive issues. certain best sense of it from, from others. if emotionally to girls approve the whole issue. paula control buffer menu, up off on time that a w middle. those have been the little girl you per year. well, i was going to opinion if the actual politic indices, you know, to see measure vol, sushi poor for the new year nor the forces sky, particular united, pathetic seeker, got his measure in forces in point of influences. 6 were member, has it all situated? it was due to new sit up. are you getting yes, because we also talk to him about the famous confidentiality classes imposed by

facebook and good children to do so clever 1000. shortly if it, the police did say it possibly offered key or was used for the school. napoleon, please walter, does it was you to see a whole move more going the bags up there is a whole digital video hobbler who don't like to say any trauma. stress cleaning up social media comes at a great cost. greg, why decides to quit only 2 weeks later, still in his training period? ah, he received his paycheck just before leaving his hourly pay written at the top. for

euro's $0.62, gross. this is a tough pill to swallow for his colleague, ah, the ice cream shop. after our experience there, we contacted accenture. their response was a brief e mail that didn't once reference facebook. it did, however, contain this phrase. the well being of our employees is our priority. to finish our tour, the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing, and those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of

content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day, and facebook hundreds of hours of video uploaded to youtube per minute per day. and so on. the response has continued to be, we'll put more content moderators on it, which means that, that it continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue, it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for

free. this is why companies like facebook use subcontractors that according to this researcher, this isn't the only reason. it's about labor costs, but it's also about creating layers of lessening responsibility between those who solicit this kind of work and need it. and those who do it and where they do it. they remove themselves, they put themselves at a distance from the workers and their conditions, and it's not just your graphic distance, but sort of a moral distance. so when that content moderate, or some years later alleges harm or you know, having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to just claim responsibility for that. even though ultimately they really are responsible because they ask them to do that work in the 1st place. despite these precautions, 3 former moderators filed lawsuit against facebook in the us. a few months ago. all

3 were working under subcontractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators. working on his platform, which is an absolute priority to finish shop. here's some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founders sold his company for $300000000.00. well, at least now, he has good reason to be happy. i i

. ready ready i oh i right now there are 2000000000 people who are overweight or obese. it's profitable to sell food that he's fancy and sugary and faulty and addicted not at the individual level. it's not individual willpower. and if we go on believing that will never change as obesity epidemic, that industry has been influencing very deeply. the medical and scientific establishment, ah, what's driving the because it's corporate,

me. ah, will be someone like me seeking the best rights for people children. and that should have the distance which occasion us learn to eval. if the tunnel continue to oppose this wouldn't be confronted. i would just confrontation to be political if they don't allow them to be continued to, to, to seek their own domination of, of gather some of the way they incorporate. that will give rise to a nation uprising without a doubt. and i'll be want to use

the know, what would you give them and by the in the can, can hard while we're on by now, i know i should know moment the legal mon deals on males like one of them that are similar and i have an association national before we get all the solar is being given. but no, no, i mean, i mean, i saw it in my in my name is

the and the stories shave the way a case of negligent homicide launched off 3 huge explosions at a chemical plant. in germany left 5 dead greenpeace alarms describing the possible environmental impact to. and here the main question arises. it's an acceptable to places as it were. powder tags, near large settlements, elsewhere, wildfire raging and southern turkey kill 6 in water. officials say is a national disaster. as russian athletes keep notching out, metals of those tokyo olympic western media and competitors are increasingly thing read as they question the teams. right. to be their american whistleblower. daniel hales been sentenced almost 4 years in prison for leaking information about us

throw warfare.