sort of the astonishingly low paid workforce that's powering all digital lives the the silicon valley elite who is out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part. these records are invisible by design. you can write code and send your account number, talk to anyone is id, can get the work back on a spreadsheet. if you need to, to see these letters and numbers, identifying the worker, you don't see a name. you don't see where they live, you don't see what their situation is. you don't see unless you keep track of it

yourself. have they worked for you before or not? do these ghost workers really know who they worked for? have they ever heard of lucas b one? we showed them the footage of the figure 8 founder talking about their work. ah, the technology actually pay them tiny amount of money and then get rid of them or you don't need them anymore. giggling overpaying people daddy's and yeah, but okay, now i'm going to start arguing with like, i do about the eyes when they get me. and it's kind of surprising, i guess, a little bit to see there's so openly openly talking about that view. they have of the workforce it's, i guess it doesn't always surprise me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them

a lot more or yeah, at least showing some appreciation or maybe even some, some discretion basically saying in person, you know, you hide somebody for 10 minutes and fire them this way. you don't have to look at the person and you just goodbye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, ah, this invisible workforce, hiding behind your screen. there are those who feed algorithms for next. and i think it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these

workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that, to put people 1st and at the center of our experience with technology. because our relationships are what matters most of us. and that's how we find meaning and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech, and pointed graphic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again humans hidden behind the screen . determining if something is hate, speech is very linguistically nuanced. i am optimistic that over

a 5 to 10 year period, we will have a i tools that can get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of this is still reactive people flag it to us we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. ah, according to their st. facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multinationals such as majority,

cognizant or accenture. ah, we found this job offer for a content reviewer for the french market. in portugal the creek. why is one of the journalists in our team? he responded to the ad and was offered the job ah. before taking, he received his contract, which included his monthly salary, $800.00 euros a little over the minimum wage. in portugal, with a food allowance of 7 euro's $0.63 a day. facebook isn't mentioned once in the document. even when directly ash, accenture refused to give the client's name. i was just wondering now,

but i took the job. i'm going there on, i'm going. i was just wondering if i could know the name of the company. i'm going to work for the weekend or will the name? yeah. it's the question that we can not to say the name me. this is where greg, why we'll be working at the extent your offices in lisbon before getting started or journalist was sent to a welcome meeting. the footage is a little shaky as greek wise filming where they hit camera. having a meeting with accenture. why isn't the only new employee 12 other people are starting the role at the same time?

another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you all my job . my job is to help you all the relationship with after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told by him that you cannot mention. that's why i'm working for this, but the client is really very many. you cannot mention anyone that are willing to take ok. if someone asks you where you work, you work for extension. ok. we still, we have this mandate, they steal. so if i'm talking to some colleagues from accenture, nothing because in my work, i cannot scale that. i work for facebook. okay, this is not allowed. it's completely like confidential. the work is that he's

looking at the case code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chevy type, the following argument should shut you up pretty quickly. like an agreement and you cannot. right? that's agreement because by law we can do like we can punish you by law with, you know, it's confidential or cleaning up. social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about why so careful? what does the job involve? we continue discreetly with greg why before becoming a moderator. greg, why has to follow a 3 week training program?

moderating facebook's content does normally involve deleting violent videos or races, jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training every day is dedicated to a different theme during the program. for example, nudity, violet images or a speech on the agenda today. dark humour and jokes and bad taste, we will remove a violet if the person that you eventually need real person is visit leave. if you are meeting then, then going to be told what

do we do when there's a lot of the events who here's an example of an inappropriate joke about $911.00. it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. take nudity, for example, depending on what part of the body you see or their position. the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg, why decided to delete this particular photo. but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. can go into here and that is taking place

on ticket with the nipple. that's exactly why i'm having so much trouble understanding you now to take picture of a photograph of a woman and you show. ready a tiny nipple. and so on one hand, because we have a 100 percent coverage label. on the other hand, you're almost full picture. and you don't do this because people look exactly right. yes, but you have a problem because you're going from when you're in learn the rules, applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to be life and they live alone. receptive and we just seem to like to do our job.

sometimes we'll find them job because not my training program with the end goal of turning you into a machine, pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to word questions, but only if he remained anonymous 2 years after leaving the company, he still remembers the numbing side of the room. you have to play by their game. or else you will have a job at the end of the month. and that's a point where i just felt that was a robot and just doing as many pictures and videos as much as possible just because the was just that's the only thing i can do there just there with numbers and

clipping enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months for it. we're not mentally prepared for all the stuff that they don't really give us the input before. and it just comes to you as a shock. this just comes to like a wave here have this in front of you, and you can't really say yes or not. if you give me a 1000000 years 1000000000 euros, i would not for me. ah, [000:00:00;00] ah,

ah ah, ah ah, ah ah. with the look of off the field, but you actually can you through that actually use the machine which is a bit mean you could put your sequel, but yes, i would have to continue with that. because if that

guy with a dinner each and cooking famous from a credit issued by both of us in the ah, what pedro described to us the way though shocked at washes over you unexpectedly, is exactly what happened. a great one. it started around the 5th day of training during the practical exercises, a stream of her rhythmic images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria,

to do the same horrific scenes or unfolding on his neighbors screen to take a glass of water. ah one room on the on the got the a mobile. they get you don't get to your the tool because you bought the new data. got only much screws, you can also do like this on a daily basis for great why and it's group. luckily they can always rely on the

useful advice of the trainers to feel better possible. we want to have the rain and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators on this day, a video lasting several minutes brought the violence to another level for greg, why? during the break, everyone tries to shake off the shock by discussing the grim video. they've just witnessed the was today and they were playing with the guy. but he was like is that?

yeah, i'm, i'm very, i don't like the mom and i i don't know why realizes the extent of the damage this job can cause when talking with a former moderator who is now a trainer blake, or they just see people being in my brain like i can i'm running a close, you know like i can not anymore take like a 10 minute deal. i got enough berg, i mean, but you know that they can watch running

a lot of anyone that brings it why you have to there is a why do you every day? like i'm cleaning the trash. right? you know, i know. okay. but at least they know that every years old, i even 2 years after quitting the post, pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are going to stay with me because i remember them as it was yesterday. it's very emotional. sometimes i remember sometimes people used to like they were working, being productive and suddenly to just stand up and run out of the room. that's ok because sometimes there's trauma built just the and for pedro left, him feeling helpless,

warming. but if you see someone getting murders the only action take this example, you just erased it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round in circles and just flick bombards with all this stuff. can mixture of emotions that you go through in one day, 8 hours. how many were you and you thought it was? we were 30 when we started 30 from that's 30. that started just decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting to understand what pedro went through and what greg was and his colleagues are currently experiencing. we met up with a psychiatrist professor to rebuild be is

a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found. ah, many people should consider the treatises of this issue. certain best sense of it from others. if emotion to your curse approve was super lawyers control buffer menu up off all time that had to be included middle sandlewood occur. you per your, well, i was going to pigeon, if the actual politic indices, most of the say measure of was susie powerful. the new, you know, if you want horses ski barbecue united, pathetic seeker,

got his measure in forces employed in forces sick for the member us. it all situated it was due to no set up a few with getting just because we also talk to him about the famous confidentiality classes imposed by facebook and a good job to do so. k worth of the short if natalie or the jail it's possible offered key or above all was used for the school. now, please walter principal does it because you see the whole move more bags of the move is sold, dental vision, hobbler who don't back to anxiety trauma, stress cleaning up social media comes at a great cost. ah, greg,

why decides to quit? only 2 weeks later, still in his training period, ah, he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross. this is a tough pill to swallow for his colleague. ah. the ice cream shop. after our experience there, we contacted accenture their response was a brief e mail that didn't once reference facebook. it did however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet, trash cleaners the invisible workforce behind your facebook or instagram feed. we

had one last meeting. sarah roberts is the leading researcher specializing of those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be. we'll put more content moderators on it, which means that, that it continues to exponentially grow. it has gone from next to nothing kind of line item in the budget to being a massive,

massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use subcontractors, but according to this researcher, this isn't the only reason. it's about labor costs, but it's also about creating layers of lessening responsibility between those who solicit this kind of work and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just your graphic distance, but sort of a moral distance. so when that content moderate or some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did,

then it may be possible for that company to just claim responsibility for that. even though ultimately they really are responsible because they ask them to do that work in the 1st place. despite these precautions, 3 former moderators filed lawsuit against facebook in the us. a few months ago. all 3 were working under subcontractors. all claim to be victims were post traumatic stress disorder. the american company refused to every request we made for an interview. they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off, here's some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks

after filming figure h, founders sold his company for $300000000.00. well, at least now, he has good reason to be happy. i i . ready ready and the oh right now there are 2000000000 people who are overweight or obese. it's profitable to sell food that he's 20 and sugary and faulty and addicted

not at the individual level. it's not individual willpower. and if we go on believing that will never change that to be upcoming, that industry has been influencing very deeply. the medical and scientific establishment, ah, what's driving the reason for them is corporate me days before breakfast because it was attached to you. they could do it, other countries do, which is to take all their debts and dump it into this giant shadow banking system that covers the world's largest trading block. and you could kind of buy some time there because the c, b is printing and buying and monetizing debt by the trillion, christine the garden, literally just buying trillions and trying to the gardens debt. but now post bracket, they don't have that way to wash the debts. into the greater you laundromat. and so

that is going to for the 1st time post bracket. debts are going to start to cause a lot of pain. ah, will be someone like me seeking the best rights for the people, the children. and the african should have the best education as theirs to eval. if the taliban continued to oppose this will be confront. i want to configuration to be political if they don't allow us. and if they continue to, to, to seek their own domination of, of chemist on the way they think of it that will give rise to national pricing without

a doubt. and i'll be want to use the the, the march by koby skeptics in the german capital descends into may and we've protested, clashing with police. but in any just found all anti locked down demonstrations amid a full wave of infections and also ahead of the stores that shape the week. a case of negligent homicide is launched after a huge explosion of the key chemical plant in germany kills 5 people. environmental group, greenpeace alarms describing the possible impact. here the main question arises is it's an acceptable to place this as it were, told the tags near large settlements as russian athletes. notch up,