situation as you don't see, unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually find the pay them a tiny amount of money and then get rid of them when you don't need them anymore. you giggling over paying people that isn't. yeah. but i can now i'm going to start arguing like i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see. there's so openly, openly talking about that view that they have of the workforce it's, i guess it doesn't always surprise me that much, but yeah,

it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some, some discretion, basically saying in person, you know, you, you hi somebody for 10 minutes and fire them this way. you don't have to look at the person who does good bye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable never really isn't i. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, and this invisible workforce, hiding behind your screen, there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these

workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site. with violent videos, 8 speech and pornographic images, more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over 5 to 10 year period we will have

a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of us is still reactive people flag at us. um we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook, but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule,

we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary, $800.00 near us, a little over the minimum wage. in portugal with a food allowance of 7 euro's $0.63 a day. facebook isn't mentioned once in the document. even went directly ash, accenture refused to give the client's name. i was just wondering now that i

took the job, i'm going there and i'm glad i was a simmering. if i can know the name of the company i'm going to work for. now if we can not reveal the name yes or no from a culture that we can not, you're not allowed to say again. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalists was sent to a welcome meeting. the footage is a little shaky. as greg wise filming with the hidden camera, i have a warranty with accenture, lindsey walden. greg, why isn't the only new employee 12 other people are starting the role at the same

time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is to your advisor. to help you all the relationship with them. after the v k documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention that you are working for the for the client is really very the many you cannot miss anyone. this are working for faithful. ok. if someone, if you where you work, you are for extension. ok. we still, we, we have the scope and if they feel so if i'm talking to some calling from a center not from 2000 and yes is what my work. i cannot fill that out for face. okay. it's not allowed. it's completely like confidential that work if, if,

if he's looking here it is. okay. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot, right? that is, we must, because by law we can do like we can, funded by law with, you know, the thought of inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about, oh, why? so careful, what does the job involve? ah, we continue discreetly with great. why. with

before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment, the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda today. dark humor, and jokes and bad taste. we will rule while we sure if the person that you see any missing person is didn't leave you on the bed day with me tomorrow.

what do we deal with one of the events? here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. if we can help with anything with

a contact with no, that's exactly why i am having so much trouble to understand thanks and you have an autistic picture of a photograph of a woman and you show. ready a tiny maple yellow and so on one hand, this is indeed because we have 100 percent uncovered label. on the other hand, you have this almost a picture and you don't get it because it doesn't. that's exactly why i yes, but you have a problem because you're going to have them with your decision and you're in school and you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day. there has to be o y l, a u, along with

a partial. sometimes when you do not mind a training program with the end goal of turning you into a machine or pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you won't have a job at the end of the month. ends. it's good that so points where i just felt those robots and just doing as many pictures and videos as much as possible. just because i was just,

that's the only thing i can do. you're just there with numbers and clicking enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months. lou help ferrets for it's. we're not mentally for birds for it's all the stuff that didn't really give us the input before. and it just comes to you as a shock. this comes to like a wave here. have this in front of you and you can't really say yes or no to if you give me a 1000000 euros, 1000000000 euros, i would go smoked for me. ah ah. oh, what else shows seemed wrong when all 3,

just a whole new world. yes. to see proud disdain, because the african and engagement equals the trail. when so many find themselves worlds apart, we choose to look for common ground. marsha software is not going to hand and the transformation of all industry is with us whether people like it or not. the last industry in the world to be transformed by software was money and big coin rolled into town. and now money has been dis, mediated or disrupted by this software. this protocol called good point, and of course, banker said at central bank or say that, but let's talk back. within 10 years,

all major central banks will be gone and we're going to be in a post central bank. aaron, thin, emailing directly re sell, evidently, says content to us, and decide who sees what content when, and how much of it. facebook claims that these algorithms are there to learn about our specific preferences. actually, this is untrue. they are shaping preference. if tomorrow person finds a fake pull the video, we're saying the earth is this content ranks. huh. at least 20 percent. or maybe even 40 percent believe it's true. it's a very dangerous thing.

ah ah oh a ah with ah, what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened a great one. it started around the 5th day of training during the practical exercises,

a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria, with the same horrific scenes or unfolding on his neighbors screen to pop it might take her aggressive woodham, or a shoe, but one of them. yeah. as you know, good colon ghostbusters, he's realised the extent of the damage this job can cause. when talking with a former moderator, who was now a trainer. i am blakely, i just see people being in my brain. i had seen a stop with that like,

i can help with it. i was running a like, i can not anymore. i like 10 minutes a enough to burn. i mean the communication but you know that i believe vacant would only go out of the street. anyone was still doing this is why you have kitchen. there is a good deal every day. like i'm cleaning the trash. right. you know, i know, okay. i didn't watch it, but at least they know that even on years old with ah, even 2 years after quitting the post, pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are going to stay with me because i i

remember them as it was yesterday. it's very emotional something i remember some sir sir. lucy? oh poor, poor fool. renew 11 year warranty for says he skewed badly. could you? i told, pathetic secret. got his he merger of yen forces and body forces. shaquilla amended us. it oxygen difference do of a kin kinnon set up? ox you with jenny? yes. we also talked to him about the famous confidentiality classes imposed by facebook at the cook. children's goose. ok. rather the shorts, if at the earlier that sale, it's a pussy day or 5th. kia, a bacteria. oh, who is useful to school napoleon or his motor? a little prisma does it because you to visit the hoodie. she hor move more. gam,

bags of clothing move of victor thall doodle. proof of the hobbler o, as is infected with anxiety, trauma, stress, cleaning up. social media comes at a great cost. greg guar decides to quit, only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay, written at the top. 4 euros $0.62 gross. this is a tough pill to swallow for his colleague. i with the ice cream shop. yeah. let me, after our experience there, we contacted accenture their response was

a brief email that didn't once reference facebook. it did, however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing, and those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day,

and so on. the response has continued to be. we'll put more content moderators on it, which means that, that it continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors, but according to this researcher, this isn't the only reason that it's about labor costs. but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they removed themselves,

they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it, me a possible for that company to disclaim responsibility for that. even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators filed lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be dictum supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here,

some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founder sold his company for $300000000.00. huh. well at least now he has good reason to be happy ah . ready ready ah

oh, driven by dreamer shapes bankers, those with theirs sinks, we dare to ask the mediterranean is the world's most over fish, seen on sustainable exploitation of its fish, dogs. what's marine biodiversity undergoing threat a lesson again, course we should get guessed on the system because our system and martin can

continue to pull liquor key capital a can want to put our lives despite the eas promises to end over fishing by 2020. the situation is changing to slow. well, i'm very disappointed with the politicians that they've basically not in public interests. they also do not in the mid interest of the officials. they're only for interest of the fishery lobby and the facial the only one is in danger. the fishermen also at risk of losing all hope, i get my thought ups of them before they get to them about that. i'm with the bubble thought i get them. i'd be real. she's been there wouldn't be abusive with

a 5 hour meeting between president putin and micron comes to close with the 2 liters focusing on new ways to find stability in europe. meanwhile, in high level talks between the u. s. president and german chancellor joe biden promises to stop russian gas pipeline north stream to and to implement severe sanctions if russia invades ukraine. and another news, canada's capital declares a state of emergency with police threatening to arrest anyone. providing material support to groups of truckers conducting a blockade with

broadcasting lab direct from our studios and moscow. this is our internet.