and see can get the work back on a spreadsheet. if you need to just see these letters and numbers of identifying the worker, you don't see a name. you don't see where they live. you don't see what their situation is. you don't see unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually find the pay them a tiny amount of money and then get rid of them when you don't need them anymore. you giggling over paying people that isn't. yeah. but i can now i'm going to start arguing like i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see. there's so openly,

openly talking about that view, they have of the workforce it's, i guess it doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some a some discretion basically say in person, you know, you, you, you hi somebody for 10 minutes and fire then this way. you don't have to look at the person who does good bye. so that's kind of just, it is kind of the fact that the head of the company is, people are that disposable. that really isn't i, i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, this invisible workforce, hiding behind your screen,

there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark sucker begs initial vision of the site. with violent videos, 8 speech and pornographic images, more and more content has to be deleted and it isn't always robots doing this job.

there are once again humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic that over a 5 to 10 year period, we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of this is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah,

so in order to meet these moderators and understand their rule, we identified facebook's main sub contractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary, 800 year us a little over the minimum wage in portugal, with a food allowance of 7 euros $0.63

a day. facebook isn't mentioned once in the document even went directly ash. accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there. i'm, i'm glad i was humoring if i can know the name of the company i'm going to well, for now, if we can not reveal the name yes or no from a culture that we can not you're not allowed to say again. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalists was sent to a welcome meeting. the footage is a little shaky. as greg wise filming with the hidden camera,

i have the lighting with accenture links. greg, why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is to your advisor to help him all the relationship with them. after the v, patient documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention that you are working for the, for the client is really very the many you cannot miss anyone. this are working for faithful. okay. if someone su where you were, you were for extension. okay. are we still you, we, we ever go and if they feel so if i'm talking to some calling from

a center not from 2000 and yes, what my work, i cannot fill that over for facebook. okay. it's not allowed. it's completely like confidential that work if, if, if he's looking here it is. okay. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot break that agreement because by law we can do like we can punish you by law with, you know, before finish. cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about it. why so careful? what does the job involve? ah, we continue discreetly with great. why?

with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment. the algorithms can't have everything. every decision must be justified using very strict rules. this is what we learned during the training with every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda to day, dark humor, and jokes and bad taste. we will rule while we share. if the person that you see any missing person is visibly you on the,

on the bed day with me tomorrow. what do we deal with a lot of even here's an example of an inappropriate joke about 911 or it may seem over the top. but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example, depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo. but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. if we can help

with anything with a contact with no, that's exactly why i'm having so much trouble on the phone. thanks. and you have an autistic picture of a photograph of a woman and you show. ready a tiny nickel and so on one hand this it is because we have a 100 percent uncovered. nagle, on the other hand, you have this almost hitting a picture but and you don't get it because it doesn't feed them. that's exactly why i yes, but you have a problem because you're going from what do you think in your decision and we're in school, you have to learn the rules. applying facebook's rules without questioning them

is the number one rule, a principle that will be drilled into you all day every day. there has to be an issue with, along with a partial. sometimes when you john, because not my training program with the end goal of turning you into a machine that her pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game or else you will have a job at the end of the month ends. it's good. that's

a point where i just felt those robots and just doing as many pictures and videos as much as possible. just because i was that's the only thing i can do. you're just there with numbers and click enter numbers enter numbers. and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months. lulu fareed for it's we're not mentally for birds for it's all this stuff that didn't really give us the inputs before. and it just comes to you as a shock. this just comes to like a wave here. have this in front of you and you can't really say yes or no to if you give me a 1000000 euros 1000000000 euros a smoke for me. ah

ah ah ah plenty more they directly re sell, advertise as content to us and decide who sees won't content like when and how much of it. facebook claims that these algorithms are there to learn about our specific

preferences. actually, this is untrue. they are shaping preference if tomorrow a person finds a fake poor, legit, video with saying the earth is a flat, then this content ranks. huh. at least 20 percent or maybe even 40 percent or booty. that is true. was a very dangerous thank i look forward to talking to you all that technology should work for people. a robot must obey the orders given by human beings except where such order does that conflict with the 1st law show your identification. we should be very careful about, on personal intelligence at the point, obviously is to race trust rather than fear a very job with artificial intelligence. real, somebody with a

robot must protect its own existence with join me every thursday on the alex simon, sure. i'll be speaking to guess in the world of politics, sport, business. i'm show business. i'll see you then. ah, what pedro describe to us the wave of shock that washes over you unexpectedly is exactly what happened, a great one. it started around the 5th day of training during the practical exercises a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria,

with the same horrific scenes or unfolding on his neighbor's screen to help might take a aggressive wooden ah or a shoe, but one whom you as you know good colon ghostbusters you to the got the mobile, he gets me is don't, he said do the taller because he bought it. i was 0 gossip only mixed homeless at the school. most of the altogether takes like this on a daily basis for great why and is grouped luckily, they can always rely on the useful advice of the trainers to feel better.

oh, water bill. rain. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level for greg guar, a. during the break, everyone tries to shake off the shock by discussing the grim video. they've just witnessed a year with it and they were like, playing with a guy with

a with a with greg. why realizes the extent of the damage this job can cause when talking with a former moderator, who was now a trainer with blake. and i just see people being a like a i can not anymore. i like a firm, i mean, whole take medication. but in order to be like the make as watch

a lot of the st. anyone that you're still doing, this is why you have to do there is a particular deal every day. like i'm cleaning the trash, right? you know, i know, okay, i didn't watch it, but at least i know that everyone with years old gets with, i'm not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. ah, there's a few things that i saw. those things are going to stay with me because i, i remember them as it was yesterday. it's very emotional. sometimes i remember sometimes people used to like they were working, being productive and suddenly they just stand up and run out of the room. that's ok because sometimes there's trauma built after that system and for pedro left,

him feeling helpless for me for this is the one getting murders the only action. take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you just going round more in circles and just like bombards with all the stuff. like a mixture of emotions. they go through and one day, 8 hours for how many were you and you started with? we were $31.00, had started 30 from that's 30 that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting to understand what pedro went through and what greg, why, and his colleagues are currently experiencing?

we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we filled. ah, is mercer puddle, said mall timothy console exigency. to have of our pushes if, if she 2nd percent of it from, from others, if it noted as it goes approve, want oil. shoop loss control buffered. man. yeah. i bought on time. did i took the penny included book middle. so 2nd would occur, you per year. well, most winnipeg nif actual total batiks, italian indices, you know, 2nd a says the merger of all. so pseudo g o q, a powerful renew 11 year warranty versus

a skid path yet. i prosthetic secret causes murder of yen forces and put these forces, shook for amended, has it oxygen difference do of a kin kinnon sit up if you will? if it's jenny. we also talked to him about the famous confidentiality classes imposed by facebook at the cook, children's goose ok, rather the shorts, if at the earlier that sale, it's a pussy day of kia a bacteria. oh, was useful to school napoleon or his motor. a little prisma does sick english was you to visit the hoodie. she whole moved more gum bags of clothing moved was there is a whole doodle clue of in the hovel. oh, at isn't back to lift anxiety, trauma, stress, cleaning up social media comes at a great cost. greg,

why decides to quit? only 2 weeks later, still in his training period? ah, he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross, this is a tough pill to swallow for his colleague. ah, i with the ice cream shop. yeah. let me, after our experience there, we contacted accenture, their response was a brief email that didn't once reference facebook. it didn't however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind

your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be, we'll put more content moderators on it, which means that, that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive,

massive cost center. meaning it doesn't actually return revenue, it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors. but according to this researcher, this isn't the only reason that it's about labor costs, but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did,

then it may be a possible for that company to disclaim responsibility for that. even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an e mail to explain how facebook, with his partners pays great attention to the well being of content moderators. working on his platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks

after filming figure eights, founder sold his company for $300000000.00. huh? well at least now he has good reason to be happy ah . ready ready ah

ah, while tensions remain high over ukraine, one thing has abundantly been made clear. russia and nato have fundamentally different ideas about playing european security. and neither side appears to be in the mood to compromise. is this why the propaganda war is reaching new heights? join me every thursday on the alex, simon, sure. and i'll be speaking to guess of the world of politics, sport, business, i'm sure business. i'll see you then i made sure indian is the world's most over fish. c. unsustainable exploitation of its fish dogs, which maureen biodiversity under great thread, a lesson given a quote on sure you understand the system because our system, i'm not going to pull the cookie careful with tech and want to put our lives

despite the promises to end over fishing. by 2020, the situation is changing to slow. well, i'm very disappointed with the petition that they basically not in public interests. they also do not in the interest of the official, the only interest of the fishery lobby and the facial the only ones in danger. the fishermen also at risk of losing or picking them up someone group or they get it on the bottom of the bubble. when i get them with

you asked me if russia wants to fight a war with nato. let me ask you, does night. so want to fight a war with russia tonight, let him a potent warned night to the stall, play games and ignoring moscow security. the mark strong words come as the russian and french president agreed to work on stability amid the ongoing tents situation around you. greg b. u. s though, takes a different road with president biden threatening, that a crucial european gas pipeline would be go. if russia are invaded you craig, there will be no longer a nurse team to we will bring it in. how will you do that? i promise you will be able to do it and in other news can it is that.