do these ghost workers really know who they worked for? have they ever heard of lucas b was we showed them the footage of the figure 8 founder talking about their work. ah, what technology can actually pay them a tiny amount of money and then get rid of them when you don't need them anymore. giggling overpaying people. that isn't. yeah. but i can. now i'm going to start arguing that, like i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see there's so openly or openly talking about that view. they have of the workforce it's, i guess doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some

a some discretion basically saying in person, you know, you hi somebody for 10 minutes and fire them this way. you don't have to look at the person who does good bye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, managed this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the slate presentations of the silicon valley c e o

. i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning . and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site. with violent videos, 8 speech and pornographic images, more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over a 5 to 10 year period, we will have a i tools that can i get into some of the nuances,

the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of this is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook, but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority,

cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary 800 year us a little over the minimum wage in portugal with a food allowance, so 7 euros $0.63 a day. facebook isn't mentioned once in the document. even when directly asked accenture refused to give the client's name. i was just wondering now that i took the job,

i'm going down. i'm glad i was humoring if i can know the name of the company, i'm gonna work for. now if we can not reveal the name yes or no from a culture that we can not, you're not allowed to think the name mm mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is a little shaky, as greg wise filming with a hidden camera, helping with accenture, linked with brig. why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards,

and each our representative is running the welcome meeting. welcome you. all my job is give you advisor, to help them all the relationship with them. after the v k documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention that you are working for the for the client is really very the many you cannot miss anyone. this are working for facebook. okay. is someone asked you where you were? you were for fincher. okay. are we still we ever go and if they feel so if i'm talking to some calling from a center, not from the photo and yes is where my work. i cannot fill that over for facebook. okay. it's not allowed. it's completely like confidential that working, that he's working here at the okay. code names, confidentiality clauses,

and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot write that agreement because by law we can do like we can punish by law with you know, the thought of inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about oh, why so careful? what does the job involve? ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow a 3 week training program?

moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda to day, dark, humor, and jokes and bad taste. we will rule violation if the person that you see any missing person is didn't leave you on the, on the bed day with me tomorrow. what do we deal with

a lot of events. here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation if we can help with that in between a contact with. that's exactly

why i am having so much trouble on the phone. thanks. and you have an autistic picture of a photograph of a woman and usually. ready a tiny maple and so on one hand, this is a do need because we have a 100 percent uncovered label. on the other hand, you have this almost a picture and you don't get it because it doesn't look exactly why. yes, but you have to be a problem because you're going in your decision and you're in school and you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to b o y, l, a julie, along with partial sometimes

when the job. because it's not my training program with the end goal of turning you into a machine or pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you will have a job at the end of the month. ends. it's good that so points were just photos of robots and just doing as many pictures and videos as much as possible. just because i was just, that's the only thing i can do there just there with numbers and clicking enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that

he saw on that screen over 6 months. blue book fair, it's for it's, we're not mentally for birds for it's all the stuff that didn't really give us the inputs before. and it just comes to you as a shock. this just comes to like a wave here. have this in front of you, and you can't really say yes or no to if you give me a 1000000 euros, 1000000000 euros i would go. it's not for me. with

ah ah, the democratic republic of congo is among the richest countries in the world and natural resources, but he cannot mclee it's still one of the poorest cobalt is an essential material in manufacturing batteries on devices like electric cars, mobile phones and computers. 60 percent of the wealth cobalt reserves are in congo 20 percent of it comes from small scale mines. unicef figures confirm that in 2017 . more than $40000.00 children worked in cobalt mining in the republic to enter living and pay for schooling. next time you use a fancy gadget like

a smartphone camera or laptop, and just remember that there's a chance it works. thanks to what child hard labor children like, john michelle henry at o. countless others like them with ah, what pedro describe to us,

the wave of shock that washes over you unexpectedly is exactly what happened a great while. it started around the 5th day of training during the practical exercises. a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria, with the same horrific scenes or unfolding on his neighbor's screen to help light aiko dress, a wooden awe or a shoe. but one whom you as young, good colon goes past 2 as you to the got the mobile,

the gets me is on tuesday. do you want to talk cause about it. and then was it augusta only mixed homeless at the school most if you all to go kits like this on a daily basis for great why and is grouped luckily they can always rely on the useful advice of the trainers to feel better. it is water bill rain and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level for greg guar, a. during the break,

everyone tries to shake off the shock by discussing the grim video. they've just witnessed a guy and they were like, playing with the guy. i'm certainly a guy with a a, a b y realizes the extent of the damage this job can cash. when talking with a former moderator, who was now a trainer, a because i just see people being

a like a i can not anymore. i like a enough to burn. i mean, whole take medication, but a lot of the street, anyone that you're still doing this is why you have, there is a good deal every day. like, i'm cleaning the trash. right. you know, i know, okay, i didn't watch it, but at least i know that even on years old it, but i'm not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those

a few things that i saw, those things are going to stay with me because i, i remember them as it was yesterday. it's very emotional. sometimes i remember sometimes people used to like they were working, being productive, and suddenly they just stand up and run out of the room. that's ok because sometimes you trauma built app. just the and for pedro left him feeling helpless, warming. but this is the one getting murders, the only action. take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round more in circles and just like bombards with all the stuff like a mixture of emotions that you go through and one day, 8th hours for how many were you and you started with?

we were 31 started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg, why and his colleagues are currently experiencing. we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we filled. ah, this measure, little said more committee consider solar deficiency to lever pushes if, if she 2nd best sense of it from promoters. if she bullshitted as it goes approved,

want home, shoop loss control buffered menu about on time did at the dap included mid those ethanol would occur. you per year. yeah. well, i was gonna pay the nif actual authority cuz it's a yeah. indices you know, certainly says the merger of all. so pseudo g o, q, a po for a new 11 year warranty for says he ski patty, q u, i, cosmetic secret causes, merger. lilian, sources and produce sources shakes were amended, has it oxygen difference, do it, you know, consider you, jenny? yes, we also talked to him about the famous confidentiality classes imposed by facebook at the cook. children's goose. ok. rather shorts. if at the earlier the sale, it's a paucity of kia. a buckner oh was useful to school napoleon or

his mother a little prisma does. it pushes you to visit the hoodie. she hor move more. gam bags of clothing move or thick. there is a whole digital clue of in the hovel. oh, as is impacted with anxiety, trauma, stress, cleaning up. social media comes at a great cost. greg guar decides to quit, only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for euro's $0.62 gross. this is a tough pill to swallow for his colleague. ah, i with the ice cream shop.

after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it didn't however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field, be met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per

day on facebook. hundreds of hours of video uploaded to youtube per minute per day and so on. the response has continued to be, we'll put more content moderators on it, which means that that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors, but according to this researcher, this isn't the only reason that it's about labor costs. but it's also about

creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to disclaim responsibility for that even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request. we made for an interview, they did, however, send us an

e mail to explain how facebook, with his partners pays great attention to the well being of content moderators. working on his platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure eights, founder sold his company for $300000000.00. well, at least now, he has good reason to be happy. ah

. ready ready ah ah ah ah, is your media a reflection of reality? ah, in a world transformed what will make you feel safer? isolation, oh community i you going the right way? where are you being led somewhere? which direction? what is true?

walk this way. in the world corrupted, you need to descend a join us in the depths or remain in the shallows. when you, when they directly re sell, advertise as content to us and decide who sees what content when and how much of it . facebook claims that these algorithms are there to learn about our specific preferences. actually, this is untrue. they are shaping preference. if tomorrow the person finds a fake pull the video, we're saying the flat, then this content ranks. huh. at least 20 percent or maybe even 40 percent.

oh pretty true. is a very dangerous thing. what happened? i make no, certainly no borders to tease a new fresh as emerge. we don't have a charity. we don't have a vaccine. the whole world needs to take action and to be ready, people are judgment, common crisis with we can do better, we should be better. everyone is contributing each in their own way. but we also know that this crisis will not go on forever. the challenge is great, the response has been massive. so many good people are helping us. it makes us feel very proud that we are in it together

with ah, top headlines right now here with our tea rupture slam switched area over its alleged plans to invade ukraine. this western officials urged the citizens to leave the country. a bit. media claims that an attack is days away. ah, gas and dozens arrested as the french police climb down on the so called freedom convoy, protestors against covey mandates with checkpoints. and the armored vehicles and central powers t reports right from the well as you can see, the tear gas isn't coming towards us now. launched by the police just behind because they were trying to control the crowd employ.