send your account, never talk to anyone is does, i'm see can get the work back on a spreadsheet. if you need to. e, to see these letters and numbers of identifying the worker, you don't see a name. you don't see where they live. you don't see what their situation as you don't see unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work . aah! with technology can actually pay them a tiny amount of money and then get rid of them when you don't need them anymore. giggling overpaying people. that isn't. yeah. but i can now i'm going to start arguing like i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see. there's so openly,

openly talking about that view that they have of the workforce it's, i guess it doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some, some discretion, basically saying in person, you know, you hi somebody for 10 minutes and fire them this way. you don't have to look at the person who does good bye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable ah, amongst this invisible workforce,

hiding behind your screen, there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the slick presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning . and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech and pornographic images. more and more content has to be deleted and it

isn't always robots doing this job. there are once again, humans hidden behind the screen. determining if something is hate, speech is very linguistically nuanced. i am optimistic that over 5 to 10 year period, we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of this is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook,

but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary 800 year us a little over the minimum wage in portugal with afford allowance. so 7 euros,

$0.63 a day facebook isn't mentioned once in the document. even went directly asked, accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there. i'm glad i was humoring. if i can know the name of the company i'm going to work for now. if we can not reveal the name yes or no from a culture that we can not you're not allowed to say the name. mm. mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is

a little shaky, as greg wise filming with the hidden camera. oh gee, with accenture linked with brig? why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you, all my job is give you advisor to help him all the relationship with them. after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention that you are working for the for the client is really very the many you cannot miss anyone. this are working for faithful. okay. if someone asked you where you were, you were for extension. okay. we still we, we have the scope and if they feel so if i'm looking for some calling from

a center not from 2000 and yes, with my work, i cannot fill that i would prefer case is not allowed. it's completely like confidential that working, that he's working here is to say ok. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot write that agreement because by law we can do like we can funded you by law with you know, the thought of inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about oh, why so careful? what does the job involve?

ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos are racist jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda today. dark humor, and jokes and bad taste. we will rule. while it is the person that you see,

any missing person is visibly you on the, on the bed day with me to my school. what do we do with even hulu? here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation

. if we can help you out with that in between a contact with, that's exactly why i'm having so much trouble on the phone. thank you. have an autistic picture of a photograph of a woman and usually. ready a tiny nickel. and so on one hand, this is a disease because we have 100 percent uncovered label. on the other hand, you have this almost a picture and you don't get it because it doesn't feed them. that's exactly why i yes, but you have a problem with your decision and we are in school and you have to learn i room applying

facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to be oh, what they do with along with why they do sometimes with them not my training program. with the end goal of turning you into a machine. you learn pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to our questions, but only if he remained anonymous 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you will have

a job at the end of the month. ends it's good that so points we're just fault those robots and just doing as many pictures and videos as much as possible, just because i was that's the only thing i can do there just there with numbers and clicking enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months lulu fareed, for it's, we're not mentally prepared for. it's all the stuff that didn't really give us the inputs before. and it just comes to you as a shock that comes to like a wave here. have this in front of you. and you can't really say yes or no to if you give me a 1000000 euros, so 1000000000 euros. i wouldn't go. it's not for me. what happened? i make no, certainly no borders and just like to tease and

you fresh as a marriage. we don't have a therapy. we don't have a vaccine. the whole world leads to take action and be ready. people are just, you know, common crisis with we can do better, we should be doing better. every one is contributing each in their own way. but we also know that this crisis will not go on forever. the challenge is great, but the response has been massive. so many good people are helping us. it makes us feel very proud that we are in it together with the mediterranean, is the world's most over fish sea. unsustainable exploitation of its fish dogs, which maureen biodiversity under grind thread. his medicine is the lesson,

the getting the quote are smith sugars, thomas's ecosystem, huntington, katrina, fully cookie, careful printed, his hon. just kick in one or 2, but a loose despite the eas, promises to and over fishing by 2020. the situation is changing too slowly. well, i'm very disappointed with addition to that they basically not in public interests. they also do know in the midst of interest of the fishes, the only full term interest of the fishery. moby on the face shown the only ones in danger. the fishermen also at risk of losing all the plugin with ups of them before they get to them about that. i'm with the level more thought i get them. i be real . she's been liberated up abusive block and spring in both on that on with nebraska on it. and i need to change it to join

what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened to greg. why it started around the 5th day of training during the practical exercises a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria, with the same horrific scenes or unfolding on his neighbor's screen to help might take a aggressive wouldn't ah

or a shoe, but one of them. yeah. those younger one goes to school. she to the got the mobile, they get me. they don't teach at do because he bought a new customer only mux tom lewis scrooge most if you want to put your kids like fish on a daily basis for great why and is group luckily they can always rely on the useful advice of the trainers to feel better with if the macarena isn't quite enough to cheer you up. the business also has shy colleges available for the most traumatized, moderators. on this day, a video lasting several minutes brought the violence to another level. for gregoire

. during the break, everyone tries to shake off the shock by discussing the grim video they've just witnessed. i was with david and they were like playing with the guy, but he was late with the yeah. i think they, val, i didn't own them, but i didn't laugh at that. like a baby i then i, a greg guar realizes the extent of the damage this job can cash when talking with a former moderator who was now

a trainer. i am blakely in the 4th because i just see people being in my brain agencies and with that, like i can help with today. i was running a think i cannot anymore. i mean a enough to burn, i mean to communication, but in order i believe vacant. watch running. glad of the street. anyone that was still doing this is why you have could she has to there is it. i do feel every day . like i'm cleaning the trash, right? you know, i know, okay, i didn't watch it, but at least they know that with years old it's with him not

even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those a few things that i saw, those things are going to stay with me because i remember them as it was yesterday . it's very emotional. sometimes i remember sometimes people used to like they were working, being productive, and suddenly they just stand up and run out of the room. that's okay because sometimes with trauma built app, this is the end for pedro left him feeling helpless, swimming. but if this is the one getting murders, the only action take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round more in circles and just like bombarded with all the stuff like a mixture of emotions that you go through and one day,

8 hours for how many were you and you started with? we were 31 started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg, why and his colleagues are currently experiencing. we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we filled. ah, this measure? little said more committee consider solar dixie tissue to lever to joseph. is she

2nd essence of it from promot, as if it bullshit if it just goes approved want, while shoop loss control buffered mano about on time? did that depend eakwood book, mid those ethanol would occur? you per year? yeah, well i was gonna pay the nif actual total batiks. it's a yeah. indices you know that that induces the merger of all. so pseudo g o, q, a, po, for a new 11 year. wanted forces he skewed but you know, it all possible ethics. it could cause his merger, williams forces embody, forces, shakes were amended, us, it all situated different to do it. you know, consider you, jenny, we also talked to him about the famous confidentiality classes imposed by facebook at the cook, children's goose ok. rather the shorts, if at the earlier the sale,

it's a pussy day of kia a bacteria. oh, was useful to school napoleon or chris martin, a little prisma. does that could cause you to visit the hoodie. she hor move more. gam, bags of clothing move or think there is a whole doodle clue of in the hovel. oh, as is impacted with anxiety, trauma, stress, cleaning up. social media comes at a great cost. greg guar decides to quit, only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for euro's $0.62 gross. this is a tough pill to swallow for his colleague. ah,

i with the ice cream shop. after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it didn't however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year,

we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day and so on. the response has continued to be, we'll put more content moderators on it, which means that that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors,

but according to this researcher, this isn't the only reason that it's about labor costs. but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they removed themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to disclaim responsibility for that even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be victim suppose traumatic stress disorder. the american company

refused every request. we made for an interview, they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure eights, founder sold his company for $300000000.00. well, at least now, he has good reason to be happy. ah

. ready ready ah, the democratic republic of congo is among the richest countries in the world and natural resources, but he cannot mclee it's still one of the poorest cobalt is an essential material in manufacturing batteries from modern devices, like electric cars, mobile phones and computers. 60 percent of the wealth cobalt reserves are in congo 20 percent of it comes from small scale mines. units have figures confirm that in 2017. more than $40000.00 children worked in cobalt mining in the republic to enter

living and paying for schooling. next time you use a fancy gadget like a smartphone camera laptop, and just remember that there's a chance it works thanks to a child hard labor children like john michelle henry at all countless others like them. china is not expressing itself and having this willingness to lead quite to the coach a china is still trying to learn from others and trying to do business with everybody, particularly with russia, with us, which the, you know, it's not a host how nation and this is something that the whole world needs to understand. china throw up its history. never has this experience of colonization.

never has listed experience of trying to bully others. always try to make friends with ah, well, they directly re sell a content to us and decide who sees what content when and how much of it. facebook claims that these algorithms are there to learn about our specific preferences. actually, this is untrue. they are shaping preference if tomorrow the person finds a fake with video with saying the, then this content a little, at least 20 percent or maybe even 40 percent or pretty. that is true. was

a very dangerous thing. ah, russia slams hysteria bread to lead to pans to invade ukraine as a western officials. ok, that's the truth to leave the country. i made media claims with an attack. is jeff days away? ah, gas and dozens arrested out french police come down on so called freedom convoy protests against covert mandates, with checkpoints. and ahmed vehicles in central paris are t records right from the thick of that. well, as you can see, the t a gas isn't coming towards us now. launched by the police just behind is they were trying to control the crowd. what are you doing? what do you do when you, why do i not.