ah, so what we've got to do is identify the threats that we have a tree that even foundation let it be an arms race is on offense. very dramatic development. only personally, i'm going to resist. i don't see how that strategy will be successful, very political time. time to sit down and talk i silicon valley elite who was out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part, these workers are invisible by design. um, he can write code and send your account, never talk to anyone is designs. he can get the work back on a spreadsheet. if you need to. e, to see these i letters and numbers of identifying the worker, you don't see a name, you don't see where they live. you don't see what their situation as you don't see unless you keep track of it yourself. have they worked for you before or not?

so do these ghost workers really know who they worked for? have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually pay them a tiny amount of money. and then get rid of them when you don't need them anymore. giggling over paying people. that isn't. yeah. but i can. now i'm going to start arguing with like, i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see there's so openly openly talking about that view they have of the workforce it's, i guess doesn't always surprise me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them

a lot more or at least showing some appreciation or maybe even some a some discretion basically saying in person, you know, you, you, you hi somebody for 10 minutes and fire then this way. you don't have to look at the person any does. good bye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, this invisible workforce, hiding behind your screen, there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these

workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech and pornographic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over 5 to 10 year period we will have

a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of us is still reactive people flag at us. um we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook, but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority,

cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary, $800.00 euros a little over the minimum wage in portugal with afford allowance. so 7 euros, $0.63 a day facebook isn't mentioned once in the document. even went directly asked, accenture refused to give the client's name. i was just wondering now that i

took the job, i'm going there. i'm glad i was humoring. if i can know the name of the company, i'm going to well, for now, if we can not reveal the name yes or no from a culture, we can not you're not allowed to say the name. mm. mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalists was sent to a welcome meeting. the footage is a little shaky. as greg wise filming with the hidden camera. i have a warranty with accenture, lane. greg, why isn't the only new employee 12 other people are starting the role at the same

time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is give you advisor, to help them all the relationship with them. after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention that you are working for the okay. the client is really very the many. you cannot miss anyone. this are working for people. okay. is someone asked you where you were? you were for extension. ok. we still, we, we have the scope and if they feel so if i'm talking to some calling from a center not from 2000 and yes, my work, i cannot fill that out for face. okay. it's not allowed. it's completely like confidential that working, that he's working here. it. okay. code names,

confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement in you cannot, right? that is, we must, because by law we can do like we can funded you by law. it, you know, we thought it inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about. oh, why so careful? what does the job involve? ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow

a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda to day, dark, humor, and jokes and bad taste. we will rule violation if the person that you see in a missing person is didn't leave you on that day with me tomorrow. what do we do

with it? here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation . if we come up with that in between a contact with no,

that's exactly why i'm having so much trouble on the phone. thanks. and you have an autistic picture of a photograph of a woman and you show. ready a tiny nickel. yup. and so on one hand, this is a dvd because we have a 100 percent uncovered label. on the other hand, you have this almost a picture. but, and you don't did it because it doesn't feed them. that's exactly why i yes, but you have a problem because you're going to have things in your decision and you're in school, you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to b o y l a u. this is

what i do. sometimes when you john, because this is not mine. i training program with the end goal of turning you into a machine. you there pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you will have a job at the end of the month. ends. it's good. that's who points where i just felt those robots and just doing as many pictures and videos as much as possible. just because i was that's the only thing i can do. you're just there with numbers and

click and enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that he saw on that screen. over 6 months. lou help furth for it's. we're not month little birds for it's all this stuff that they don't really give us the inputs before and it just comes to you as a shock. this just comes to like a wave here. have this in front of you and you can't really say yes or no to if you give me a 1000000 euros, 1000000000 euros i would go. it's not for me. with join me every thursday on the alex salmon show, but i'll be speaking to guess of the world of politics, sport business. i'm show business. i'll see you then.

mm. ah, john is not expressing itself from having this willingness to lead time to the coach. a china is still trying to learn from others and trying to do business with us, which the, you know, it's not how this is something that the whole world needs to understand. china throw out history never has this experience of colonization. never has this experience of trying to bully others. always try to make friends with people. ah,

what pedro described to us the wave of shocked had wash is over you unexpectedly. is exactly what happened to greg why? it started around the 5th day of training during the practical exercises a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria with the same horrific scenes or unfolding on his neighbor's screen to help might take a glass of water ah or a shoe. but one of them young sheldon, poland was best good to the got the mobile. he gets me,

is on teach it do the taller because he bought it. i done it. augusta. totally mixed. homeless at the school. mostly altogether. it's like this on a daily basis for great why and is grouped luckily they can always rely on the useful advice of the trainers to feel better warranties, wheel drive terrain. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators on this day, a video lasting several minutes brought the violence to another level for greg, why? a during the break,

everyone tries to shake off the shock by discussing the grim video. they've just witnessed a year with it and they were like, playing with i'm certainly a guy with a i didn't know with a b y realizes the extent of the damage this job can cash. when talking with a former moderator, who was now a trainer with blake,

i just see people being a that like i can now the i cannot anymore. i like a enough to burn. i mean to communication, but a lot of the street and i was still doing this is why you have, there is of i do feel every day like i'm cleaning the trash. right. you know, i know, okay, i didn't watch it, but at least i know that everyone with years old it not even 2 years after quitting the post, pedro still is very vivid memories of certain videos. there's

a few things that i saw. those things are going to stay with me because i remember them as it was yesterday. it's very emotional, something i remember sometimes people used to like they were working, being productive and suddenly they just stand up and run out of the room. that's ok because sometimes they're trauma built. this is the end for pedro. left him feeling helpless, swimming. but if this is the one getting murders, the only action take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you just going round more in circles and just like bombarded with all the stuff like a mixture of emotions. you go through and one day, 8 hours for how many were you and you started with?

we were $31.00, had started 30 from that's 30 that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting to understand what pedro went through and what greg, why, and his colleagues are currently experiencing? we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we filled. ah, is mercer puddle, said mall timothy console dixie to seem to have of our position? she certain percent of it from from others. if it bullshit, if it goes approve, want oil. shoop loss control buffered. man. yeah. i bought on time. did that have

to pin euclid middle. so 2nd little boy, the car you per year. well, most leopard you nif actual total batiks, italian indices, you know, certainly says the merger of all. so pseudo g o q, a po, for a new 11 year warranty process is key. but you, they don't politic secret causes you merger williams forces and part of it forces check for amended, has it oxygen difference do of a kin kinnon sit up a few with jenny. we also talked to him about the famous confidentiality classes imposed by facebook at the cook, children's goose ok, rather the shorts, if at the earlier that sale, it's a pussy day of kia a dr. oh,

was useful to school napoleon or his mother. a little prisma does. english was q t z the hoodie, she whole move more. gam bags of clothing move was there is a whole doodle clue of in the hovel. oh, as is infected with anxiety, trauma, stress, cleaning up social media comes at a great cost. greg, why decides to quit? only 2 weeks later, still in his training period? ah, he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross, this is a tough pill to swallow for his colleague, i with the ice cream

shop. after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it didn't however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per

day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be, we'll put more content moderators on it, which means that, that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue, it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors. but according to this researcher, this isn't the only reason that it's about labor costs, but it's also about creating layers of,

of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it, me a possible for that company to disclaim responsibility for that. even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be dictum supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an

e mail to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founder sold his company for $300000000.00, while at least now, he has good reason to be happy. ah

. ready ready ah, the mediterranean is the woo moved over fish c unsustainable exploitation of its fish dogs, which maureen biodiversity under grind thread as she medicine is the lesson again, glucose from sugar sinuses. he cut assistant with a muffled from clinically cookie, carefully lifted his on august. the 2nd one on stupid olives, despite the eas, promises to end over fishing by 2020. the situation is changing too slow. well, i'm very disappointed with addition that they basically in somebody kindred. the also do know, in the midst of the fishes, the only interest of the fisheries, the facial,

and the only ones in danger. the fishermen also at risk of losing a lot of them, but they get to them about that. i'm of the level thought i get them with lose .

ah, the democratic republic of congo is among the richest countries in the world and natural resources, but he cannot mclee it's still one of the poorest cobalt is an essential material in manufacturing batteries for modern devices. like electric cars, mobile phones and computers. 60 percent of the wealth cobalt reserves are in congo . 20 percent of it comes from small scale mines. unit figures confirm that in 2017 co than 40000 children, worked in cobalt mining in the republic to earn a living and paying for schooling. next time you use a fancy gadget like a smartphone camera or laptop, and just remember that there's a chance it works. thanks to what child, how'd labor children like john michelle henry at all countless others like them or

ah, in the stories that shape the weak. russia, slum. his theory over what's being claimed are it's a ledge plans to invade ukraine western official to urge their citizens to leave the country amid daily media headlines that imminent, also a head on the program. what are you doing? what do you do? i did a police take action against the freedom convoy movement and canada with the countries prime minister nibbling the protesters fringe expand. this is a story of a country that got through this pandemic, by being united and a few people shouting and waving. swastikas does not define who.