just an announcement, you are now so-and-so, so- and-so, so-and-so, so-and-so, the head of the building manager, that’s all. nadezhda kochukova, this is how sergei semeystvo’s woman introduced herself in the office of the management company paritet, that’s what she says, that the residents themselves refuse major repairs, they should have hired me as an anti-crisis manager, but they didn’t have time, this mess of the house began, for many years, a period effective operation of the pipes has long been completed, the risers are all torn because the metal is worn out, they do not have time to eliminate accidents, here the seams on these houses are very bad, they simply don’t exist, they are being sealed, there is emptiness inside, that is, all the material there has already rotted, it allows dampness to pass through, mold appears in the apartments, there is still a problem, the tariff is very low, if in others...

in the districts the tariff is quite high, here the tariff is 24 rubles, well, that is, it is the smallest, consider it like in moscow, but in moscow there are certain subsidies, you and i know, there are no subsidies here, there should be a major overhaul of the fund, i know that 40 % of houses, i checked personally , voted on postponing the deadline for major renovation of houses, i connected all the protocols with the councils of houses, they were transferred to the administration for the capital repair fund. the house was not included in the program, our house, we have a protocol, specifically for our house, it is more than 50 years old , our house is 60% worn out, we are not even allowed to move the deadlines even earlier for this major renovation, we are told that everything is fine with you , but we have water in our basements, we have rusty pipes with lights, they install a clamp, it breaks through again, we have mold, this is my apartment, black... about confession

houses as emergency housing, because it is obvious that any major repairs are unlikely to help here, here it is necessary to recognize emergency housing, but what next, we have federal funding, as if houses under resettlement programs have ended, now there is only hope, they can for years living like an emergency house, chances. you voted on postponing the deadline for major renovations, you didn’t vote, you didn’t vote either, so who are these people who voted, can i ask you a question, here we have a major renovation going on in our house, well , it’s almost finished, and what after the major renovation? repairs, all the pipes are leaking in the basement, they’ve been working on the roof for 3 years, they can’t finish it, this is called a major renovation, this is why we need a prosecutor’s office that will check the expenditure of funds, if they were spent improperly, criminal charges will be initiated... it is admitted that

knows milena, who was driving the car, attention, she was supposed to come to work here on tuesday and start work, accordingly they assigned her a place below, but they never concluded an agreement with her, well, they just didn’t have time. a she sat down and just then the television came on, a crowd of overweight people started walking, she got scared, grabbed her documents that she had brought and ran to the car, the car didn’t check her either, she borrowed the car, they say she was even hit in the face, i’m very i feel sorry for both one girl and the other girl, but what happened, it happened, probably the one who turned on this crowd and whipped it up, maybe ra. since april they

have been going to ring the bells since 2016, roughly speaking , we have this war going on, the company is changing to company, they conduct absentee voting, as it were, without asking people, they choose themselves and present it with a fact, and this is why our water is rusty, like coffee, that is, it’s not like it’s there... drinking it there, just boiling it even soup, some kind of kettle, it’s generally impossible to boil, the children are sick, small children, well, i want to say that the meeting with the management company, in this case , your wife ended in a collision, here is kutuzovgrad, a moscow housing complex, and business class, and the girl lisa goes downstairs to ask the manager company, turn on the heating for her, because it’s cold in the apartment, look what she

gets in response, my name is elizaveta, i want the heating to be turned on, i calmly went to submit an application, who is she? i'm the owner of the apartment, seriously, and i work here, so what? you are the owner, remember this , who are you, that’s it, i definitely recorded it on video, of course, the owner, i’m telling you, who are you, who are you doing here, i’m telling you, who are you, a creature, yes, film, what’s next? what the hell, who's going to help you, look? at you above, you fat creature, who needs you, your apartment, why, take care of yourself bastard, look at your apartment, built the apartment, asked who built the apartment, nothing, you won’t open it, tell me your name, what’s your last name, here you go

i recorded everything on video, the eyes of the damn drug addict, andrey, you are also in this housing complex , that’s right, yes, our situation happened in this housing complex, but not this, with my client’s car, yes, now we’ll show the video, tell me, here why do all this noise, if after this scandal the mechanic gets up and turns on the heating, well, in fact , as a lawyer, i recommend resolving such situations within the legal framework, that as for the situation in shchelkovo in this, all these conflicts could have been avoided, you could have simply filed a lawsuit, because in disputes with management companies, in fact, the law is more on the side of consumers, firstly, the time of proof is entrusted to the management company, that is, it is they who must prove that they provide high-quality services, and secondly, the law on protection is applicable

consumer rights, that is, they can also be punished with a ruble, moral damages can be collected as a penalty for poor-quality services , that is, it may be that they didn’t come to natasha and ask how she felt, you know, having moved her, but they should be punished with a ruble, it seems to me that this is the only way he understands, no, well, in this case, although lisa is now afraid to leave the apartment and says that they promise her revenge for the dismissal of this lady, but your video from the same residential complex shocked all car owners, come on let's remind you that you took off, attention, my client’s car was literally completely filled with feces almost up to the roof. damn, it’s such a pity for the car, it’s so beautiful, it’s, it’s really all over here, it was filled

with feces from that wonderful in quotes pipe of the developer ingrad, hello, hello, good afternoon, we could use the same thing to park the car. pick up , will you let us in or not, we have nothing against it, yes, whoever comes by proxy and diagnoses, please, and video footage bloggers, no matter who is not included in power of attorney, well, the bloggers are included in the power of attorney, we are for the safety of the property, from your lips, it sounds funny, well , they found the culprits, received compensation, we are still figuring out who is to blame, and maybe the developer is also to blame, the manager of the company, because this the situation occurred over the pipe covers, which were either incorrectly designed or incorrectly secured, so we potentially have two defendants in court, so far we have done an examination, assessed the damage, the amount of course is simply incredible, 13

million rubles of damage was caused to my client’s car, now we will file a claim in court, and as for the management company, they showed footage there instead of ensuring the safety of the client’s property, they tried in every possible way to not let us in there, so that we would do an examination and evaluate it these... what year was the house built? i ’m at a loss, well, this is a new house, the warranty period has passed, here’s the eternal story , there are also people from kutuzovgrad, but what do the calls say? and there is a call from kutuzovgrad-2, we a resident of this residential complex called and said that there is one in kutuzovgrad , two in kutuzovgrad, the manager of the developer company is closely related to each other, so such situations will go down the drain and let’s listen to what else she told us? you recorded the conversation. the developer immediately when transferring the apartment according to the dddu, when you sign the deed, they immediately slip in documents for the general building meeting, in the general building meeting, only one appears, the only management company - this is

an atmosphere of comfort, that is, we initially there was no choice, the fact that they are affiliated, well, this fact remains a fact, because the same one, our house, which is the same organization, the same composition with an atmosphere of comfort, it is present in absolutely all residential complexes of the company groups ingrat, well, that is, they always promote their own and in theory the management company should , or rather should be obliged to record all warranty cases and demand from the developer, but with us it turns out a little the opposite, that management companies immediately send to the developer and they don’t want to do anything, well let's see how the meeting between the residents of the kutuzov-grad-2 housing complex and the representative of the management company atmosphere of comfort anatoly sokolov ended. attention.

it’s impossible to go into the residential complex, there are cars parked all around, there is no sidewalk, there is no pedestrian path , here is mom walking with a stroller, the bed is in front, there is no light in the lantern at all, we can’t get ventilation in the house in any way, they say that this doesn’t apply to us, then according to the law this is required, in general, it does not specifically answer our questions, every time we turn to to the dispatcher for any problems, lighting, rats, heating, we receive the answer that you have come to the wrong place, this is for you to the developer, we do not receive direct contact with the management company, that is, they always try to kick us, we have dampness, ceilings, walls they are starting to come off, this plaster, mold has started to grow, we submitted an application for it once, you closed it, the management company closed it. having written that access to the object was not provided, we did not receive a single call

about opening, showing, we could not contact somehow, we did not get through, so we did not eliminated, we are not with us, not a single call was received or answered, our fire alarm, intercom, access control system, and there is ventilation in the premises there, ventilation, and at the same time i receive food, where i think 100%: maintenance of these systems, despite the fact that in fact, it doesn’t work for you , damn, there really are no other words, damn, we saw this, where when the fire alarm goes off, the doors don’t open, people can’t leave, i saw this moment, we can see that the guard came up and pressed her a little harder - that means he pressed her, pushed her away and accordingly the door opened, and if i ended up there with a child, i should die there at that door, well, in case of a fire, what to do ?

in the event of a fire, leave the building, you have good advice, yes, andrey , we really are a completely damaged country, in our residential complex they actually made life impossible, we were formed as hostages between the management company and the developer, we really, like shown in the video, no, not normal houses, roads for movement, but our elevators are simply a disaster, because instead of high-speed german elevators we were given ordinary cabins, i can’t call it anything else, which simply rattle the doors and don’t work buttons, they, in principle, the elevators themselves do not work, and that’s not all, the most important thing, what was really noticed, we already have a clear family contract, because the developer, in fact, took and accepted his successor in the form of the manager companies that really have family connections there and everything else, but basically there is nothing to say about the management company, you can briefly say, you know, there is a company that... but they work poorly with complaints, but it’s somehow inconsistent, but

our company doesn’t work at all, literally at all, and this is not even surprising, because we noticed the fact that they even have an official staff, but the staff consists of four people, so for everything this is huge, this more than 2,000 apartments, these are six buildings, huge floors, that is, and moreover, these four people may still be working in neighboring residential complexes, but what is your question? for an apartment, well, so far it’s about 12,000, but we’re still doing renovations and haven’t moved in yet, that is, it’s just security, 12,000 2,000 apartments, friends, yes, security that doesn’t exist, respectively, yes, elevators that don’t work , they charge us for lighting, but again nothing is lit, garbage is a separate issue, we just have an overturned container, let’s do a short advertisement now, after that, how do the residents become hostages of management companies, they take out the garbage themselves. and at the same time management companies write a profit of a million rubles, we will continue the investigation in a few

minutes. congratulations, cinema on weekends , you know, as people say , they knock you out with a clinker, and by the way they say correctly, right, the sooner i forget you, that is , i, i to you? you are no one, hear me, no one, remember, this is once and for all, you still love him, how to heal a broken heart, mom, i want to marry ksyusha, i love her, did you think that people would say, first one gate with he was friends with her, now someone else is getting ready to get married, where to find cures for loneliness, why would your daughter come to you, who didn’t work out with the eldest, so we’ll marry the younger one, a recipe for love, premiere, on saturday on rtr.

the floor is shaking, the shifts are shaking, big changes have come, in the new season with a new renovation , with a slight movement of the hand, we are from this room, absolutely without any glamor, creating three different functional zones, ideas are overflowing, we want to turn the radiator into an art object, there will be plenty of surprises and there is a lot of work, plans are turning into projects before our eyes. i love plants, i'm actually a plant maniac. real stone flowers will soon bloom in our heroes' living room. after dismantling, much will become clear. and dreams become reality. how? look. let me into your home. big changes. every

sunday on rtr. i have to ask you to write a letter of resignation. for what? we look at the holidays. seryozha, hello, i'm lizanka. let me call you back. it 's mostly your fault that i'm with her. svetlana smirnova martsinkevich. i promise you, i will have new job. and you and i will rent a normal apartment. evgenia dmitrieva, i would like to introduce a new employee, elizaveta. alexandrovna, our director of happiness, well, not of misfortune, pavel borshak, a girl left me, and i’m always waiting for her to return, there’s no need to hold on to the past, try to let go, happiness comes to those who know what’s wrong with them do, i really like you, lisa is the love of my life, you will marry me, director of happiness, on

saturday on rtr. my box is full, there is russia, hundreds of languages, more 200 nationalities, there is nothing like this anywhere on planet earth. i plant on the ground, we live in the same world, the daisies are hidden. unity is our strength, the whole country sings, the song is our soul, don’t freeze me, my thoughts, my horses , russia, don’t forget,

songs of the russian world on national unity day on rtr, once again, good afternoon, thank you for continuing us watch the topic of the issue: communal wars, residents against management companies. the capital's residential complex kutuzovgrad-2 is restless; social networks are discussing a video in which employees the management company atmosphere of comfort attacked the girl with insults. just because she asked when the heating would be turned on for her, the video went viral, and the dispatcher natasha’s phrase, “who are you, a creature,” glorified her employers for a long time. by the way, for almost a year now, in an atmosphere of comfort, they have not been able to decide who is responsible for the fact that an expensive car drowned in the sewer right in the underground parking lot. true, it must be said that the representative of the management company, anatoly

sokolov, has not yet run away from the residents, but there is also no intelligible answer to their complaints can't give. live in our studio. is it true that many people are taken to work? yes, it’s true, from april to october we didn’t have the opportunity to throw out garbage, and we actually took these bags of garbage and took them to work, somewhere along the way we saw a container and threw it away, now andrey, we just thank you for you paid attention to ours, because we started cleaning at least some, and when the film crew came to us. our group was just moving around, running around, life began, that’s why we really hope that after this program will change our lives, this is my first home, i’ve been living for a very long time and you know, i was scared to move, usually people are happy that they will move to a new apartment, everything will be great there, but i remember, i

i get into the elevator and it crackles, and you know, i’m just praying whether it will get to the end or not, and when i get business class, yes, yes, but i’m already afraid to tell my colleagues and friends that i have a business -cool, because i’m ashamed, but some people said that they even saw rats on the territory, there were rats, tatyana nikolaevna, how do you rate accommodation in this business class? well, when purchasing apartments in this business class, i certainly hoped for better quality services in a larger volume, in what corresponds to the business class, services are not provided in such a volume, that is, our management of the company, it is aimed at issue large bills for services that are not actually provided, and i ’ll take an example with the operation of the ventilation system, which i encountered, that is, mirrors, windows,

uh, dampness appeared, there was no ventilation at all, i constantly called the dispatch service, which answered me rudely, humiliated who you are, we uh, didn’t agree to register my applications, and as i understand it, in order not to carry it out, so too, this natasha, who, she accepted this, this is absolutely true, this is her, but what, why is she so businesslike, who is her dad, why does she send everyone like that, they say that she is still, i once asked her and tell me what your last name is, maybe you play some role here high, that i have no right to call you to complain, the ventilation is not working, please connect me to the ventilation. i went periodically, regularly, and about once a week i always called, an employee came, turned on this ventilation, not only that,

he said that the ventilation is working properly, but if i connect it to you, i’ll be in over my head, why can’t i, we’re all a little natasha on friday night, but here it’s just behavior, of course, beyond good and evil, but yes, well. i must say the following fact: for the twenty-second, a good company, here the atmosphere is cozy, it has a turnover of 77 million rubles, and a profit of 23 million rubles , so it’s clear where the money goes, but it apparently doesn’t go to maintaining your home, it’s still trickier, because this is a common scheme when the developer puts his affiliate company, so that for 5 years, while the warranty period to eliminate all these defects is ongoing, the company will not... now they will put all your requests on the brakes for 5 years, 5 years will pass, they will tell you, that’s it, the warranty period is over,

fork out, comrades, owners, you will be removing construction work from your pocket, so watch the latest video from the kutuzovgrad one residential complex, filmed a week ago, attention, i’m in the elevator, i’m stuck, water is pouring, everywhere, just already. like this, here in the elevator, i’ve been here for 20-30 minutes, here you’re definitely going to get them a lawyer and a class action lawsuit, developer vasily suslov, vasily suslov was locked in this elevator, he made this video, he’s also here today in our studio, a resident of zhik kutudovgrad is alone, let’s meet him, these are all the remarks that were already heard here before you came out? yes, of course, we generally have common problems, you see, yes, this happened because of my

request, i asked to turn on the heating, that is, just at the moment of commissioning, well, in september everyone turned it on, it was there and suddenly disappeared, i asked , i wrote a request in the application and that is, the next day the plumbers immediately responded to it, around 8 am they came to fix this problem, oh, on each floor there is a heat shield, and they opened it, did some magic there, in the end they said that the problem is not ours, let’s go somewhere else to solve it, that is, when i it all happened, the elevator, my neighbor and i were driving, he got off at the fourteenth, i drove on and the lift got blocked, water started pouring out, everything blinked, just as i started to experience it. that now there’s a horror movie on yes, i experienced this horror movie myself and i started sending it to the guys in the neighboring chats, so that that is, well, that’s what ’s happening, what if suddenly, if now i ’m shorted here, it’s like i can’t do

anything to do already, to at least. someone knew me, where i am, is it from the roof? no, from that brush, from the thermal one, it was not closed there vintil these guys, and what kind of atmosphere of comfort do you have in your management company, no, we have a house, well, i think that this is the same thing, yes, absolutely right, so you say, yes, that the atmosphere of comfort in your home is yes, we have an apartment in kutuzov 1 in kutuzov-2, and mikhail kudrishov, who was the managing director and general director in an atmosphere of comfort, now, previously appeared... to refute the rumors that we chose this management company, held our own meeting, 70 % of the votes of residents were against this criminal code, i sent a video, at that moment mikhail kudryshov simply falsified this testimony, unfortunately, was not changed by the criminal code, he simply left his position and we were given this sokolov, who is also...

ryzhova, who is the head of the housing and communal services department of the ingrad group of companies, is her common-law husband. yes, let's look at elena ryzhova, who headed the housing and communal services department in ingrad, this is a development company. ryzhova elena anatolyevna, 45 years old, was born in the city. moscow region, lives in moscow. in my work life, i noticed a frequent change of jobs in management companies, a comfortable environment - our home, new pushkino, novaya medvedkovo. currently he works in one of the largest companies in moscow and the moscow region, pao ingrad, as director of the housing and communal services department of ingrad. a management company for residential areas is also registered in her name, where she holds the position of general director. according to

financial statements. for 2022, revenue increased to 230 million rubles. the property officially registered to elena ryzhova includes five apartments in moscow and three country houses in the moscow region, with a total area of ​​2,102 m2, and also a business class car. what does the call center say? we managed to talk with a former employee of the management company atmosphere of comfort, which we were just talking about. this company serves, as we already understood , kutuzovgrad. for obvious reasons, she also asked not to give her name, but let's listen to what she told us, it's scary, i'm telling you that you just don't understand who you've contacted, and in general no one there simply wants to cooperate with them, because well, the people there are so boorish, or something, i don’t even know what to call them, you it’s about the atmosphere in utah or about our house, but they are the same people, the atmosphere in our house is the same people, i don’t know how bad it was for the residents there.”

manager, but somehow it was possible to work with him there, i don’t know, he was a fairly decent person, but this one, of course, is a scoundrel, even with the janitor, here they are, our janitors, you know, their salary is not very high, in fact, they collect cardboard , there is something else there, this is their money for food, there is little money, he even took it from them from this money, he even took it for himself, you know, even this, i just want to warn you, you understand that you are not contacting a management company, you are contacting a big one. ingrad is in conjunction with these management companies and it is not the management company that dictates the rules, but ingrad, right? well, of course, how could it be otherwise, these are their representatives, of course, our house, of course, they are representatives of the developer company, of course, this is the same thing, we have the same manager, and was before, now and who is he runs two

companies. she's the deputy for managers of the companygrad, as of course this is the company ingrada of course. the fish rots from the head, we see how today the policy of the company's managers is structured in general, it is clear that the founders and top management, they take a share of the money, and accordingly hire people who are rude, who are insolent, who do not work and who they do their job poorly, i think it is necessary to comprehensively reconsider the provision of this type of service, including, probably, at the legislative level, at the same time, the whole point is that they are not responsible to you, they are responsible to the management company that hired them, your only advice is to choose an initiative group, hold a general meeting of homeowners and re-elect this company, then the members are your own owners who will appear enter into it.