his reputation. we thought what a great thing it would be to have an ampitheater named after jerry garcia. that is a name that has panache. it brings people from all over the bay area to the ampitheater. the calls that come in, we'd like to do a concert at the jerry garcia ampitheater and we do everything we can to accommodate them and help them because it gets people into the park. people like a lot of color and that's what they call a park. other people don't. you have to try to reconcile all those different points of view. what should a park look like and what should it have? should it be manicured, should it be nice little cobblestones around all of the paths and like that. the biggest objective of course is getting people into the park to appreciate open space. whatever that's going to take to make them happy, to get them there, that's the main goal.

if it takes a planter with flowers and stuff like that, fine. you know, so what? people need to get away from that urban rush and noise and this is a perfect place to do it. feedback is always amazement. they don't believe that it's in san francisco. we have visitors who will say, i never knew this was here and i'm a native san franciscoan. they wonder how long it's been here. when i tell them next year we'll get to celebrate the 80th anniversary of the park,k,

>> cents and cisco's buses and trains serve many writers -- san

francisco buses and trains serve many riders. the need to be sure they can get off at their intended stop. the digital voice announcement system, which announces upcoming stops, can help these low vision riders know where they are, but only if set properly. >> it is a wonderful piece of technology, but in practice, it is a little bit more tricky. oftentimes, i find that the automatic announcement system is turned off or turned down so low that i'm unable to hear it, or it is turned up so high that the sound is distorted. >> most of the time, it does not ever seemed to be on. or is it is, it is a really quiet. occasionally, it is so loud that it is distorted. >> driver, may i have california st., please? >> no problem.

>> whenever the announcement system does not work properly and a driver does not call out the stops, and i'm totally lost as to where i am. the announcement system calls out the stops, but to help the customer, i caught the destination, transfer points, and requested stops. and it is the law. >> i use the p a system to make sure everyone on the bus here is my announcements. >> i have had both experiences with the loudness and the to stop for the announcements. you are never going to have it exactly balanced for every trip because your level of noise changes. the announcement system ranges from 1 to 10. 10 would be too loud, a little distorted. eight is a good number. not too loud, but loud enough for everyone to hear and understand what is going on. >> i think bus drivers might not be aware of the fact that if you let a visually impaired person

off at the wrong stop, number one, they may be absolutely unfamiliar with the area they are in. >> the driver overshot the stock that i wanted. i decided to get off and find my way back, but it was very disorienting, not exactly understanding how far i was. number 2, it might be a potentially dangerous situation if they do not know the area and are attempting to make crossings that they are unfamiliar with. >> they let me off somewhere else. i had no idea where i was. i missed the stop, and the bus was gone. then, i look around. i tried to find someone to help me, and i cannot find anybody. i would have no way of knowing where i am at. >> [inaudible] i asked why he did not stop when i asked.

we did not panic. we do not know where we are. we do not know what is going on. i get over there, and right away, i almost got killed. >> #3, it's the person in question is trying to get somewhere, it is going to make them late for whatever they are doing. >> i had to find my way to a corner and ask someone where i was going to and how to get there. i eventually made it to my appointment, which was with social security, but i was very late, and they almost did not see me. >> i was very late former doctor's appointment, and there was concern about whether or not i could be fit in. >> when i get off i stock that is unfamiliar to me, because i have no sight, i cannot just automatically orient myself off to a new environment. it takes a lot of training, a lot of work. there are a lot of skill sets

involved when i am first introduced to a new area. to get off at an unfamiliar bus stop for the first time and to do it unintentionally -- it can be a really disorienting experience. >> i think there is a sense that it is ok, that person is going to find their way, and did they do not know where they are, you are potentially putting them in a seriously dangerous situation. >> i always appreciate when the drivers are proactive in asking questions like, "where do you want to get off?" i appreciate when they help find a seat for me. i also appreciate when everything is working properly as far as the voice announcement system. they make sure that it is turned on, that it is loud enough for everyone to hear, not turned down so low that it helps no one.