routinely parked there. i'm wondering -- i imagine it's a policy that all bus zones -- unless it in that a certain hour and in cars start parking there. >> clearly, we would work with our colleagues to report on problem areas so the enforcement people are there and, you may remember we are working our way through successfully with the legislation to get the new camera system in place that would focus on transit-only planes. it's working its way through the legislative process. -- transit only lanes. that will help us because what we found in the pilot study we did was that it had a dramatic effect. not only did the number of

citations spike, but more importantly, if they saw a vehicle pulled in behind over a certain number of days and someone had gotten the tickets the day before, they just automatically left. we were suggest -- we were successful in changing behavior. so that our fleet is outfitted with those cameras, that will make a difference. clearly, not just in travel time and traffic flow, but one of the things you learn from watching the cameras and videos from the toll lane is that the amount of almost or near accidents and the actions and operator is forced to take because they're not able to get to the bus stop and have to curb the bus. and things like the bus bulk makes a very positive difference. -- the bus bulb.

that would also help with travel time. >> thank you very much. >> we have members of the public who do wish to address you. >> good good afternoon, directors, board members, madam secretary. i read the report early on the on-time performance and it seemed to be a numbers highlighted were the rosiest numbers you could find. most riders are concerned -- are not concerned with schedule adherents because people don't run on schedules and there is no transfer coordination. one-night transfer from one

bused to another, i cannot pick and choose the time i arrived. as a scene at the bottom of your report, it is a sad 50% on the 14 line. a devastating 42% on 38. these are the two highest ridership lines. the buses either come in bunches or they come late. i would encourage the next report to highlight the student -- the true numbers, the more important numbers, and also take steps for a debt mta to take said tap were seriously and think about auto boarding. months, not years. >> next speaker please.

>> hello. i am here about the support of the all door boarding. as a person who uses a wheelchair daily, it really does help when passengers are able to board on the back. it will free up time for the drivers to get the wheelchair person on board and, so that is what i have to say about that. i hope it can be implemented and relatively soon. thank you. >> thank you. next speaker.

>> i really support what was stated about the actual human impact of these statistics. like for instance, during this fiscal year, i spent 50 minutes before midnight waiting for 1 california street bus. there was a bus that was missing. the one california line is a showpiece line of mta. a lot of time was invested in improving this run, which is heavily used. but at times, i've had to wait long times for that 1 california street bus after 9:00. it makes me tear my hair out. naturally, i've lost all lot of

hair, but certainly, waiting for muni buses does not help. this really has to stop. one iphone mta to make a ripple -- to make a complaint, i make a report and get an acknowledgement but i never get an explanation as to what went on. this has been going on for years. i think the public is entitled to an explanation -- what the heck is going on here? this agency, unfortunately, is a loose cannon. it is not subject to the jurisdiction of the board of supervisors, it has to be brought to heel. it has to have some public responsibility. it is clearly out of control and this is a symptom of this. as far as improved performance, i really don't see any. it has only been terrible.

this is supposed to be a showpiece city for public transportation. it is transit first and passengers last. >> thank you. >> i'm going to follow up on the comments about bus zones being occupied. it would help if you folks as an agency put out the word to other city departments and the muni staff that you don't parquet city vehicle. that is most often what i see. i've got -- going back years ago, city ambulances parked there on their lunch hour. fire engines park there when they're buying groceries. dump trucks parked there. muni repair trucks parked there and sit when they're not doing work. the vehicles are not occupied and there are no cones out. too often, city employees get a

pass and the other problem is with clear channel. when they come to clean, they park in the middle of a bus zone. they don't even try to pull to the back end. because they figure they are there for a few minutes, they figure they're going to get away with not getting a ticket. city employees to often also figure they're not going to get a ticket. but you need to make this known to other city agencies and try to take some action to penalize any city truck or vehicle parked in a bus zone. >> anyone else care to address the board? >> good afternoon. let's be clear on something.

the on-time performance and how to measure everything else, you have to remember proper e tolds we need to serve all communities. not only buses coming to or from downtown, you have to do all communities. the city does not go to bed at 7:00. we do have people that work and get off at 9:00, at 10:00, 12:00 at night. we are not serving them properly because we are concentrating too much on the a.m. and p.m. when we need to look at the overall. only then we can see we are doing the right thing. thank you for listening. >> anyone else care to address the board? >> item 12, presentation and discussion regarding the central subway project.

>> i do not have a formal presentation. this was meant to be included on the director's report, but given the size of the central subway project and it's important to the system, i thought it was important to stand alone. i want to update the board of where it is and how it's going just to keep you current and make sure any concerns from the board we can bring back to the project. the big picture is there were two sets of relocation utility contracts. south of market is almost complete. in union square, we have been working closely with the union square association and other merchants. it is largely done trade largest chunk will be done before the holiday -- the holiday moratorium.

there'll be little work after january, but the lion's share has been done. given the magnitude of the work and disruptions in one of our busiest commercial areas in the city and the fact that commercial businesses there are largely satisfied with how it is going is a great testament to the team. the design work on the three stations and the systems which will connect all of those stations, they are about 90% complete. those will be wrapping up soon and we will be putting those out for construction bids mostly next calendar year, 2012. the big contract, of course, was approved for the tunnel at $233 million. we have executed that contract

and will soon be issuing our first notice to proceed to the contractor. there will be a number of notices to proceed. but the first one is coming soon. from a design and construction perspective, everything is moving forward. in terms of funding, we recently received $20 million of additional federal money toward the project. obviously, the big chunk of funding will come through the full grant agreement which we have been working with the federal transit administration on and we will be submitting our formal application soon. in terms of design construction funding, everything is moving forward as scheduled. there has been some recent discussion, public discussion about the project. there was a civil grand jury

report. we did provide a response and if we have not shared that with you, we will make sure you have a copy that goes point by point to address what were some incomplete, incorrect, or out dated issues that we were able to address. there has been discussion in the media we have -- that others, including the fta administrator has been able to demonstrate that many years of planning and a high threshold of analysis and fiscal sustainability, this project has successfully cleared at the federal level. the project is moving forward and everything at this point is within budget, which also has a

healthy contingent seat and the schedule is one we're meeting at this time and i would be happy to answer any questions and entertain thoughts on the frequency would like updates on the project. >> we were in washington in the spring and we were meeting with the administrator. i did not see the article but he was talking about several issues he had. but he has been satisfied we responded to those. is that correct? >> he submitted a letter to the editor of the wall street journal. >> i would like to see that. >> one of the issues was the safety thing. that has been addressed already. thank you. anybody else?

>> is there a member of the public who wishes to speak on this matter? >> sorry to risk losing my credit before this board, but i cannot look at this project with such rosy colored grasses. -- rosy colored glasses. a couple of the supervisors originally supported this project and they now see the light and see it's going to be a bad project. a couple -- the grand jury report talking about the overall problems. you guys have to realize, i would say slow down because we don't know what the feds are going to do. some republican may say the billion dollars is better spent on projects that really will provide service. i did the calculations correctly to show there is no

run you can take on the subway that will be faster than the bus. that is in actual time. in perceives time, it is much worse. all of this was left out of the eir. it befuddles everybody. this is my first chance to try to explain this and it took me a long time. they looked ahead to what would happen in 2030 and put immense ingestion on it and said that it affects the bus. but more recently, on the embarcadero, not too far away, they say there are no changes we can expect in 2013. we have a whole city working every possible method to reduce congestion on the surface. we cannot accept something that increases best time by 70% will increase part-time by over 100%. we are going to take steps to

see that does not happen and you will be paying for two systems -- one on the surface and one below. $16 million every year you do not have and have to cry for more money. [tone] let's go slow and don't wait for more capital. >> anybody else? thank you very much. next item. >> item 13, a discussion regarding the all door boarding program. >> the director brought this to our attention in a big way recently.

>> thank you. from a service perspective, over the next several months, we will ask you to deal with a lot of important topics, but in terms of the way we run our business on a day-to-day basis on a policy perspective, none is more important than this one. you recognize that and ask as to come and give you an overview of all door boarding. what we want to do is provide you with an update and talk about both the path forward, issues we need to address and resolve as we go forward and, as you heard, both from mr. murphy and others, there is a tremendous amount of interest and support for this. it goes without saying that if, in all our research, whether individual studies like market street or more broad, comprehen the

transit effectiveness program, the single biggest impediment to speeding up the system is the fair transaction. at your request, what we are proposing -- i will go quickly. i don't know based on your knowledge that we need to talk about why we think is important. obviously, what we just said. in terms of the point on this one is the third bullet down. i at this and understand what we are proposing to do here is we talk a lot about the uniqueness of our system. high usage, frequent stops, very low speeds. our system is a perfect candidate, we believe, operation, for all your boarding for that reason. -- all the work boarding and for that reason. what we are talking about is not just as most cities in north america have than all door

boarding for light rail, we already have that. we would be the first city in north america to do a complete systemwide all door boarding. our current system, we talked a lot about this. it is confusing to writers and operators. -- riders and operators. the success we have with clipper and the percentage of people buying prepaid fare instruments, the fact we have klipper devices on both doors of our vehicles, we are continuing to improve the reliability of those, but at the same time, it positions us well to move from our current, bifurcated fair system to a different approach. there are the advantages.

first and foremost, customer convenience. it would speed up boarding time and do the other things we talked about. in terms of what the concept is, what we talked about and kicked around internally was the idea of a pilot -- should we first start with a couple of lines rather than go to the whole system. when we took a look, the potential for customer confusion and what is an all door boarding the un and what is not, put us on the premise that if we're to go forward, it would be a system-wide initiative. we've got the rail system, we are talking about extending it to the rest of the system and figuring out a way to deal with those customers who would want to pay a single cash fare with a percentage getting less and less. this is the crux of what we need

to look at as we go forward. first and foremost, for this to be successful, we have to get prepaid fare instruments in people's hands. how do we do that? a combination of ticket machines on the streets, deals with vendors, walgreen's, whoever, to do those things or even cashier's to kickstart the program. that is a major issue. the second one is the most important -- to figure out the optimal deployment sand -- deployment plan for the fair inspectors. what's the right number? how many do we need? what is the right policy level? what percentage of riders do we want to see by which line? i think you know from some of the studies done, you know the percentage we have of riders who

are checked. what is the right number to give us the assurance that while all door boarding is a well managed that we are minimizing risk to revenue and increasing the experience to the customer, identifying the operating capital cost, if we need additional fare machines, what they going to cost? where we put them? operating costs, the costs of additional inspectors, additional cashiers, and the cost to maintain additional equipment. the fourth one is very important. one thing you have all told us from your own experience writing this system -- riding the system is explaining it to the public. the reason we have confusion right now is we still have, even with the advent of clipper, a a

number of 25 or 26 different possible affairs of all kinds. we have a confusing system. -- possible fares at all times. if you do go all door boarding to -- if you do go to all door boarding, you're subject to inspection. on rail, there is still some confusion. also, that people understand where they are and what we are asking of them and what the expectations are and finally, the other issue on how to best handle the cash that will be left and remaining. the next several slides are steps that are necessary, no matter what the plan, to make sure the machines are up and reliable, that people understand them and we encourage people to use the rear door when we have that and they begin to turn the

message around from a negative to a positive. if we go in this direction, require new sign edge to replace what we have there are a number of ideas we talked about, building on what we have an extended afford to get the message out and educate people. it is important we work with the operators to get the consistency. right now, they bear the brunt of the burden. they do excellent job sorting out how a variety of issues, so we want to make sure we are clear and explain to them and walk them through the process and set up a way to validate what we are going forward with. there are some ways we will measure it. we look at the revenue, some travel times and evaluated. finally, this is the crux of

what we are looking at. we are proposing to do this and come back at a later date with a plan to move forward as we identify the issues like the cost and the deployment of the tfi forces and our public information campaign. >> thank you. one issue that has been raised, and not sure it came from the youth commission, is about hiring more transit inspectors and being a dance that because their allegation is they tend to go after minorities and undocumented. that is the only objection i have heard about that. do you have any response? >> it's a separate issue but is raised in context of this. >> we are certainly well aware of it. i will let mr. mason see if he wants to add anything.

but what he has pledged to do is look at not just what the right number is, but what percentage of riders do we want to touch. the times and the specifics are all very important. >> that's one of the concerns. when people felt it was targeting certain areas of town -- >> i think john is understating his eagerness to see this happen. as a guy who is responsible for making muni run faster, there is no bigger proponent. i share that. i see how the current policy impact the operation and he did

put customer convenience as the number one benefit of this. had the issue of how to do this at the right level of education and enforcement is the difficult part. it does dovetail with the idea of the fast pass and if we are going to change the policy on that, it may do away with some of this issue, but there have been complaints and allegations about our enforcement. we certainly cannot go to all door boarding without a good education and enforcement process. what we don't want to do as we try to speed the system is unwittingly sends a message that muni is free on the buses. if we don't have the right

education enforcement and communication in place, that's the message we send. if there is any hesitation between where we are today and flipping the switch and saying we're going forward on all door boarding, it is going through it that. as mr. murphy said, people have a full understanding that proof of payment is required and a reasonable expectation that they are subject to enforcement, that's the balance we have to draw within the context where some people are concerned about our enforcement already as it is. >> we may need considerable outrage to the use commission. no one is being targeted. no one except fare evaders. no particular group or anyone. >> i support this. we need to speed up the system. anyone who has ever sat on a