>> numbers of the public has indicated their interest in addressing you. -- no members of the public have indicated their interest in addressing you on this. >> let's see if we can adjust this. good afternoon, mr. chairman and directors. i am a chair of the citizen's advisory council. i have a a couple things to talk to you about today, in terms of our recommendations passed at the last meeting. the first and biggest is the recommendations regarding the draft of why 20132018 strategic plan. this is something that we

participated in the workshops where i represented in the workshops. however, on the final plan, there are a number of areas where we think the plan could be improved. about the plan as it was presented to us. we have a couple things that are sort of applied to the whole plan, then i will talk a little bit about problems we have with various objectives. we think the plan should refer to the voter adopted transit first policy in the other policy objectives of the agency. it has been adopted twice by voters of san francisco and we believe it serves as an important guidepost for the agency. when we talk about the

objectives of the agency, we have to remember that some of those objectives have been set by the voters. we think of the transit first policy and was adopted by the voters should be incorporated in this plan. we think is very important to understand that that is the genesis of this agency. with regard to specific recommendations, with the conduct of 1.1 should specifically include bicycle and pedestrian safety, and that we should add an objective to improve safety for pedestrians, people with disabilities, cyclists, and with the key performance indicator of a reduction of injury and death on dangerous pedestrian and bicycle

facilities to make sure that we are measuring the number and making sure that we are considering a in a goal of the agency to reduce that number. we think that if we are going to talk about it does for the agency, which should be talking about that. holly think which includes goals for disabled passengers, particularly hearing and sight impaired passengers. this is an area where we may investments going forward, have opportunities for improvement. we have seen some of that on things like the new buses that have are reporting that tells you where the stock is and also displays it on the screen that is helpful if you're hearing- impaired or sight impaired. we believe it should be a major objective of the agency to

continue that. communication the passengers is key for us. objective to point to which delivers -- deals with focusing on measuring and headway adherents, we think it is a good thing and, in fact, we recommended. i t. it. when it comes to less frequent buses, the community service that connects major neighborhoods to the lions, it is still a way to measure those. we think it is fine to measure things like munching. not many people got their holding a schedule and there have been going where is the 327? when it comes to a line that runs every half hour of in the hills, we think schedule of

hearings is so important. we think that change should be made. subject of 2.3 should be framed as a motive shifted because that is how we talk about it. -- mode shift because that is how we talk bouabout it. it is a key measure of whether or not we were successful with that enterprise or not. under goal 3, it should be state of gold repair, that includes both vehicles themselves, and wheelchair lifts, etc.. the state of good repair is so important. when this agency has had a better state of repair,

performance has gone up. there was this time, perhaps before any of the current board and that we saw the in performance. i had a senior official that i probably shouldn't name by name who took me aside and said, you know, we are getting a little bit of a free ride on new equipment into being in an unusually good state of repair because we just got a bunch of new equipment. we think it should be a key focus of the agency. objective 3.1, emissions of pollutants. we think it is great to be concerned about that, but we should be framing it in terms of emissions per unit of service

delivered. if we had people shift from cars to meet tomorrow, and we increased service to meet that demand, we would see emissions go way up. -- emissions from muni go way up. but car emissions will go down. if we are moving more people, it should be part of the denominator. within that as a more productive way to think about emissions that the agency itself produces. about capital projects, there are a lot of ways to think about capital project effectiveness. did it do what we hoped it might do?

not just whether those projects are delivered on time and on budget, whatever. looking in the capital projects and asking, is this really what we should do? is this the best use of this money? does this contribute meaningfully to our objectives? if we deliver a bad project on time, who cares? the objective would make reference for new sources for the agency. this is a key challenge. getting to the point where we can ask for new revenue sources to do the kinds of things we are talking about to do the things that are envisioned in the enhanced plan, and think it

should be part of the focus as well. we understand there are political barriers for doing some of that. progress toward that is something that we should measure. it is very difficult to go and ask for more revenue and we have a high rate of absenteeism. we improved our own case for asking for additional revenue. i will let you read this one on year alone since it won't quite make sense. some of the goals should be renumbered. that is included in the written

recommendations. the strategic plan performance should be included with these services standards report and a unified documented that answers the question of how we're doing on what we consider to be important to do. lastly, this is something that cannot and our discussion of the plan that the council. i think it is an important way to think about this. if we are setting priorities for the agency in deciding that these things are priorities, we should ask ourselves and honestly answer, what are we doing now that we aren't going to be doing any more? a priority is a decision to do on one thing as opposed to a number of other things we can do.

what is not the priority? i think we are a little bit short on having an answer to that. that is the strategic plan. i wanted to touch base on muni's anniversary. the summer of 2012 as the one hundredth anniversary of this pretty amazing transportation agency. we recommend the agency holding streetcar festivals, one in the spring and summer and one between thanksgiving and new year's because the actual anniversary take place between things giving it new years but we understand a lot of people are not in town. in the spring are summer, we maximize the chance of tourists

to participate in the festival. yet to solicit sponsorships from businesses to pay for these. i have occasionally seen the historic streetcars in my neck of the woods. it is a delightful thing to see how the regular metro line. they were out training people, and it was still fun to see, anyway. it would be agreed with a call attention to the one hundredth anniversary to this. we will use this anniversary to promote public transportation in general other locally in the bay area or internationally to creatively rebuild on the relationship with the public. there is a certain amount of tension there.

everybody grumbles about it, and we think this is a chance to reintroduce the agency and remind people that it is something very special. because we have such high expectations for it, it is unlike anything else in this country. this anniversary is an opportunity to renew their relationship with the public. if you have any questions, i would be happy to answer them. >> thank you for the zero is thoughtful report and thank members of the council. members of the board? think you. >> i feel underdressed. i will try to address a little more festive. [laughter]

>> do you want to speak about the citizen's advisory council report? one member of the public that wishes to address you. >> the afternoon, board members. i am a little annoyed at the fact that taxis were not mentioned in the bigger picture of transportation of san francisco. we certainly are part of your system whether you are a part of the problem or part of the solution has yet to be determined. i would say inaction is not good, and what we have gotten so far as inaction and the cart before the horse.

repeatedly. the cart before the horse. where the cabin before the driver. for the public. now no funding for taxis, that is what i am talking about. informing the public as to where best to get a taxi, the best times to get a taxi, how to attain a taxi. availability. we need more information on that. i understand the airport lacks proper site age -- signage. it was picked up and my surveys. i wonder if the tax the advisory council has gotten your report on my survey. it is a survey that i designed, sponsored, employment, had

delivered to you, homework that you should be doing. the idea is a that you can process the data. this is like a radar screen. it picked up things. it picks up things that have been consistently and systemically problems in the taxi industry. >> any other items under the citizen's advisory council report? this is an opportunity for members of the public within the jurisdiction of the mta but not on today because the agenda. -- today's agenda. the first is anonymous, then followed by [reading names] . >> good afternoon, chairman

nolan. yester day, i faxed a letter to the board of directors. i did a male is and she was very courteous and professional. i came before you because i am a resident of park merced. it was recently disclosed to me on may 24, it was an unbelievable day because the first amendment rights of the residence and the public here in san francisco were denied in the land use committee at a later that afternoon before the sort of -- on board of supervisors. we were prohibited from reading the 14 pages of revisions that were introduced by supervisor david chiu in land use committee that changed the contract.

we were not aware of the fact that there is a memo included in the legislation and the memo refers to $50,000 to be given to a project in supervisor carmen chiu's district. it is on muni stationery written by employees, and is a supplemental money. however, nowhere in the documents posted online and did this ever surfaced. that is alarming and disturbing. one of the things i did not mention in my letter, i think an investigation is warranted because i think it is a conflict of interest for that legislation to have been included within the development agreement that the donor of the money tremendously stands to gain hundreds of

millions of dollars because it was an improved proposal. [chime] it is a conflict of interest. thank you very much. >> next speaker, please. >> i am with the neighborhood association, chairman of the public safety committee. who like to bring before you a transit issue that has gotten much worse in the last year but has a very easy solution. i am talking about the overcrowding during the #21 line. the buses are so crowded, they go by many bus stops without even stopping. the problem is especially bad in 2021 is too crowded to get

anybody on and leaves the same way. it also helps us with the students. we are limited the number of parking spaces for cars, it must mean that we have public transit. we cannot get to work when the buses are too full to let us on. in may of 2010, they cut back rush-hour from six minutes to every nine minutes. the must return back to the six minutes intervals of the the overcrowding can get changed. i see you have done that on some other lines. it is important because we are having an increased amount of population and the 21 is not able to stop and pick up

passengers. on wednesday, there were 12- minute intervals. there are many slogans in this city talking about a chance of first city. it doesn't do any good to call it that if we can't get on the buses. >> [reading names] >> i wanted to speak to you briefly about the ongoing problem have with tickets for taxi drivers. as an example of unfairness, it happened that the oracle convention. there was a temporary taxi's stand. a uniformed officer came to the stand and instructed the drivers to move forward to a nearby bus stop. drivers follow the officers instructions and shortly after, they issued a ticket to one of

our drivers for the drive-by ticket and came back a few minutes later. the same driver, the same location, five minutes apart. we submitted the document and is hot huge pile of police department transportation documents. the driver has to come back the day before christmas, $510 in order to appeal in person. so be it. this is life. if you can please instruct them to leave the cab's alone unless there is an obvious for egregious violations going on. if the driver is there to pick

up a fair, let them do their work. >> i work with the neighborhood association transportation commission in of like to thank you for the effect of conversion. it has been effort less and has helped amend a lot of the issues we have been dealing with. i am here to support many of the comments of two speakers bacchank now.

when they proposed beefing up the five and cutting of the back, we did not really protest. we try very hard to support mta and every way we can. streamlining the two-way hayes and the reaction to the cutback on the 21 are illustrative of those efforts to tryt to cooperate. we have reached a breaking point on the 21 at rush hour, it is very true. i would like to remind you how critical the situation has become. a supporting very heavily the market octavia plan and the meeting transition to get the infield.

>> good afternoon, a director. november was a big month. how you issued in the -- you issued the eis to the brt and the -- i look and see that if you do everything right, you can reduce running time by 33%. -- quick boarding. i put out a 45 page set of comments. it is more important than changing routes here and there, to really see what you can do to keep cars away from the buses. i went through all sorts of detail as to how that might be

accomplished. we must do it. and when we're looking at 33%, that is a quarter of a billion dollars. you can easily consume some of that in extra service, but you might save problems into the future and they also show. and when you take a lame, you don't really slow down the cars. all this kind of stuff has to happen. the other thing that has to happen, i hope you guys have the power to say what goes into the study. the thing is, it took four years. i don't know where the time winter. we have got to get this done much more quickly so we can see some of the good stuff

happening. [chime] you can stop consolidation, and i have a lot of pages on that. >> had good afternoon, i am a proud member of the yellow cab, it will be 30 years in december. i am just worry that it seems to me that they are not doing pretty much anything, and i thought that they were supposed to be put together to look at the pilot project.

the pilot project, there is a report that was made out awhile ago, and as far as i understand, it was never submitted. the replacements -- i don't want to seem like i am being better, but the replacements that went seemed to be slanted and a whole different direction. all of the things that we worked on before have been put behind barriers and not happening. i am just concerned that in the taxi advisory council is there to be they are so that we think we have some sort of voice. i guess that is what i am getting at. again, i don't want to criticize

in a staff members, i think they're all doing a very good job and so are you guys. i hope that you consider us medallion holders, drivers. and we need your help. >> next speaker, please. >> these of the last two people that have turned in a speaker card. >> i don't know if i can be here for item number 16, but the back seat -- >> you cannot discuss this under public comment. >> it says in the report that you can't discuss it because you don't have enough information on that. >> you cannot make comment on an item that is agendized for dss