>> i started working for the public works department 15 years ago. we are like a family. it is a very close-knit group. i think, because of that, we get the best out of people. one of the problems we encountered in the city was we were not able to pay our vendors and contractors. people were entering data inconsistently. documents were always getting lost. payments were not going out. the numbers do not add up. everything has to flow horizontal and vertical leap. we created several modules to make it easier for contractors to attach the documents in a standardized format. we do not have to go deeper anymore.

i don't have a formal education in i.t., however, i have deployed some systems when i was working for the industry, and i brought in young, energetic staff to help. we implemented this. it took three months. people knew when they were going to get paid. i think we have a happy contractor community. >> these system improvements have really it increased service to our clients and reduced costs and really improved the bidding environment for our contractors. it's remarkable what she has done. >> been a public service -- being a public servant is a good thing. i love my job. i would never exchange it for anything else in the world.

[applause] [applause] >> i am from the department of public works. i have the honor of introducing jocelyn quintos. i will just a real quick, jocelyn works very hard. through her work, a lot of contracts and a lot of work that she does -- she has brought new systems that have saved a lot of tand time and allowed us to give contracts and make payments very fast. please meet jocelyn. [applause] >> first of all, i just want to thank spur and mfac for giving me this honor. i've never really won an award.

it does feel like you won the oscars. it's different when you are standing here. i do not even have a written speech. i will speak from the heart. today is a very important day for me and my family because this happens to be my father's death anniversary. i want to dedicate this to my father. my mom flew in tonight. my brother, who works for bart. [applause] i have my nephew, who is here tonight. i want him to see me so he can follow my footsteps sunday to give back to the community. with me here are my managers and supervisors. i also have my longtime friend, jamie, who has been here.

i see my former boss here. i have been nominated so many times. it really feels like you won an oscar. lastly, i wanted to thank my husband, who has been not just a husband to me, but he has been my chauffeur -- [laughter] mike coy cook, personal photographer, and no. 1 critic. i know i forgot so many people tonight. you know who you are. if i can give more to the city, i will. thank you. [applause] >> they have extra photographers

that travel with them. let's hear it one more time for jocelyn and her family. thank you very much. [applause] >> i graduated from the university of california berkeley with a degree in civil engineering. i started with the department of public works in 1984. in 2003, i was asked to come to san francisco public utilities commission to take the meat on the program. i'm responsible for all the large capital projects for water, waste water, and power. it's about $12 billion of capital projects. we have a lot of projects. our water system improvement program, 80 products that span seven counties. we have a staff of about 400 city employees and about 500

consultants. puc is really embracing technology. we wanted to make sure we really had a system that would elevate all issues so we could address them in a timely manner. as you know, time is money. we have a construction management information system. it is a great tool to help us address construction and make it successful, as it is today. cmis is one of the first major tools we put in place. the next one is the san francisco online invoicing, where we are now working with the contractor and consultant to have them submit their invoices online. we are also working on electronic bidding systems. another way we can reduce the paperwork and all the other issues tied with the procurements. i live in san francisco. i am a rate-payer. i really care about the way we spend our money. systems like this that will

allow transparency, clarity, accountability, and efficiency -- i think systems like this need to be applied to all parts of the city. we really strive to lead and embraced technology so we can be ahead of the game. [applause] >> we are spending $15 million per week just on our water system. that does not happen without incredibly good management, personnel management and i.t. systems to make it work. harlan kelly is responsible for all of that. [applause] >> good afternoon. first, i would like to thank spur and mfac for this prestigious award. also, ed harrington for

nominating me. also, a special thanks to my family. mason, kelly, tray, my wife, naomi, my sister joy, and my mother-in-law. they have been supporting me for a long time. behind this individual all board, there's a team of people that are responsible for making things happen. just for a moment, i want the puc to raise their hand and give a shout. we have a lot of folks who really committed in making the systems wwork. again, we have billions of dollars that we are entrusted with delivering in a timely way, which needs to be within budget. systems like this will really elevate and make it really transparent that we are

delivering these programs in a very conscious and deliberate way so we can save the ratepayers' money. with that, i just want to thank you guys for this award. thank you. [applause] [applause] >> if you are a consultant or you work for a company that does work for the puc, raise your hand. that's about half the room. thank you, harlan kelly. >> it does not matter just where you're going to go. it matters how you're going to get there. our team came together in 2008 and we started looking at procuring something to navigate

us away from paper-based to on- line filing. >> we collect the majority of the city's revenue. all of those payments were made by piper until we undertook this project. we asked the team -- how do we modernize how we do our work and provide better customer service of the same time? that made for a lot of work in our office. >> the team is an interesting combination of talents and personalities. we have a lot of people who stepped up and became real leaders for the project. >> i've been working for the city for almost 20 years now. i've seen data entry, a paper form scanning, to online filing. we made it easier for the taxpayer to file. we were able to save a lot of money. >> the amount of support in this organization around change and

each other is really incredible. you have senior managers who were just so open to the learning process. it makes the process so much easier. it is such a pleasure to go through. >> we have seen a reduction in paper that has been dramatic. we have converted nearly 100% of all of our paper filings to online filings. this work is critical to the city and county of san francisco. they delivered. they made it work. they succeeded tremendously. it has benefited the city and taxpayers. >> everything we do tgoes to scale. it speaks volumes to what we have to do every day. >> i live in san francisco. i walk down our streets. i take our buses. i make use of the resources here. knowing that the work that i do contributes to everything around me is very fulfilling. [applause] [applause]

>> hi, everyone. in the city treasurer in san francisco. it's my honor to introduce to you the team that brought the treasured tax collector's office to the 21st century. the municipal tax automation team, darrell ascano, tajel shah, and rebecca villareal- mayer, come on up. [applause] >> i've been anointed to speak for us. jose has asked me to use my outside voice. we are so lucky. very rarely in your life to you get a blank canvas with leadership to tell you to find problems and solve them. i want to thank our leadership for doing that and giving us not only the opportunity to make change, but also to really make mistakes. i think that's a rare thing, to be able to make mistakes in this

environment and continue to proceed and be successful. i mean it when we say -- what we end up doing is so different. we work to scale every day. we invite the people that we serve every day. thank you to the nominees. to our leadership, thank you. thank you to all the winners and to all the people we get to work with and serve. thanks. [applause] >> let's hear it for the tax team.

[applause] >> parking is a universal quality of life issue. it touches on so many different parts of the transportation system. we were looking for ways to make parking easier and more convenient. >> in the beginning, we looked at parking throw san francisco, and her desire to price parking based on demand is how it started. >> for 70 years, we've used flat meter rates and short time limits. that did not always work so well. it did not make it easier to find a parking space. sf park has two main components. the whole point is to get them off the road quickly. and to create more of an spaces. we're doing the man-responsive pricing. we're obligated to find the lowest rate possible.

generally, most of the time, there is one space available on every block. >> anything that allows muni to move more smoothly throughout the city is a great thing. if you manage parking effectively, then you've got fewer people circling around. it not only benefits folks that are parking, but it benefits folks riding muni, as well. continuously monitoring occupancy. that's what we used to make our android and iphone apps. it's open to everyone. lots of people can help get that information out there for the broader social benefit possible. the first city in the world to have that kind of data available. >> other cities can take elements of sfpark and implement it in the cities. los angeles is working on it.

berkeley is working on a project. washington, d.c. is, too. cities are looking at parking management differently than the have in the past. >> later this year, we are gathering all the data we need to evaluate rigorously all our expectations of how this can reduce greenhouse gas emissions, congestion, improve transit speed, reliability, reduc. [applause] >> good evening. i'm the director of transportation. for me, this is not the academy awards. this is the all-star game. the folks sitting over here are truly the all stars of the city. i've had an opportunity to work with ed, harlan, and jocelyn.

behalf of all of us. we are also very lucky to have a bunch of people from sfmta, many of them are here. my job is to introduce the awardees. please join me and give a hand for jay primus, george reynolds, steven lee, and lorraine fuqua. >> thank you. this is a tremendous honor. it really does feel fabulous to be recognized. one of the relief fund things about this project is that it is just complex enough and just big enough that it is truly a case where hundreds of people were required to really get it off the ground. there's really nothing -- that's the kind of thing we dream about.

working shoulder to shoulder with that many people to make something happen. it has never happened before. what a pleasure. unfortunately, the mfac award is limited to four people. we are up here representing an entire team. some of that court team is here tonight, including lauren, alex, lisa foster, hank wilson, lesley, jason lee, and brendan monaghan. [applause] those are some of the folks -- those are just some of the folks that really made sfpark happen. i hope you have a chance tonight to meet and congratulate them. these incredibly dedicated, hard-working people. i also want to especially acknowledged the tma'mta's cfo. [applause]

without her vision and strength, we almost certainly would not be here tonight to celebrate sfpark alongside these other achievements. thank you. thank you for this honor. [applause] >> let's hear it for the sfpark team. [applause] >> that ends the awards, but the bar is open. let's give one big round of applause for our sponsors, our award winners, and all of our friends and family.

see you next time for the 33rd annual.

>> it has been amazing. the people have been so gracious and so supportive of what we're doing. the energy here is fantastic with so many couples getting married. it's just been an absolutely fantastic experience, so wonderful. >> by the power vested in me, i declare you spouses for life. >> thank you. >> thank you. >> to actually be able to get married and be a part of this time in history and time in our history is amazing. >> this is a momentous occasion for us to be able to actually have this opportunity to have equal rights. >> we have been together for 14 years. everyone is so welcoming. it's been all set up and people have guided us from step to step. it's been easy. there was live music. people are so friendly and

excited. so excited for us. >> it's really great. >> yeah. >> and salvador is party a here to known as party a. >> on the out it looks pretty simple. you come in, you made your appointment. you pay. you go here for your license. you got there to get married. you go there if you want to purchase a certified copy. behind the scenes, there was just this monumental just mountain of work, the details into everything that we had to do and we quickly realized that we were not ready to issue the numbers of licenses that people are anticipating that we would need to issue. we definitely did not want people waiting in long lines. this is somebody's wedding. you want to be able to plan and invite your family and friends. know what time you are able to get your marriage license, know what time you're going to have

your ceremony. >> thanks for volunteering. >> we got city volunteers, we got members of the public volunteering. we had our regular volunteers volunteering. we had such an overwhelming response from city employees, from the members of the general public that we had way more volunteers than we could ever have hoped for. we had to come up with a training program. i mean, there are different functions of this whole operation. you were either, you know a check-in person. you were a greeter. you were part of the license issuing unit. you were deputy marriage commissioner, or you were on the recording side. each one of those functions required a different set of skills, a different oath of office if they needed to be sworn in as a deputy county clerk to issue marriage licenses or as a deputy county

recorder if they were going to register the marriage licenses or the deputy marriage commissioner if they were going to be performing ceremonies. >> donna, place the ring on her ring finger. >> the marriage commissioner training was only about a half hour. it was very simple. very well run, very smooth and then we were all sworn in. >> they said we would get our scheduled sunday night and so 7:00, 8:00, 10:00, you know, i got it at 11:00. this person who was orchestrating all of the shifts and the volunteers and who does what, you know, said from her office sunday night at 11:00. they are just really helping each other. it's a wonderful atmosphere in that way. >> have you filled out an application? >> not yet. you want to do that. >> take this right over there. >> all right. >> take it tout counter when you're done. >> very good. >> congratulations, you guys. >> for those volunteers, what a

gift for them as well as us that they would take up their time and contribute that time, but also that they would in return receive so much more back because they're part of the narrative of someone else's love and expression of love in life. >> this isn't anything that we had budgeted for, so it was basically we asked our i.t. director to do the best you can, you know, belling, borrow, steal if you have to and get us what you need to do this. and he knew what the mission was. he knew what our goal was. and, you know, with our i.t. grids and our software vender, they really came together and pulled it together for us. it made it possible for us to be able to serve as many couples as we have been. >> so once you're ready, you and your husband to be or wife need to be need to check in here and check in again, ok. are you also going to get married today? >> yeah. >> let's process you one by

one. do your license in, exit and re-enter again check in at that desk. >> our wedding is at 3:00. >> as long as we get you in today. >> we're getting married at 2:30. >> don't worry about the time line. we're greeting people at the doorway and either directing them to the services they need on this side which is licensing or the services on this side which is actually getting the ceremony performed. >> this is an opportunity to choose to be a part of history. many times history happens to us, but in this case, you can choose to be a part of it. this is a very historic day and so i'm very, very proud to be here. >> i have been volunteering. last monday i performed 12 different marriage smones. the least amount of time that any of the couples that i married have been together is two years. most of the couples have been together eight, nine, 10, i'd say 70% have been together at

least that long if not longer. >> there is a lot of misconception about who gay and lesbian people are. it's important that people see that we love our husbands and wives to be and love our children and have the right to have families just like everyone else. >> it's important that we have experienced our own families, our own friends, and the excitement of the volunteers when we get here has made us feel wonderful and accepted and celebrated. >> there is a lot of city agencies, city departments, divisions that offer up their employees to help us out since overwhelming response, it's unbelievable at how city government works. this is the time that san francisco city employees have really outshined san francisco's clerk's office

didn't need to hear from the mayor to say what's your plan. they offered a plan and said here is our strategy. here is what we can do. we can add all of these computers here and there. we can connect our databases, we can expand our capacity by x. we can open up early and stay late and stay open on the weekends. it's unbelievable. we can coordinate all of the training for our volunteers and them in as deputy marriage commissioners and make sure it's signed and certified. that's an example and a model for others. this is -- what happens is when people prove that things can be done, it just raises the bar for what is possible for everyone else. >> it kind of went cooled plan and this is what we planned for. in some respects, people have kind of commented to me, oh, my god, you were a part of history and how many couples did we

mary? how many families did we start? how many dreams did we make come true? the whole part of being part of history is something that we are here and we are charged with this responsibility to carry out.