>> i was actually there. and i can see, at this time, this is the growing pains and we have to work to the system to put this in there. but at some time, we have to do a gentle analysis on this, during a time that you think is good enough. and we can see if the system is really working for us. at this stage, i get this. the second day was a little bit better, and so on. there is a lot of complaining, when i walk on the floor. right now, i am all years. i am asking how this works for you. this is something that you think is suitable, and give a comprehensive report.

>> i think another question but i would like as part of the report, is the new system and we want to work those out. as long as i have been here on the commission. they will pay their fees. this is one thing that maybe does not come up. their life is to hang out at 16th street. what has been there in the past, they're getting to know some of the staff.

we have people standing inside -- these are people who don't get to jump in line. i think that -- this makes the public less confident in the way the departments run. everyone who walks in, if this is a private building, if this is a model of our own, or a professional 100 projects at that time. >> answer the question, before the system, we look at the least, and then we try to put all of the staff there -- and then we have quality-control -- and then, cashiers are a major

problem. people want to get the permit ready. there is concern with the staffing. a lot of people combine it. after them, too. this is not the critical -- how you maneuver. >> i was wondering what the plan is. how chaotic the new system is. one speaker we had earlier, you know, was very concise in talking about the issue of

efficiency. and i was wondering -- we have to roll it out and give people a chance to get used to it. i heard how much better it worked in oakland. there seems to be more to it. it seems to be how the software program is handled. i wonder if part of the plan is after people have gotten a chance to be used to this, have had some experts get through the system and tell us at what time, with the efficiency, when this is working and not working? >> first of all, this was expedited through the system. the more patient one is the homeowner.

sometimes they did not know where they are, and they're really trying to pass more information. the customer coming in with the information desk, if this is a violation we ask them to go to the 64 or the first floor. they need to come back to the first floor to get the ticket. unfortunately, people jam up the system. there may be some other way as we try to educate -- standing from the front line to tell them where to go. from our staff side, we had a lot of training, on the fifth floor, and this is what we are

trying to do. the customer site is sometimes the toughest one. >> and other any questions? thank you. >> item 8-f? >> one thing we have been trying to do is help the rechords managment and have the things available online, so we implemented the 3-r request so they can request things on the web. another thing is we work on scoping, having people be able to have records requests. we have things we work on in order to assist people to use the web to be more efficient.

>> thank you. questions? >> item 8-t, was adressed earlier. is there any public comment on items 8-a through g? seeing none, item 9, commissioner's questions and matters? 9-a, inquiries to staff, regarding documents, policies, and procedures. >> is there any -- commissioner walker: i would love an agenda item around the housting authority and code enforcement. we get updated to our working together on the housing

authority building up to code. there is the check-in? >> alvarez -- someone from housing authority. >> we could do that for the next meeting. vice president? >> it could be in line with that. as we heard from one speaker, there is a lot of outstanding n.o.v. we hd asked for a breakdown of the bad actors. it is a lot of the same buildings or same landlords who account for a lot of the violations. if we had a spreadsheet on that -- by neighborhood, we can see

that. >> deputy director sweeney is working on the nov. we will have something for the next report. we had one from the public -- we could work towards. is there any more questions? seeing none. >> item 9-b. future meetings and agendas? you may discuss a special meeting or the items for the agenda of the mesnext meating. eting. the next date is july 18. are there any other comments on that item? is there any public comment on

9-a or b? seeing none, item 10, review and approval of the minutes of the meeting of february 15, 2012. is there any motion to approve? >> motion to approve. >> second. >> are all in favor? any public comment? no public comment. everyone said -- aye. are their any opposed? no. the minutes are approved. item 11, approval of the minutes of march 21, 2012. >> call the question. >> to approve? >> a second. >> is there any public comment? are all in favor of approving

the minutes? >> aye. >> any opposed? the minutes are approved. item 12, discussion on a-b appointment, hiring of the interim director of the department of building inspection, and confirmation for transition purposes, persuant to 1.1d with the annual salary ordinance. 12-a, public comment on the closed session. is there public comment? seeing none -- item 12-b, possible action to convene a closed session. is there a motion? go ahead. >> i was wondering if we could

discuss this in open session. i get up this morning at 6:30 nd and read about this in the "san francisco chronicle." we are deciding something the mayor and h.r. knows about, but we don't. why do we need a closed session if the "bay-guardian" knows about it. we may as well discuss it in open session. let the discussion happen. >> i tend to agree. i think that finding out from other sources that there is an effort to solicit a resignation from the director that we have not discussed, the entire

commission has not had a discussion. this is a slap in the face to the rest of the commission. i think this has been a process over the last few years of continued harrassment from the president chair, not you, commissioner mccarthy, but from the previous director. we would hope that this would stop so that we could try to bring people together and move forward. the department has gone into the black and we have initiated many of the programs that we attempted to do over the last 15 years. we are in the middle of upgrades

in our department, which we were trying to do for the last 10 years. three times, before this has gone forward and failed. we are succeeding in upgrading the computer systems, and a program that was all the time after time, and we are moving this into an administrative position. i am not clear what happened. i think that we, the commission have a right to know what happened and so does the public. >> is there any more discussion? >> it appears that some of us no more than others. regardless, we should discuss this in closed session. i make a move to convene in

closed session. >> seconded. >> a motion to go into closed session. i will do a roll call. president mccarthy? >> aye. >> mar? >> no. >> clinch? >> yes. >> lee? >> yes. mcrae? >> yes. melgar? >> no. >> the motion carries, 4-3, and we will convene at closed session at 12:14 pm.