space and also the working ferries that are helping to transport us around the bay and are here for us in times of emergency and celebration and so that is bha we stand for in san francisco, and this is a terrific place for us to celebrate, and i could not be more honored to be here with all of you, to celebrate those generations that went before us. and as mayor lee, and president chiu said so eloquently, those generations that will come after us, it is a tremendous honor, and i thank you for being here to share in that honor and please happy birthday, to all of you, and to the board of san francisco. [ applause ] thank you, monique. >> and now the moment that we have all been waiting for. the birthday cake. >> i would like the speakers to gather on the cake and lead us all to sing happy birthday to the board of san francisco.

♪ [ applause ] c transit take ston

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top here at mount davidson but the view top here at mount davidson but the view aah! i'm a lion! yes, you are. come here. let's see how this looks. hey, how's my little horse? she's a lion. yes, she is. grrr! ha ha! announcer: you don't have to be perfect to be a perfect parent. when you adopt a child from foster care, just being there makes all the difference.

>> san francisco 911 heroes ceremony and it is presented today by the san francisco department of emergency management and 911 for kids. my name is elise kim and i am with 911 public education and just so you all know, 911 is the universal emergency response number when we need help, and it is used in the u.s., canada, and kayman islands and other countries they use different numbers. but, the 911 for kids program was created in 1990 in response to the alarming number of calls that were not emergencies, and with the whole purpose of trying to reduce 911 misuse.

and we are really thrilled with the program and how we work collaboratively with public safety all over the nation and the city of san francisco is just an exemp lary program in public education. now, it is my pleasure to introduce today's master of ceremony, he is a legendary los angeles and oakland raiders wide receiver, 1987 heisman trophy winner from notredame and the national chairman for 911 welcome number 81, tim brown. [ applause ] >> thank you very much. elise. she left out number 81 in your program but number one in your heart she left that part out. so it is a pleasure to be here today. we are here to recognize two

outstanding 911 youth heroes and four incredible 911 dispatch heroes. these youngsters acted with bravely and confidence, and in an imagine crisis situation and helped to save the lives of their loved ones. our 4, 911 dispatch heroes worked behind the scenes in cooperation with law enforcement and fire and emergency medical response, the men and women who answer this call each day are the true first responders when a emergency strikes which can often make the difference between life-and-death between people in need. they are truly real heroes. please join me in welcoming the director of san francisco management lisa hofmann. [ applause ] >> thank you, tim and thank you elise and kelley from 911 for kids, every year they make this a successful ceremony in honoring children, heroes and

dispatchers who are really the people that make it happen to save other people's lives. hold on i have to find my glasses, sorry. they made the font really big, unfortunately my eyes are small. >> thank you all for joining us here today. the department of emergency management is pleased to partner with 911 for kids by honoring the youth heroes, this event marks the third year in a row to team up to present awards, we are happy to recognize in the audience, supervisor john avalos and the executive director from our department of emergency management and paul henderson from the mayor's office and thank you so much for being here today. the vips up here on the stage are going to be presenting awards to hero and honorees. as the answering point for services, the 911 center in san francisco processes 1 million 91,000 calls a year, and with the first agency in the state of california to accept our own wireless 911 calls and 12

years. 75 percent of the calls that we receive are from cell phones so it is important that you train your kids and family members to know how to dial from a cell phone and if they speak a language other than english to call for help saying what dialect they can speak, we can translate into three languages if someone that you knows or loves dials 911 and english is not their first language, give us the dialect and be able to connect them with someone that can speak their language as quickly as possible. >> it is my pleasure to present the first 911 hero. tala hall. if you come up and we have supervisor john avalos here. if you want to read this and i will play an audio clip. >> great, it is really wonderful to be invited here to honor this young person, tala

hall. and on october 25th, at 8:25 p.m., ten-year-old tala hall, called 911 requesting a medical response for her mother, who was having a severe headache, semiconscious and shallow breathing. her call for help was answered by a public safety dispatcher edgar velasco. but out the contact, he provided assistance and compassion to her and her two young siblings. he gave assurances that help was on the way and reminded her that she was doing a great job helping her mother. together, they worked to help insure a successful out come to this medical emergency. let's take a moment to listen to a brief segment of tala's 911 call. >> i would like to invite edgar to come up on stage, too. >> sorry about that. >> come on up.

>> police department. >> this the highway patrol i have a transfer, i have paula, she is ten years old and she needs an ambulance for her mom. >> apartment eight. >> sorry. >> tala? yes. >> i'm detective i am going to stay on the line with you until the ambulance gets there. >> okay, but is it okay if we go with her. >> yes, you can, absolutely, you don't have to stay home. what is the phone number that you are calling us? we are on the way and driving to you right now, don't worry. what is the problem with your mom tell me exactly what is happening. >> she as a really bad headache and she is really tired and she was fasting today. >> okay

>> she can't eat or drink anything. >> okay. >> fasting? is she still awake? [ applause ] >> so at this time we would like to invite supervisor avalos to present the certificates from his office and the board of supervisors and thank you for bringing those to tala and edgar. >> thank you i am really choked up. just thinking about the pose and the courage that tala held on that call, and just the great help she got from 911 staff. thank you so much for just being a great example for city staff, and for young people in the city. i have a certificate of honor, i want to provide to each of you, from our office and signed by the members of the board of supervisors. and i will do tala first. so, in recognition of your

quick response to your family member's need and your ability to keep calm, and to help make you a 911 hero. thank you very much for your wonderful courage. [ applause ] and for edgar in recognition of your expert assistance and compassion for those in need of help, thank you for providing calm assurances to encourage others, you are a true 911 hero. thank you. [ applause ] >> now we would like to present the 911 for heroes awards to both tala and edgar.

>> supervisor avalos thank you so much for taking the time out of your busy day to come and join us, we know that you are tied up in budget meetings, thank you very much. [ applause ] >> all right, so, ladies and gentlemen, i would like to please have you join me in welcoming kante brown and public safety dispatcher kim tuae and on behalf of the mayor's office, paul henderson,

deputy chief of staff for mayor lee presenting the awards on behalf of martha coen who is the supervisor for district ten. >> thank you guys all so much for coming out. it always makes me so happy when i see the people from the community here in the city haul sharing in this public building and it makes me proud when i look out and i hear the stories today and meet the people. i don't know if any of you guys caught it this morning, but they were talking about the hero awards today on npr. and they were talking about the achievements that are happening right here in san francisco and to be able to look out and see the faces of the people that are the heroes that work and live among us, and it really makes me proud and it really is what public service is about. and it is only exacerbated by the fact that we have city employees that have done such an outstanding job and it makes me proud and i am happy to see all of you and thank you for

being here and welcome. >> i am here and pleased to present the certificates of honor on behalf of supervisor coen who is the supervisor in district ten which is the bay view and let me tell you a little bit about what we are celebrating so on september 30th, 6:49 p.m., eleven-year-old brown called 911 and requested an ambulance for his mother who was unconscious after being hit in the head by a falling object. >> the 911 call was answered by kim tua. i said it right. and during their call, kim provided medical instruction, assistance and most importantly, comfort and reassurance to kiate, together, they worked to help insure a successful out come to the medical emergency. and so now, we are going to listen to a little clip of that incident as well so that you can hear just how things happened on that day.

>> 911. >> hello, can you... the ceiling just fell on my mom and i am really scared. >> where are you? >> what is your address? >> what happened? >> so the ceiling like the bathroom i don't know what happened, but like the ceiling collapsed on her. >> are you with your mom right now? >> yeah. >> can i talk to her, is she able to talk to you at all? >> i don't know. i am just really scared. >> okay. i need to ask you some questions, i am going to stay on the phone with you. [ applause ] >> i just want minyou

guys that kiante is 12 years old and to have the wherewithal to stay calm and to snow exactly what to do was his real smart decision to get help that really made him a hero. i mean that is such a big deal at 12 years old, i know that i was having a good day if i did not hit my, sister that day. i wanted to congratulate you in front of an audience and i have commendations that i would like to present to you first kiante and this is recognizing you as a hero for your extraordinary act of heroism on this tenth day of april, the year of 2013, and i know that you may have had to miss a little school to be here but we are excited that you are here and we welcome you as one of san francisco's heroes. thank you so much. [ applause ] >> now hold this up so people can see that picture.

there you go. >> >> started in 1990. the citizens of the marina district came to the fire department and asked for a program to survive for 3 days. there is a 70 percent chance we will have a 6.5 earthquake. 71 large fires. 40 major rescue operations. [inaudible]. rescue operations there were 34 structure fires we need 275 engines to handle this. we have 41. you will be on your own and we should be prepared. we will go over the merge training program. part of the training program