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and discover new adventures. there are amazing possibilities when you open your mind to reading. [roar] you can log onto he library of congress website and let the journey begin. >> san francisco 911 heroes ceremony and it is presented today by the san francisco

department of emergency management and 911 for kids. my name is elise kim and i am with 911 public education and just so you all know, 911 is the universal emergency response number when we need help, and it is used in the u.s., canada, and kayman islands and other countries they use different numbers. but, the 911 for kids program was created in 1990 in response to the alarming number of calls that were not emergencies, and with the whole purpose of trying to reduce 911 misuse. and we are really thrilled with the program and how we work collaboratively with public safety all over the nation and the city of san francisco is just an exemp lary program in

public education. now, it is my pleasure to introduce today's master of ceremony, he is a legendary los angeles and oakland raiders wide receiver, 1987 heisman trophy winner from notredame and the national chairman for 911 welcome number 81, tim brown. [ applause ] >> thank you very much. elise. she left out number 81 in your program but number one in your heart she left that part out. so it is a pleasure to be here today. we are here to recognize two outstanding 911 youth heroes and four incredible 911 dispatch heroes. these youngsters acted with bravely and confidence, and in an imagine crisis situation and helped to save the lives of their loved ones. our 4, 911 dispatch heroes

worked behind the scenes in cooperation with law enforcement and fire and emergency medical response, the men and women who answer this call each day are the true first responders when a emergency strikes which can often make the difference between life-and-death between people in need. they are truly real heroes. please join me in welcoming the director of san francisco management lisa hofmann. [ applause ] >> thank you, tim and thank you elise and kelley from 911 for kids, every year they make this a successful ceremony in honoring children, heroes and dispatchers who are really the people that make it happen to save other people's lives. hold on i have to find my glasses, sorry. they made the font really big, unfortunately my eyes are small. >> thank you all for joining us here today. the department of emergency management is pleased to partner with 911 for kids by

honoring the youth heroes, this event marks the third year in a row to team up to present awards, we are happy to recognize in the audience, supervisor john avalos and the executive director from our department of emergency management and paul henderson from the mayor's office and thank you so much for being here today. the vips up here on the stage are going to be presenting awards to hero and honorees. as the answering point for services, the 911 center in san francisco processes 1 million 91,000 calls a year, and with the first agency in the state of california to accept our own wireless 911 calls and have done so successfully for 12 years. 75 percent of the calls that we receive are from cell phones so it is important that you train your kids and family members to know how to dial from a cell phone and if they speak a language other than english to call for help saying what

dialect they can speak, we can translate into three languages if someone that you knows or loves dials 911 and english is not their first language, give us the dialect and be able to connect them with someone that can speak their language as quickly as possible. >> it is my pleasure to present the first 911 hero. tala hall. if you come up and we have supervisor john avalos here. if you want to read this and i will play an audio clip. >> great, it is really wonderful to be invited here to honor this young person, tala hall. and on october 25th, at 8:25 p.m., ten-year-old tala hall, called 911 requesting a medical response for her mother, who was having a