block of liberty, reserving parking on my block, with an overtime ticket, the cost of it was more than a flight to san diego, which is what i did last week. that is outrageous. if possible, i would like you to cut the time down to 6:00 p.m., see if you can give us some help on the cost of the permits and overtime parking. thank you. [tone] >> can you respond, please? >> good afternoon, mr. scherer, members of the board. this proposed extension of liberty street is part of an area in the triangle with permit

parking that was first proposed 15 years ago to deal with the effects of commuter parking, as well as consumer activities from restaurants, nightclubs in the general area. the residents themselves at that time, when they submitted a petition, they wanted to have the permit parking time is limited until 9:00 p.m.. we have several other areas where there is night activity in the same general time frame. i do agree that in this particular case, the extension is towards the fringe and the edges, so the impact of the evening activities might not be as great as you move closer toward market street and the triangle area. however, the proposal came to us through a petition that was

signed by 35 of the 60 residential units in the area, about 60% of the petition. the occupancy of the vehicle it meets guidelines. if it meets the guidelines to have this block extended for permanent parking, as i mentioned earlier, it is an area where we could relax the time to earlier, but keep in mind the two-hour limit, it is pretty much over it 7:00. we will not be coming back to enforce the two hour limit, you would have passed it. i recommend that we move forward and if you want to continue, we need to pull the rest of the residence, as they need to be made sure that they are agreeable, they signed the petition for 9:00 p.m.. >> members have questions or

comments at this point? >> in approving the consent calendar we just approved from 8:00 p.m. until 9:00 p.m., we would be making a very obvious exception in the same neighborhood. >> i just wanted to clarify one thing, i believe that i heard you say you would not come around for enforcement? >> i misspoke. you are correct. >> aye. >> thank you. >> next item? >> concluding the consent calendar, moving on to the regular calendar for the eurand

service reports. >> i would like to call corey marshall, the manager of analysis to present this item. cory? >> good afternoon, mr. marshall. >> you can start speaking. >> good afternoon, chairman. members of the board, mr. ford, my name is corey marshall of the information and financing technology division, presenting the highlights of the fourth quarter service standards and results for 2010. diving right in, we will begin with on-time performance. the increase in the third quarter is 7%, most likely attributable to the run time adjustments and headway

improvements put in during september of 2009. of the lines that were surveyed and received enhancements, 77.2% online performance, the not modified lions received just of -- lines receive adjustments. the goal was 85% on the quarter. on an annual basis, the online performance inched up words from 70.3% to 73.5%. 10 lines of achieved online -- on-time performance were achieved, one being in california, the other being in the mission ltd., the 28l and 30 to stockton being the most prominent. there were 19 lines that were 70

percent approved. >> moving on to the scheduled service delivery, that is the combination of officer and equipment availability. while performance decrease slightly in the third quarter, it did rebound in the fourth quarter in the fiscal year 2010, dropping to 96.2%. the goal is 98.5%. it is worth note that performance by division range from 90.39%, moving on to annual results. 90.6% over fiscal year 2009, the highest level that we have been able to sustain over the past few years. moving on to commissions for each 100,000 miles, as

recommended, reporting on collisions for 100,000 miles includes a systemwide rate in green. it went up towards to 100,000 miles, the goal being less than 5.90. on the year, the increase in recent quarters reflected a result of 5.72 collisions for 100,000 miles, representing 5.25% increase over the prior year. as always, we selected a few additional metrics to highlight. operator absenteeism improved in the fiscal year 2010, dropping from 13.7% to 13.2%, holding steady at 13.7%.

the goal is 10.2%. color application requests continue to recover from the challenges of fiscal year 2009, holding steady at 89% in 2010 with a goal of 90%. the efficiency with which the agency handles customer complaints continues to improve. on an annual basis, improving from 83% in 14 days to 93% in four days during 2010 -- excuse me, 14 days. enhancements are continuing and we are hoping that they will further improve performance as necessary in the coming months. that concludes my presentation and i am happy to answer any questions. >> it seems to me we had conversations before about what constitutes a collision.

is it anything that happens to a vehicle? >> everything. >> what about the ones that can be avoided? >> and the collision, no matter how minor, there was a question of avoidable and unavoidable as it related to threshold's over a certain dollar amount or things of that nature, the trend means additional information that we can tease out in terms of avoidable and unavoidable. >> most members would agree.

>> i agree with director ford, is about teasing out to go back into several years' worth of history at, i would certainly like to look at the past few quarters to see if there are any trends. >> not to create work for the sake of worked. >> we should be able to do that, the director had something to add? >> i perhaps have some context to the numbers in terms of the reporting on collisions. what you have in terms of the absolute numbers and what we are talking about, basically over three months from 2010 to 2009, an increase of 32 muni on muni

collision, when you look at the individual episodes in went from touching coaches, nothing i would say was serious but what they do is they expose a fundamental trend that is more troubling, taking statistics and you have a sense of what is going on across the system, it

is important to note the absolute number of a monthly basis, something like 7 million miles. we took seriously any incident or accident that we have over the course of discussion and the last several months is that this is a several pronged approach and from a training and safety perspective they begin to look at where they need to teach and some of the things with information we are collecting now for videos that look at the entire realm of more comprehensive programs to get these things from, from training to consistent application. >> other members?

>> looking at the numbers, i can see scheduled service hours are going up. absenteeism is down. i am triangulating that to going up just a little bit, preferable to a misrun. canion for from that that a mr. run goes down as opposed to missing one completely? >> you hit the nail on the head. >> please correct me, i am not trying to not answer your question, in terms of the late pullout, leaving the facility late, it might not necessarily

mean that the run itself starts depending on when it gets there, but i think that looking at, that is the snapshot of what it tells you about performance. in terms of absenteeism, overtime with longer term absences with people off the rolls for a while, now they are on charter terms, particularly over the last six weeks or so with changes in policy that are watched closely and established through a clear policy guidelines. in terms of this group here, we had preparation from one quarter to the next and in the middle of that there were service adjustments.

when service was reduced. as was suggested earlier, we can look at this from month to month over longer periods of timecards and be able to draw real conclusions, real meaningful conclusions that would cause us to manage the system differently. >> i think that you did that successfully. a late pullout is much better than a missed run. abandoning the run, with no vehicle, what john was trying to point out is that for scheduling purposes we could have a late pullout where the vehicle has more than enough time to get to its stock before the scheduled to make the run, but ultimately wound up with the fact that this last quarter, proportionally, was a bit of an aberration, out as we did not produce any

operators, so we had more than we would typically have for the level scheduled. we have to really close look at that order. going forward it is a bit difficult sometimes, doing that fourth quarter of 2009 and 2010. that is why you see the service level in terms of service hours delivered being much higher, because of the operators available and the things we have done in terms of vehicle maintenance. >> thank you. >> anyone else? >> two questions, again, the online numbers are down throughout, not weighted by customers. >> i think it is weighted by customer because there is more observation done on heavier lines. >> ok, so we have a process of

waiting by customers? explain that. >> based on the number of runs, if we were comparing 38 to the 26, the 38 would get much more observations because of the number of trips for runs to get to the statistically valid number for sampling that route. if you did 15% sampling on the 38, it would be much higher number of observations as opposed to the 15% of the 26. it took me a while to get comfortable with that. >> has always been the way that we did it? >> that is my understanding. and we basically do two samples to the beach each year with a fixed -- not fixed, but a formal number of observations to be to that number.

>> that makes it reserved more, but if you find an underused line not on time, but a heavily used line on time more, the percentage is still going to translate into runs on time as opposed to online performance for customers. >> exactly, is not customer performance. >> we have talked about getting customer performance, and i did not want someone to look at this and think that if they are a customer they have a 20% chance that the run will not be on time, i do not think that is right up. but i will again raise the question, is it possible to have it waited by customer? i think that would be helpful, but i would not want to create work just for the sake of work. the variability in the service

hours delivered seems to be much greater for lrv than the other modes of transportation, what is the reason? >> what page are you on? >> just look at page 2. you can see that the brown line, which is for light rail, has a greater variability. i wondered why there was more variability in the service hours for the light rail as opposed to other modes. and >> let me see this again. the short answer is that it is the current availability. further also in the transfer of

the other key variables in on- time performance, being both the availability and reliability. one of the things that you will hear later on is that some of the programs in place to provide some relief, if you will, in terms of overhauls, a key components over the last several months there have been challenges to meet in the car account. with the restoration of service through september, we agreed to schedule 114 cars. we would have liked to schedule more, but we had to balance out the competence level that we had. and the variability, if you will, there are several things

that we are doing to try to vote stabilize and increase the car account, including the things that i mentioned like overhaul and programs that also change the maintenance practice, including shift changes of various staff. the way that we organize the work, there is a new focus on making sure that the right materials and parts are available with emphasis on further analysis on particular components, seeing which ones and which systems are driving some of this period of principal reason that i would use to explain that are the fluctuations in the car account, focusing only? is that the only?

it is the same thing, to some degree, but on lrv in particular. >> earlier on i did mention the project as it related to the three components that we were focusing on papp's, representing 60% of our failures, including the connecting cables between each car in terms of communications. when will we start seeing the first of those coming back? >> the first delivery will be in september or october. in march they will start about every four months. >> we are on our way to dealing with these reliability issues, but a good deal of it is age in that quarter, as well as a maintenance effort in terms of

overtime and how we are trying to manage overtime and parts, dealing with our financial situation there was a bit of a hold in terms of over -- ordering parts and things of that nature. hopefully we are on the other side of that fence in the long term and rehabilitation projects will bear fruit in the upcoming years. >> thank you very much, mr. marshall. members of the public? >> no members of the public. wait, there he is. >> before he speaks, i would ask that any of the board members, as you go through all of these charts and statistics, any questions that you have, we can come back with more in-depth analysis. once we receive these numbers and present them to you at the end of the year, we are working on getting to the bottom of some of the trends. the positive trends and the not

so positive trends. >> it should be something like this rather than seven of the jewels. >> i agree. >> good afternoon. >> first of all, my name is rob by el cabrera. it bothers me that looking at quarterly reports without copies available for the public to look at so that we can understand what you're doing. and this is especially great tool. to make sure that all of the communities and neighborhoods had reliable service, we were changing the reported standards of service, without the document

in front of you, it is hard when someone talks about on-time performance, do you add it up? is there a running time in those lines? health and safety comes into play. there are many variables here. let me give you a history about regular hours in particular cases. a lot of times you have to wait to go around a blocked because the service is not there. the other point is talking about, policy guidelines, it is hard to capture what is being said when you have the document in front of you. i can hear about the outlines of the absenteeism, but how do we

measure that? you might know that there is a lot of discipline out there. is that what you call absenteeism? like i said at the beginning. [tone] >> the action of the board, too, the action of the board is simply to receive this. >> there are current existing time limits in the of 700 parking meters covering the spaces at 37th streets segment at various locations throughout san francisco. i will not read them all for the sake of my throat. >> we are disappointed. [laughter] >> no member of the public wishes to address you on this matter and i do not see anyone rising. >> in that case, is there a motion?

so moved. >> seconded. >> one question, are there additional parking meters? a new wave of parking meters? a mixture of technology? what we have? >> adding it is a combination of both. >> i see. >> mr. chairman, members of the board, these will be part of the new wave of parking meters of it will except credit cards as well as coins. >> all 1100? >> correct. [laughter] >> is there a second? any further discussion? those in favora? inye -- >> aye. >> #13, planning and development. >> i will call upon [unintelligible] to give you a presentation on the park project, just

informational at this time. we have been working on this project for many years and in conjunction with the mayor's office of economic workforce development, the public utilities commission, office of housing, department of environment and project sponsor on the proposed redevelopment of the partner in the southwest sector of the city, the plan is to increase and go to a higher housing density in the neighborhood to create a community that is more walkable, environmentally sustainable, and transit oriented. this project is near a major milestone, currently under environmental review analysis with a draft environmental impact report for probable certification by the planning district this fall. we are pleased to take this opportunity to provide you with an overview of the project and

we anticipate bringing it to you later this fall after the planning commission certification to adopt and authorize the mta to enter into an injured-agency cooperation agreement. gong gi is going to introduce the presentation and speakers. >> that afternoon, i would like to introduce michael york from the office of economic development to give you an overview and create points on the mural project design. finally, peter alvarez, with staff of mta on transportation elements. we will also mention the successful mellon of solar management, a project sponsor that is also here to answer questions that you have. >> speakers, mr. yi?