-- -- you'll be invited to those meetings. >> thank you. will roxanne be notified about the hearing on what we call the nanny pass or however you want to go with that? if also the r.b.a. could be notified. >> yes, we can do that work with mike salisbury and sustainable speech people to try to in some fashion mitigates the problem that we are experiencing

on 15th avenue. i understand that the intersection is particularly difficult these heavy -- vis a vis the left-hand turns and the problems are spilling into the neighborhood. the critical pathway must be addressed. how to do left-hand turns. i would hope that we can ask for a meeting with mr. salisbury and the engineering people to address this issue. left-hand turns as they become 19th avenue are done, most notably in my mind, that float. it can be accomplished. a left-hand turn from here,

wanting to go north could be accomplished with a turnaround, much like you have on stanchion when it crosses oak and del. containing the problem in the critical problem -- a critical area of gary and parker's cd drive, is much preferable to dumping it on to neighborhood streets. essentially, that is all i wanted to do. we have been involved in secretary boomer for being responsive to our sunshine request. >> thank you. >> we will refer that item. >> members will look into this issue and come back to us? >> yes. >> we would be glad to do that.

that area has all kinds of things going on. >> thank you. >> anyone else? >> mr. chairman, that is the last person who turned in a card and i do not see any other member of the public indicating that they would like to address the board. moving on to the consent calendar, there has been a request for item 10.2r regarding the residential parking permit to be severed from the agenda without receiving any other indication of any other item to be severed. >> do the members of the board have anything else that they would like to sever? is that all that you would like to speak about? is there a motion to approve the consent calendar? >> moved to approve. >> ready for discussion? >> aye. >> ok, we will take 10.2r.

>> sorry for taking up your time, missing the last meeting as i was caught in a muni meltdown, i got here kind of late. >> please state to name. >> muni meltdown. >> i was just asking you to state your name. >> oh, marvin rest. i am a retired senior. i was opposed to residential parking permit from the outset, i knew that eventually they would encroach on my neighborhood and little by local, that is what happened and now we have to proceed to the permits, which i am willing to do, but the problem i see is that the burmans are going to run until 9:00 on our block, that is really way too late. i have people coming over to eat

dinner, watch a ballgame, no one will get up to move their car at 9:00. you cannot ask 30 people to move their car because it is after 7:00, they are not going to do it. that is a problem. the other is the $90 it will cost to permit. we did not get cost-of-living increases from social security this year. the cost of living is going up and up for garbage and everything, it is a little much. i recently had a park on the 300 block of liberty, reserving parking on my block, with an overtime ticket, the cost of it was more than a flight to san diego, which is what i did last week. that is outrageous. if possible, i would like you to cut the time down to 6:00 p.m.,

see if you can give us some help on the cost of the permits and overtime parking. thank you. [tone] >> can you respond, please? >> good afternoon, mr. scherer, members of the board. this proposed extension of liberty street is part of an area in the triangle with permit parking that was first proposed 15 years ago to deal with the effects of commuter parking, as well as consumer activities from restaurants, nightclubs in the general area. the residents themselves at that time, when they submitted a

petition, they wanted to have the permit parking time is limited until 9:00 p.m.. we have several other areas where there is night activity in the same general time frame. i do agree that in this particular case, the extension is towards the fringe and the edges, so the impact of the evening activities might not be as great as you move closer toward market street and the triangle area. however, the proposal came to us through a petition that was signed by 35 of the 60 residential units in the area, about 60% of the petition. the occupancy of the vehicle it meets guidelines. if it meets the guidelines to have this block extended for permanent parking, as i mentioned earlier, it is an area

where we could relax the time to earlier, but keep in mind the two-hour limit, it is pretty much over it 7:00. we will not be coming back to enforce the two hour limit, you would have passed it. i recommend that we move forward and if you want to continue, we need to pull the rest of the residence, as they need to be made sure that they are agreeable, they signed the petition for 9:00 p.m.. >> members have questions or comments at this point? >> in approving the consent calendar we just approved from 8:00 p.m. until 9:00 p.m., we would be making a very obvious

exception in the same neighborhood. >> i just wanted to clarify one thing, i believe that i heard you say you would not come around for enforcement? >> i misspoke. you are correct. >> aye. >> thank you. >> next item? >> concluding the consent calendar, moving on to the regular calendar for the eurand service reports. >> i would like to call corey marshall, the manager of analysis to present this item. cory?

>> good afternoon, mr. marshall. >> you can start speaking. >> good afternoon, chairman. members of the board, mr. ford, my name is corey marshall of the information and financing technology division, presenting the highlights of the fourth quarter service standards and results for 2010. diving right in, we will begin with on-time performance. the increase in the third quarter is 7%, most likely attributable to the run time adjustments and headway improvements put in during september of 2009. of the lines that were surveyed and received enhancements, 77.2% online performance, the not modified lions received just of -- lines receive adjustments.

the goal was 85% on the quarter. on an annual basis, the online performance inched up words from 70.3% to 73.5%. 10 lines of achieved online -- on-time performance were achieved, one being in california, the other being in the mission ltd., the 28l and 30 to stockton being the most prominent. there were 19 lines that were 70 percent approved. >> moving on to the scheduled service delivery, that is the combination of officer and equipment availability. while performance decrease slightly in the third quarter, it did rebound in the fourth quarter in the fiscal year 2010,

dropping to 96.2%. the goal is 98.5%. it is worth note that performance by division range from 90.39%, moving on to annual results. 90.6% over fiscal year 2009, the highest level that we have been able to sustain over the past few years. moving on to commissions for each 100,000 miles, as recommended, reporting on collisions for 100,000 miles includes a systemwide rate in green. it went up towards to 100,000 miles, the goal being less than

5.90. on the year, the increase in recent quarters reflected a result of 5.72 collisions for 100,000 miles, representing 5.25% increase over the prior year. as always, we selected a few additional metrics to highlight. operator absenteeism improved in the fiscal year 2010, dropping from 13.7% to 13.2%, holding steady at 13.7%. the goal is 10.2%. color application requests continue to recover from the challenges of fiscal year 2009, holding steady at 89% in 2010 with a goal of 90%. the efficiency with which the agency handles customer

complaints continues to improve. on an annual basis, improving from 83% in 14 days to 93% in four days during 2010 -- excuse me, 14 days. enhancements are continuing and we are hoping that they will further improve performance as necessary in the coming months. that concludes my presentation and i am happy to answer any questions. >> it seems to me we had conversations before about what constitutes a collision. is it anything that happens to a vehicle? >> everything. >> what about the ones that can be avoided? >> and the collision, no matter how minor, there was a question of avoidable and unavoidable as

it related to threshold's over a certain dollar amount or things of that nature, the trend means additional information that we can tease out in terms of avoidable and unavoidable. >> most members would agree. >> i agree with director ford, is about teasing out to go back into several years' worth of history at, i would certainly like to look at the past few quarters to see if there are any trends. >> not to create work for the sake of worked.

>> we should be able to do that, the director had something to add? >> i perhaps have some context to the numbers in terms of the reporting on collisions. what you have in terms of the absolute numbers and what we are talking about, basically over three months from 2010 to 2009, an increase of 32 muni on muni collision, when you look at the individual episodes in went from

touching coaches, nothing i would say was serious but what they do is they expose a fundamental trend that is more troubling, taking statistics and you have a sense of what is going on across the system, it is important to note the absolute number of a monthly basis, something like 7 million miles. we took seriously any incident or accident that we have over

the course of discussion and the last several months is that this is a several pronged approach and from a training and safety perspective they begin to look at where they need to teach and some of the things with information we are collecting now for videos that look at the entire realm of more comprehensive programs to get these things from, from training to consistent application. >> other members? >> looking at the numbers, i can see scheduled service hours are going up. absenteeism is down. i am triangulating that to going up just a little bit, preferable

to a misrun. canion for from that that a mr. run goes down as opposed to missing one completely? >> you hit the nail on the head. >> please correct me, i am not trying to not answer your question, in terms of the late pullout, leaving the facility late, it might not necessarily mean that the run itself starts depending on when it gets there, but i think that looking at, that is the snapshot of what it tells you about performance. in terms of absenteeism,

overtime with longer term absences with people off the rolls for a while, now they are on charter terms, particularly over the last six weeks or so with changes in policy that are watched closely and established through a clear policy guidelines. in terms of this group here, we had preparation from one quarter to the next and in the middle of that there were service adjustments. when service was reduced. as was suggested earlier, we can look at this from month to month over longer periods of timecards and be able to draw real conclusions, real meaningful conclusions that would cause us to manage the

system differently. >> i think that you did that successfully. a late pullout is much better than a missed run. abandoning the run, with no vehicle, what john was trying to point out is that for scheduling purposes we could have a late pullout where the vehicle has more than enough time to get to its stock before the scheduled to make the run, but ultimately wound up with the fact that this last quarter, proportionally, was a bit of an aberration, out as we did not produce any operators, so we had more than we would typically have for the level scheduled. we have to really close look at that order. going forward it is a bit difficult sometimes, doing that fourth quarter of 2009 and 2010. that is why you see the service

level in terms of service hours delivered being much higher, because of the operators available and the things we have done in terms of vehicle maintenance. >> thank you. >> anyone else? >> two questions, again, the online numbers are down throughout, not weighted by customers. >> i think it is weighted by customer because there is more observation done on heavier lines. >> ok, so we have a process of waiting by customers? explain that. >> based on the number of runs, if we were comparing 38 to the 26, the 38 would get much more observations because of the number of trips for runs to get to the statistically valid number for sampling that route.

if you did 15% sampling on the 38, it would be much higher number of observations as opposed to the 15% of the 26. it took me a while to get comfortable with that. >> has always been the way that we did it? >> that is my understanding. and we basically do two samples to the beach each year with a fixed -- not fixed, but a formal number of observations to be to that number. >> that makes it reserved more, but if you find an underused line not on time, but a heavily used line on time more, the percentage is still going to translate into runs on time as opposed to online performance for customers. >> exactly, is not customer

performance. >> we have talked about getting customer performance, and i did not want someone to look at this and think that if they are a customer they have a 20% chance that the run will not be on time, i do not think that is right up. but i will again raise the question, is it possible to have it waited by customer? i think that would be helpful, but i would not want to create work just for the sake of work. the variability in the service hours delivered seems to be much greater for lrv than the other modes of transportation, what is the reason? >> what page are you on? >> just look at page 2. you can see that the brown line, which is for light rail, has a greater variability.

i wondered why there was more variability in the service hours for the light rail as opposed to other modes. and >> let me see this again. the short answer is that it is the current availability. further also in the transfer of the other key variables in on- time performance, being both the availability and reliability. one of the things that you will hear later on is that some of the programs in place to provide some relief, if you will, in terms of overhauls, a key

components over the last several months there have been challenges to meet in the car account. with the restoration of service through september, we agreed to schedule 114 cars. we would have liked to schedule more, but we had to balance out the competence level that we had. and the variability, if you will, there are several things that we are doing to try to vote stabilize and increase the car account, including the things that i mentioned like overhaul and programs that also change the maintenance practice, including shift changes of various staff.

the way that we organize the work, there is a new focus on making sure that the right materials and parts are available with emphasis on further analysis on particular components, seeing which ones and which systems are driving some of this period of principal reason that i would use to explain that are the fluctuations in the car account, focusing only? is that the only? it is the same thing, to some degree, but on lrv in particular. >> earlier on i did mention the project as it related to the three components that we were focusing on papp's, representing

60% of our failures, including the connecting cables between each car in terms of communications. when will we start seeing the first of those coming back? >> the first delivery will be in september or october. in march they will start about every four months. >> we are on our way to dealing with these reliability issues, but a good deal of it is age in that quarter, as well as a maintenance effort in terms of overtime and how we are trying to manage overtime and parts, dealing with our financial situation there was a bit of a hold in terms of over -- ordering parts and things of that nature. hopefully we are on the other side of that fence in the long term and rehabilitation projects will bear fruit in the upcoming years.

>> thank you very much, mr. marshall. members of the public? >> no members of the public. wait, there he is. >> before he speaks, i would ask that any of the board members, as you go through all of these charts and statistics, any questions that you have, we can come back with more in-depth analysis. once we receive these numbers and present them to you at the end of the year, we are working on getting to the bottom of some of the trends. the positive trends and the not so positive trends. >> it should be something like this rather than seven of the jewels. >> i agree. >> good afternoon. >> first of all, my name is rob by el cabrera. it bothers me that