emergency response aircraft. there was no impact on airport operation. the airport continues to work with san mateo county in providing any support we can. we continue to have one staff person assigned to the san mateo county eoc to provide that support. >> you actually had fewer 911 calls than one might imagine last night. perhaps you can give a brief update about dm's role in response. >> we did not get a direct call about this for a while, though we did work with different agencies in calling about, the fire department and others, but as you know, we have a fire presence, so they were ready and willing to go. i am going to ask that rob talked about our overall response last night and the situation reports we issued. >> thank you. just a quick reminder, what the

department actually does is coordinate resources and help coordinate the response across multiple departments, and share information and act as a liaison to federal and state partners. we are responsible for the medical aid side of things, so we were doing a little bit of all of that last night. first and foremost, we notified to check and make sure that our city assets were in good shape, which is to make sure that the airport was fine. there was not really a plane. and also to check on the san bruno jail, which everything turned out to be fine there. at that point, really started to look at how the city could help and start to play that liaison role. gather the data, try to get a situation report out. situation reports are definitely slowing things, and if you look at them, you will see where they change over time. there will be a couple more coming out of this incident before we close it out. as i say, numbers are fluid. as we get information from the

state, which tried to get what the state is using for the state because in the media, things tend to change even faster. we try to turn those reports out on a fairly regular basis. we offered assistance to ems. we offered assistance to the medical mutual aid coordinator. those offers are still out there. we have renewed them, and as this event draws on, we even offered to provide staff some relief for theirs. staffing an eoc for an extended time gets to be a challenge for any jurisdiction. with that, we will continue to monitor this and participate with state conference calls, and if anything arises, we stand ready to act. mayor newsom: now back to the fundamental question. we want to start with that, and i will give pg&e an opportunity to update us in a moment, but the human element should not be lost. god forbid, grace of god go any of us to lose a loved one, to

wake up and to learn of someone you care about deeply or know they have lost their life so immediately, so acutely, and so unacceptably. it is devastating, and there are people that survived in addition to those that have passed away, that survive because of a heroic work, because of extraordinary work at sanford says the general hospital, st. francis, and there burn unit, which is as good as it gets to good asucsf and kaiser -- which is as good as it gets, to folks at ucsf. several people were transported in. three were released, and we hope we will have news soon of other people getting released, but i thought i would ask dr. katz to put a face on that and highlight the great work done by you and your team. >> keeping mutual aid in county is helping one another, but --

because any county will be overwhelmed in a multiple casualty incident, especially multiple care beds that can be relatively quickly stepped up, is always going to be small in any particular county. in particular, san mateo county has no from a hospital. our longstanding agreement, general hospital is the hospital to the north, stanford to the south, so we have a particularly important role. we took five patients last night, four of whom are critical. as you referred, we are lucky that san francisco has said frances, which has a world-class burn unit. they took another four. three went to uc with more minor injuries. one to kaiser. we have told them we are prepared to take additional patients if their resources being used to the south of them become overburdened. we have also offered mental health services, since this is, as you say.8' b

besides the physical devastation, it can be emotionally devastating. we have offered to provide additional mental-health services and translation services, so i think the mutual aid went well last night. mayor newsom: we had a number of representatives from pg&e. i will get to you in a minute because i want to talk -- bring things closer to home in the end, but mark johnson is here. i appreciate you taking the time to get out here. perhaps you can give us an update an overview, and to the extent that i understand we all understand this investigation, what you know and what you can share. >> [inaudible] i want to extend my condolences

and my sympathy to all of those families that were impacted. [inaudible] basically, what we know at this point, and i think many of you have heard from various media, that there was a rush of 830- inch steel gas main transmission line that appears to be the cause of the incident. we are in the process of trying to report service both from electric as well as gas as safely and as quickly as possibly -- as we possibly can. last night we interrupted service here from a safety standpoint, working very closely in conjunction with various fire

officials at the site last night. behind we have people who work through the night last night, and they are continuing to work today. they are performing the survey on both the transition system as well as the distribution system to insure that we can safely restore service to those who have been impacted. we have also been working very closely with red cross with outrage for those families who were impacted by the devastating tragedy that occurred. we're working closely and in conjunction with a red cross to provide assistance. as the mayor has indicated, the ntsb, the national transportation safety board, i believe that approximately 1:00 today, a team of aid arrived in

san francisco. they will have lead responsibility for the investigation and cause analysis of the event. at this point in time, although there has been a lot of speculation about different things that may have precipitated to cause this event, i would caution everyone that it is really premature at this point, and that there will be a thorough investigation. pg&e plans to and will fully cooperate with the ntsb in the investigation process providing all records as well as making available any resources individuals to be interviewed, etc., so we can determine the cause of this particular incident. mayor newsom: again, it is premature to perhaps discuss a response to the question, but

what is your assessment in terms of the investigation? it is really difficult to say. i would expect that this is a process that will probably take several months before it is probably finally concluded, and before we have a real sense of what perhaps the actual route cause was to this particular event. i recognize there is a sense of urgency to try to better understand what caused this event, but again, we are going to work through the process with the ntsb. we are going to fully cooperate with them, and as our president of the utility indicated in some of the interviews that were conducted earlier today, to the extent that it is determined that we have liability or responsibility here, we plan to be accountable for that if in

fact that is what the investigation reveals. >> montgomery street. is that for you? >> yes, this morning, we had a secondary cable failure that impacted a single customer. our secondary cable, and i use that term, operates at 120 volts or 280 votes, depending on what the customer needs. it is kind of like a wall outlet in the building itself. our crews are out there right now. we are pulling the cable to determine what the root cause was and why the secondary cable did in fact failed. we plan to replace all the cabling in the mall as well, and right now, the root cause of that investigation is taking place as the speaker -- we plan to replace all the cabling in that box as well. mayor newsom: nonetheless, yet again, because we have been through this with you guys -- up

the block, downtown, mission street, and lead --ed lee led a task force. important to note, i know you lead that effort in our utility side of this after the last incident on pull --polk street. >> that is correct. i know on the electrical side, we have been working for the last two years since these incidents occurred and caused a number of changes to be made that the genie was cooperative in doing, the latest of which was to take out all the dc lines that were causing the elevator stoppages occur -- a number of changes to be made that pg&e was cooperative in doing. we worked with them to review protocol on how they inspect transformer boxes that are in the vaults, so that when the oil is compromising those balls that would cause an arc in a logical

line -- when the oil is compromising those vaultts. we're able to change the structure and also the way they are inspected, so we have not had a similar incident since that time. gas lines are very different, and we are cognizant of the initial report that we did have a large transition gas line, which we are now in collaboration with the fire department and recommend to you, mayor, that we look at this from a different task force viewpoint. mayor newsom: we will get to that in a second. you are up to clarify that there is no link between what occurred in san bruno and what occurred in san francisco. and that is absolute? >> that is absolute, yes. completely separate. mayor newsom: these 30-inch lines exist not just in san bruno. they exist in cities like san francisco. correct?

>> i'm not familiar where exactly the gas line is, but there are basically three large transmission lines that serve sort of the greater bay area. mayor newsom: and one of those mainlines presumably comes through the city and county of san francisco? >> i believe that is correct. mayor newsom: is there any prospect -- a simple question a lot of folks have asked me -- what happened down there -- could it happen here? is there a cause and effect, anything the connects the systems in a way that creates more vulnerability to other systems in and around the region because of what may or may not have occurred specifically in san bruno? >> on the surface, i would state that i do not believe that will be the case, but obviously, until we have a better understanding of what the root cause was to the san bruno incident, it is really very difficult to completely rule that out.

i would be disingenuous if i said that there was no possibility, not knowing what the actual route cause of the san bruno incident was. mayor newsom: i imagine concurrently, you guys are assessing that as you investigate the root causes in san bruno, you are immediately address unmet concern in other jurisdictions here in san francisco as well. >> that is correct. we are actually looking at all three transmission lines. mayor newsom: ok, and oked -- and what ed lee was alluding to is something that has been formalized, and we are making public -- he has done a very good job, and i appreciate your cooperation in the work he did after that third incident related to the utility side and electrical side. we believe that was an effective process. we believe that process should

be replicated for the gas transmission and distribution, and ed will support chief hayes- white in that effort, who will lead that workgroups to identify those vulnerabilities and collaborate with you. we cannot with respect weight -- i cannot wait. we may have residents that work for the city. we do not know if we lost lives of some of our city employees. i cannot accept a utility failure the same morning. that is a pattern we tried to interrupt a couple of years ago, so we are going to -- i'm not here to publicly flagged u. i have other opportunities to do the, and i know you are here in good will, and i know you're here to help, but i do want to

make the point that we make the point to leverage for work to help us determine so that we can communicate with the public, and we're getting the onslaught of questions ebit. people now concern of what to do if they smelled gas. call 911? call the police department? call the neighborhood knows how to turn the gas off? that is a protocol that has been underscored in some of the early assertions that have come out. we are of the opinion that if you smell gas, you should call line 11 and let us have that anchor information, and we will direct appropriately.

anyone to eliminate further on that? >> just with regards to our analysis, we have always had it been productive working relationship with pg&e, and we hope to continue that. it is only a brief in light of the circumstances and events of last night, that we did look at the city's infrastructure as it is related to utilities, the age of the system, the location of the system, and any liabilities they might be, and also, an appropriate time to review protocols related to gas leaks, how repairs are done, and redoubling our efforts are working as a team when we get on scene, and there's a report of gas. but certainly, we look forward to working with you, but we are also very interested in this route cause analysis you are referring to an offer any resources that we may have to assist you in the investigation

as well as to the federal agencies. did you want to speak about the gas at all? >> this is helpful. >> deputy chief operations for the fire department. one of the things that the mayor was talking about is you should call 911 any time you smell gas in your building. we have four and two engine companies in san francisco and 18 truck companies that are ready to respond to that quickly to mitigate the problem. a lot of times, the smell of gas sometimes does not turn out to be gas, but the connection on the so, the pilot light out, something minor or dreier that needs to be disconnected that we can do immediately to remedy more gas going out into your building. pg&e always response to that, and we have a good relationship with our emergency units in the field. our units will stay on the scene to make sure we ventilate the area evacuated as needed. the genie comes out and shut down the main will be needed to

the building once we know that gas has been shot off, and we will let people back in from there. if you smell gas, you should call 911. >> appreciate that. just want to underscore that the point person for the investigations and collaboration's of cpc's involved, pg&e's involved, and obviously, the ntsb is chief hayes-wide, so i want everyone to know that she has been tasked in that role with again the support of the city administration office because of the framework established on the utility side -- chief hayes- white. let that be known more publicly. ed, you as well, and then we will get into a broader discussion. you have been doing some really good work, and we have been very involved in new orleans. we have been very involved in

post disaster recovery, and we have offered our resources and ourselves to the mayor of san bruno and to city leaders there as well as residents. you have specific protocols that we have long established in terms of being able to support residents in times of need, a regional framework for that as well as 14 city employees that want to contribute any charitable contributions for those that may have lost their homes or lost loved ones. >> thank you. the very first thing we did today was we call the city manager of san bruno and offered our direct assistance, so they have our number, and whenever they need we could probably deliver faster, so we made that offer and are on record supporting what they need, along with any of the other departments here. i want to thank the of the departments who are also offering their assistance as

well, and there are many. in addition to that, the assistance and recovery part -- we have learned through our own experience and certainly through new orleans and then haiti and then chile that san francisco is looked upon as a very generous city. we are and must be and always will be because are expected disaster we are preparing for, but in the practice, we are also offering our highest corporation -- cooperation, so again, we are called upon, and appropriately, we have created our own san francisco gives back the we have launched, and that we will continue to utilize for the cooperation of groups here today, card being the community press agency

responding to disaster, so it is an umbrella group, and i know lisa was here today, and can report specifically on the things that have been done thus far. >> community agencies responding to disasters -- our day-to-day mission is to prepare nonprofits and faith based organizations for disasters. of course, we all worry about the disaster that the san andreas fault with participate -- precipitate, which would devastate regionally. we also in that same vein prepare for more confined emergencies, such as what happened last night in san bruno. sf card, just like any other

agency, whether public sector or non-profit or face based organization, is acting in a capacity as a support organization. we have our sister agency alliance of nonprofits in san mateo county, who reported to be san bruno emergency operations center, and is doing its liaison job for the nonprofits and fate based organizations there. in my capacity as a responder, since we do have this tragic event in san bruno, i responded under the auspices of our very close partners, the american red cross-bay area -- as a disaster service worker, and responded to the disaster operations center -- emergency operations center. with the leadership there, we

toured the incident command post throughout the evening. the evacuation center, and i do want to state in times like these how very gratifying it is that the general population really comes out and response as well. not only faith-based organizations -- we have had superb support from local churches of all faiths and congregations, but individuals were coming to all the sides, the shelter sites, the evacuation center, with cases of water or blankets, foodstuffs. the outpouring was tremendous. there is a huge concern in the community. we have people that literally drove up from the l.a. area because they could not contact their relatives who were living in that area, so there is a

major concern from the individuals. we are always preparing for our most volatile populations. that is our job in cooperation with many of the public sector and non-profit sector partners, but last night, there was a huge mobilization. we are continually acting as liaison to support our partners. as it was mentioned, as the eoc continues to have to be staffed, we are offering our services to our partner to make sure that that liaison position between the faith does based organization and nonprofits are staff. mayor newsom: did you want add anything with red cross? >> thank you. san bruno is part of the bay area red cross, and, of course, the bay area red cross is housed

here in san francisco. we had a pretty significant mutual aid response to our neighboring county. we had, specifically from san francisco, over 15 volunteers respond last night. we had over 125 volunteers either on site or in rows -- en route. we are staffing personnel at the various eoc's. we have said seven or eight of our emergency response vehicles to the area, and will begin damage assessment of each individual home to assess the needs of the victims of the fire. we have caseworkers who will start those interviews beginning today, and we are also sending from the six counties our disaster mental health service specialist to help out in that area. it people are concerned about the well-being of their family or friends, they can register themselves at our safe and well

website, or they can call 1-800- red-cross and file their information about their concerned parties there. mayor newsom: appreciate that. you have another site that was set up for city employees. >> yes, so for san francisco employees as well as residents, it is called sf gives back, and that can be found at our city's official website. recovery is the long, hard road. people have lost their homes and probably all their possessions, so this is a long-term effort, never short term. that is why we set up with the mayor's encouragement something that will be ongoing, that can deal with disasters like this, so we encourage people to use that. clearly, that is an option along

with the red cross and the other very well known traditional avenues. sf gives back is set up on our city's official website. mayor newsom: there are a number of calls -- puc has received some calls. david has received a number of calls. anything you want to add? you have a couple of centers that were access for emergency response. i know there have been some environmental questions. >> we have a really great public utilities commission. in addition to the san francisco jail and airport, we have hundreds of employees in the immediate vicinity because we operate the regional water system, so in that capacity, they were able to immediately respond. in the first hours, that was all in mutual aid since for fire support. our first concern was making sure san bruno have water. they are our wholesale water

customer, and there were some problems because one of the water mains was damaged. second, we did bring water trucks into the area to thecal fire. third, all those helicopters making those drops were pouring the water out of san andreas reservoir. that was happening most of the evening and into the wee hours of the warning. today, our efforts are focused on repair and recovery, and we are waiting for more call for that aid from san bruno, but we are an excellent resource for pipeline repair, and we expect to help them out significantly. when they do it to the face of actually starting to repair their infrastructure. thank you. >> it was noted there were no issues down at the jail. employees down there -- how is everyone doing? >> we had a couple of concerns. we were concerned about possible smoke coming to the intake system, and we got an engineer out there to fit