initiative that works on community benefits. and they can set the standards and benchmarks for community participation. the recommendation is the puc adopt the policy statement and agency wide program that is integrated with the core mission. there are methodologies to determine whether adequate resources have been allocated to the program. it is not an afterthought, what you're doing for the community. but the concerns about community involvement and community ideas -- the policy will be brought in the sense that it will not be prescriptive as opposed to giving policy guidance to

integrate community benefits from the puc. the third initial recommendation is to develop long-term plans to sustain and fund public involvement beyond completion of these capital programs, the water system improvement program and the sewer system improvement program. projects are about to be embarked upon. it is important that that involvement is sustained over the life of the program. supervisor maxwell: it also could be a policy for the city as well, it could do something that all the departments -- it could be something that all the departments looked at going forward. >> if the best practices are

looked at and inc. early on -- for instance, all the parties need to know the community involvement is going to be critical for the development of the project. but not a puc it's the a -- it not only sets the puc apart, but it sets the city apart. it needs to be sustainable across all enterprises, outcomes will be measurable. that these metrics and these outcomes will be regularly evaluated and reported to the commission and to the stakeholders. it is not a secret what is happening, there are no questions, we think it is important to have this framework. even if we are not accomplishing -- indulge me as i

say "we." we understand that this is the benchmark, this is what will be used. it is clear what is going to be expected. it should not be viewed as a failure. unless we don't learn from the mistakes and the failings. an ongoing process that allows reporting and on-time information so that people can get involved as the projects are unfolding is critical. the last initial recommendation is something that the puc has taken steps to address. because community benefits is still important, the puc should provide coordination and

management at a senior level. resources and authority to properly manage the complexities and challenges of community benefits. and how we identify those resources, it might not be a percentage or a dollar amount, but it should be clear at the beginning of work, what is expected. and what is going to be provided for community benefits so that it can be tracked and monitored over time. it is also important for someone with experience, because she understands how to leverage the work that is being done with other agencies and other entities throughout the city and throughout the region. we thank -- we have probably

added a few since we -- those are the ones that we thought were key. our complete -- we will complete our stakeholder interviews. we will finalize the list of community benefits, that will be the inventory that you are looking at. we will finalize the definition of community benefits. we will produce a final, written report with community benefits programs by december 1. we will be moving that up for a lot of reasons. we want to make sure that we provide some broad policy considerations, and guidance, and directions. it will be considered at the outset of any initiative that is

undertaken. let's say something undertaken in yosemite will look different from the southeast. supervisor maxwell: is there an attempt to do an evaluation from the community's perspective? which ones are the best ones? there are a number of questions i have, some of the community benefits that have come. is there any attempt to do that? >> we think it is important to include that when we come up with a finalized inventory to talk with folks. that would be something that would be coordinated. it would be a high level of understanding that could take that and put and incorporate it into the shaping of the project, but it might not happen before december 1. that is one of the reasons why

we develop to the on-line survey, we included the inventory online. we wanted to get community feedback to make sure which one of these were important. supervisor mar: thank you so much, and i just aon theline survey. -- i just took the online survey. i did have a couple of points. i think it will shake up the comfort level with in the -- within the puc, if we are r talking aboutace -- if we're talking about race, classes, and in equities. and your efforts to try to create social responsibility

there over the years, also working in richmond, california. questions about language capacity within institutions and organizations, i don't see chevron engaged with regard to low-income african-americans and latinos. it is a key part of why we have a better awareness of social justice. my hope is that when you look at the community-based grass- roots group, they are very important. the local ones are rarely included. -- reaelly -- really included. the more that we break open the discussion, the better our institutions and government will be. thank you for the great work. supervisor maxwell: -- >> i just

wanted to remind you of something we had not necessarily thought that deeply about, several people raising the issue about physical and mental disability. and how you include in your diversity and your accommodation that some people might have additional challenges. the language issue as well as physical ability. and just really meaningful ways i appreciate. supervisor maxwell: is that the end of your presentation? i have a couple of questions, but i think it is great that while puc is on the cutting edge, it is because they listen.

the citizens have really led the charge. i am uncomfortable with the public participation being a community benefit. it should be a community necessity. even if it is something -- it should not be there to me. that has to be there -- to happen. the community said, you have to give something back. we have some real problems with it, it was good initially. your recommendation to have somebody look at what is going on, i would like to know how much money does the puc spend on community benefits? i think that if we look at the

dollar amount, we will need somebody to coordinate back. -- that. how big is the puc? i see it as really a -- it's not a non-profit. it's a for-profit -- profit. what do we make? so how does that relate to the community benefits and all of that? i mentioned that earlier. maybe you have that? >> we have not measured it as part of our assessment, but we have taken into account going forward. there are dollar values on some initiatives, not on others. it is critical -- supervisor maxwell: everything

should be evaluated for a dollar amount. i need to know what they are going to do about it. >> and the incoming general assistant manager. one of the questions you had was timelines in regard to next steps. it will go back to the public utilities commission be forced to november 1. the concrete -- as well as a policy statement and a definition of community benefits. we are hoping to bring it back to this community by december 1. the second step that we had thought about, to work with the

board of supervisors in regard to developing and adopting a resolution in support of the community, it speaks to your comment that this could actually be a model for other agencies. the third thing that we talked about quite a bit with regards to organizational culture, while there has been a lot of activity happening, it is going to be a different kind of approach that will be more intentional, and the different options that will be laid out. we will work closely with the general manager and the assistant general manager. we will really think about and to begin implementation quickly with regard to how to get the community benefits program up to scale and in forcing in, monitoring what is inappropriate dollar e --nforcin -- enforcing it, monitoring

what is inappropriate dollar amount. and in regard to how to we internalize -- do we internalize this approach? supervisor supervisor maxwell: just the fact that you mentioned arts and culture. we are surrounded by water on three sides. some of our art should mention that. it should be above ground, and it should also be educational. it is nice that it is around the city, but i think there should be a little bit more of a program approach to the arts and culture, as it has to do with the puc and water and educating people on what we do and how we do it because it is so important. i hope you were going to have that discussion. if we do it quick, i can help you, and if not, my colleagues

here will probably be more than willing to get involved in that art and culture as it relates to the puc and water. supervisor mar: can i just add to commissioner ellis, i just really appreciate your activism and advocacy. it will be so great to really change the culture and really help transform the organization, but i think it is good that the report acknowledges all the things that have happened. i would not know hardly anything about the sewer system unless tommy walked me through with tyrone and others in the west side plan, but i know that it is inevitable complete judy east side plant, so that is why the ssip and others are in improving social equity and justice around the country. besides the art and culture, which i think people need to be more aware of the resources

that continue to vivifying and making things more livable, i think that the education that the pc uses right now should be more widely available. i have the map of the sewer system available in my office, and it helps me educate my kid as one person, but the school system needs to be tied in, so i'm glad that is a good part of the outcomes, in the work force development, also on the west side, to have access to mean jobs that are living wage jobs with great benefits, so it all ties in nicely together with outcomes. the hard part is implementation. that is why i look forward to the planning process. thank you for the great work. >> i also think that education should be number one. we have educated populace of the city so we can continue with these programs and continue passing the bond. my enthusiasm is because we have

seen the story. i know you can watch on television sometimes if it is late night, but just that map of our watershed -- it is amazing, and it should be out, and that could be some of the chart you do. that could be one of the things we think about the way people have contributed the history of it, but i think education is extremely important. i also again before we leave today for somebody has some figures. when we look at our bond, $4 billion here and $6 billion there, that is a lot of money. i think a percentage of that should come back to the community. everybody in the community should feel all that money they have spent that they are being paid for. there should be a bigger opportunity for education.

i know you all had a program where you would go at one school in my district where people came, and people had to guess what they did. police came, and they talked about what you need to do to be a police officer, but the puc headed that program. it was really remarkable. more of that should be done in all of our schools. but you all really did it, and i do not know what you are continuing to do it, but that is something that should be -- you are, tommy? good. that is something that should really be going on. juliet, again, smart move on ed's part. juliet is brilliant with the community and people in mind. so i think what we are going to see is a new dawning for the puc.

they have already been there, but this is just going to take them over the home. welcome to san francisco. welcome to e p u c, and i know you are going to do well on a new work -- welcome to the puc, and i know you are going to do well on your work. >> we do not have an exact number for you today. part of it is the definition for community benefits. we have to refine the definition, and we can refine what we are spending on it. we know the budget for the puc is roughly $700 million a year. the sewer system improvement program is going to be $4 billion to $6 billion. those are the bonds. those are eight to 10-year numbers in both cases. we know that there are specific programs we do -- the garden project, will spend $1.5 billion

every year. a lot of that stuff is very separate and very easy to track. there are other cases where should we build the recycling plant, we are building the community to be part of that. supervisor maxwell: you said if? >> we would have to go through the process before i can make any kind of assurances here in our plan would deal with the education process of what goes on in the building. how you use water, how you recycle water. we are building the educational things into our projects as we build them, so that are not separate or discreet. supervisor mar: i was talking with suzanne about the public engagement process around the golden gate park issue. i just think that hearings are important, but also really getting into even schools as supervisor maxwell was saying or meeting one on one with community-based groups that

have a state or interest-of -- a stake or interest. >> we have a lot of discussions. we have been doing the official out reach that you have to do, but we have been having a lot of other discussions with folks. we will continue working through the environmental review process to make sure that people are aware of what we are doing and aware of all the aspects of what we are doing, but it is an example of a number of cases. we will be rebuilding our yard in sunol and as part of that, we will be rebuilding the community gardens out there. as part of that, talk about where the water comes from, how it all works, how that happens, so we are building the education. tomorrow, we are doing a press conference at the school because today, we announced $100,000 in

grants to six schools, pretty much focused on storm water kinds of issues, so we really are getting -- tommy's goal, i think, is to buy a school bus because we have so many tourists at this point that one of the problems is getting the kids out to our facility. supervisor maxwell: i would like tommy to come up, but not until you finish. i think that is an extremely important idea because not only are we doing it with the kids, but they will be the rate payers in the future. we're looking at the next hundred years. what does that vision looks like? we need to get them on and on with it, so i think it is a good idea, not only for san francisco kids, but all of our rate payers. who are our rate payers? what does that mean? >> the water department serves 2.5 million people.

800,000 are direct retail customers in san francisco. we sell water wholesaled to 26 agencies that in turn sell to their customers. it starts over in hayward in the east bay coming down through southern alameda in the santa clara county portions. pretty much the entire san mateo county group of cities are all customers of the puc. that is for water. with water is very much only in san francisco, and power is focused only on municipal customers for now -- wastewater is very much only in san francisco. >> -- supervisor maxwell: you mentioned that you sell water to agencies. are all of these agencies municipal agencies? >> there is one company that provides water to several communities on the peninsula, and we sell water to them. no hetch hetchy water is allowed

to be provided to a for-profit. about 15% of our water is locally generated in local watersheds, so that is the limit of what we can sell. 85% must go to a governmental non-profit. that is our limit. supervisor maxwell: i see here you mentioned san mateo county. is that the -- silver springs, is that where -- >> crystal springs reservoir. pretty much everyone in san mateo county uses hetch hetchy water. some cities have some wells, so they have some additional ground water. when you get down toward santa clara, they have other additional sources, so we provide about 9 million gallons a day. they get delta water. they get local water down there. hayward and some of the other places in east bay also get water from other agencies, but

we are the primary provider for most of our faults. supervisor maxwell: do we have any community benefits programs? >> we are working with the bay area water supply and conservation agency on a number of things. they have their own water supply program that will give you rebates for toilets for washing machines, those kinds of things. we tend to do that in san francisco, and they tend to do that for their agencies. the community of sunol is a retail customer of ours. that is where we have gardens, and that is where we are doing a variety of things. we own roughly 60 square miles of land in the area, so we have a lot of impacts in that community, and we will have major impact in the next few years for construction on our game, on our water treatment facility over there, a lot of hype line. there is a lot of our trucks

going through. we happen to own the parking lot for a certain period we are really involved -- we happen to own the parking lot for a school. we are really involved. we are planning on a community center of in another that will allow us to educate people coming into the head key watershed on what it is we do but also allow for other benefits to have a place where people do those things. >> also, a little bit about what is going on with our programs at the southeast center. i know people are concerned about some of the people who are there. they have some issues on the

9910 program, which was a really great program and something we need to do a better job of because a lot our kids could maybe go into that program. also a little bit about waste water -- there is only a small portion, i think 6% of our country uses waste water the way we do, and i believe there are four states -- california, florida, and two others i do not know about, but with water is certainly something that we are ahead of the curve on, but we need to impregnate everyone else with that idea. >> good afternoon. thank you for having us here today. we are honored to be here. first of all, let me just say

there is no new water. the water you were drinking today is the same water that our forefathers used. let's just start there. i want to talk briefly about our educational program. we have had several meetings with the school district of san francisco to foot a curriculum together for k-3 and 6-6. these are the future ratepayers. 80% of people in san francisco, if you ask them where their waste water goes, they have no idea. part of our educational process was to take the supervises out there. what you find is in san francisco, they are a lot more aware. they are environmentally conscious. we ask for voluntary cutbacks on water, but they cut some

outrageous amount that lowers our revenues. to keep grease out of the traps any fights, that helps us. that prevents all the stuff from coming to the treatment plants. and he turned it into by a diesel. these new program, i think, is where we should start. i think we need to do that early. when i realized how important, how powerful kids are in educating their parents -- 15 years ago, very few people were seat belts. my child, her first day in kindergarten, wanted me to put on the seat belt because the teacher told her that if your daddy does not wear a seat belt on the way home, you get into an accident, he could get seriously hurt for be gone, so i started wearing seat belts. i believe that ifo