my report. i'm glad to answer any questions. that concludes my report. commissioner mirkarimi: any comments or questions? any public comment on items three or item four? public comment is closed. >> we could go back to item one. i know that commissioner avalos is not here today. he has a sick child. he asked that he be excused for this meeting. commissioner mirkarimi: let me just finish on this item, but absolutely. item three and four is closed. we will continue these items at the call of the chair. so moved. returning back, i'm hearing a motion to excuse commissioner of avalos. commissioner mirkarimi: very good. so moved. please read and item five.

>> progress report on limited scope performance audit. commissioner mirkarimi: it was earlier this year, colleagues, that we recommended and then we pursued an audit of the municipal transportation authority. with the guidance of commissioner campos, we initiated a two phase process of the mta transportatiotransporta. the first was by our own budget analyst and focused on compliance with state and federal regulation in identifying areas where there could be potential savings to the operating budget. that effort did identify some

welcome opportunities, i think it would be fair to characterize those as marginal in terms of how much they could help with the structural deficit in our long-term concerns. when the phase was completed, we discussed the next steps. i proposed to move with a second phase, funded with proposition k dollars. there are opportunities to ensure through the capital program that the mta investment projects that result in better service for the people who take transit -- so we procured a second audit process with a firm, cgr. the auditors are here today. it's still very early in the process. we are not expecting findings. a number of board members, commissioners, have been

interviewed. this is an opportunity to further understand the scope of the audit and how it is proceeding and relevant to our ongoing concerns about budget matters and efficiency matters regarding the mta. commissioner campos and the staff have been working with cgr, as has my office. i want to ask commissioner campos if he has any comments before the presentation. commissioner campos: thank you very much, mr. chairman. i think you have essentially summarize how we got here and where the work is. i just look forward to hearing from cgr in terms of the status and in terms of the process. i think it is good for the rest of the transportation authority to hear that. i do not have anything to add at this point. commissioner mirkarimi: thank you. cgr, will you please join us?

>> mr. chairman, commissioners, my name is jim ayers. in a principal with cgr management consultants. my team members here are jim kennedy and keith kennedy. commissioner mirkarimi: i'm going to ask you to speak directly into the microphone. thank you. >> sorry. just to refresh your memory is about the three functional areas that you chartered in the audit, these are the three. they are important for a couple of reasons. one, we want to focus very much on the questions and issues that you presented to us.

we have also had some differences with mta in terms of setting up meetings and perhaps trying to limit the scope of the meetings and the coverage we can do with any individual to a preselected items on this list. we do not consider these three areas -- they are interlinked. they're not stand alone. that is an artificial kind of separation. one of the first tasks that we had was to focus the audit on particular areas of interest. that cost us to make these items

in scope. when we had our entrancts conference, we wanted to make sure we had but central subway project included. one of the other themes that we heard in the meeting is getting value for money. finding other ways to be more efficient, other than cutting budget costs. here is our task structure. we've provided our first deliverable, which i believe came to you electronically. it was an initial assessment. that was deliverable on october

29. we are probably going to be late because of noise we had including access to mta staff. commissioner mirkarimi: what was the reason? >> because of problems in getting access to the staffs at mta. we had a window of interviews. and the reason has to do with conditions that i mentioned before about which topics we would be limited to, and also to have questions in advance that we would be asking during

those interviews. we escalated this issue to supervisor campos' office and we are in the process of getting resolution. anyway, we think this will probably have an impact on our schedule of up to four weeks. we will try to keep the process moving as quickly as we can, of course, but we have lots of time. moving on into some of the components of the audit, one key feature is what we call referenced projects. a reference project is a way to go back and look at specific projects, how they were initiated, and what the budget

was at the point, and what happened during the execution of the process. it is like an auditor might sample accounts. one of the three criteria here -- only one of the criteria has to be met. our analysis and documentation has three fundamental components. the first component is how mta defines a process now. that is something that can be gleaned from written procedures. in the absence of a written

procedure, there may be a presentation, so how they say they do it. the second component is best practice. best practice is our opinion. it comes from sources like the institute for asset management and other sources. the third one, and this is where the referenced project comes in, this is what the current practice is. is there evidence that the written procedure is being followed? the audit report organization will be in this format. we will have three sections.

the first is called enablers and controls. we do not call it that. it is the infrastructure or the environment in which the products are carried out. it would be like what a road is to an automobile. a road enables an automobile to travel from place to place. the second component is porfolio and program management. that means selecting the right projects, the process you go through all the time. setting priorities, how that is done, and how it compares with the best practices.

the third component is the project itself, and that is during the construction, and during the purchase, or during the rehab and how that is carried out. are there any questions? commissioner mirkarimi: just one, and i think commissioner campos might want to underscore this as well. i take it that this audit will only be as effective as we hope based on the collaboration of mta to provide you access to information. in your experience, if you have not received that kind of access, what has generally been your standard practice in dealing with these type of situations?

>> well, the value of the whole effort will be enhanced by their efforts. your spot on with that observation. some adversarial audits will be paper based. you do not have the insight that you get from these people. they may not review the preliminary findings and documentation that you want to provide to them. that makes it richer. that makes it less susceptible to criticism later by the agency after you have published your findings. they have a sense, perhaps, of participation in it. and no surprises. no surprises. unfettered access is vital.

commissioner mirkarimi: commissioner campos. commissioner campos: thank you, mr. chairman. i'm confident that we will be able to work collaborative with the mta. i have a meeting with the executive director to talk about issues with respect to access to the information. i'm confident we will be able to do that. the second thing, a quick question for the auditors. i just want to make sure, in terms of the budget, if you see yourselves staying within the budget that has been allocated. we want to make sure we are as close to the budget as possible. commissioner mirkarimi: it is the holidays. be careful. >> we respect that concern. the flow chart showed

everything in a sequence. we are doing things in parallel. there's a lot of behind-the- scenes work. we dial thback our billing rates to do everything we can to stay within the budget. we take pride, in general, and not going back for additional funds, unless there is mutually agreed to changes. commissioner mirkarimi: thank you. thank you, commissioner campos , for your focus on this. i want to emphasize one point that i think will be helpful for all of us. that is some sort of early warning system that provides us a heads up. especially with the holiday schedules in the next few months and the fluctuations in government, that we are provided

as much early notice so that if access to information is not a fluid that we know. the last thing we want is to eat up the clock or the contract of cgr and then discover at the end of the contract that we did not intervene when we needed to. >> we would appreciate that. we would like to thank commissioner campos for his rapid interventionç. commissioner mirkarimi: good. appreciate that. good work. colleagues, any comments or questions for our consultants? seeing none, thank you. you may have a seat. we appreciate the introduction. any public comment on this item? seeing none, public comment is

closed. this is an information item. madam clark, please read item 6. >> authorized the executive director to execute all master agreements, program supplemental agreements, fund exchange amendments, between the authority and the california department of transportation for receipt of federal and state funds. this is an action item. commissioner mirkarimi: very good. any comment from seeing none staffseeing -- seeing none, public comment. public comment is closed. we take this -- we did not do roll-call. [roll-call vote]

the item passes. commissioner mirkarimi: items seven, please. >> reappoint fran martin to the citizens advisory committee of san francisco county transportation authority for two year. this is an action item. commissioner mirkarimi: we take this without objection. congratulations. item eight. commissioner mirkarimi: public comment is closed. we did this without objection. next item. >> allocate $460 in prop k funds

with conditions to san francisco municipal transportation agency for two projects. this is an action item. commissioner mirkarimi: any discussion on this item? erikseeing none, public comment. public comment is closed. item 10, please. commissioner mirkarimi: i just had a quick question to staff on this. the reach of our authority on the climate initiatives program -- can you just explain that a little bit in terms of how that would garner, and what that might garner in terms of grants?

>>-understanding is that this is part of the delegation process. this is an opportunity for us to essentially show local support for the climate initiatives grant program so we can continue to advocate for the program in various capacities. the resolution provides a little bit more detail on that on page 87. commissioner mirkarimi: i'm looking at that. >> we also need that resolution in place in order to accept grants under the program. commissioner mirkarimi: ok. any discussion on this? seeing none, public comment? public comment is closed.

we take this without objection. introduction of new items. i'm sorry. next item. >> in the 11th, ethics annual compensation for the executive director for the period of january 1 through december 31. this is an action item. commissioner mirkarimi: this was handled by the personnel committee. any public comment? take this without objection, colleagues? so moved. i'm sorry. i did not see you. thank you. please take roll-call. >> [roll-call vote]

commissioner mirkarimi: aye. >> the item passes. commissioner mirkarimi: thank you. >> item 12. introduction of new items. this is an information item. commissioner mirkarimi: any information on new items? seeing none, public comment. public comment is closed. >> item 13, public comments. commissioner mirkarimi: one last chance for public comment. public comment is closed. >> item 14, adjournment. commissioner mirkarimi: meeting is adjourned. thank you.

>> san francisco's buses and trains serve many riders who are blind or how low vision. muni is their lives line to get around. simple act of courtesy can help them access muni services safely. it is not just courtesy. it is the law. >> i used to take the 21 airlock. >> lot of times, when i would be waiting at the bus stop, the door would open and the driver would announce the bus line. >> 71. >> it is easier and preferable when a driver sees someone who is obviously visually impaired

if they stop in front of me and say "this is the 71," "this is the seven." >> our buses are setup to announce the lines when we pull up. when i see a customer with a guide dog or cane, make sure i let them know what line i am. >> every time i get on the bus, i tell the driver where i need to get off, even if i think there digital voice system is going to announce that. just so they know in the event that it is not working. i would say a good amount of the time, i do get acknowledgment, actually. >> good morning. >> morning. is your announcements system working? >> i'm sorry, it is not. >> could you let me know when we get to van ness and sacramento? >> i sure will. >> i have had a number of drivers be really helpful in terms of getting passengers to move down a few seats so i can

sit in the front. >> can somebody give this lady a seat? >> the bus driver was say, "please wait a moment. i want to make sure you have a seat." and i hear him or her announced that he needs a seat for a person with a disability. >> as soon as the person gets on the bus, i ask the passengers if we can have a seat for this person. >> anybody help us? thank you, sir. >> thank you. >> sides, federal law requires that the customers give their seats to the elderly and disabled if they should need it. >> buses should stop in zones that can accommodate multiple lines will stop behind one another. i cannot see what bus is behind -- i'm not even sure if there is a bus behind. the second bus does not come up to the front.

oftentimes, it has caused me to be passed up by bosses, by trains, and again, it makes me late for appointments. it makes me late for my job. >> i'm often anxious that i'm going to miss the bus that i need, simply because i'm not fast enough to scamper down and find out which bus is lined up behind the bus that is currently in front of me. what i'm going to work and i take the van ness street buses to work, sometimes, one of them will pull up right next to the other one. not in a bus stop, but parallel to it. and i do not know it is there. i also do not feel comfortable walking out into the street. >> is that my boss over there? i think that is my boss -- bus. i'm going to miss it. i don't know how many times i

have missed buses because of this. >> i do not double park. it is not safe for our customers, and especially the visually impaired. anything could happen, and it is muni's policy not to double park. normally what i do, if i can safely go in behind, i pull in the zone, offload my customers, load the customers that are waiting for me. when the bus in front of the leaves, i will pull to the front for the customers that did not see me. >> sometimes, the bus pulls up, and there is stuff in my way because the boys -- bus has not pulled up right in front of me. i have to figure out how to get around or through. i have to navigate through all of that in order to get onto the bus. >> when i pick up a visually impaired customers, i like to pull up right in front of them, make sure nothing is in the way

so they can walk right on the coach. >> okay, take one big step forward. >> when i drop off a visually impaired customers, make sure you do not pull up at the shelter. you want to give them a straight shot so they can go to the left or the right. you want to pull in front or behind the shelter. never around any trees or pose. i usually let them know that they have about 10 feet before you. a straight shot, and wallace 10 feet away, and they can make the decision what they want to do from that point. every now and then, and visually impaired customer wants to be dropped off right at the shelter. so they can go to the left or the right from there. >> ok, you want to take one big step when you step off. the shelter is straight ahead. >> if i get on the bus and asked a bus driver to please tell me when to get off at seven straight, the bus driver very

often will tell me to just look at the sign, and i will say that i cannot see the sign because and visually impaired. sometimes, the bus driver gets it. some of the time, the bus driver does not get it at all. it is really difficult when you do not see well to understand where things are. it is one of those issues where people do not see it from the outside. so when they see me having problems stepping off of curbs or stairs or running into the side of a building or things like that, it would appear to them as though maybe i had been drinking, but the problem is that there is no contrast between a great building and a sidewalk. >> it is difficult for some drivers i think to understand that i am blind. although i may look like i'm getting along very well, and it did happen to me on several occasions with drivers