>> san francisco's buses and trains serve many riders who are blind or how low vision. muni is their lives line to get around. simple act of courtesy can help them access muni services safely. it is not just courtesy. it is the law. >> i used to take the 21 airlock. >> lot of times, when i would be waiting at the bus stop, the door would open and the driver

would announce the bus line. >> 71. >> it is easier and preferable when a driver sees someone who is obviously visually impaired if they stop in front of me and say "this is the 71," "this is the seven." >> our buses are setup to announce the lines when we pull up. when i see a customer with a guide dog or cane, make sure i let them know what line i am. >> every time i get on the bus, i tell the driver where i need to get off, even if i think there digital voice system is going to announce that. just so they know in the event that it is not working. i would say a good amount of the time, i do get acknowledgment, actually. >> good morning. >> morning. is your announcements system working? >> i'm sorry, it is not. >> could you let me know when we

get to van ness and sacramento? >> i sure will. >> i have had a number of drivers be really helpful in terms of getting passengers to move down a few seats so i can sit in the front. >> can somebody give this lady a seat? >> the bus driver was say, "please wait a moment. i want to make sure you have a seat." and i hear him or her announced that he needs a seat for a person with a disability. >> as soon as the person gets on the bus, i ask the passengers if we can have a seat for this person. >> anybody help us? thank you, sir. >> thank you. >> sides, federal law requires that the customers give their seats to the elderly and disabled if they should need it. >> buses should stop in zones that can accommodate multiple lines will stop behind one another. i cannot see what bus is behind -- i'm not even sure if there is a bus behind.

the second bus does not come up to the front. oftentimes, it has caused me to be passed up by bosses, by trains, and again, it makes me late for appointments. it makes me late for my job. >> i'm often anxious that i'm going to miss the bus that i need, simply because i'm not fast enough to scamper down and find out which bus is lined up behind the bus that is currently in front of me. what i'm going to work and i take the van ness street buses to work, sometimes, one of them will pull up right next to the other one. not in a bus stop, but parallel to it. and i do not know it is there. i also do not feel comfortable walking out into the street. >> is that my boss over there? i think that is my boss -- bus.

i'm going to miss it. i don't know how many times i have missed buses because of this. >> i do not double park. it is not safe for our customers, and especially the visually impaired. anything could happen, and it is muni's policy not to double park. normally what i do, if i can safely go in behind, i pull in the zone, offload my customers, load the customers that are waiting for me. when the bus in front of the leaves, i will pull to the front for the customers that did not see me. >> sometimes, the bus pulls up, and there is stuff in my way because the boys -- bus has not pulled up right in front of me. i have to figure out how to get around or through. i have to navigate through all of that in order to get onto the

bus. >> when i pick up a visually impaired customers, i like to pull up right in front of them, make sure nothing is in the way so they can walk right on the coach. >> okay, take one big step forward. >> when i drop off a visually impaired customers, make sure you do not pull up at the shelter. you want to give them a straight shot so they can go to the left or the right. you want to pull in front or behind the shelter. never around any trees or pose. i usually let them know that they have about 10 feet before you. a straight shot, and wallace 10 feet away, and they can make the decision what they want to do from that point. every now and then, and visually impaired customer wants to be dropped off right at the shelter. so they can go to the left or the right from there. >> ok, you want to take one big step when you step off. the shelter is straight ahead. >> if i get on the bus and asked

a bus driver to please tell me when to get off at seven straight, the bus driver very often will tell me to just look at the sign, and i will say that i cannot see the sign because and visually impaired. sometimes, the bus driver gets it. some of the time, the bus driver does not get it at all. it is really difficult when you do not see well to understand where things are. it is one of those issues where people do not see it from the outside. so when they see me having problems stepping off of curbs or stairs or running into the side of a building or things like that, it would appear to them as though maybe i had been drinking, but the problem is that there is no contrast between a great building and a sidewalk. >> it is difficult for some drivers i think to understand

that i am blind. although i may look like i'm getting along very well, and it did happen to me on several occasions with drivers, questioning my ability to see. they would say, "well, you really are not that blind." not only is that infuriating, but it is just something that cuts to my core. >> there are times that visually impaired customers get on the bus, and they are moving so well that makes me wonder how blind they are, but that is not for me to decide. i'm just here to take them some point a to point b safely. >> i moved all the way across the country specifically to live in san francisco because i knew they had great public transportation. i had the greatest interactions with muni drivers because i was thrilled to be on a bus and be able to get some more independently. i think the drivers can really feel proud that they are making people's lives possible in a way that it is not possible in other

parts even of this country. >> the americans with disabilities act of 1990 is a wide-ranging federal civil- rights law that prohibits discrimination against persons with disabilities. title two of the ada addresses access to public services, including public transportation for persons with disabilities. tips for respectful communication for people with disabilities brochures are available. call sfmta accessible services at 415-701-4485 for copies.

>> welcome to "culturewire." for the past year, the arts commission has been participating in the city's effort to revitalize the central market street corridor. in addition to the thursday arts market and are in store front, the art commission recently launched the artery project. for the next year, the artery project will bring energy and excitement to market street, recalling the st.'s heyday as san francisco's vibrant and bustling theater district. >> un.n plaza during business hours seize hundreds of passing office workers and students, but the activity winds down at 5:00

every day. theater productions bring some but traffic, but central market is more of a thoroughfare than a destination after the sun goes down. on december 9, the artery project's launch brought a party atmosphere to market street, led by mayor gavin newsom, city officials flipped the switch on three new art installations that light up the st.'s architecture. a looping a video at 1119 market street was the first words to be some -- the first work to be seen that evening. before the unveiling, the director of cultural affairs spoke to artist jim campbell about the concepts behind bourbon reflection and how he created the work. >> i'm really excited to have your installation on public view starting today here on market street. you created a site-specific work. can you talk about that? >> yes, i looked at two or three

different locations, and this one seemed the best. i work with customer electronics, so indoors seemed the best for the work. i also like how close it was 2 market street itself. it is only about 10 feet away, so i chose this location. >> what is the duration? if someone were to stand in front of your installation today. >> at the moment, it is 12 minutes, but i've been thinking about adding footage over the time because it is going to go through a couple of seasons. >> could you describe a little bit in terms of what your creative process is? >> it is a curtain, and image made up of a curtain, so it is very valuable, and the idea was to use this technology that i've been using for the last 10 years, low resolution imagery, to reflect market street back to the pedestrians walking by. the reason that it kind of works in this environment is that you see people walking by. you see cars going by.

you see buses going by, but you cannot help we the people are because it is low resolution. you cannot see their faces. you can see the way they walk. you might be able to tell the kind of car going by. >> what do you think passersby will experience? >> i was thinking it was going to be a test of the success of the work if people stop and look. i have noticed in the last few nights that people do stop and look. a certain percentage. one of the things i was playing with was the ambiguity of whether it is alive or not, so people walk by, and they might even move like this back and forth, thinking that they are in the image, and they realize that it is a daytime shot, and that kind of thing. >> thanks for being part of life on market street. >> my pleasure. >> after the lighting of urban reflection, mayor newsom led the party to the corner of seventh

street. lighting the way down the street were members of the filipino cultural center's youth program, carrying traditional core role lanterns. on the side of the resort hotel is a projection titled "storylines." working with students from the art commission writer's corps program, paul organized a series of images with text captions. they will change every evening until a different -- and tell a different story. one block away, theodore watson has created an interactive installation that crosses over six street. spaces' begins with a photo capture station on the north side of the street that projects your face on to a building on the south side of the street. on opening night, the installation was an immediate hit with the crowd.

we talked with the or what said about his remarkable installation. >> what inspired you to create this interactive piece? >> the work i typically do is kind of interactive installations or both indoor and also outdoor and public space. for me, what i'm most interested in is how we can use technology to make the city, which is typically quite a static environment architecturally speaking -- how can we make it come alive? >> what i love about your work is there is such sophisticated software and electronics and complex connections that all have to work together to make it successful, but yet, all of that is invisible to the people interact with the work. >> they do not realize there is all these cables and projectors and computers and all this technology behind the scenes, and if you can keep it hidden, it feels like a really magical moment. to me, that is what is

inspiring, and that is what makes the public, their eyes light up. >> you feel a little bit like the wizard of oz? >> totally, yes. >> having been on market street for a while and seeing how the public is reacting to your piece, what is your impression of what it is going to be like here? >> i'm already loving it. just the fact that i can look up and see someone seeing how crazy it is, and i have been bumping into people in the street who are recognized only from their portrait. i'm hoping that people will provide a slightly more friendly way to look at each other in this neighborhood. >> it is helping to reinforce and create a sense of neighborhood. so we want to thank you for being part of this project and thank you for bringing "faces" to san francisco. >> the artery project will have installations on market street

until june 2011. this revitalization initiative is funded by the national endowment for the arts in an effort to transform market street into a nationally celebrated cultural district. additional projects and events will be launched throughout the year, including art and storefronts and coordinated nighttime events hosted by the gray area foundation for the arts and the luggage store gallery. to learn more about the artery to learn more about the artery project, visit sf so are you going out tonight? i can't. my parents say i have to be home right after work. ugh. that's so gay. totally gay. ugh. that is so emma and julia. why are you saying, "that's so emma and julia"? well, you know, when something is dumb or stupid, you say, "that's so emma and julia." who says that? everyone. announcer: imagine if who you are were used as an insult.