tv [untitled] April 4, 2011 10:30pm-11:00pm PDT
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the issues associated with a 5 $1 million rebuild of the hospital, equipment, and managing this gift on simultaneously. in barnet, the amount of resources we have to focus on is not large. their duties are split among management, hiring, payroll, billing and collection for the hospital. they are also responsible for monitoring changes in state and federal regulation that impact our reimbursement. so there is a great deal going on in addition to the gift fund. if i were to look at the single greatest shortcoming over the past several years, what i think is the most significant issue, somewhere along the line, the administration and our finance division lost track of the requirements in that had been code that the help commission approved policy changes. where policy changes were made over eight period of years,
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there was a lack of transparency in having those policy changes reviewed. i look at the changes themselves, i do not feel there was anything division about the change itself. reasonably good policy that made sense at the time, as we moved from the 1990's, when this at minto was first established, to a changing environment, when the needs of the patients at laguna honda were changing over time, the population was changing, needs to fund staff education and development were also significant. those are all issues that needed attention. at the end of the day, our failure to take these to the health commissioner is the significant failing in administering this fund. so, if i could answer your questions. supervisor campos: i do not know that i have any. the only comment i have is -- i
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give the department of public health credit for the fact that you cooperated with this audit, provided the information. i think the points you made are well taken. i still think, though, what we have seen in this audit is certainly not ideal. i understand the issue of the health commission not being involved, but that is a serious issue in my book. beyond that, the thing about something like a patient gift fund -- i think there is a special obligation that we have to the public and to the people who make that effort, to write that check, many of whom may not be welcome individuals, but really care what is happening to the patients.
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we have, i think, and added obligation to make sure that we do everything right, and that it is not just the reality of proper management, but also the perception of proper management. i think that is very important. i do think that with something like this, you want to make sure you have all the records, that there are no gaps in that, and to the extent that record retention was an issue, that is something we have to address. even if the comptroller's office is the one that raised the issue of transferring money from the patient gift fund to a capital project, if you have the right systems in place, you are never going to let that happen because you have to know that there is something sacred about the patient gift fund, that you are not going to touch it, as important as a capital project might be.
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i appreciate where you are coming from, but i do think there were serious problems here that have to be addressed. i am grateful the commission is taking the steps to do that. i know the health director is doing that as well, but i think we owe that to the patients, to the people who take time, who make the sacrifice to make that donation. that is why this is so important and so serious. with something like this, you learn from your mistakes and move forward. the last offensive you are, the better. altman lake, we want to do what is right for the patients, for the people, in honor of the contribution these folks made. >> i completely agree. there was a period of years
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where we experimented with trying to consolidate to the greatest extent possible our finance team. that included for a number of years, when the budget deficits were high, we eliminated the finance director in the controller's position that existed at laguna honda, and attended to consolidate the finance director function with the san francisco general hospital, for both hospitals and the controller function also. when we discovered in that process, while many of the accounting activities at laguna honda are fairly static, not that difficult to manage, there is a need for a greater finance presence around issues such as this. in many cases, detailed transactions do not get the oversight they need. so we now have a finance director position included in
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our budget for laguna honda on an ongoing basis separate and apart from san francisco general. we also have a senior financial analyst to assist in that management. both of these are new positions that did not exist prior to a year ago. we were able to bring those positions in, in connection with the rebuild, as part of the transition budget, and now we are working with the mayor's office, comptroller's office, to make sure that that is part of a new honda. as i said before, we feel very badly about the errors we made and are concerned about the impression it can leave with the public, people who donate who would otherwise be inclined to donate to laguna honda to donate to the patients. i did want to say, the administrator -- executive the
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administrator for laguna honda is also here if you have questions of her. our interim cfo is also here, if you have questions for her, about the detailed accounting process. supervisor campos: why don't we open this up to public comment. i do not know if my colleagues have any questions. commissioners, did you want to add anything else? >> thank you for bringing this up and the opportunity to give us information we have and the progress we have made on this issue. if you can do anything about the weather, i will appreciate it. supervisor campos: we will work on it. members of the public that have signed up to speak -- and then any member of the
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public that has not signed up who would like to speak. you each have three minutes. >> supervisors, thank you. i was the attending physician for the spanish focus community. in 2009, laguna honda cut out the cultural food program from my spanish board and the bus trips for my patients. they said the gift fund had no money. i do not know how they can stand here and tell you that the patients were never deprived of anything, when the state of california licensing and certification issued a citation against laguna -- laguna hospital for cutting the bus trips. it was because the patients complained and told them they were told they had no money. in addition to that, in 2009, at the same time they're cutting our programs, they had an $8,000 staff barbeque funded by the gift fund. when we requested information
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about the gift fund, we were harassed and intimidated. we complain to the whistleblower program in march of last year. we complain to the ethics commission in march of last year. we repeatedly testified in front of the health commission and told them everything they are claiming they are now going to do. nothing happens. then we went to the media. we went to the west side server. civil grand jury. they listened to us. the audit refunded a total of $350,000 to the patients. therefore, how can he stand here and tell you that no patient money was used for staff? we have checks that were signed into staff accounts that were made out by volunteers in four patients activities by the prior ceo of laguna honda. staff accounts have been room --
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removed, and policies changed, but those policies were in place. in press releases, they have called us detractors, claimed we were making false statements, that we were attacking the gift fund and hospital, and they claimed they were exonerated by this audit. those statements are still sitting on the laguna honda website for everyone to see. what about the perpetrators of this injustice? they are still running laguna honda. the whistle-blowers and i are out. we resigned under pressure. is this how laguna honda and san francisco promotes accountability for wrongdoers and protect whistleblowers? supervisor campos: thank you. next speaker. >> good morning, supervisors. my name is dr. derek kerr. i was a gift fund whistleblower
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and i received a life after 20 years of service at laguna honda. the problem here is laguna honda forgot that this was a patient gift fund. it became a laguna honda gift fund, but it was always a patient gift fund. the audit showed $350,000 was misappropriated and had to be refunded. it also showed staff accounts, 80% of the money in the staff accounts along to patients, not in the staff accounts, so they were spending from staff accounts for staff activities, so the spending was ok, but the initial money inside did not belong there and had to be refunded. six months before this audit, comptroller ben rosenfield, issued a review of the gift fund that found nothing wrong and was used to discredit our concerns. i am submitting the controllers
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whitewash review for your examination to compare with the final audit. but even the final audit was flawed. major fiscal irregularities that we reported were not addressed. every issue that was addressed, we had reported. the audit also wrongly points out that the problem was due to a lack of policies and lack of oversight mechanisms. but in fact, laguna honda had excellent gift on policy and oversight mechanisms until they were indicted in 2004. then, thousands of dollars were spent on staff and administrative amenities, while patients amenities were cut. all in violation of the administrative code. we pointed this out, even the controller's review did not find a violation of the administrative code. our reporting of these problem
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was met by disparaging press releases and workplace retaliation. we learned that the city whistleblower program does not respond to, nor does it protect whistle-blowers who report wrongdoing by high-level executives. thank you for this opportunity. supervisor campos: thank you. next speaker please. >> good morning. my name is patrick shaw. i am shocked by some of the testimony that has been given to you by city staff. surely, mr. delgado cannot believe $151,000 was incorrectly deposited had not been spent on staff. they bring up page 19 of the csa on it, but they ignore page 22, in which it says the audit team was not able to determine the cause of the discrepancies, nor in many cases, where
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subaccounts charges were correct or incorrect. for commissioner melara, a woman has no shame. quarterly reports to the health commission -- just adopted on march 1 -- are not going to the full commission. they are going to a subcommittee, the jcc. under sonia melara's leadership, they have withheld full reporting to the health commission. in fact, the december 3 hearing at laguna honda to except the comptroller's office, ms. melara introduced a motion to take no action on the report. in fact, the report was never discussed by the health commission. she asked only during a meeting of the health commission that
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the power point presentation, presented on december 3, should be forwarded to the health commission. they never discussed in public the audit. the claim that the audit had been discussed and used is incorrect. when the commission met on march 1, they only discussed the changes to the policy, not the audit. i draw your attention to my written public testimony, that i encourage chapter 26 of yours, to see as public record. the period of the audit needs to be backed up to january 2003 to examine the donations to laguna honda hospital from volunteers inc, totaling $225,000 which has
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not been examined. pushing it back another 22 months will yield only another 16 deposits or so in the gift fund. surely, that is not onerous on the audit function. despite numerous requests to commissioner is,the jcc, a laguna honda gift fund page has been removed. i would like your assistance in forcing the hospital -- supervisor campos: thank you. next speaker. >> hello, good morning, supervisors, president chiu, and my district supervisor mark farrell. my name is norman bruce. i was a former employee of
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laguna honda. i did not know any of these administrators personally or even know what they are doing. i noticed a lot of unsavory things going on during the time i was employed, but they were not even close to what we are seeing now. we are seeing a lack of justice because these administrators happen to be administrators. they are not lower echelon people, they are administrators. nobody looks at their competence to do their job. nobody looks at their misuse of city funds, funds that should be used for patients. nobody has looked at it. and if you do the time, you should -- crime, you should to the time.
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nobody is being prosecuted. it is like robbing a bank. i robbed $350,000. ok, i have taken $350,000, and then somebody finds out, you took $350,000. so i take that $350,000 and i hand it back to the bank. do you think that i would not be prosecuted? you bet i would. this is my point. we are honoring people that have stolen public money, that have been incompetent at their jobs, and they continue to hold their jobs while being incompetent because they are public administrators. this should not be the case. and then, on top of all of this, we are honoring mr. john
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canelli. he died at his job. but before he died, he made sure that the patients did not have any say about the gift fund. that was removed. so let's hear some justice. supervisor campos: is there any other member of the public that would like to speak? please come forward. >> good morning, supervisors. my name is douglas yepp. i would like to thank supervisor campos for this hearing. it is long overdue. it shows he is a true champion of the poor and needy in san francisco. secondly, i still do not see my district 7 supervisor here. this item concerns his district, but i would like to know why he still repeatedly refuses to talk
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to the press and to his own constituents about what is happening here. he thinks it is not a problem, and i am saying, look. if you have the nerve to quit the health service board, as reported by "the chronicle, " maybe you ought to think about whether you are in the right line of work for district 7. secondly, i want to bring up the instance of dr. john ulrich. the department of public health punished and won a million dollar judgment against the county of san francisco for the way he was treated. i think the laguna honda situation is another instance of where the department of public health spends hundreds of thousands of dollars going after with tour -- whistle-blowers
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like rivera, kerr, ulrich, and myself. this hearing is proof that there is -- there are other ideas that everyone should listen to before they walk out of the room. especially those that run the city. number one, obstruction of justice. number two, dereliction of duty. number three, abuse of power under the color of authority. my last comment, i would like to mention. bernie madoff, enron, and ponzi schemes all had one common theme. most of them, if all of them, had auditors who failed miserably to protect the common people, and that is why the country is the way it is. also, i would like to bring up the point that last week,
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president obama held a conference on bullying. i was surprised it came up because i was under the impression that he might have included, that not only are there bullys for children, but there are plenty of bullies trying to distract honest public employees from doing their job, basically going around whistle- blower laws. that is why the radio station ksfo has to have a wednesday whistleblower show to give people a chance to speak. supervisor campos: thank you. is there any other member of the public that has not spoken that would like to speak? seeing none, public comment is closed. i have a couple of quick follow- ups. the first is a follow-up on this point about the issue -- look, i
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believe that before you can move on, you have to recognize what happened and knowledge to the extent there were mistakes made, you have to be able to acknowledge those mistakes before you can actually move on. the question of whether or not money that was intended for the benefit of physicians -- of patients was used for the benefit of the staff -- is there a clear finding the in fact, that did not -- did that happen? are you saying that you are 100% sure that that was not the case? >> good morning. the problem was not with the expenditures. the problem was with the donations. with all the money being funneled into the donations, those were then used to make expenditures to the staff account. supervisor campos: i understand that, but my point is -- is their money -- is there a
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guarantee that no money that was donated for the benefit of the patients was not in fact used for the benefit of staff? can you guarantee that in fact that did not happen? >> we can only speak to the sample that we selected, so we can say that. >> yes, with regards to the sample said -- set. as you know, as i stated earlier, part of art of saying is there were 2000 transactions -- part of auditing. one of the things we do is we did a statistical sampling at a certain confidence level and through that sample at that confidence level, it says, based on what we find within the 324 transactions, will give us a level of confidence that this is what is occurring over the fund
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for those transactions. with that in mind, with regards to the number of transactions, yes. supervisor campos: ok, but it is possible with respect to some of the other transactions that were not included in your sample? that is possible? >> it could be possible. supervisor campos: the second point, and this is just a general question, and i do not know if the commissioner is still here. i just want to understand the process by which approval or review by the commission is going to happen. what i have seen in some agencies where a commission or governing body cannot review every item, at some point, that item on a monthly basis comes before that body, including very detailed items, but comes before that entire body for a
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ratification, essentially. is that what is going to happen at the health commission? >> we have not really honed in on how we are going to really, you know, decide these reports, but i would say that i personally would like to see every single item that is being approved to ensure that the intent of the patients' fund is being fulfilled. supervisor campos: from my perspective, i think that to the extent every item comes before a body like the commission, that that is better from a public policy standpoint, and i think that that kind of ratification only enhances the systems that you have in place, and i think it will create greater accountability.
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considering that, for whatever that is what, from our perspective, i think that is a better approach. >> we also provide the commission as giving a potential appearance that the commission is not aware of what is going on, that the joint conference committee is dealing with this. at every commission meeting following the joint conference committee, the commission is able to see what transpired in the committee at the committee level, and they approved the report that is given to the full commission. my intent would be that these would be -- this would be a piece of that report. supervisor campos: if i may, colleagues, to make sure that we close the loop on this, i would like to ask that we continue this to the call of the chair so that in a few months, we can come back to this item to see
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where things are in terms of the systems that are put in place. i think it is important for us to come back to this item and monitor where things are, so if we could get a motion to continue to the call of the chair. motion by supervisor farrell. if we could take that without objection, and we will come back to this item in the next few months to continue to monitor this issue. thank you again, for all of you, who have come, and thank you again to the controlleer's office for being here. we have any other items before this committee? thank you. the meeting is adjourned. the meeting is adjourned.
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