sfpd and muni enforcement officers and solve a minor conflicts, kind of cap the kids in line. assisted -- english speaking individuals, seniors, and other residents that needed things. they witnessed an reported crimes, safety hazards, and emergency situations. they responded to traffic accidents, provided medical assistance to those in need, they notified transit operators of disruptive behavior on mini vehicles, of which there was plenty. m -- unmuni vehicles, of which there were many. also using clipper cards. none of the applications are produced in languages other than english, so there was a lot of community -- confusion out there. committed the response was great. we got a lot of love from the community. we did not do it all on our own. we had a lot of help from the

community. community-based organizations, boys club, the police department, especially this year has made a difference since the chief has stepped into his role. we feel like we have a good communication with muni, thanks to some of the leadership there. 95% of our responders that participated were from the southeast sector and in the first survey we conducted last september, the top three issues were education, -- economy, education, and safety. and among illegal chinese residents, a safety remains overwhelmingly -- among chinese residents, safety remains overwhelmingly the number one concern. when we did the follow-up survey this past june, that had shifted and safety was no. 3.

it was the economy and education. it was about jobs and economic survival. for the monolingual chinese speaking population, it remained safety. over 80% of the responders stated that the ambassador program had made a positive difference for them. about 40% reported feeling safer on muni. the monolingual residents, 50% stated the investors provided some sort of assistance in communicating with them in their own languages. generally the program i think works. it works because the community is deeply involved and we have so many city departments that buy into it and we cannot do this by ourselves. it only works if the community feels ownership and trust me, some of our community members

take ownership of this program. about the staffing, the ambassador team and -- includes a program manager, a field supervisor, to program assistance and 12 skilled ambassadors. they go through a lot of training and i have to say that the regular staff are not 100% dedicated to this program. they are assigned to three or four other projects because we often do not have a lot of resources. not only does richard whipple oversee the ambassador program but he is my deputy director for all of our other programming. he just does not sleep at night. the team speaks nine different languages, hawaiian, english, vietnamese, cantonese, and mandarin. the ambassadors have to meet high standards. they go through an extensive interview process at several

levels. they receive extensive training on safety techniques, brought -- crime-prevention, community outreach, language assistance, cultural sensitivity. during the pilot program the winter 35 separate training sessions, some lasting -- they went through three to five separate training sessions. also -- all the ambassadors are city residents. nine out of 12 live in the southeast sector. that is incorrect. 11 out of 12 live in the southeast. most live in the bay view and one is in the sunset. the demographics, this is the ethnic breakdown. five males, seven females, 12 ambassadors, four african-

american, four asian, two pacific wilander and -- pacific islander, and to latino. the age ranges from the early 20's to the early 50's. they are a diverse group in every way. what distinguishes the community ambassadors program from similar escort programs are safety programs is the role modeling by the multi-ethnic team. the team and african american ambassador with a bilingual ambassador who was able to communicate in different languages. also the direct involvement of the community-based organizations and experts. the emphasis on safety and information. the ongoing relationship established with business owners of schools, transit, law enforcement, everyone who was involved and the distribution of information on city programs and services. we do things like education on

311, muni, healthysf, the id card. the ambassadors do this for a spread we are adding an additional element on avoiding consumer scams and fraud from wireless services. we have a small grant for that. i am not going to go into the details of the training. we covered that. the significant part of the training is that is ongoing. we finished sessions on racial profiling and stereotyping, language training, observation and documentation skills, and of course, they completed the police academy basics. sort of the basics so they are familiar with how to defuse tense situations and so on. i will go to the last point which is resources. our favorite subject.

we began this project with no new resources and we had to be creative. we operate on an extremely tight shoestring. we did get some private funding. that funding will last for another two years. the program has -- we have a lot of help from the community and other departments. it goes to show that good programs design and the executin and the involvement and support of the private sector and the community and city will make all the difference in the success. it is not how much money you have. i would love to have an unlimited, unrestricted grant of millions of dollars but we do not need that much resources to make it work. what we need to make it work is by and from the community -- buy in from the community.

i want to thank dr. marshall and the chief and his staff. they have been incredibly responsive and helpful to us. it is a great partnership. they provide leadership and rated buys. our uniforms look great because the chief gave his good advice on it. we will be happy to answer any questions you have. thank you. we have materials, the actual evaluation from the pilot for you and some brochures. president mazzucco: commissioners, any questions or comments? >> i would like to thank your staff and the wonderful ambassadors who were here tonight for your work on this important, worthwhile program. we appreciate your coming tonight and educating us and i look forward to reading more about it in the july report. thank you very much. >> thank you.

commissioner chan: thank you. i love seeing the great work you do enter office does and seeing the community ambassadors here tonight. the variety of languages that are represented, you should be proud. and of the service you dedicated. i will ask a couple questions. i was asked about the hours of the program, what shifts are the out, if a community member would like to get an ambassador to work with them, how do they contact them in off hours, and how do we ensure the safety of the embassadors because they're out there on these high traffic sounds to ensure they are safe and what collaboration has there been with the police department outside the training and very stylish uniforms? i am sure there is a time to collaborate with the police department. lastly, with a referral to community-based services, you

mentioned connecting communities to the city services which is great. i am glad to see the city id card in there. i'm wondering if there is referrals to the nonprofit community-based services like legal services and so on. >> i hope i remember all these questions. if you could refresh my memory and i would be glad to answer. >the shifts run from 9-7 and 8-5. therese of the hours that were identified as the most active hours, especially on tuesday, wednesday, and thursdays. things happen around those times and those are the two shifts they were. occasionally the ambassadors work in the evening when there is an event such as the recent town hall. we also serve as the interpreters for a lot of the

public events such as the mayor's budget town hall meetings and occasionally on weekends when there is an event. >> the other question was about referral. >> we have a lot of community partners and every day we're adding partners. we do refer resonance, some of the seniors to services they need. we tried to resolve their issue on the spot. that is why the ambassadors are equipped with self phones that were provided by at&t so they could call 311 and they have 31 on speed dial and the police emergency numbers. they are able to assist residents ride away and make a referral. commissioner kingsley: >> if a community-based organization

wanted to develop a relationship, they would call your office? >> absolutely. they should contact richard whipple and we would be glad to add them as a partner. commissioner kingsley: what are the opportunities to collaborate outside of training and uniforms? >> was that your last one about self-defense? the collaboration is not just about the safety issue. we have done a lot of interactive sessions and we learned a lot from the average we did on the 2010 census. for instance i, in the 2000 census, it was not only the lowest in the city but one of the lowest in the nation. during the senses, we used jobs now personnel who made up the first team of ambassadors, and

we deploy them in -- deployoed them in d10 and they blanketed the community and raised the participation rate by nine percentage points which is phenomenal. we learned a lot from them and we used that model now to conduct our community partnership. everything we do is through relationships with the community, the businesses, organizations and we do that in lockstep with sfpd. commissioner kingsley: with the police department collaborative effort, is there a monthly report, is there a stop by the district station, i am sure the chief knows what collaborative efforts have -- there have been. >> there is a lot of dialogue and action. i will let richard whipple give

you some examples. >> the station has been great about introducing us to the merchants association and other things like that. there has not been a schedule collaboration, it is an ongoing to different partners and we work off those relationships but there are discussions for setting a routine check in. we want to make sure we keep that line clear, this is a civilian program. we want to improve upon our relationship with the police department. >> commissioner chan: in terms of the safety? >> that was one of our major concerns. the ambassadors are not armed and they have no weapons. they have gone through some self-defense training and also conflict resolution training but mostly, they have to defend themselves by being reasonable and keeping a cool head out there in the community.

the escalating situations, they know who to call, they are not -- de-escalating situations, they know who to call. it is always a concern. we have had some of our ambassadors get pushed, shoved, threatened, that is a daily concern. so far, we have been pretty lucky there have not been any mishaps and that is a credit to richard, felix, and the staff keeping a cool head. it is scary out there sometimes. commissioner chan: we're in the process of launching a team model where officers are deployed as first responders to mental health crises. i would like to pick your brain about what they have done to de- escalate.

>> i did not know they would come up with this great color. the jackets are sure. they are sold in the bayview. when we got them, it was tough times and they were out there with all the beat officers up and down third street and officers to know who they are and appreciate having them. we tried to have their back because they had hours, especially the way they were going. where is the other guy? there he is. you can always usually find him behind everybody. there really are fabulous. the cops love having them out there and they were out there last night. nobody knew who we were going to find that national night out. every single one of them was out there taking pictures. it was a great town center

event. it is a pleasure to have them around and now they are permanent. >> we have shown the jackets to the folks on television. -- we want to show off the chief's -- >> we're word about his safety. >> there he goes. that is pretty good. >> yeah. >> thank you. i did not know you had something to do with the uniform. we pick the uniform -- picked the uniform. >> thank you. >> one question we cannot ask tonight. we do not have the time. i will continue to follow up with them.

why do they want to be community ambassadors? i know there stories all little bit. there are some great young people and old people. of all ages. you have to find out why they chose to do this line of work. and i think it is in the word ambassador. they have to have an ambassador spirit. you cannot do this without that in mind. she has done a great job picking the right people. i predict great things for them. i think it is a unique program. there are other types of things around the country but i do not think there is anything like san francisco's version of the community ambassadors. thank you for coming. >> thank you, commissioners. vice president marshall: thank you. president mazzucco: any public

comment regarding the ambassadors program? >> this is a quick comment. it is an excellent program. i probably will lead it. we live in a city with ambassadors from 185 countries. there is -- i was looking for some emblem that said which ambassador was from what district. like we have sfpd, they should have some badge on there so when someone sees them on the street, they are ambassadors and it is fine. but from what district are the ambassadors? -- are the ambassadors? they may want to add that or they may not. i will leave it at that. that is my comment. president mazzucco: thank you. it is a great program. it is great to see this and it started when the issues began to

rise in the bay view and we had the incidents in the muni line. thanks to dr. marshall and bringing two communities together. an ever-changing community and what took place was great. thank you very much. >> thank you. vice president marshall: you do not have to stay if you do not want to. we're on to the next line of business. >> thank you. [applause] >> that was cool.

>> i will. i just said -- vice president marshall: 3a. clerk: item 3a, the chief's report, including a presentation of this a to the appreciation, the report on crime statistics, the review of recent activities, the presentation of the second quarter findings and recommendations of the ois

investigations status summary, and a presentation about the resources available to officers exposed to dramatic incidents. >> i thought i would bring up capt. -- do not be worried, amy. nothing has changed. >> he let the cat out of the bag. good evening, commissioner, chief. you have got two of san francisco's finest sitting behind you. we are all safe. that is exactly what we did. talking about collaboration, a fine example of what happened. on friday, the 22nd come a cab driver dropped a fear of, -- a fare off, and he sees that a crime is taking place, and so he gets into the cab, gives her his throne, and he said, "i see the

guy. we will follow him." she was so traumatized, she did not feel that she could come here or to the police office complex but she will acknowledge what he has done, as well, in her own way. anyway, he had the victim get into his cab and the presence of mind to give her the cell phone, tell her to call 911, which she did, and they followed him, and we google mapped the route. he ran 1.8 miles before we were able to taking into custody. this is a very humble, a veteran cabdriver, and i was impressed with what he did. he came to the chief's office, like we already said, with his daughter, and we gave him a certificate of appreciation. the amazing fein about the whole event is it was all captured on a video camera, and you may have

seen it on the news the last few nights. it is pretty incredible evidence. the guy that night did confess, and it looks pretty good as far as the prosecution. that is it. any questions? commissioner: thank you very much. commissioner: he is russian, in he was fantastic, and with the presence of mind, he said he had been in the russian army prior to being a cab driver, so that explains it a little bit. >> the report on recent crime statistics, again, year to date, actually, we have had a pretty good last 30 days, which now has are violent crime still trending downward about 7%, and, actually, we got a little bit better handle on property crimes, and they are down -- up

by 2%, overall crime is literally flat this year, regardless of the economy, staffing, and everything else, about a 1% bump. but with that said, with the departure of former chief gascon and the incoming chief, with oakland, they pretty much brought us up to speed, and they are not going to be around anymore. i thought i would ask the controller's office to make an audit. now that it is about two years along, and since we have become better at it with regard to making it automated, just so whatever are baseline is going to be going forward, we are sure that it is accurate. we will see what that audit uncovers, but i thought it was important, that we know where we are going forward.

a review of recent activities. obviously, the big story has been what went on with the officer-involved shooting. i tried as best as possible and got tremendous cooperation from the department as far as putting information out, getting it quickly, and, of course, the big piece of information came, i believe it was on thursday, that, indeed, the officers had shot the man, who was a parolee in san francisco, with the rather extensive history that i will not go into. i know that we have a presentation later, but we believe accidentally had mistakenly taken his own life, and there has been much about it, but that will be presented later. as far as hard backfire on discharge review board, recommendations on behalf of the presenters to come up and do that? i guess, martha. inspector juarez is figuring

that out, and when she gets that cued up, we will go forward. commissioner: somewhere in the ballpark of about 100 days. it probably seems like forever. would it be possible for the commission to get a review of the statistics which have taken place in the last six months, the last 100 days, where you have been, and where you anticipate going in the future? so i would like, with your permission, to schedule a presentation of the statistics and see where we have gone, maybe at our commission meeting on august 17, and pot -- if possible. if we can schedule for the presentation to see in my of these statistics in your first 100 days. would that be possible? >> sure. i explained to give a breakdown, but everything was sort of dwarfed by the happenings of a couple of weeks ago, and i think

they would have been lost in the presentation, so i will be happy to do that on the 17th. commissioner: where are the homicide numbers this year? >> we are at 29 now. i believe we were at 28 last year, and just to put it into perspective, 2008, we were getting close to 60. commissioner: the reason i asked that question, i heard today i think that oakland is at 78 homicides. no homicide is a good homicide, but to be at that level, i think we're maybe at the level of richmond, a much smaller town. there was a bit of a spike early on of the typical homicides that we can prevent, but it looks like we are doing a very good job preventing the preventable- type of homicides, so i just want to thank you for that, think the officers for about, and learn more about the statistics on the 17th, if possible. >> i appreciate that, and,

again, we cannot do it ourselves. the other agencies. there has been a lot of talk about the bayview community. that continues to be a hope we will be a record low, and that is all about the partnership with the community and the help we get city-wide from folks like the joke and we just gave the appreciation, and we do not make that robbery arrest if that cabdriver does not help us out. commissioner: great. president mazzucco: commissioner chan? commissioner chan: i just want to make sure about -- president mazzucco: we can put that at the front to do a quick presentation. i think we need to do that. >>