getting in the front door, but you are logical, you want your customers to access your services. be that steps, be that ramps, if the door is not wide enough, if the landing is not level enough. priority two is actually travel. once you get into your business and start speculating the wits of your files. access to all of your services. [inaudible] rearranging furniture. that is something we would call readily achievable, if you move your table out of the way to allow a person with a wheelchair access to your space. restroom facilities only come into play after you have already

made the entrance accessible and you have trouble accessible. restaurants only have to be accessible if they are available to your customers and clients. and actually does not cover employee access to the restrooms. we have other priorities that come into play. [inaudible] you want that inspected to come out before you get a that letter. it is not only your obligation, but it is the right thing to do. you want to be disability accessible. you want more customers. the best way to do that is to start planning. when you are choosing, ideally, your inspector would have a

background in inspection, design, and construction. that means we have some excellent general contractors out there that could be excellent task inspectors or building inspectors as well. in order to get the legal benefits, the protections that are important, you want your inspection to be under that theory that is how you can get that 90-day [inaudible] as you start to interview your inspectors, i would ask them to a lot of questions. do not rely on just the resume. what you're really need to do is ask a series of probing questions. you want to know what their area

of expertise is, how many times -- you want to ask them if they have any references, and if you follow through on those references, you should call the people and have a heart to heart conversation. [inaudible] you also want to ask to see a copy of the tass report. some recommendations that i think are pretty basic. you want to make sure that the inspector is pulling a full building permits. it is being felt as how accessible it should have been in the past. it is the context. you also want to make sure [inaudible]

because we all are very visual people. you are going to be working on problems. you want to be able to see it. they should also be following the party's in the ada -- the priorities in the ada. your task report should also be giving you some constructive solutions. they should be tailoring it to your very specific circumstances. [inaudible] also, you want to make sure

that your task inspector has a relationship with an attorney. it could be beneficial to have that legal expertise readily at hand. the task inspector may have learned some useful information. it is also helpful if your task inspector knows the contractor because the contractor can provide you with a construction bid for what is going to take. so i want to leave you with some closing thoughts. one of them, as mentioned at the beginning -- be proactive. do not wait for the letter. get the inspection now. the second is keep really good records. [inaudible] they had actually been doing work over the years. they have been removing barriers. but because they were not keeping good files documenting

the reasons why they widened a door or replace the hardware or remodel the bathroom, tracking exactly how much money they spend, they do not get a whole lot of credit for the work they have done so far. but you also want to keep good records tissue products you will be taking on in the future. maybe you cannot remove that step this year or next year. maybe it will take you five years to get there. but you are providing yourself protection. >> good evening. we have a loan fund for small

business owners facing ada compliance issues. opportunity fund is a non-profit organization sponsored by [inaudible] to help small businesses that could not obtain a loan from their banks. we created a loan program for small businesses who are trying to become compliant. under this loan program, we can provide financing for small businesses up to $100,000. those are the small businesses who have been sued, and there are small businesses trying to preempt of a protect themselves against these issues. i will talk about the second rocket first. for the small businesses out there that have been hearing about compliance issues and what

to protect themselves and make the improvement and have inspections done, we are willing to work with you and willing to look at the plans that you have any inspections you have to enable you to have tenant improvement to become compliant. for those folks, we would recommend that you go and get a task report done and see whether the contractor can lay out the plan and complete the requirement and then come to us and show us your plan. [inaudible] and have had complaints against them because of compliance, we are also able to work with your peer the fundamental

requirement for those is that we need you to finish the lawsuit or settle the lawsuit before we can work with you in terms of providing financing. the reason for that is the conversations and these issues can go on for a long time, and we want to make sure that you fundamentally understand what you need to comply with and what are your obligations as part of the settlement of the lawsuit. obviously, it can cost a lot of money. we have provided financing before. it is a lot of money. so come and talk to the office of small business and make sure you have professionals and task inspectors and contractors lined

up so that we can be part of that conversation in terms of helping you maintain your business and helping to stay in business despite the fact that a lot of businesses are being regulated by now. if you have questions, my information is in the packet. we are more than happy to field any questions, but again, because there are different parts of this whole saga, we are all in different parts in terms of financing, but the loan program will be available. it will be available until the ada compliance issues are no longer there. >> thank you. any questions? [inaudible]

we do have legal expertise and individuals with our mayor's office of disability. if you do have any questions at all about things that you might have heard about or issues you are facing, it might be the opportunity to ask questions. any questions? >> thanks, supervisor. sorry for being late. i heard the gentleman say that the help for small business maximum is $100,000.

someone else mentioned a repayment plan. a sort of interest rate and so on and so on. business people show up here. a lot of restaurants and small businesses, and i am certain those members are very interested in this program. i myself have been faithful so long. that is why i am interested. hopefully i will be able to learn something and pass on to the people who need my assistance. if there's any way the supervisor would be able to generate a little more activity, maybe the location might not be perfect for the small orders to

attend, and hopefully, we have another similar occasion to notify all those people to attend. but thanks so much for being here. thank you. >> yes, so, the typical loan for small businesses, these compliance issues, the term depends on the loan amounts. the most we can do -- in terms of other qualifications, again, this is a loan program, loan fund. these are not grants. they are credits. we will look at the capacity to avoid loan payments and also the totality of the situation, taking into consideration whether there are legal fees or remediation fees that need to be paid.

but i will say that we want to be an alternative for folks that cannot obtain financing from a bank. this may be a combination of that. maybe they need to go to a bank and get something and we can fill the rest or if they get decline by a bank, we can come in and assist with financing. >> [inaudible] you can only do so much to get people here. that is why we are asking for help from not only our media partners, but those of you in the room. people do not often come to ask for assistance until they are hit with a lawsuit. until they receive a complaint letter or a threat of being sued, they do not take the issue very seriously. by that time, a lot of your investments are gone. you will be exposed to lawyer's fees, exposed to having to make

copier repairs immediately. these are all things that are very hard for small businesses to weather. what we are trying to promote today is the fact that you can protect yourself as a small business if you are private about it. it is a hard mentality to get people to think about, but that is what we're hoping people will accomplish. we know if you get inspections and that you really put together a plan, that over time, we might not be able to do it today, we might not be able to do it in one year, but if we can make changes over five years or 10 years, that really helps to improve accessibility issues. that is something that is really helpful going forward pierre the other issue that was mentioned is the fact that if you are a business that has received [inaudible] from a certified individual, you received a 90-day stint. the things that would not be

counted for peer you can help to remedy the problem and get help, so that your liability at the end of the day is a very small one, hopefully. we know we will be heard from from our experts on a legal side. a lot of them can really add up here this gentleman again had heard about a situation where someone had already racked up $40,000 with of legal fees. became an issue. we are not talking about what it costs to fix up which in itself would be excess of, but also the legal component. your word of mouth and the people you know will really help. and, of course, to our media folks, people will read your articles and understand that they can really do a lot to protect their businesses early on. >> i just want to add one comment about getting our

association involved. we put together a really great training. we have a panel available to you. it is only going to cost you $35 for a 30-minute conversation, and that might be the best $35 you have already spent to avoid something that will be happening in the future. that is just part of the collaborative process with supervisor chu's office, and i am very grateful to her. there is a panel of lawyers that have all attended training and know-how to represent businesses and give you some expert advice. >> when we were first looking at the issue and working with different systems, we realize that there was an issue with how you get loans to be able to make those improvements, how you get expertise to help walk you

through what you're supposed to respond to. one of the components we saw that was missing was that legal component. how do we find lawyers -- where can i find quick information -- it is not very typical that someone already automatically knows a lawyer who can help them, so they might not know who to reach out to. they really put together a huge effort to train their lawyers that they become experts in this topic. that is something that i think is really important. as julie manchin, there is a $35 consultation that is available -- as julie mentioned. >> any other questions? there are multiple languages available. vietnamese, tagalog, chinese.

just to let you can receive assistance from some very qualified individuals. >> any other questions? if not, thank you very much for coming. [applause]

>> cents and cisco's buses and trains serve many writers -- san francisco buses and trains serve many riders. the need to be sure they can get off at their intended stop. the digital voice announcement system, which announces upcoming stops, can help these low vision riders know where they are, but only if set properly. >> it is a wonderful piece of technology, but in practice, it is a little bit more tricky. oftentimes, i find that the automatic announcement system is turned off or turned down so low

that i'm unable to hear it, or it is turned up so high that the sound is distorted. >> most of the time, it does not ever seemed to be on. or is it is, it is a really quiet. occasionally, it is so loud that it is distorted. >> driver, may i have california st., please? >> no problem. >> whenever the announcement system does not work properly and a driver does not call out the stops, and i'm totally lost as to where i am. the announcement system calls out the stops, but to help the customer, i caught the destination, transfer points, and requested stops. and it is the law. >> i use the p a system to make sure everyone on the bus here is my announcements. >> i have had both experiences with the loudness and the to stop for the announcements. you are never going to have it exactly balanced for every trip because your level of noise

changes. the announcement system ranges from 1 to 10. 10 would be too loud, a little distorted. eight is a good number. not too loud, but loud enough for everyone to hear and understand what is going on. >> i think bus drivers might not be aware of the fact that if you let a visually impaired person off at the wrong stop, number one, they may be absolutely unfamiliar with the area they are in. >> the driver overshot the stock that i wanted. i decided to get off and find my way back, but it was very disorienting, not exactly understanding how far i was. number 2, it might be a potentially dangerous situation if they do not know the area and are attempting to make crossings that they are unfamiliar with. >> they let me off somewhere else. i had no idea where i was. i missed the stop, and the bus

was gone. then, i look around. i tried to find someone to help me, and i cannot find anybody. i would have no way of knowing where i am at. >> [inaudible] i asked why he did not stop when i asked. we did not panic. we do not know where we are. we do not know what is going on. i get over there, and right away, i almost got killed. >> #3, it's the person in question is trying to get somewhere, it is going to make them late for whatever they are doing. >> i had to find my way to a corner and ask someone where i was going to and how to get there. i eventually made it to my appointment, which was with social security, but i was very late, and they almost did not see me. >> i was very late former

doctor's appointment, and there was concern about whether or not i could be fit in. >> when i get off i stock that is unfamiliar to me, because i have no sight, i cannot just automatically orient myself off to a new environment. it takes a lot of training, a lot of work. there are a lot of skill sets involved when i am first introduced to a new area. to get off at an unfamiliar bus stop for the first time and to do it unintentionally -- it can be a really disorienting experience. >> i think there is a sense that it is ok, that person is going to find their way, and did they do not know where they are, you are potentially putting them in a seriously dangerous situation. >> i always appreciate when the drivers are proactive in asking questions like, "where do you want to get off?"

i appreciate when they help find a seat for me. i also appreciate when everything is working properly as far as the voice announcement system. they make sure that it is turned on, that it is loud enough for everyone to hear, not turned down so low that it helps no one. >> excuse me, driver, what stocks are we at? can you remind me when we get to venice and broadway? thanks. >> what we're talking about here is full participation and inclusion. i want to be able to lead a full life. the only way that i'm able to get from place to place this by using a fully accessible public transit system like meany -- muni. >> the americans with disabilities act of 1990 is a

wide-ranging federal civil- rights law that prohibits discrimination against persons with disabilities. title two of the ada addresses access to public services, including public transportation for persons with disabilities. it requires transit operators to call out stops at transfer points, major intersections, and major destinations, and to announce particular stocks requested by customers with disabilities. stop announcements are especially important for passengers who are blind or have low vision. these individuals cannot travel independently if they are not assured of getting off at their intended destination point.

patty: hello? cathy: patty! i've decided to follow your lead and file for social security benefits online. patty: but cath, aren't you back in zanzibar? cathy: i just got on my laptop and went to socialsecurity.gov. it took less than 15 minutes! patty: wow! you are a miracle worker. cathy: well, cheers, patty. i'm off to film a baby rhino. ♪ when cousins are two of a kind! ♪ patty: a baby rhino.