bell, it did not come out. it did not happen. here we are, seven months into our current presidency, and the same old. nothing getting done. q-matic, i believe they got it going this morning or afternoon, just to satisfy me, because i made demands a couple of months ago about getting in going. -- it going. i see it as a waste of time. it is not going to work, especially with the people running it. i had a call a week ago from a stickler -- stakeholder. they are one of the people's writing the checks, the customer.

he was waiting in line for someone to take his check. there were 25 people behind him. if we cannot coordinate the cashiers, how can we implement this q-matic? it is just horrible. >> commissioner murphy, that item is coming up in the agenda. if we could limit our common to the things that the president raised. commissioner murphy: i believe if we have great people in the department that want to change, that want to help, that want to move the department to the next level, but they are afraid to step up. they have absolutely no support

from our director. no support. when is all of this going to end? our director is going out on leave for a couple of months. i wish you well with that. but this e-mail that came out last week -- you have held this department hostage for two years. with this e-mail you are sending out, you say that the guy that is going to replace you for two months is handcuffed. he cannot do anything. i am just very disappointed in all of this. very disappointed. i am to the point where i am ready to just get out the door. i am sick of it. that is what i think i will do

because there is nothing happening around here and it is very disheartening. that is it for me. >> i want to speak in this agreement. i understand commissioner murphy has been frustrated, wanting to have more say in the day to day activities which we were actually precluded from. i think the point here is the more we are informed about the specifics of every project, the better it is, the more it will reflect a good bird the department is doing. -- the good work the department is doing. considering the weight of the bureaucracy, our department is moving forward on a major i.t. reform. maybe we need to have more specifics about it. we are going to be updated in

the director's report. i think that we have had brought the department through a pretty hard time financially, keeping in the black. we are now looking at a budget that has a positive on and when other departments have to cut. the point of needing more detail in these projects, even if it is frustrating to continue to answer the question from the commission, it behooves us to get as much information in our package at a time as possible to avoid the frustration and actually be able to work together on these major projects. all the projects we have had been working on are coming to fruition. commissioner hechanova: thank

you, so let us try to -- commissioner walker: it is not related to the fact that the more information we get the less frustration there will be. commissioner murphy: just to get back to one thing. the big projects bring the revenue in. what frustrates me is, over the last two years, we have raised these four stakeholders, double permit fees, and they are not getting the service. i am concerned about the stakeholders, home owners, not getting the service they should be. commissioner hechanova: we know you are frustrated. commissioner walker: we have an agenda. >> is there any public comment

on item 2. seeing none. update on the capss program. >> acting city administrator for the city and county of san francisco. i want to start by thanking the department and commission for all the support that they have given to the capss process and now implementation process that we find ourselves in. i know many of the commissioners have attended meetings and given input on not only the capss, but now as we go into implementing the 17 recommendations with all of their various subparts that bring us new 250 goals as part of the capss process.

thank you for your support. thank you for allowing me to hire lauren to direct this project from within the city administrators process. we would not be where we are without her. we owe him a tremendous amount of gratitude within the city. as your president knows, lawrence, assisted by a team of enthusiastic in turns over the summer, have put together a draft work plan, taking the 17 recommendations and breaking them down, plotting out how we best go about implementation. it is a 30-year implementation plan horizon that we are looking at. there is a very detailed timeline. many of these things that you see in phase 1 -- it is listed from being from 2012 until 2015. many of those things are now in

process. we are working closely with dbi staff to work on these processes. we are well on our way, but obviously, it is a long-term project. a lot of things will happen over the course of 30 years, we anticipate. we are very fortunate to have strong support for mayor lee, as well as key members of the board of supervisors. we are certainly moving ahead as fast as we can, but in a very deliberate if manner -- delivered iberative manner thats the public informed. we are working on this draft. we were fortunate to have input from the president at a meeting this week, so we will be making some changes to this initial

version. we will be getting copies to anyone interested, certainly. i think we have to order some more. as soon as they are available, we will distribute them. i will be happy to take questions. lawrence is here to get into specifics, should you have questions. commissioner hechanova: commissioners? commissioner clinch: i was happy to be able attend some of the brown bags organized. i would like to see more of that information more widely disseminated. i know that some things are still in draft form, but the more the home owners and professionals get advanced education, which has been discussed a lot in those brown bags, is important. i wonder if there are any plans for us to roll this out across the city?

>> absolutely. an excellent question. lawrence addressed the apartment owners association this week and there was a strong turnout from that group. so we are certainly actively looking for those opportunities to talk to more folks. and also, a big part of the program is educational and publicity. we would love to talk about how we can do some of that. some of the education would be best started at the counters, at dbi. that is definitely built into the program. we have talked to lawrence about getting cameras on him, doing more demonstration projects, other thing that we can put on the web, sfgtv, and other places. so for those who cannot attend meetings, they can access the information and learn simple and

cost-effective ways to make their homes more seismically safe, for example. commissioner walker: thank you very much for the implementation work you are doing. a lot of us have been working on this for a decade or more. it is really gratifying to see some of this move forward. i also want to remind commissioners and folks that heidi and i actually were invited to present in vancouver, canada to 150 professionals from the building industry there. their city is, unfortunately, dealing with some very challenging buildings, a lot of cement construction there that is problematic. their risk is maybe less of happening in the near future than ours, but they have

expressed interest in partnering with us, that we could share our process that we have worked on for so long, and provide them a template to help them define their inventory, setting forth a similar recovery program. that is really what, i think, this is about. we have focused on our own inventory buildings, making it safer, but because of the process, are able to share that template with other cities that are at risk. i think that is an exciting part of this, that we can be one of the folks at the cutting edge of this, to try to get then head of an event, preparing for an earthquake. this is a wonderful complement to our city, that vancouver has asked for our assistance. thank you for taking it on and making it available, and for

making our cities save, as well as for cities that face similar challenges. >> we are happy to share information. we gain as much as that -- from that as we give. commissioner hechanova: additional comments? thank you for taking time out of your busy schedule to address the commission. more importantly, working with you. with this commission where we had two years ago passed a green building policy, the greenest in the country, and recently, san francisco being recognized as the greatest city in the category of building codes and also practices, is terrific. i think we could merge that effort with the resiliency and safety of our citizens. that is paramount to the health

and welfare of our citizens. i think we could be the leading edge in all categories. not only for san francisco, but for the bay area. thank you very much for your efforts, commission, department. if we can help in any way, we are on call. >> thank you. i appreciate that. we will definitely be taking you up on that offer. it is really a partnership and so much of the leadership has to continue coming from your department and commission. i agree with you 100%. i see this going hand in hand with sustainability and green practices to make sure that as many of our building stock as possible could survive the anticipated earthquake. we will not have all of that debris to haul away, new

building, co2 emissions that go with that. i see this as very much a green practice to try to go about an increase our resilience. commissioner hechanova: thank you. any further questions? thank you. >> is there any public comment on item 3? commissioner leeseeing none. item 4. public comment. the bic will take public comment on matters within the commission's jurisdiction that are not part of this agenda. >> good morning, city resident for 39 years. first of all, i want to wish ms. day with her medical issues.

i wish her a speedy recovery. i have been here four times in the past. three times in the past i have accused ms. day of malfeasance and lack of communication to staff. let us make it four. you guys have done nothing. the taint of malfeasance is now on you. accordingly, i have sent a letter to the mayor and the president of the board of supervisors requesting all of your replacement. maybe in a normal year they ignore me. as this is an election year, i think they may be inclined to do something about it. i have also cc;ed:ed numerous ma organizations regarding this issue. i am sorry that you have not listen to me in the past. i will see if i can fix this

problem on my own. and i will not be back. thank you very much. >> good morning, commissioners. i just wanted to come to say goodbye. i am ann aherne, secretary of the commission for 13 years. i recently retired. i was on medical leave before and i did not get a chance to say goodbye. i want to say how much i enjoyed working with everybody. i worked with over 30 commissioners. i have seen all kinds of personalities and all kinds of different people, and have worked with all of them. some of them you might think for the most difficult were some of my favorite. i would also like to say that i enjoyed working with everyone in the department, and i thank them all for their help. they really do help behind the

scenes. the commissioners do not see all of the crazy calls that come into the commission that sonya will now be taking care of, and customers that come in. they do not see the day to day of what goes on in the department and how much the department really helps everyone in the commission. they save you a lot of time and a lot of the aggravation -- sometimes they just need somebody to listen to them. i know vivian does not like the term clerk, but i would like to thank all of the clerks in the department that do a really good job, and who helps to take care of the customers. i do not think they get enough appreciation. well, i would like to say i'm very much appreciate those people that helped me.

the people here at city hall are absolutely wonderful. they are so great to work with. i should not mention any names because i will forget somebody. i have also worked with the city attorney's office and i can say that they have all been professional. i just want to say good luck. and i do love dbi. i like the department of building inspection. i will be forcing my opinion. good luck to all of you. i know there are quite a few seats up in december. sonya, you will probably reach 40. we will see how many commissioners wish to stay on. good luck to all of you. i hope to be back once in awhile. i have a few question that i would like to ask from this side. thank you. [applause]

commissioner walker: i have been on this commission for almost 10 years. the presence of secretary aherne in providing continuity through all of the different politics that exist in san francisco, at dbi and city hall, to provide us with comments, helping us to advise the director, as far as the department running, making sure that the staff is taking care of, that our stakeholders that come in and use our services are heard. i have been in ann's office on any given day. eventually, the calls can make

it to the commissioners, but the word that the secretary does to support us doing our job is just essential. i have to say, i have not seen a secretary perform as well as you have anywhere in the city on a constant basis of providing us with what we need to get our job done. so i want to personally thank you for helping me as a commissioner, as a new commissioner and now as an older commissioner. you have really made it possible to make sure that the commission serves and provides the service that we know we can. without you, specifically, without our secretary and support staff, we would not be able to do our job. you have been instrumental in performing this department and

setting us on the course we are on now, as frustrating and slow as it is sometimes, it is because of you that we have been able to do what we have. so thank you for your support and working for us to provide this wonderful support for the city. thank you. commissioner murphy: it was great working with you. i have known you for over 20 years. always great to come into your office, especially with that great big basket of candy on your desk. you were just a great person to be around. you never took sides. you were always there -- fair. i just think tonya -- sonya will have a tough time filling your shoes. commissioner lee: thank you for your service and congratulations on your retirement.

i do not think any of us were expecting you. to tell you the truth, i was going to ask the commission later on if we could properly thank you and commend you had a future commission meeting and invite you back. i hope that we can still do that. maybe we will see you at that time, too. commissioner mar: for me, i am the new kid on the block up here. i do not think i could have gone orientated to the department without your help. thank you for that. you are right. it is the people on the front line of the department that gets a lot of the work done. i am learning that. sometimes, i do not they are appreciated as much as they could be. commissioner hechanova: no words can explain enough our gratitude for your service and also to the

commissioners, to the city. you will be missed, but you will be around. we look forward to helping you celebrate your new chapter, but at the same time, you will always be welcome back. thank you very much, ann. [applause] >> is there any further public comment? >> good morning commissioners. -- good morning, commissioners. i did not expect ann to be here either. it just shows her commitment and how much she loves dbi. she was a great person to contact, even to chat.

we are going to miss you, ann. looking forward to seeing you again. thank you. >>item 5. update on housing code enforcement. 5a, status of mou with housing authority. commissioner walker: this was an agenda item i ask to be put on as part of the update with our -- partnership with the housing authority. thank you for being here. maybe staff could come first? >> good morning. chief housing inspector. i was not quite sure of all the

data to provide you with today, so we basically went through our database and summarized for you, in a form that we have presented to the commission back in 2008, the number of complaints that lead directly received on housing authority cases on the basis of an mou executed between the housing authority and department of building inspection, what that breakout happens to be. with respect to that, from 2007 until year to date, 150 cases that you see on the summary, there are currently four cases still open. two are associated with heat, in which the individuals have temporary heating devices while an overall system is replaced in the public housing projects in

which they reside. the other remaining two cases have to do with access issues. we believe those items have been corrected. so of the 150 cases, keep in mind, when a complaint comes to dbi under the procedures of the mou, sometimes the individual is complaining about more than one item. in the far left, and you will see that that totals of the particular items that came in under that particular complaint. while it is 150 particular cases, it was about 244 actual items that we had to address. in looking back at this mou now since it was executed in 2007, commissioner walker, you remember it took us almost two years to get the mou executed because both parties had to agree on the language. john was monumental in helping us with the language at the

time. from the protocol established in the mou that we respond to complete within so many days, we do an inspection if it is a life safety hazard -- all those types of things seem to be working. as far as complaints made directly to the housing authority through a their systemor 311, i cannot speak to that because that is outside of the department of building inspection. so unless there are any particular questions, i am able to answer those, but it seemed as though the commission also wanted to hear from the housing authority on those other issues. commissioner walker: thank you. >> good morning. management analyst for the san francisco housing authority. we have no formal report at this time on the status of the mou. there were some heeding

complaints at a prior commission meeting that took place a few months ago. to my knowledge, those have been resolved. i will be happy to entertain any questions you have and report back any comments to the housing authority. commissioner walker: this is really helpful because we have complaints that make it back to our department. there are also several organizations that we contract with to provide tenant out of reach. we have been hearing from them that there had been a delay in working with the housing authority to resolve some of the have the ability issues. -- tenant outreach. apparently, there was an effort to get information on the to get information on the housing authority's mold,