effectively and to make a difference in the short term while we figure out a longer- term plan. it will continue to be, based on 2% of trains that every day huron manual, it is probably not in the cards for us to be able to engineer a out much of a reduction beyond that because of the nature of our service. when we come into a portal, there was an interaction between the onboard computer and the signal system to except the automatic train movement. we are successful 98% of the time. that slows the system down. we had a much worse today than normal in terms of the number of trains. if, in effect, crystals the

system. i will certainly make myself available for questions, but in a nutshell, that is the overview of the service problems. >> before we ask for questions or comments, a lot to thank you for serving as our executive director here. she has done this for several weeks and will continue to do it until august 15. thank you for the obvious professionalism and the high regard of your colleagues. thank you very much. will forward to working with you in the future. >> questions? >> i am glad it is moving forward. hopefully you'll be able to move more quickly after that.

congratulations, it is a wonderful report. i want to focus on the issues of the metro service. i was on several of those delayed trains s somehow had e- mail service and had a full report explaining it. it was quite nice. after my fellow passengers stopped yelling at me, they were appreciative. that is what prompted the call for this. these things happen, but it is not business as usual. right there on that day, he had figured it out and outlined how he was going to fix it. it was the same problem he has november. he needed to extend it to the whole fleet. i am not going to confess that i

know poe's work better. i think when we have these significant meltdown or problems in service, but the community of that this isn't another day on muni. we're goint to do something -- going to do something about it. my own personal observation is that there seems to be l delay before the operator knows he is supposed to throw it to emanuel. and my experiences, the operators could not have been more professional explain to the passengers what was going on. again, i am glad to hear there is a proposal to address the computer system.

in either instance, again, i think it is important that we communicate to the operators what is going on so that they can do them quickly. even if we are operating in manual, let's have the start sooner. and i will reiterate, when you experience something or you learned of something that is a significant problem, it is a good procedural vehicle for us to explain to the public. we have asked about it and we have tried to make a plan going forward. hopefully we won't have any more of those issues. >> i would like to bring up not these outages, but i think it was a power outage. they put a dollar up very quickly, and i had a couple people mention how helpful that was. sometimes these are avoidable

and sometimes they are completely out of our control. i think we have a really good opportunity to warn the public, for the even go down and walked out that something is going on. i know i have seen the crawlers on the science. i don't know if there is an alert that can go out, but i bet given the advanced ridership, it would be appreciated. >> we were in the midst of doing a pilot project, staff is currently looking at bringing that back because a lot of major transit systems have e-alerts to alert customers about service delays. we are assessing that currently, and of like to add that we have had discussions

about scripted measures for the operators. they can more or less get a message to central and they know that the transit management system is cognizant of what is happening. you're not just sitting there wondering what is happening. >> thank you for all of this great reporting and congratulations to the folks that won the award. it is such a wonderful opportunity. we get to be the face that interacts with the public. i can't thank you a enough for all of the five worked the you do. i have had the good pleasure of being able to take that service of a number of occasions and can personally testify how efficient in has been and i really

appreciate the hard work that has got into that. the other thing i can hope to look to the future on that are dedicated lanes to make it go even faster. and in terms of travel time reductions, there was a little bit of hang out the several times i've been able to take the system. for whatever reason, it feels like we have a vehicle full of passengers and doesn't seem to me why we can't have more right of way. we will talk about that in the future, a hell. i also was able to get caught up in the experience. it is absolutely paramount.

passengers sitting on the train when delays were experience, it is something that we can all learn from. i like the concept of the da system. people that are stuck on the trains, in case they are not looking at their twitter grrf, -- feed, they are not as having to rely on the operator. i do appreciate all of the ongoing efforts for communication. it is nice to know that we are going to be delayed for a little bit.

>> you have a member of the public that once to address you on one of the matters discussed today. >> the afternoon. let me know if i am off the point. you were talking about getting transportation to the public when you have a lot of the events going on. i like to point out that cabs are also part of that plan. outside of a ballgame, there were a thousand people wanting a taxicab. i'd pick up safely about 2 feet away from where i was supposed to be and i was given a ticket. i have since talked almost every

cab driver ims. they are simply picking up customers in a safe manner. there is a code word he used because he knows it will make the ticket work. this isn't a matter of them going on strike, this is a matter of not wanting to pay $80. i would encourage the board will look into this. they're trying to figure out how the people and taxicabs. if you want to improve the service, i think you have to deal with these people. [applause] >> items only brought up by miss johnson.

>> i may be out of order. i'm here to speak about an item that was scheduled to be discussed during the report. >> that matter was never scheduled for discussion. this is only on matters that miss johnson did raise, and you're welcome to return under public comment. that would be the appropriate time. >> i appreciate that. why can't i speak on the process of the executive director's report? chairman nolan: you can speak on the process. go ahead. >> theesse credit card fees were

scheduled to be a part of this report. this is something that can't be buried in the staff. it needs to come for its own deliberations and its decisions. i take it as an ominous sign. chairman nolan: i am hoping mr. murphy is here today. >> he is not, there will be no report. chairman nolan: perhaps we can move items 11 and 12 and then move to public comment. >> mr. chairman, if i may call the items together, they are on -- on the regular calendar, the chairman has asked 11 and 12 be called together.

amending the section to increase the taximeter five broad rate of $3.50. item 12 authorizes the ceo to issue taxi medallion permits. and full-time temporary vehicles. and amending the transportation code to reflect those permits. >> do want to go right to the public? 2 minutes on these. >> i will read the first three. [reading names] >> in the afternoon, i represent

medallion holders. we welcome that you have the last recognized that we need to raise the amount on the meter. however, it is great and yes we will take it, but we read it since 2003. this is the tactical mistake on your part. if you do not review these fees in a timely manner, then everybody goes into shock and passenger traffic will drop as a direct result. the mta was actually being taken over for almost two years. it took you that long for you to

realize there is a problem. the river routes and bus fares and at the same time, he should do taxi fares. it is part of the same transportation picture. and this city is really getting into trouble because when you review of these fairs, you have to look at what you are imposing on the taxi industry. if you review how much of this city has increased the fees for taxis, and imposed all of these wonderful live calves that again, you should review, because quite frankly, you have a city and calves of suitable for your passengers.

we don't have left on them like you have on buses. we need to think about these things very carefully. >> the afternoon, ladies gentlemen of the committee. i believe cabdrivers are treated like second-class citizens in this city. you have no idea how all important we are to tourists and local people alike. as far as introducing part-time medallions or whatever it is you're going to introduce, who is going get these? who is going to buy them? the companies don't want them and the individual will buy them, i presume.

what are you going to issue these for? are they going to people on the list? have no idea what the answer to these questions is. i hope you will answer me and tell me. i've been on the list almost 16 years the and i am still 197 on the list. it should be 15 years maximum that you wake. i will have to wait more like 20 years. i would like to have more medallions issued to the list. >> [reading names] >> my name is rebecca, i am the vice-president of lending for san francisco credit union.

we are a current medallion sales pilot program and have provided the financing for nearly $30 million in medallion sales. the men and women that seek a livelihood and to maintain the value, for those investing in their financial future by purchasing a medallion. regarding the issuance of new medallions raises significant concern. the particular concern is the creation of another medallion private home -- a pilot program released by drivers. he the proposal is concerning for several reasons. it seems inconsistent with the prior actions last year when it established a program to provide an exit from the industry and bring a new generation of medallion holders.

it has just completed its first year and it has been very successful in providing $20 million to older and disabled medallion holders. it still has no permanent long- term plan that direction from the board. the proposal seeks to add another type of medallion under another type of pilot program that struggles to maintain regulatory oversight and enforcement. if forgoes the public convenience and even though it will add taxes, it may have significant adverse effects on the value of the transferable medallion. i am out of time, but i ask that the board [chime] >> [reading names]

>> good afternoon, directors. i hope you understand that in due to lack of presence of the bands in item number 12 at the testimony you heard from bankers, if the of the cab companies and the bankers don't like this proposal, i would like to expand on that. medallions here, it is a first in your history and if that is going to lead to lawsuits, the cab drivers will be the whistle- blowers when that happens. don't approve anything on item number 12. they are not of interest to the cab company in were put there in this proposal to you through sheer politics. only the people that say it is a good idea are those responsible for the presence of those items.

it would only be the 35 regular routine medallions, but that is debatable. it is the only thing that makes any sense. the city of toronto has 1300 of those medallions and they are very unhappy with them. those drivers are unable to keep up on their payments. their vehicles are completely addressed at all times, and they feel like second-class citizens. if you bring a third class citizens into this scenario, you will really have a messy situation. i am against it, but everything else doesn't make any sense at all. with regard to the proposed flag drop that you have, the feeling that we have is a good thing.

it is turning the powers back to where they were eight years ago. most of us are just estimating. [chime] >> [reading names] >> thank you again, board members. i want to object to the combining of the two agenda items.

secondly, i would like to urge you to go ahead with the issuance of the medallions some conditions of qualifications. it has come to my attention that they have is withdrawn from the calendar and that is wrong. this is a process that has gone on for months. medallions that are proposed, i believe 50 is too many. if it can work, i believe it deserves a second item. i want to oppose the issuance of

10 medallions to be sold directly by the agency that can afford a sale price, because this is tainted by the fact -- are you making this decision for the benefit of the public, the benefit of the industry, or your own pocketbooks? i urge you not to take that step. lastly, i want to say that whenever the question comes up, it is always in the context of more cabs. look at measures to improve taxi efficiency and open taxi access. and by all means, take some actions against a limousines. chairman nolan: next speaker please. >> [reading names]

>> my name is phillilp war -- phillip ward, i'm a lawyer for taxi companies. i objected to the item going forward because we did not have sufficient time to review of item number 12 and allow me to advise my clients and for a general public to consider item no. 12. we received a response from the city attorney acknowledging that the report was in error. the environmental analysis which was identical of item number 11 was wrong.

the environmental analysis to the e-mail response last evening, it was the first time we had a chance to see that there was a different environmental analysis. with respect to the issuance being categorically, we simply have not had enough time to consider the correct analysis. i objected to the matter going forward. for that reason, i believe it has to be announced to the public before this body can make an action.

it should be worth adequate notice. chairman nolan: next speaker, please. >> i am speaking at the staff's recommendation for electric vehicle permits. we all know that more calves are needed. it uses outdated information. it has provided information that shows over 230,000 calls that we cannot handle. new permits will be issued, and

we have in -- the plan for peak time permits that would add is not evaluated. it would have enabled companies to manage capacity, but that was dropped. before you is a pilot program that makes no sense. we don't know what to make of this until regulations are determined. we want a more complete analysis. we hope you take the necessary steps so that we can continue efforts to make taxi service reliable and exceptional part of

the system. >> we think that this is a matter that should be conducted in front of a full hearing. at the proper hearing, we intend to present evidence that san francisco needs far more than 35 additional cabs. we will r present evidence and evidence from our tax a partner. -- taxi partner. i would urge you to postpone the vote u.