are worthy of a division in this organization. short, sweet, and a little bit nutty. shall i leave these or take them and leave them in her office and have you drop by and say hello to her? >> we should get a ruling accepting guests. >> the department can accept it. i do not think it meets the reporting requirements for the department. >> on behalf of the department, thank you. >> i will give this to the director. >> thank you. nice to see you. >> good afternoon. i miss that a little bit. i have a sense of deja vu. i did not realize, i have not

seen you since you came to talk about 311. i did not realize you were getting an award on the clean taxi program. as the primary advocate and author of that legislation, it took us 10 years and it was a mandate and incentive. we were -- we are the only city to achieve this. without getting into the science and math, it required a 20% reduction in greenhouse gases below 1990 levels by 2012. there were 57 -- there is 1500 cabs and we started this program, emissions were up over 100,000 tons a year. i did some calculations last week from a spreadsheet i got

from the airport. other people have spoken about this. the media has done stories about it. i have never spoken before today. that goal of the legislation was 57,000 tons. we are now at 52,000 tons. we're not only a year ahead of time. we under-promised and over delivered. we're on -- the only city to take this stringent, local, aggressive reaction on carbon reduction and make it succeed. i was here to talk about the concern i have about it would not know any of this by going to the city and county of san francisco's website. and from a resolution you passed in august, i believe you do not understand the law. there is a big loophole.

i came here to express my concern about this. to make it clear we reach the goal of the legislation and this needs a new attention. i hope there will be new attention. >> thank you. >> khyam her to find out that you consider me a negative person -- i am hurt to find out that you consider me a negative person. i will say nothing but positive. where is your 2 pound box of chocolate? i paid for this. the campers in the city are wonderful. where are the first people that convention goers see. we entertain people all along. at least i do.

we are an incredibly complicated industry. we're much more complicated than buses. figuring out how to schedule a bus, figuring out how to get a taxi to a neighborhood is complicated. we deserve to have someone who understands the nuances of the business to be directing it. we should have the powers of a division. so the director can talk to police and other agencies she has to associate with. i wrote an article about busting limos. i should not mention this perhaps but the police or hindrance. we should have been busting those a year ago. the fact that it was not a division was a hindrance in our ability to do that. chris -- we will make it short.

she is one of the most brilliant people i have ever met especially when it comes to solving practical problems and finding solutions to what is seemingly impossible problems. the pilot plan, she should be there -- the director. >> our next speakers. those of the last people who have turned in speaker cards. if anyone else has one, please turn it in. >> let me just say i hope this business of bringing suites is not -- sweets is not catching on or you will be eating my

homemade jam. we use mostly toyota priuses and we purchase carbon credits to offset gas use. i have the same concern that charles and expressed. another note. the mention of the thievery of copper wire, the law is broken thousands of times of days. i am please the director is having a grip faughon this. i have to say there is a culture of contempt for the law.

this is an enormous problem you have to come to grips with. as far as the texting section, i believe it should be its own department. it makes no sense to me. it has been under administration. this is not an administrative issue. this is a serious and controversial policy decisions that have to be made by people who are steeped in the industry. it should not be under finance. talk about the fox guarding the hen house. these are people who are responsible for figuring out where the money is coming from. it is our own department. -- give us our own department. thank you. >> our next speakers. >> good afternoon. i have not been here in a while. i want to welcome you.

your first order of business ought to make sure that muni runs on time and does not hit people. the most faugh important thing is to keep the cab industry in line. you ought to learn about what is going on. right now -- the wonder why your department is going broke. she has no time to work on her own stuff. i am sorry. to get out of her. i would like to meet with you. next issue is the garage

contacts. they keep giving me the runaround. what contracts? you have to be kidding. last year you had meetings about days. you ought to learn what happened regarding these contracts. last but not least, i am asking you for the resignation of birds -- bruce oka. you have a duty when you speak to staff, not to tell that information to anybody regulate and in force. i filed a complaint against commissioner oka, because you do not go and lab investigations to other people being investigated

as a board member. you go to the person who reports to you. that is the director. thank you. >> thank you. >> next speaker. >> good afternoon. i have been driving a cab in the bay area since 1979. i have been driving since 1987. i received a medallion three years ago. i am president of the cab drivers association. i would like to welcome you to the new transportation director. i would like to convey the importance of the taxi industry, have its own division within the mta as it did when we moved into it. it makes no sense to me that entire industry which includes 1600 vehicles, around 10,000 drivers and support personnel be folded into the administration

division and now in the finance division of the mta. the director has done an incredible job educating yourself about the industry. she has held over two ordered hours of town hall meetings and made herself available by visiting cab companies and attending various meetings. she studied the industry, including reviewing all the previous taxi commission hearing videos. as it stands now, she is the deputy tax a director. although the cfo is excellent, as a taxi director, she has lived and knowledge rent a standing of the industry. i may not agree with every decision she has made but she has demonstrated a sense of fairness and concern for stakeholders in the industry. sfmta is collecting tens of

millions of dollars from the industry. it is not fashionable that the taxi industry is not considered worthy of its own division. please make this one of your priorities. chris hayashi should be given the authority she needs to effectively regulate this complex industry. >> next speaker. walter paulson. >> the afternoon. >> good afternoon. i have graphics. commander ferguson, he is the -- last of the space shuttle drivers. he has lost his job and that is the last of it. ♪ drive me to the moon

and let me play among the stars thanks to you for all your work so far in other words, thank you ♪ >> thank you. anyone else? any other public comment? next item. >> these items will be voted on. any member of the poor wish to have an item severed, -- relating to establshilishing a steady 5 mile per hour speed

limit be severed from your calendar. that is the only person who has expressed a desire to the consent agenda. >> can we go back on the public comment? there was one thing raise that staff should look into. either get back to us through a memo or a report. the comments raised bwhich is there may be a perfect policy explanation why there is a $25,000 exemption. i did not focus on it personally. and so i would appreciate some feedback on that to make sure we are not creating a loophole that will reverse or strong efforts. in addition, there has been some internet coverage of our enforcement efforts in the taxi division. against illegal taxi service. it was the goal to enforce that and make that enforcement

coupled with our expansion of the number of cabs on the street. that was the stated idea. if we're putting more cabs on the street, we have to live up to our obligations, to enforce against illegal enforcement. when the director is ready to report on that, and maybe the process is completed, that would be worthwhile for the sport to hear about. >> i will ask mr. erskine to look at that. we have a calendar minus two items. is there a second? any further discussion? all in favor? let's go to 10.2. >> establishing a 25 mile per hour speed limit on harrison street between the embarcadero and ryan and jj has to do with

establishing a speed limit in the embarcadero tunnel. >> mr. toronto. >> good afternoon. i am here on these items because -- chairman nolan: you wish to address these together? >> i can do both. i am here to address both items if i could. they have to do with the same thing. one has to do with the south of market speed limit. you have been lowering those 25. they are wide streets, wide lanes. if -- i do not know if the speed limits have been based on traffic studies. they have done traffic studies

every five years. traffic studies have shown that some of them have had increases in speed limits. you are lowering speed limits from 30 to 25. around schools, it has been a problem. you have to lower the speed limits. to lower something you are not enforcing, that is ridiculous. 0 miles per hour, i have never seen anyone get a ticket. ever. you need to look at the issue of enforcement before you look at the issue of putting in something that is not enforceable. if someone can get a ticket and take it to court, you have a problem. i would like to find out what the study shows.

what they do not in force -- you are wasting your time and staff time. thank you. >> anything on this? is there a motion? ok. i support the luring of the speed limit. you have to realize there is a significant global population in the south of market. seniors and families with young children and people with disabilities. there is a cluster of subsidized housing in that area. lowering the speed limit make sense. it is consistent with a steady that senior action network did funded by ntsa, finding problems with bicycle and pedestrian violations.

it makes sense to lower the speed limit. >motion to approve. >>chairman nolan: is there a second? let's take a break. >> as well as a few thoughts to improve it on a basis. we do take a look at on-time performance. on a fiscal year over fiscal year basis, it dipped [inaudible] is there any chance we may be able to do the presentation?

>> we will catch up on sfgtv. >> the agency perceived 77% before. during the last quarter, nine of the 37 lines evaluated achieved on-time performance of 80% or greater. in terms of the mandated goal of 85%, the bay shore express', and of the 88 aboard shuttle were all over 85%. next, scheduled service hours delivered, the agency continues its steady improvement in this area. to 97% 2011. presidio led all divisions on service delivery in the green

division delivered 93.1%. the charter mandated goal is 98.5%. on a quarterly basis, 97.6% of services levered in the third quarter and 96.2% in the fourth. the last of the metrics is a late pullout, the percentage of vehicles leaving the yard behind schedule. performance improved incrementally from 0.8% 2.7% of the party after schedule. the goal is less than 1.5%. -- from 0.8% 7% traded the level of collisions decreased, dropping to 5267% grade the goal is 5.29%. -- dropping it to 5.7%. the crosswalk, continued to

improve on an annual basis to 16% at 2011. in the most recent quarter, 17.7% of the networks maintained as employees created made -- completed major projects. on an annual basis, with a significant drop on the number of muni complaints received. the agency and employees made notable progress in reducing the number of alleged ada violations. complaints to lower neil buses dropped, and as pertains to making -- failing to make stop announcement. complaints regarding operated cellphone used also decreased by 64% 3 we saw some good improvements, but more progress is to be made. while the percentage of what in citations and customers held

steady at 48% year over year, it is worth noting significant process -- significant progress has been made. while large customer volume has significant impact on average wait time, the percentage of customers served within 15 minutes increased to 61% in the most recent quarter and the average wait time drop from 35 minutes to 14 minutes in 2011. we see improvements due to the opening at presidio. i understand and maybe all questions regarding the matrix, but i want to give you a taste of where we stand going forward. discussions with internal and external stakeholders, conversations with the citizens of 53 committee, an assessment of our own, we identified four clear opportunities for improvement. first, how can we come up with more meaningful metrics that not only tell us how to get a better perspective on how to manage the

business but are also it transparent and easy for customers to understand? the metric system or a clear muni are very--- are very muni- centric. how do we come up with more timely reporting? what can we do to make reporting key indicators and more frequent process? third, what to do to improve accountability? historically, the limit the endowment -- limit analysis makes it challenging to drive improvement. if we speed up the time with which we do reporting, there should be much more useful tool for our leadership. last, let's make sure service standards are well integrated with the forthcoming strategic plan. to achieve these goals, we will develop refreshed service standards with management and staff, soliciting feedback of this body and other stakeholders and program for rd

adoption. while we certainly have meaningful metrics in the report, this is a great opportunity to do a full review in advance of fiscal years 2013 and 2014 and come to something useful for all parties involved. that concludes my presentation. >> members of the board? we are more interested in a meaningful metrics and everything that goes into that. that would be very helpful. i appreciate your reaching out to all stakeholder groups and individuals. i assume that would include members of the public who are not part of the group. >> one question was this -- that i want to get to the mattress -- earlier, a previous board meeting, mr. mason reported to us on the tremendous effect the drive camera had on reducing collisions. in this report, there is a

reflection of progress, but nothing approaching the dramatic results that had been suggested. i suspect the case is mr. mason reported a reduction in a certain type of accident not reflected here. can someone help me reconcile those things. -- can someone help me reconcile these things? does my question make sense? >> when i reported to you on the drive camera, there is a significant reduction. when we talk about a reduction in accidents, what he presented to us was overall system accidents, which include bus and rail. what i gave to you was a bus. there is a reduction in bus accidents.

i also talked about a reduction in drive camera incidents, there had been a significant reduction in advance as opposed to accidents. >> my recollection was, and if i am getting this wrong, please tell me. you have never hesitated to be frank with me before, and i appreciate that. my recollection was it was suggested that drive cameras had reduced accidents by sending on the order of 50% or there had been a market reduction in accidents. -- marked reduction in accidents. >> i don't remember the exact number, but there was a reduction. let me clarify the 50%. you may have seen 50% reduction in drive can events, not accidents. >> an event is something that

triggers drive camera view? that is very helpful. my other comments are more travis-directed. i realize there is going to be more discussion, but this is something to which we have given a lot of thought and i think the frustration i have felt, and i apologize to those of you who have heard before, but it seems every quarter, there's an article that says whether our rate is up or down, and it does not have a lot of meaning to the average rider. you know -- let's just take my personal situation, since i am the one talking. schedule appearance does not matter to me. i'd write the metro bus fleet. what matters is how frequently the train is coming and how long it takes me to get downtown and back. it would seem to me an awful lot

of ourridership is concentrated on the metro and as we should be looking at, not schedule an appearance. -- not schedule adherents. perhaps a way to do that is when you have a line with greater frequency than 10 minutes, you are looking at trip time as opposed to schedule adherence and that sort of thing. as i understand it, we measure this on-time performance by sampling a number of routes. that's ok, but sometimes it has been explained that we had a better performance because that meant we sampled, the routes were more on time and other times we had trouble because we sampled a route with a lot of turns and twists and potential for deviation. it seems to me we should be surveying our metro routes and surveying our metro routes and the 38, 14, and 30 every quarter