of the 812 cases we closed last year. our mediation program allows complainants to resolve issues with the accused officer in person in a dispute resolution format. the goal of our mediation program is to bring the involved parties together in an effort to achieve mutual understanding. we have a partnership with community boards and the san francisco bar association. through this partnership, we are able to provide neutral mediators for our mediation program. our mediations can and have been conducted in languages other than english. participation in the mediation program is voluntary. both the complainant and complained of officer must agree to participate in the mediation program for the mediation to go forward. i continue to be proud to report that eligible officer

participation in our mediation program is 95%. the mediation participation rate of the san francisco police officers is the highest per capita of similar mediation programs in the united states. before i conclude my remarks, i would like to share a few statistics which you about the complaints the occ received in 2010 and how we resolved those complaints. in 2010, we received 854 complaints. this represents a 16% reduction in complaints we receive in 2009 when we received 1018. our sustained rate was 9% of the places we closed. we found proper conduct by 29% of the allegations were investigated. we found that 3% of the allegations were not true. of the largest percentage of allegations we received were for

unwarranted action, followed by conduct reflecting discredit. allegations of unnecessary force comprised a very small percent of the allegations we received, only 10% of them. in 2010, approximately 26% of the complaint tips or african- american, caucasian's comprised from 30% -- 32%. another 18% decline to state their rates. additionally, the complete tips included asian-americans, 67, latinos, 12%, native americans and as of the calendars at 2%. the office of citizen complaints is located at 25 than ness avenue and the 28th floor, the corner of the van ness and marketed. easily accessible by public transportation, and will receive a walk-in complaints. we also received complaints by telephone, mail, and by fax and

by e-mails. we do have an answering service for complaints off-hours, after hours. our staff speaks several languages, which include cantonese, mandarin, burmese, and spanish. for other languages, we do provide an interpretation service. you can also filed a complaint at your district police station, and personnel will for those to us. as i said earlier, a senior investigator is in the audience to answer any questions that you may have or you may speak to him individually. that concludes my remarks. thank you. >> thank you very much, director. for members of the audience, it is very important to have a strong occ in order to have a strong police department. director hicks says come in to take over the organization. she has looked into credibility

and investigations have been quicker. if we have an issue with a police officer, we need to address it to rehabilitate the officer or no longer have the officer be a part of this police department. strong occ as for a strong police department. during public comments, if you have questions, feel free to talk to them. they play a very important role. commissioners, any questions for director hicks? >> thank you, director, for your report. it is always important to put in context the good work the occ is doing. i noted that you describe that from 2009 to 2010, there was a double-digit decrease in the number of complaints to the occ about the public's interactions with the department, which i took as a very good news. the public is generally more satisfied has fewer complaints with its interactions in the department. i was wondering if you can comment at all about whether

that trend continued in the current calendar year in 2011, if you are seeing year-over-year decline in the number of complaints being brought to the occ? >> yes, commissioner. the trend is a continuing, not at the rate that it occurred last year. currently, through the end of this month, it appears that the complaints filed in 2011, as of today, are about 10% fewer than the complaints that were filed in 2010 as of august 21 -- august 31, 2010. >> thank you, director. that is great news, a testament to your department, and it is also plainly a testament to the heart and good work of the

members of the rank-and-file of the department. they are exceeding the commission's add your call and let the public demands, which is to have a professional police force that treats everybody in this city with respect, saying at a double-digit decline over two years, with the number of complaints for the occ really reflects that work. thank you very much. >> you are welcome. >> commissioners, anything further? >> thank you. director, i was wondering if you or the senior investigator could give the public just a one- minute sort of overview of how an investigation is protected. that kind of information might be informative -- informative to both them and members of the commission. >> thank you, commissioner. briefly, when an individual files the complained with our office, that individual is

interviewed. if the individual walks in, the complainant is interviewed immediately. if we receive a letter from an individual or an e-mail, the investigator contacts them and invites them to come into the office or conducts a telephone interview. in addition to interviewing the complainant, our office also contacts witnesses, civilian witnesses. the office may interview police officers. the subject police officer, as well as witnessed police officers. we also, in some cases, send out written interrogatories to police officers to answer call member response forms. the investigator gathers

additional documentary evidence. we have a document protocol with the police department where we make routine and non-routine requests for information and receive that information from the department. the investigator evaluates all of the evidence, including britain and testamentary evidence -- including britain and testamentary evidence. there may be a conclusion. there may be one allegation in the template or several allegations in a complaint. then there is a review process in our office, and that review includes the supervising investigator who has been involved -- senior investigator who has been involved with the journey level investigator all the way through. and the chief investigator is also reviewing the

investigation. finally, i reviewed the investigation as well. and we send a conclusion of our investigation in the form of a letter called a preliminary finding letter. if we conclude that an officer has engaged in misconduct or a neglect of duty, then we would prepare what is known as a sustained report. that report is forwarded to the police chief for the police chief to determine whether or not he agrees with our conclusion. if i indicate in the sustained report that the discipline would result in 10 days or less suspension, then the police chief has the final say, and the police chief can agree with me, disagree with me, and that is

the end of that process as far as the occ is concerned. if it is more serious misconduct that would result in charges being filed, this commission, with the police commission, if the police chief disagrees with me, then i have the ability to independently file charges with the police commission. it is rare that the police chief and i disagree on this conclusion that i reach in the most serious cases. overall though, the agreement rate between the police chief and the occ is 95%, so a it is a high agreement rate. are there any other questions that i can answer? >> no. >> you're welcome. >> thank you. any the questions? let's move onto line item 1c. >> the commission reports.

first, the commission presidents reports, followed by the commissioners reports. >> the district captain's report, so i will defer to that. anything to report? >> i have a quick announcement. it was predicted last week, and i hope to the implications for the crisis intervention teams did go out to all the members of the department. for the audience that is not familiar, the crisis intervention team are specialized and trained deployed units to deal with folks when there is a call for service and the person might be in a mental health crisis. it is a really important undertaking that this commission has prioritized to ensure we continue to improve our services to those in mental health crises. we certainly encourage everyone, all officers, especially those with a couple years seniority, officers who want to continue to elevate their service to our cities. i really encourage those applications, especially coming

from the mission, the tenderloin, and the southern districts, because we will likely pilot it in those districts. and spread the word to fellow commissioners, please encourage those applications. >> thank you. >> commissioner, lieutenant, and i met to address the last commission discussion regarding the mission of priorities and scheduling, and the product of that is a a draft of where we're at in our thinking at this point in time. it is not meant for discussion tonight, because we have not calendared it is a discussion item. however, we promised to report back to the commission tonight as the commission report, and we thought it would be helpful as well, since this is a community- located meeting, to be able to pass out, to members of the

community, the projects that the commission has identified. before we go further with this, i would just like to note that even though this paper reads projects and goes on to read a general priorities on page two, note that the commission is concerned and involved with many other matters in -- and priorities. it is just over the course of time, starting pretty much with our retreat, we reviewed our priorities for the next year. and have been in evolving in this. so we decided to try to make this more functional, the setting of priorities, and functional in terms of scheduling it into our meetings and seeing to it that we address it. instead of having the three tiers that we had before, we decided to see what it would look like to just put all the

parties together, with the exception of the a-set priorities. the a-set priorities are listed as the ongoing projects, activities anticipated in the next 90 days. what were previously identified as a-projects are now going to be over the next 90 days, and the rest of the priorities, described as b and c priorities are just listed as general priorities. the third page his accomplishments regarding priorities identified earlier to date. so that is a list that we expect to grow as we, you know, work with this system. the idea is really to a more focused on scheduling with this document. the suggestion was made that we

use the last month, or the last week in the month, to address the priorities. this is a working document. it is fluid. to change things as the commission, the department, and the occ director, as we are all working together with the community, decide that things should be scheduled. we're doing a similar process with the disciplinary cases in terms of scheduling over a month time span. we're moving in that direction in terms of scheduling on policy items as well. commissioner, would you like to elaborate? >> i do not think i have anything further than what you said. it is a very fluid document. we will discuss it with the rest of the commission and will try to move forward in giving some of these things off our priority

list and onto our accomplishments. >> i want to thank both of you for your work on this and i thank the lieutenant for staying late last night to speak with you. i looked at the list, and we have not voted yet, but it looks great and in order. i liked the fact that we have some proposed dates. i am quite pleased that this is a fluid document. one thing you will learn is that priorities often change based upon in emergencies, which has probably been the standing operating procedure for us as a commission, unfortunately. we hope things stay smith, and if they do, we will keep working on these priorities. of course, if any party arises, we will deal with both of them. thank you very much. and for the public, we let these priorities. sometimes things happen. like, i hope this does not happen again, but we had to pick a new chief. that through s way off with

meetings. sometimes there's a significant officer-involved shooting and we have to get involved with the community. it takes things off track. it is kind of like an emergency room with a triage. this is great, and we will work on this. hopefully there will be no big issues to deal with. commissioners. lt. peter >> 1d, consideration of future commission meetings. >> any announcements? looks like we had the list in front of us for scheduling. next we, we pretty much of our agenda in place. is there anything else somebody would like to add? >> can we get the committee meeting scheduled for next month or is it identified? >> we do not have one identified yet. through the last week of september. >> i wonder if we want to have one and where?

>> that is a good idea. we want to get back on track with a monthly meetings in the community. next week, if we put a note to ourselves, let's work with the list we had and the order of meetings we have had. let's find the next community to go out into. anything else, commissioners? great, ladies and a german, -- ladies and determine, we have public comment, but the next part of our presentation is keith sanford's presentation regarding the district. if you want to talk about the district it is probably better placed after line item 2. anything regarding our first part of our presentation? ok, hearing none. let's please move into why we're here tonight, line item 2. >> the commanding officer to

address the commission on police activities in the richmond district. >> you have a presentation, captain? >> yes, sir. >> good evening, president, vice president, commissioners. and the chief and commander, director hicks. ladies and gentlemen. with your permission, i would like to present an award to mr. ernest lopp. can you please come up, and the chief? >> ladies and gentlemen, this is mr. ernest love, jr., from

san francisco. i would like to abolish his excellent work and the richmond district. he was very instrumental in the arrest and identification of a burglary suspect, an individual who breaks into a house while the homeowner is there. the incident occurred on june 15, approximately 1:54 p.m. in the afternoon at 1729 peter street. mr. love was working in the area, and consequently, he heard an individual female yell for help. mr. love observed an individual fleeing the scene. consequently identified that individual as the perpetrator of a crime. stop what he was doing, immediately became involved in the pursuit of the suspect. i was given a footnote by my staff that mr. love also played football at sacred heart. i played ball at wash.

>> mr. love deserves two awards. [laughter] >> mr. love pursued the individual wall this victim was yelling for help. individuals within the neighborhood recalling 911. mr. love chase to the individual, consequently tackled the suspect at 2440 bush street. he detained the individual and held them down and all assistance arrive. consequently, the police department handcuffed the suspect, as mr. love became a witness, as well as identified the person as the individual piece of fleeing the residence. consequently, as a result of his immediate ability to determine the illegal activity, identification of the suspect, the heiress to the dangers burglar, and the return of the victims' property -- the arrest of a dangerous burglar, and the

return of the victims' property, we would like to present to you this accommodation. thank you very much. [applause] >> thank you very much. >> thank you very much, thank you. >> thank you so much. >> thank you again, mr. love.

>> ladies and gentlemen, i am the commanding officer of the richmond police district and have been for the past three months. i certainly have to appreciate the move from midnight to days by the chief, an excellent move. [laughter] for me. you know, i do not know if the commissioners would like to sit up front.

presented on the screen is the statement of purpose through chief sur. just looking at the interactive, a positive influence of the community working with the police department, one example was mr. love's ability to be interactive with the san francisco police department and the community. it embodies what the chief is stating. we also had an incident on the 2000 block of an armed robber the alleged bomb robbery. we arrested two individuals with guns, two without the without the community's involvement, without business individuals involvement, the san francisco police department would have a very, very difficult responsibility to maintain. looking at the symbolicness of

what we do with the community and business, the chief has stated its eloquently. these are the commissioners, and you have the opportunity to meet everyone. the president, vice-president, commissioners. the richmond district consists of a number of communities, the outer richmond, presidio heights, inner richmond, pacific heights, laurel heights, it jordan park, sea cliff, and the lake district. we have approximately 13 individuals that are on the advisory board. when i call your name, please stand up. the president of our advisory board, trish munley. [applause]

stuart willliams. [applause] michael lynche. unmanly -- edmond lee. mr. and mrs. rillo. . lee. john. [applause] gene barrish, sue frye, doug boen, mr. mcgee, hazel, and james douglas. morgan st. clair is our representative, and i do not believe she is here. i would like to acknowledge david heller, president at a. gary street merchants and -- geary street merchants association. also, a person who worked closely with me through the

network, jeanie lynch. [applause] the richmond district also consists of three district supervisors. eric mar, mark farrell, and ross mirkarimi. our geographical area consists up 5.7 square miles and approximately 101,000 individual residents. our district sectors, five districts sectors, ocean beach is the border, golden gate park, presidio. the richmond police station staff consists of one captain, myself. and my captain staff, once sergeant, sgt long, three officers. i have my right man, considered to be the commander. laurie has been around a number

of years and is vital to with regards to giving a lot of influence and decisions. i think she actually got commander before you got promoted. just joking. our plane close units, one sergeant, six officers. the day what consists of two lieutenants, three surgeons, 24 police officers. night watch has two lieutenants, eight sergeants, 36 patrol officers. we have an investigative team with the six investigators. our motorcycle division, one sergeant and four officers, totaling 100 police officers at richmond station. i certainly want to acknowledge the fact that the chief has increased our motorcycle enforcement team from two officers to five. today, we had one of our officers retire. his picture will come up. it is officer jim mcguiness. the breakdown with guards to

female and male officers. we have 16 female officers. three asian, one african- american, nine caucasians, at three latina. 77 male officers, 24 asian, four african-american, 36 caucasian, 10 latin, and three others. we also have a number of officers who speak languages other than english. including spanish, italian, curry and commander in, cantonese, and russian. statistically, the focal point when i arrived at richmond station was to deal with violent crime, robberies, assaults, a homicide, fighting, and things of this nature. consequently, year to date, we're fortunate in part one crime