under goal 3, it should be state of gold repair, that includes both vehicles themselves, and wheelchair lifts, etc.. the state of good repair is so important. when this agency has had a better state of repair, performance has gone up. there was this time, perhaps before any of the current board and that we saw the in performance. i had a senior official that i probably shouldn't name by name who took me aside and said, you know, we are getting a little bit of a free ride on new equipment into being in an

unusually good state of repair because we just got a bunch of new equipment. we think it should be a key focus of the agency. objective 3.1, emissions of pollutants. we think it is great to be concerned about that, but we should be framing it in terms of emissions per unit of service delivered. if we had people shift from cars to meet tomorrow, and we increased service to meet that demand, we would see emissions go way up. -- emissions from muni go way up. but car emissions will go down. if we are moving more people, it should be part of the denominator.

within that as a more productive way to think about emissions that the agency itself produces. about capital projects, there are a lot of ways to think about capital project effectiveness. did it do what we hoped it might do? not just whether those projects are delivered on time and on budget, whatever. looking in the capital projects and asking, is this really what we should do? is this the best use of this money? does this contribute meaningfully to our objectives? if we deliver a bad project on time, who cares?

the objective would make reference for new sources for the agency. this is a key challenge. getting to the point where we can ask for new revenue sources to do the kinds of things we are talking about to do the things that are envisioned in the enhanced plan, and think it should be part of the focus as well. we understand there are political barriers for doing some of that. progress toward that is something that we should measure. it is very difficult to go and ask for more revenue and we have a high rate of absenteeism. we improved our own case for

asking for additional revenue. i will let you read this one on year alone since it won't quite make sense. some of the goals should be renumbered. that is included in the written recommendations. the strategic plan performance should be included with these services standards report and a unified documented that answers the question of how we're doing on what we consider to be important to do. lastly, this is something that cannot and our discussion of the plan that the council. i think it is an important way to think about this. if we are setting priorities for

the agency in deciding that these things are priorities, we should ask ourselves and honestly answer, what are we doing now that we aren't going to be doing any more? a priority is a decision to do on one thing as opposed to a number of other things we can do. what is not the priority? i think we are a little bit short on having an answer to that. that is the strategic plan. i wanted to touch base on muni's anniversary. the summer of 2012 as the one hundredth anniversary of this pretty amazing transportation agency.

we recommend the agency holding streetcar festivals, one in the spring and summer and one between thanksgiving and new year's because the actual anniversary take place between things giving it new years but we understand a lot of people are not in town. in the spring are summer, we maximize the chance of tourists to participate in the festival. yet to solicit sponsorships from businesses to pay for these. i have occasionally seen the historic streetcars in my neck of the woods. it is a delightful thing to see how the regular metro line. they were out training people, and it was still fun to see, anyway.

it would be agreed with a call attention to the one hundredth anniversary to this. we will use this anniversary to promote public transportation in general other locally in the bay area or internationally to creatively rebuild on the relationship with the public. there is a certain amount of tension there. everybody grumbles about it, and we think this is a chance to reintroduce the agency and remind people that it is something very special. because we have such high expectations for it, it is unlike anything else in this country. this anniversary is an opportunity to renew their relationship with the public. if you have any questions, i

would be happy to answer them. >> thank you for the zero is thoughtful report and thank members of the council. members of the board? think you. >> i feel underdressed. i will try to address a little more festive. [laughter] >> do you want to speak about the citizen's advisory council report? one member of the public that wishes to address you. >> the afternoon, board members. i am a little annoyed at the fact that taxis were not mentioned in the bigger picture

of transportation of san francisco. we certainly are part of your system whether you are a part of the problem or part of the solution has yet to be determined. i would say inaction is not good, and what we have gotten so far as inaction and the cart before the horse. repeatedly. the cart before the horse. where the cabin before the driver. for the public. now no funding for taxis, that is what i am talking about. informing the public as to where best to get a taxi, the best times to get a taxi, how to attain a taxi. availability. we need more information on that. i understand the airport lacks

proper site age -- signage. it was picked up and my surveys. i wonder if the tax the advisory council has gotten your report on my survey. it is a survey that i designed, sponsored, employment, had delivered to you, homework that you should be doing. the idea is a that you can process the data. this is like a radar screen. it picked up things. it picks up things that have been consistently and systemically problems in the taxi industry. >> any other items under the citizen's advisory council report?

this is an opportunity for members of the public within the jurisdiction of the mta but not on today because the agenda. -- today's agenda. the first is anonymous, then followed by [reading names] . >> good afternoon, chairman nolan. yester day, i faxed a letter to the board of directors. i did a male is and she was very courteous and professional. i came before you because i am a resident of park merced. it was recently disclosed to me on may 24, it was an unbelievable day because the first amendment rights of the

residence and the public here in san francisco were denied in the land use committee at a later that afternoon before the sort of -- on board of supervisors. we were prohibited from reading the 14 pages of revisions that were introduced by supervisor david chiu in land use committee that changed the contract. we were not aware of the fact that there is a memo included in the legislation and the memo refers to $50,000 to be given to a project in supervisor carmen chiu's district. it is on muni stationery written by employees, and is a supplemental money. however, nowhere in the documents posted online and did

this ever surfaced. that is alarming and disturbing. one of the things i did not mention in my letter, i think an investigation is warranted because i think it is a conflict of interest for that legislation to have been included within the development agreement that the donor of the money tremendously stands to gain hundreds of millions of dollars because it was an improved proposal. [chime] it is a conflict of interest. thank you very much. >> next speaker, please. >> i am with the neighborhood association, chairman of the public safety committee. who like to bring before you a

transit issue that has gotten much worse in the last year but has a very easy solution. i am talking about the overcrowding during the #21 line. the buses are so crowded, they go by many bus stops without even stopping. the problem is especially bad in 2021 is too crowded to get anybody on and leaves the same way. it also helps us with the students. we are limited the number of parking spaces for cars, it must mean that we have public transit. we cannot get to work when the buses are too full to let us on.

in may of 2010, they cut back rush-hour from six minutes to every nine minutes. the must return back to the six minutes intervals of the the overcrowding can get changed. i see you have done that on some other lines. it is important because we are having an increased amount of population and the 21 is not able to stop and pick up passengers. on wednesday, there were 12- minute intervals. there are many slogans in this city talking about a chance of first city. it doesn't do any good to call it that if we can't get on the buses. >> [reading names] >> i wanted to speak to you briefly about the ongoing problem have with tickets for

taxi drivers. as an example of unfairness, it happened that the oracle convention. there was a temporary taxi's stand. a uniformed officer came to the stand and instructed the drivers to move forward to a nearby bus stop. drivers follow the officers instructions and shortly after, they issued a ticket to one of our drivers for the drive-by ticket and came back a few minutes later. the same driver, the same location, five minutes apart. we submitted the document and is hot huge pile of police department transportation documents. the driver has to come back the

day before christmas, $510 in order to appeal in person. so be it. this is life. if you can please instruct them to leave the cab's alone unless there is an obvious for egregious violations going on. if the driver is there to pick up a fair, let them do their work. >> i work with the neighborhood association transportation commission in of like to thank you for the effect of conversion. it has been effort less and has

helped amend a lot of the issues we have been dealing with. i am here to support many of the comments of two speakers bacchank now. when they proposed beefing up the five and cutting of the back, we did not really protest. we try very hard to support mta and every way we can. streamlining the two-way hayes and the reaction to the cutback on the 21 are illustrative of those efforts to tryt to cooperate.

we have reached a breaking point on the 21 at rush hour, it is very true. i would like to remind you how critical the situation has become. a supporting very heavily the market octavia plan and the meeting transition to get the infield. >> good afternoon, a director. november was a big month. how you issued in the -- you issued the eis to the brt and the -- i look and see that if you do everything right, you can reduce running time by 33%.

-- quick boarding. i put out a 45 page set of comments. it is more important than changing routes here and there, to really see what you can do to keep cars away from the buses. i went through all sorts of detail as to how that might be accomplished. we must do it. and when we're looking at 33%, that is a quarter of a billion dollars. you can easily consume some of that in extra service, but you might save problems into the future and they also show. and when you take a lame, you don't really slow down the cars. all this kind of stuff has to

happen. the other thing that has to happen, i hope you guys have the power to say what goes into the study. the thing is, it took four years. i don't know where the time winter. we have got to get this done much more quickly so we can see some of the good stuff happening. [chime] you can stop consolidation, and i have a lot of pages on that. >> had good afternoon, i am a proud member of the yellow cab, it will be 30 years in december.

i am just worry that it seems to me that they are not doing pretty much anything, and i thought that they were supposed to be put together to look at the pilot project. the pilot project, there is a report that was made out awhile ago, and as far as i understand, it was never submitted. the replacements -- i don't want to seem like i am being better, but the replacements that went seemed to be slanted and a whole different direction. all of the things that we worked on before have been put behind

barriers and not happening. i am just concerned that in the taxi advisory council is there to be they are so that we think we have some sort of voice. i guess that is what i am getting at. again, i don't want to criticize in a staff members, i think they're all doing a very good job and so are you guys. i hope that you consider us medallion holders, drivers. and we need your help. >> next speaker, please. >> these of the last two people that have turned in a speaker

card. >> i don't know if i can be here for item number 16, but the back seat -- >> you cannot discuss this under public comment. >> it says in the report that you can't discuss it because you don't have enough information on that. >> you cannot make comment on an item that is agendized for discussion. i would disagree with that. i would call to that point of order. there is david to discuss about it, and i would like to discuss the data that you will not be discussing -- there is data to discuss. i was wondering if they were aware of the new 2011 data that i submitted in october for purposes to this body. it is fair to say, it is like

radar. every year, it cuts through the san francisco fog that is being displayed here. i did not have a pen in my cab at the time, and my customers are not happy. what do you think about those televisions in the back seat? so what do you think about that tv in the back there, sir? no comment? >> no comment. >> you do not think it is annoying? you are a customer. [tape playing]

testing, testing. >> in the past few months, some thought it was right to have these screens. chairman nolan: your time is up. >> no, i have 20 more seconds. >> i appreciate it. >> thank you, and have a good night. testing one, two. what did you say about that screen? chairman nlanl -- nolan: thank you. clerk: [reading names] >> we appreciate from your

personal life, for the city and the public. sometimes when the staff brings you anything, please look at that in a different way, and going back to the town hall meeting about the tax matters, there are four people every meeting. the same four people every meeting. why? there were 36 at a town hall meeting when mr. ford was here, and issues were raised, and whenever we achieved, since it was not so developed, they brought in an outside

consultant, said that somebody can whitewash the story. the majority of the people in the town hall meetings, like 100 people, 99%, they went in one direction and told what needed to be done. the garbage, what they have done wrong. to continue with that. so please look into that. we will discuss when the full issue will come out, so i request you and also give us enough time. bring this to the next meeting. let's bring them back, and we will see all of them sitting here today, why they are here. we want to bring the others here to show you what are the problems. thank you. chairman nolan: thank you. next speaker, please.

clerk: [reading names] >> i first want to issue a belated happy thanksgiving. i was not able to do that before. there is a lot to be thankful for. forgetting the mirrors. there are other things not to be thankful for. i want to address an item on the other industry goings on. we are not getting that. there seems to be some rough going on between the web master in the taxi services people who are assigned to make sure this gets on the internet. we are not getting it. we are not getting it in a timely manner. this should have been online and available for us to look at way before a few days ago. why do we have to wait until the why do we have to wait until the last minute to find out about