job to fix things, we believe it is our job to fix things. in accordance with that, my company within the last year has put about $150,000 into a service that we offer our customers. it is a hand-held application that people used to completely bypass the hold and get right into the dispatch system. this week, i looked over the numbers. i think on the slowest day, we had about 500 customers use the tax in magic, on the busiest day approximately 800. we also in the last few months have initiated a system called udi, which is a dispatch enhancement, which allows many customers -- most customers are calling from the same address that they called from the last time, so this system gives the caller an automated response

option to say, yes, i want the taxicab from the same place, and the order gets into the same system extremely fast. i would like to commend the mta staff, the incentive program for the ramp taxis is a superb think. it is tremendously appreciated by the drivers. the ramp taxis do more difficult and more demanding work than any other cabdrivers. if you hundred dollars worth of incentives really makes a difference. it is an acknowledgement that is very important. there are a couple of other issues here. i have run out of time, but our company will continue to work on improving dispatch. one thing that we cannot do and that we do need you guys to work on is more taxicabs, and printed yearly, we need more at our company, not just more taxicabs

in the city. our biggest problem is that we are routinely completely overwhelmed with the dispatch service orders to the point where we have every single taxicab and our fleet will have the mitterrand and 100 orders on the board. it is an absolutely hopeless situation. the answer is more taxicabs. we are cautiously optimistic that the board members are going to move in that direction, so if you can enjoy them on, please do. thank you. supervisor wiener: next speaker. mr. grueber. >> thank you. i am with united taxicabs. there is one message and i would like to convey. it is that there must be improvements, not just in the

quantity of taxicabs that are serving the public but in the efficiency of windows -- them serving. you can improve service by adding taxicab's of two. , and then you reach a point of diminishing returns because you are affecting the driver and, by doing that, and the more taxicab's you put on the street, more drivers have to struggle to make a living. it will impact the quality of service. it will impact the safety of services. a good steady goes back a few years now let shares there is an inverse ratio, an inverse proportion between the driver in, and the number of accidents become a good study -- a good study goes back a few years and

shows there is an inverse ratio. there is a technology that is here today. the problem is that it is now dispersed among several different applications that are now being used in san francisco, and numbers and numbers of them and are being developed across the country, and this needs to be consolidated into one system that every passenger and every cab driver and every cab in san francisco uses. this will be a tremendous help. centralized dispatch is an idea that goes back, i can trace it back to a previous the administration that had a task force that recommended an least exploring a centralized dispatched. this goes back to to 1989 or 90. technologically, it is a snap of the thinker. taxicab companies can integrate their already computerized systems, and one company can

send off to the others only those calls that they themselves cannot handle, and this will work for everybody, and the reasons we have been given, the reason why nobody is pursuing this is because nobody has pursued in the past. in other words, the power of the cap companies to block this is the very thing standing in the way of anybody taking it seriously right now. let me just say that the dispatch systems as they now currently exist unfortunately are terribly corrupt. that needs to change. no one is getting a handle on this. and i also -- well, my time is up, so i will stop right there. bank. -- thank you. supervisor wiener: thank you.

next speaker. >> it was my pleasure and honor to be a ramp cabdriver for over four years before i became a regular medallion holder. first, i want to thank christine hayashi. she has upset every single one of us, and that is a good thing, and she keeps moving forward. i cannot imagine this industry without what she has done in the past several years. i have seen many supervisors and many mayors come through here and try to sink their teeth into the taxicab industry and sort it all out. they typically have held a bunch of hearings, got overwhelmed by the minutia, the corruption, the personalities in the industry, and then they have thrown up their hands. they have issued a whole bunch of new medallions and have then gone on to seek higher office and declared it a victory. i hope this does not happen with you folks.

i hope if you seek higher office, you win, but that to fix some of the problems in the industry. none of those people who were here and have gone on ever addressed this issue of the dispatch. this idea of centralized dispatch has been years since i started in 1985, as i remember it. i have been working for two years with the only system i have worked with and have found it to be brilliant. it is now about 20% of my calls are coming from it. i have no financial interest in the company, but i get about 20 percent of my calls from it, and the customers, we looked at each other over the back seat and say, "can you believe this?" is stand on the corner or houser they could beat talking to the cabdriver or believing in message. it is brilliant. it is the wave of the future.

we need to in this direction. çhñyou can see the wonder of ths think for yourself. one other thing, charging cabdrivers' a percentage for cat -- credit-card fees is ridiculous. it sets up a situation of very customer get in and the customer gets -- we have never done that, and i hope that we never do, it is as good as cash. we also need data. if you're going to put out more medallions, do not make it strictly a political decision like the other people before. >> bank -- supervisor mar: thank

you very much. any further public comments? >> for a couple of years i worked in the hospitality industry. i saw firsthand how bad areas were with taxis. they were flabbergasted at how horrible the situation was. i am on the side for more taxis. supervisor mar: thank you very much. any further public comment? >> public comment is now closed. supervisor mar: thank you to the members of the public in the one gentleman -- i know that i'd like to thank when i grab an issue, i do not let go until it is done. i know that mta staff is dedicated to these things as well.

just a couple of issues that wanted to get a comment on one of them, and i mentioned this before, about credit cards. i noticed that there is less pushed back now than there were a few months ago. there were signs trying to discourage people, and i wondered if they were still there and if the agency was trying to transition more smoothly to the credit card system. >> in boston and new york there was initially a lot of resistance. but we have plans going forward as to the credit card issue. i do not know to what extent i should talk about them today. but we definitely want to reduce the percentage down to something more comparable to what other

merchants would pay. 5% was selected because that is what was typical in other cities. in new york is 5 percent, in boston is actually 6%. that looked normal at the time of policy, but since the franc dog act had been passed, there have been a lot of learning experiences from the ground. we will be drafting additional legislation pretty quickly here, to revise that policy. supervisor mar: i know that the mta has given a lot of thought to structures and permits like that.

personally, i am not a fan of the traditional medallion system. i think that it injects a lot of inefficiency into the system and in forces -- and present their lot of enforcement issues. putting in the middle man that can charge and make a lot of money. i am wondering what the thinking is around different structures. >> absolutely. the single operator permit was a different kind. in many ways companies have asked us to give a number of temporary permits to the company's. said they could operate the vehicles without a medallion holder involved. yes, we are thinking about different ways for these permits, as they do not meet the traditional medallion mobled.

putting medallions on the street or taxi driver in, and that kind of thing. supervisor mar: in terms of the complaint system and how it is processed, different groups will be good or bad, and i know it is something that i have dealt with regularly, people who have had bad experiences with a cab, they report it to 311 and they never hear anything. that is not unique to the cab industry. we are gradually making a lot of those 311 issues, not really responding, they do a good job of passing along complaints someone saying that a cab driver

made an inappropriate remark, or whenever, how would this process go to the mta and how would the process go? >> i would encourage everyone to use that system. we have 7000 individuals out there and it is hard for us to bring them all to a certain level of quality all at once. if we find particular issues with a vehicle or driver, we want to get that into our data. the issue of calling someone back out after a complaint is something, as we have come in and created a new process, we have found that sometimes we would call people back and they were upset that we had called them back.

saying that they had already called in -- what are you bothering me for? i already left the details. these other ones that seem the most sensitive. we are still finding our way as far as the right procedures and whether to call someone back. what does happen and, and it happens based on the number of staff and the nature of the complaint, if something is safety related, we will prioritize that. for every complaint, we will call the driver and ask their side of the story. if there is an issue that can be resolved by the impact of the compact -- of the camera, depending on what our taxi driver tells us, we may either feel that there was something

indicated. we will counsel them on their individual issue. and -- anger management, customer service, maybe you should not use that word in the front of your customers, or something like that. or we will have them come back in for a day of retraining. we want to use that to identify the problems that we can -- fix on a case by case basis. supervisor mar: i know that when they call, they ask if we want someone to keep in touch. >> i will double check on that.

we only have one person who is currently dedicated to those processes. supervisor cohen: i hope is that it would involve the big companies to small companies, but one asset covering the whole cities -- the whole city. >> it would be in for the purpose of getting into. off industry involved. -- getting the entire industry involved. we think that it would be in the public interest of centralized dispatched, if you could find any available taxi in san francisco.

supervisor cohen: pretty amazing, how it is in real time. it would be good if we could get reports of how close we are as it is developed and local government helps to develop it. supervisor cohen: i have a couple of questions. about the development of an application, are you partnered with dks, have you put it out to bid, and what exactly is the policy process will have laid out to develop this application? >> until a few weeks ago, i had anticipated issuing an rflp. in part of the california college of arts at the end of

february. supervisor cohen: there are good things that come out of them. i know that i just downloaded -- i am a taxicab user, and part of last year, i lamented the whole process of actually getting a cab. i have learned that it does not matter where you are. the west part, the east part of town, it is generally difficult to get a cab. >> the taxi drivers also want the customers to be reliable. if they know that the customer will be there when they get there, you will find increased reliability. that is what this kind of platform offers. the customer does not go with another taxi driver and the taxi driver does not go with another

customer. supervisor cohen: 1 more thing that i have experienced, almost literally being thrown out of a cab, because i tried to use my debit card by had cash, ended down very ugly, very quickly. >> use -- and it went down very ugly, very quickly. >> use 311. supervisor mar: without objection, continue to the call of the chair. is there any other business before us? >> we have no further items. supervisor mar: thank you, everyone. we are adjourned.

çççç>> want to welcome you . of course, we have former mayor willie brown joining us. we have former supervisor sophie maxwell here as well. we have charlotte, a protocol officer. we have all the members of our board of supervisors, our current board. we have naomi's . harlon, kelly, the kids are here. naomi's mom is here bang today. thank you for being here as well. mrs. lee is here. [laughter] >> yeah.

>> of all, today has been a very active day of the just wonderful announcements, of decisions being made that really reflected the values of the city. i have another one that reflects the value of this city, someone that i have spent privileged to work with for so many years, one began her career as a special assistant, worked her way up as the purchaser, director of purchasing. before that, one of the most difficult task, kind of reminds me of my dpw day is, she had a difficult task of being the director of the taxicab administration. [laughter] so she has earned some strides there. going on to director of purchasing and becoming deputy city administrator. most recently, and acting city administrator. and now my nominee for city

administrator for the next five years, naomi lelly. -- kellyl. [cheers and applause] ayman >> to first and foremost to thank her family who have been part of her life. throughout this time, she even raised a family and keep harlon and kelly out of trouble. [laughter] but also, i want to especially thank the whole board of supervisors for just now voting unanimously to confirm her appointment. [ears and applause --years and applause] they have seen in her the leadership, integrity, putting

forth that verse communities of san francisco first, all the time, making good decisions, working in our communities to lift up everybody and to find those rays of hope. she has never been about herself. she has been about everybody else. whether it has been her family or helping several layers of, including me, adopt the right engine thct or keeping is very focused on what we need to do to make sure the city is administered well, she has been in there and she has done that. she is extremely qualified for this job. and she is one that i have interested for some time now to help me get out those jobs for people who are struggling, to find those business opportunities, people who did not have those opportunities, to focus on a community that had raised their voice to ask for

help from this city for so many decades. she has been there. she has been there is part of the city family, but she has also been there as our own advocate, advocating for people to be a part of the city in some anyways. and it has been difficult. it is the one we recognized during the month of february, black history month. it is appropriate at this time. and it is also appropriate that we recognize her appointment as part of a history of new appointments. because it is not lost on us that during the month that we celebrate black history, not only the history, but we celebrate soç much of opportuny that we haveçç in it the cityo join in with everybody else,çç african-american city administrator in the city.

çççç[mççççcheersç çç] ÷-c8attorney for joining us as . çu!;ççit is the whole city ft recognizes the ra(ortance of this. ççso,çççç withoutç furthe mu$ey know naomiç get to work right away. çzççwe all [laug&ter] the businessçç done it for everybody. fos0theççç moment,yçççi]ç the requirement of being sworn inç before this is fulfilled,t it is one that i fully enjoy t(ççdoingçç in the presencer willie brown and people who have helped naomi in her first career, her family and friends.

it is my privilege to swear in ms. naomi kelly. raise your right hand and repeat after me. i --is a solemn lease where -- that i support and defend -- the constitution of the united states and the constitution that against allçw3ççfáçççç ea domestic -- u!çthat iççç wir trueçççççç faith and alleo the constitution of theççççd çççstates and the constitutif çççsthte ofç california -- t çççsthisçw3 obalifornia -- t or purpose of evasion -- and that i will well and faithfully discharge --q

which i am about to enter -- s i hold the office of -- ççóçççcity admi for theççç;ççóçç city andn ççç[cheers and applause] >> ladies and gentlemen, history in our city is being made again, welcome the new city administrator, naomi kelly. [applause] >> thank you. w3ççñrççthank you, mr. mayof supervisors, members of the community, colleagues, and friends. i am very pleased to deliver my first remarks as your new city administrator. [applause]

t(çççççthis has beenççxd. earlier today,ç i am sure you heard t, downxdç proposition 8,çç and affirming judgeççç walker's decisiní. [applause] in their ruling, the court started out that proposition 8 served no purpose and had no effect other than to lessen the statusç of gays and lesbians in çcalifornia. this really does not have come atç a battered time as we celebrate black history month çand the civil rights movement- i]and this cannot have come at a better time. as we celebrate meeting the first african-american city administrator in san francisco. [applause] as many of you know, i hold maya angelou's words to heart. members of the means rich tapestry, and all the threads of the tapestry