time jobs. we are really proud of being able to do 80%. there were 49 standard of care complaints. 21 were complaints we generated in our site inspection process. the 28 remaining complaints, 24 were from individuals. two of the clients submitted multiple complaints. the committee conducted four investigations for investigation with documentation of standard of care violations. 19 complaints were closed due to satisfaction of the complainants. that is pretty good. eight of the complaints were not able to be reached.

we were not able to do anything for them. 16% were investigated noting violations, so increasing the numbers of people who can do the inspections, we have been able to process more. the policy recommendations have remained the same sense as long as i have been a member of the committee. that is to measure vacancies and toking -- token distributions based on access to the shelters. we believe a breakdown in the type of vacancies to provide information on the types of beds not being utilized on a daily basis -- that could be helpful

in ensuring we are using all the shelter beds. we believe if we have tokens specifically at the reservation center that these people will go and use the beds and a majority of the sites we visited during this quarter did not have tokens for clients. we continue to push for that. we continue to recommend the assistant line method for tracking the staff and the committee recognizes the site needs additional resources to meet the training standards as advocating for those resources. we would like assistance to better track case management use and we are currently looking for tools to help us in

creating some sort of way to measure this. i want to talk about some of the action items we have had. first, it was reported to the committee that they were not dropping off clients who were going to providence and was stopping many blocks earlier and they would turn around and people would ride back downtown instead of going to the shelter, so we wrote a letter to that mta expressing our concern that we did i get a response. >> when did you send the letter? >> in the first quarter.

>> you still have not gotten a response after all this time? >> correct. we sent a letter requesting additional funding for the nutritionist and we were able to secure funding for the nutritionist and we have been getting a lot of positive feedback from the sites and clients about what a needed service it is. during the second quarter, services and transferring it to -- we were concerned single

fathers would not be able to utilize the drop in service. a single fathers are encouraged to receive services today. we have been concerns and have reached out to the city attorney's office questioning whether or not the city is in violation of the ada for people with disabilities, we are trying to find out if we are in violation -- finally, we have been meeting jointly to try to

identify inconsistencies we have been having in our reporter and working on coming up with solutions. we have identified fairly large problems we need to come to some sort of agreement on. as of now, we are -- that is what i have. supervisor kim: thank you. we also have our new director of hope on hand as well. if you could stick around. supervisor campos: i just want

to follow up on a couple of things. one thing you noted with respect to the standards of care is that in terms of how long it takes to investigate some of these complaints, you noted that one complain it may have to wait more than five months for the investigation of a complaint to be finalized. i was wondering if you could say more about that and how long as easily take for a complaint to be investigated? >> that was the first quarter and we had just come out of a space where we have low staffing. it is all volunteer based and most of the committee was not trained in doing inspections.

>> the site that needed to be investigated was a spanish speaking site. the staff person was on leave and we did not have a spanish- speaking individual. when the investigations have been completed, regardless of the delay, clients were made aware there was a delay and we are now averaging 19 days. when a client states they are not satisfied with the response, the committee needs to conduct an investigation within 10 days. currently, there are two investigations pending.

one of them, we are on day 18 and we're trying to get that taken care of as soon as possible. sometimes it's also based on the location of the site. you don't want to disturb people when they are trying to sleep. we have been more consistent by making sure clients are aware of any delays. >> we have had this conversation before and i think what this committee does is amazing with a very limited resources. i have a follow-up question as to whether or not there is compliance. one of the issues that has surfaced in the past is whether or not there needs to be amendments to the law that created this body and whether or not we need to enhance the enforcement mechanism and follow through in terms of the findings

that come up. why do you think there has not been a response around this issue whether or not there is compliance around a basic law and whether or not tokens are available? >> the deputy city attorney assigned to the committee, we had the same deputy and she took another position in there was shuffling within the city attorney's office. we were assigned a different deputy city attorney at the time the inquiry was made. that deputy city attorney stepped out and we were just a signed a new one that we met with yesterday who assured us she will respond in writing to their request before our next meeting. any questions like this, we got an immediate response from the city attorney's office. it is my belief it just happened

because of the changeup with the deputy city attorney. >> hopefully, you would avoid something like that by having a plan in place, but it's not just the city attorney's office. you sense information in the first quarter and still have now received a response. why do you think that is? is there someone that you deal with directly or how does it work? >> to my knowledge, there is no when we deal with directly. it was reported after we sent a letter it had been some months that it had rewritten the schedule. additionally, i want to say about that tokens that this is a

resource issue. the shelter is provided with tokens. >> -- supervisor campos: there are many of these issues that i know they're going to be dealing with expeditiously, but one of the points is during the quarter you are referring here, the committee had seven active members of 13 members. what does that mean? can you explain that? >> we have many vacancies. >> do we have applicants for those seats? >> rim not sure if we have

applicants at this point, but we are always trying to recruit people, especially with spanish speaking capabilities. supervisor campos: you guys do tremendous work. i feel at times the agencies are not responsive the way they should be and on a timely basis. if there is something we can do, all of that will change, but if there is something we can do to make a response more timely and thorough, that is worth pursuing. >> thank you very much. >> it just to piggyback on the those comments -- the difference in a letter submitted, but it was an alert letter. when we need information that we can request, the agency has 15

days to respond to us. we have not had problems in the past requesting information that way. the letter that was submitted was done as information to the site as part of the follow-up conversations that happen in the past two committee meetings. there will be a request going forward about tokens. supervisor campos: i would just hope the level of collaboration between the mta and this committee is such that you don't have to have a formal request to get a response when you alert them of something like this. that would be my hope. supervisor kim: if i could just add to this item, and my short time on the rules committee, the lack of availability of tokens at our shelters and nonprofit organizations that serve our homeless population, i think we need to be more creative about how we do this.

if it's a funding issue, i'm not quite sure why m.t.a. has to charge for these tokens. if it is a question of there being a limited number but we know many individuals need this to get to job interviews or to shelter beds, we should try to be more creative and what we can do with that mta to see if it had a more unlimited supply of tokens because they do not think they're going to undeserving people. our case workers are overworked workers having to decide who is qualified to get a token and who isn't. i think we should figure out a better system with an eta. so are individuals who need to get to bed and -- with the mta. so that individuals need to get to bed and to job interviews can do that. at the last shelter monitoring committee report, i did ask that our department could see the committee reports in advance so they could respond to some of the questions.

i want to be clear, it's not that i want the report to go through the apartments, i just want a copy in advance because the last meeting, it was problematic there is no response because people were seeing it for the first time a committee meeting. so i wanted to give an opportunity to come up if you would like to -- if you would like to speak, please come up. >> thank you for letting me join my dear friend and colleague. this is my first opportunity to come before the board of supervisors as director of housing opportunity partnership and engagements. i am happy about working with each of the members of the board of supervisors in an overall effort to improve outcomes for any city sponsored shelters, supportive housing and public housing. there is

there is a tremendous environment now at city hall. this is an unprecedented era in which our economy and city will grow again. i spoke to supervisor campos this morning and he spoke about not missing this opportunity to ensure that as things to improve, we focus on individuals who are most in need and those who remain at risk through lack of employment or housing, becoming homeless. i want to ensure you that the shelter monitoring committee is very important. i look forward to hearing these issues. it is frustrating at times if you do not have the coordination grid luckily, the coalition of the homeless has been working closely with me and alerted me of the key issues. i have been in discussion with muni. there are trying to run to schedule, but there were some other issues. that is one of the major

responsibilities of my office. to make sure we have intergovernmental coordination to answer these questions. the issue of tokens is a major issue. given the budget shortfall, we may look at a hybrid approach to get the private sector more involved. as we focus on youth passes and other issues, muni can only do so much. i have been talking to a potential private-sector partner. transportation is extremely important. the department of public health is looking at restructuring maps to focus in on people most in need. some of the transportation that has been available on a generalized basis may not be going forward. it may not be the wrong thing to do. it may be better. i do want to highlight to very important issues. i look forward to a robust relationship.

i was at a meeting before this meeting with laura guzman. i feel as if the mayor's office has an opportunity to be more engaged. i think that will be important. thank you so much. supervisor kim: thank you so much for joining us today. >> good afternoon. i am from the human services agency. he ended his report on how was going to start mine, stating that one of the recommendations you made to us in july was that we at least get an opportunity to see a report before it becomes final. with the second quarter report, which is presented today, we have the opportunity to go through the report and ask for some changes. as you said, there are not here to make changes based on how we perceive them.

in the second paragraph, under the second quarter report, it says there are 49 standards of care complaints filed in the second quarter. at least they outlined the status of those 49, which is what we wanted to see. if you went to the first quarter report, they just made a statement that there were 59 and not what the status of those 59 were. we enjoyed the working relationship in that dph and h sa has with the offices of the shelter monitoring committee. one of the first things i discussed with mr. dufty was, i wanted to get him involved in the process of the shelter monitoring committee and the collaboration that the departments have a with the committee. my biggest concern was tokens.

supervisor kim, i know you spoke about it in july. we did some research on the suggestions that you presented to us. both of them are highly funded in the communities with city general fund money. about $350,000 in santa clara county and $200,000 in marin. they're homeless population is smaller than ours. just a bit of background, we get about 2000 tokens per month. we have 1154 people in the adult shelter beds and 260 families. we would greatly exceed that 2000 per month -- per month just by giving that out to the homeless population. what we did was establish some

policy on how tokens are distributed. in working with the map, folks need to get out to the bayview. they are also available to deliver. it has been an unfunded mandate. i do welcome some of the suggestions that mr. dufty made about getting our community involved and helping support around the token issue. when you buy a token, the mta does not give you a discount on the token. they only give discounts on youth passes, seniors, regular fast passes through our lifeline program. not that we are at a standstill, but i think with the infusion of mr. dufty, we can generate

some outside funding to support the issue around tokens. unless you have any questions for me, -- supervisor kim: i see no further questions on this time. i want to thank you for being here. i apologize if i was not clear last july. i did what the shelter monitoring committee to go to all the departments. not that it could not be final prior to coming to you, because understand during the monitoring committee is going to monitor as much of the work as is taken. i am glad that we can do this and that we have a response versus what had been in practice before. thank you for that. i do want to work on this issue. many of us want to find a way to resolve it and think out of the box. hopefully think of other ideas for how we can do this, whether

it is figuring out the count of tokens, working with private sector partners. a number of businesses have inquired about what they can do to support homelessness work in their neighborhoods. particularly folks that feel like the population is impacting towards them. it is not that i want to cater to them, but it is in our private interest to get people to job interviews, to shelter beds. we should take the opportunity to partner with people who are willing to help. thank you. supervisor campos: i do want to thank you and your staff for being very responsive about these issues. on the issue of the muni tokens, i think we should have a conversation for coming up with a solution. the reality is that if you do not have a number of tokens that are needed, you are not want to

be able to address this issue. i know that the mayor, on the issue of muni and making it accessible for use, has told -- has talked-about the private sector helping out. i think that is something we can export. i think many people would be interested. thank you. supervisor kim: many of our vacant beds are also seen in providence. we need to do that -- do everything we can to make sure the people that need those beds are getting those beds. it cannot be because we do not have enough tokens to get down to the bay view. >> i am the one that works with the monolingual. when a latino or somebody gets a token or they cannot get a token, all the way to providence, 4 5 miles, the issue

that have brought to me is that, because they do not have a token, they get a ticket, $75. the second time, they get another $75 ticket. they are afraid they will go to jail or get deported. in the winter, they just decide to stay because they do not want to get tickets. with tickets, that comes with the law. i try to explain to them that we do not have enough tokens but that is something that we all -- that they always bring up. if you do not get there on time, we do not get the reservations. and then we have to come back. by not having a token to get their, they are only getting tickets. those are tickets that unfortunately, they do not know what to do. they either do not have social

security or they cannot get around. i just want to say that if there is any way you can help us, it would be really appreciated. supervisor kim: thank you. at this time, can we open up for public comment? >> good afternoon, supervisors. i am the editor of the st. chief. i am a member of the shelter monitoring committee. i am here to give some personal thoughts. about the tokens, to me, common- sense indicates that is a non- issue. it does not cost me anything for

an extra person to be on a bus. we have hundreds of people that need a ride from a reservation center to providence. to msc. those buses are running anyway and they have drivers. it is not talking muni for there to be two or three extra people on. i have spoken with the people at the mta and beginning on april 1, they have a program where homeless people are going to be able to get free quarterly passes good on all of their bosses. -- their busses. it would be wise for san francisco to encourage muni to do the same thing. supervisor kim: thank you. >> ok. let's start here.

you have a quarterly report talking about -- you all get a quarterly report. the quarterly report that first came out, it said four of the shelters, they were not even inspected. i am going to give you a copy. you can take a peek at it. the other thing is, the chair of the shelter monitoring committee during that quarter, herschel for was not even inspected. -- her shelter and was not even expected. you are talking about boston opens, but somebody just got stabbed to death in a shelter. -- bus tokens, but somebody just got stabbed to death in a shelter. many of the people in the committee