we want to produce recommendations to the board of supervisors and the mayor. and we can make appropriate policy choices. he the one amendment i want to make is providing for a task force of 11 members, and the supervisors and i felt strongly that we wanted to make it larger. since we have introduced the legislation, we have had an outpouring of support and a desire for people to be on the task force, that makes it very challenging. we want to make sure it is truly the verse and rep. that would be the only amendment. i would ask that you adopt the amendment and move the legislation out with a positive

recommendation. supervisor farrell: before we do that, when the opening of her colleagues -- public comment. for members of the public that wish to comment, light up on the right-hand side over here. everyone will have two minutes to speak, we have ashley, francisco, and miss adelman. supervisor wiener: i have to return to budget, but if you need me, pull me out. >> as a gay man aging in san francisco, want to thank the sponsoring supervisors for seeking to establish this task force. i am the executive director of meals on wheels and we serve homebound seniors. we are the largest provider of nutrition and the support of

services. we have experienced a 42% increase at our service. during that time, government funding has grown by 6%. we are experiencing an unprecedented shift to meet the needs of the growing senior population. they are not distinct and separate from the challenges of the other seniors. there might be -- when i came to meals on wheels, i learned that we were not collecting data to determine whether or not they were lgbt. we are now. i think there is a big gap in the needs to know the population, how can we serve the population unless we determine what it is? i asked you to support going

across city departments to begin to ask the question whether or not someone's of identifies -- someone self-identifies as lgbt. a 96% identified as low income. it is important for me to note that the low-income population, 60% don't cut those services. i looked forward to working with you on this task force and i hope he will support it. supervisor farrell: next speaker. anyone else feel free to line up behind mr. dacosta. >> i'm on the board of open house, we're an organization that serves lgbt seniors and

partnering with mercy housing to build 110 units of low-income housing to lgbt seniors. and i am here to help create a task force to implement policy and make the unique challenges. there are challenges that seniors face. we are single and lives alone in greater numbers than heterosexual seniors. of the we have great resiliency in relying on the informal support networks, they can't really tell us with the difficulties of aging. we're going to need a community response to help us as we age. i have appeared of workout to city commissions and committees

to bring attention to the needs of lgbt seniors. there are 25,000 seniors in san francisco, and that number is expected to double over the next 20 years. presently, they are underrepresented and underserved all along the continuum of senior care. there is a small but growing infrastructure for open house -- [inaudible] the task force will assist the city to better provide a fiscally responsible policy. supervisor farrell: next speaker. >> supervisors, when i read this agenda, there were four and supervisors that initiated this, and i don't see any one of

those that initiated here. i would suggest that when you have something on the agenda and you initiated, the respectful to what has been initiated and the present. having said that, we had a meeting not to long ago focused on seniors all over the city. many seniors came and they spoke and everybody heard. i hope you heard there tribulations and trials. we brought on line affordable housing units, and as the speaker before me suggested, there are thousands of seniors, but there are others, too, that need housing.

i am here to speak to you that this is a city of census. and while the supervisors know very well that there are thousands of units of market priced units, we don't have affordable housing for low-and come into no-income. having said that, the latest statistic shows 30,000 homes in san francisco vacant. we do have areas that can focus on building senior housing. we have a budget of $6.90 billion. thank you very much. supervisor farrell: mr. paulson. >> ♪ love will abide take aging in stride sounds like good advice

but there's no one at my side i have done everything i can to make it better all the time i think you should get a task force and bring it to make it shine ♪ supervisor farrell: next speaker. good afternoon, supervisors, i'm dougles yepp. this item i think has been placed into the wrong committee. this is supposed to be an audit and oversight committee, and it seems like we're trying to establish a task force. he should be put in the city services committee rather than audit and oversight committee. the reason i mention it is that it might get change later on for

whatever reason. i will bring up the fact that someone did notice it has been put in committee. if you are going to establish a task force, i would like to make the suggestion that we have a government corruption taskforce and have it heard by this committee since it has three lawyers in it. also, does this committee really have to consider items like this? if you're going to oversight something, can we try to audit and oversight the department of public health? i have been repeatedly told that that unit has never been fully audited during the entire history. since it is the biggest user of general fund money, i am kind of wondering how much influence it has to avoid a full audit. if we audit something, i would suggest why certain health commissioner was removed.

maybe we can audit and oversight that right now. supervisor farrell: are there any other members of the public that wish to comment? public comment is closed. colleagues, we have a motion by supervisors wiener. can we take that without objection? can we forward this with recommendation to the full board? so moved. madame clerk, item number two. >> ordinance amending the business and tax regulations code for a payroll expense tax exclusion for small business that new payroll from 2012 through 2015. supervisor farrell: i introduced this with a number of co- sponsors a few weeks ago and i will save a lot of commentary for the next meeting where i will make a few amendments. it will be held over a committee

for a week. one is adding significant language around the base year number for the payroll tax to be used if the company did not file a payroll tax from the year before as well as adding additional language to make sure that any company that is in violation of olsc laws are not eligible for the tax incentives. any questions? i would like to open up for public comment. how many members of the public that wish to comment on item number two? how can we take that motion without objection? can we continue to the call of the chair? so moved. >> resolution endorsing the 2011 s 2012 annual language access report. president chiu: i want to thank

my colleagues for hearing this matter how very important civil rights issue on language access. i know there are many members of the public here as well as the leadership of many departments that have been focusing on this in recent years. first, let me say the following. we know that language accesses a civil right and it has been established at every level of government from the case vs. nichols to the civil act of 1964. we also know that language access is incredibly important. it is estimated one out of three individuals were born in another country. almost half of our residents speak a language other than english in their home. this is why it is an employer is a topic for us to not only consider. the board of supervisors passed the equal access ordinance.

i want to thank the chinese for affirmative action that came to me in 2009 to move forward a number of amendments to the current existing law at that time, to the law that we have in place today, the equal access ordinance. they did a lot of things, and i think the thing that we want to highlight today is that expanded the number of city departments, tier one departments to come up with compliance. it used to be that it was only public safety and emergency departments. we expanded to departments that interact with residence every day. the ordinance requires that each of our department to establish an annual plan to keep in compliance with the ordinance. as the enforcement and the monitoring agency, i want to

thank the staff for all of the work they have done on this. they are required to put out a report that describes compliance on the part of various departments. it is fair to say that there have been some departments that have done a great job of making headway and ensuring that our services are accessible. part of what they want to do today is in addition to adopting the findings for 2011 and 2012 compliance reports, to have a conversation as well as various departments with what they currently face. with the number of folks that have brief presentations -- and

they can give a presentation. >> i would like to introduce members of my staff that would be co-presenting with me today. this is the first time for both of them. the lao compliance officer and analyst, and the data specialists. i would also like to and dollars some of the immigrant rights commissioners have taken the time out of their busy schedule to attend today's hearing. supervisors, we really appreciate this opportunity to speak about the city cozied progress in with implementing the ordinance. it is probably the most far reaching in the nation. it is definitely more comprehensive than at the state

and federal level. president chiu: if you put it on the power point, hopefully they will pick it up. >> this sounds of our approach to language access and ensuring that the city residents including those that don't speak english have accurate and complete information. we take this seriously, it means getting the same thing at the same time and in the same place. they have the right and responsibility to be informed had access important benefits and services to comply with government laws, rules, and regulations to exercise their right to and participate and contribute in meaningful ways to the city of's success. as president chiu noted, language barriers exist at every

level of government. they oversee the federal standard. he also alluded to changing demographics in san francisco across the nation. we are finding the population is graying. i take particular offense since i am a member of the demographic. we have increased diversity across the nation. the largest population growth in asian and latinos, mostly immigrants that cannot speak english. as you can see from the planning department charge, these and other populations are more dispersed across district out. if you look at the next slide on language diversity, over 112

different languages are spoken in the san francisco bay area. cantonese and mandarin are the top languages at home followed by russian, vietnamese, and french. if you look at the ability of our residents to speak english, 43% of the population speaks the language other than english at home at 13% of households are linguistically isolated, they are modeling will with no one over the age of 14 that speaks english well. if you look at the progress we have made, the amendments were offered by president chiu in 2009. they did not take effect until 2010 in most areas. you're looking at two years' worth of data and i am happy to report that we have 100% reporting compliance from the

apartment house. -- from departments. with as much detail as we can possibly put in there, it is really to help inform all of us on how to better serve the residents. we also looked at consistency, there are currently wide variations with reporting data and interpreting and implementing the law. the approach is really a balance, carrot and stick to her better serve the reverse residents. we try to encourage dialogue, resource sharing, and innovation. there are risks at every level of the city. that is going to affect whether or not the department in the budget -- departments get the budget passed. alameda county voting tied to

language access -- if you look at oakland. even the governor in office not following its own law. such as we are finding in new york city with human-resources administration. there are a lot of challenges with compliance. lack of resources for data, and evaluation, the number one stated challenge. growing demand, really limited capacity, quality and accuracy of translation this morning.

in 2010, increased violence in district 10 resulted in national headlines. this is the new york times headline. a tax on asians highlight new racial tension, race riot, etc.. many of the conflict due to cultural and linguistic differences mushroom into very violent assaults. we have the san francisco examiner. causing fear among immigrants, who view human rights commissioner who was on the mission when this happened.

we got about 15 mails that there was an ice raid. they did not know what was going on and they did not understand english. president chiu, mayor lee, i have to commander the chinese affirmative action because they were so courageous about calling the city on doing something and also working with us on a solution. our ambassadors in addition to their duties also helped modeling will residents and assist with informal interpretation and translation duties. whitney is going to take you through the compliance process now.

>> i am with the office of engagement and immigrant affairs. this does provide an overview of the compliance process. it is really thorough, and it is ongoing year round working with the apartments. they are due to the office december 31 of every year, providing mandatory training. holly have probably have the department heads -- you've got them earlier. and we also sent numerous reminders sent notices to department heads and liaisons' prior to the deadline. the next major deadline is march 1 when the summary is reported.

this gives a two-month frame and how to look at the information presented had submitted a report that is meaningful and helpful. this is made more challenging by the fact that was a bit of portion of time to provide a complete report with consistent information throughout. the next slide is an overview of the budget that the department submitted for the upcoming fiscal year that is allocated to lenders services. the total amount is about $6.3 million which is about -- however, a was to emphasize that this is the projected amount. we have no way of knowing what will be allocated by departments for their budget.

and in the big picture, this probably reflects about 0.1% of the total budget for those departments. president chiu: if i can ask a question, do you have any compare levels with language access? it is hard to put that in context, but it doesn't seem like very much. >> i don't have it with me right now. but i can get that to you. >> i can walk you how quickly with the requirements. it applies to his home city departments that provide information to the public. those are specifically what president chiu pointed out. the right column shows the

general requirements that have to comply with, as you can see, post notices of language services for many other requirements as well. you can see the tier one department providing a report having constantly chase them to provide to our office. currently, the spanish and chinese including of marin -- commander and and cantonese meet the language threshold. our compliance criteria has three prongs. completeness. the department provides complete answers to the report. quantitative -- did the department provide clear and concise data? and finally, qualitative -- did the department services, as described in a report, actually meet the lao mandate?

in reviewing the reports, we have found many gaps in consistency. protocols for the emergency and crisis specific to lep clients are very few. data tracking is all over the map. making it very difficult to ascertain the true need for services. in particular, department's report having lots of challenges regarding supervise oriole -- supervisorial data. most apartments lack clear quality issuance and protocols when it comes to bilingual staff training. although there are clear gaps, the majority of departments rate themselves as meeting the lao requirements. finally, here's an example of how our tier 1 departments shape up. the top three departments --

elections come and human services agency, and department of public health -- ranked very high with our compliance criteria. the most improved departments have shown clear efforts and are on the right track. the department's in the "in development" colorado -- colorado -- column are meeting some requirements but need assistance. we had specific concerns with signeage around city hall. oewd says they did not provide services to the public, but we know they are providing services, so it may just be a matter of their own reporting. finally, the compliance plan is mostly in progress, and they are also working with our office to meet the lao requirements and

make improvements. so, supervisors, our recommendations are really centered around three major areas -- amendments to the lao. i would call these tweaks and clarifications. and compliance guidelines and centralized balance. the types of amendments we are talking about removing at the time line so that the period in which my office has to analyze data, chase down apartments, make sure everything is accurate and timely and helpful is not so compacted. we have really less than two months to collect data on all 26 departments, but relevant information in the report. there are some ambiguities in the law that we can easily clara. guidances'. the department of justice is doing this for federal agencies, and i think that is one thing our office is planning to implement before september. that would be more