excellence in alternative dispute resolution. outreach -- during the second quarter, we were quite active. at the invitation of the police department, we met with the delegation of justice's -- the justices, sponsored by the secretary of state. in april, i was interviewed by a former police commissioner for his criminal justice podcast. that was available on the website. and i explained the meetings of the occ. staff gave presentations to youth groups from bernal heights, a youth summit at balboa high school, the national alliance on mental illness, and

a group of juvenile justice advocates. we also made presentations to the san francisco youth commission. we staffed booths at the annual summer resource fair and the police department use resource fair in the western edition. we continue to distribute release forms. we worked with the arab cultural and community center to translate our brochure into arabic. it has since been published in arabic. we ask our audience is to evaluate us when we give a presentation. 100% of the representatives felt the presentations met their expectations.

in the area of policy analysis, during the second quarter of 2012, the occ concluded its investigation of an unnecessary force complaint regarding a response to a noise complaint at an sro, which i have already discussed. two policy recommendations were adopted as a result. there were additional policy recommendations that came from that incident. one of them was to enhance the emergency dispatch system, so the responding officers are a prized of the prior threats at that location. another is to amend department general order of 8.04 come to clarify the role, responsibility, and activities, especially when a certain officer is providing support

services. we had another complaint involving a psychiatric detention of a complainant. the department could not locate the man, and we made some recommendations, including amending a department general order on psychological evaluation of adults and duties of surgeons. the second quarter, we continued to advance our language access work. we met with several community organizations, and helped to co author a department bulletin that provides officers they list of common indicators that language services are necessary. also, we met the department to help to write a script for

training on domestic violence incidents. finally, the occ continued advocating department policy. that concludes my report. >> the director spoke of five officer-involved shootings that were under investigation. they did not all occurred in the second quarter. those occurred over time. >> absolutely. >> -- commissioner kingsley: you inherited the 2008 audit report by the comptroller -- controller's office. it is a lengthy document with a lot to be reported. i understand that has been cleared of entirely.

it is really worth noting, applauding, and congratulating the occ on that. it is wonderful progress, a good accomplishment. the other thing that is very notable, and that everybody should be congratulated on, is the caseload for inspectors, to have that down so considerably in a one-year period. it is very notable. great job. >> thank you very much, commissioner. i would like to take this opportunity to publicly thank my staff, and in particular, the investigators who have labored under heavy caseloads for many years. when i came to the occ -- is almost five years now. it will be five years at the end of november.

i asked the staff to trust me that the changes we were going to make would be for the better. change is very difficult, even though staff wanted changes. we have labored through almost 40 recommendations together. i want to acknowledge staff for all their very hard work. commissioner turman: join the congratulations and i think staff for the diligent work as well. there were reports, one about a retired officer. i did not hear the substance. >> what commander milotello talked about is what officers do

who are assigned to muni, and what lt. joe mcfadden trained investigators on was the work of the crime scene investigation unit. commissioner turman: you also mentioned a training bulletin on entering sro apartments and contact with witnesses. have we seen those training bulletin stacks >> i will get them for you. commissioner turman: thank you, chief. >> those department bulletins are issued by the chief of police. commissioner turman: i understood that. you certainly have seen them. >> yes, i have.

commissioner turman: at the tail end of your report, you said something about the suit policy? >> pursuit. commissioner turman: that makes sense, thank you. >> you are welcome. vice president marshall: director hicks, i am moved by a couple of datapoint. 102 last pending cases is a measure of your ability to clear cases, rather than getting more or less complaints. it looks as though there is another significant drop in the number of complaints we have gotten, year to date. 30 last year, and 90 two years ago. is that correct? >> it is correct the pending cases are attributable to

investigators moving the cases, as well as the complaint filed continuing to drop. what happens is when investigators have an extremely high caseload, it is harder to close cases. or when crisis -- when cases are closed, they may be closed with not as thorough an investigation as they needed to get. vice president marshall: what assists me -- indulge me as the new commissioner. what assists me in addressing my concern, or my happiness -- if there are less complaints coming in, if the community knows that can go to occ -- it appears you are out in the community, and people are aware, and we are

seeing a drop in compliance. my question would be what you attribute that to. gd>> i attribute it to several factors. one, we addressed in our annual report. nationally, complaints seem to be going down, but our seem to be going down at a greater pace than in some other jurisdictions. the community policing is being implemented here in san francisco. that can be an attribute that causes people to file less complaints. officers could be better trained.

that could be attributed. and we are, as you mentioned, doing outreach. the community knows that we exist. we did implement a customer satisfaction survey for our complainants. we have not assess the results of that yet, because we are waiting to get a graduate student to do that for us. we are working with the goldman school of public policy. we put in a bid, but it was too late this year, and we did not get a graduate student. we hope to get one to assess whether the occ is doing everything it can to provide a corporate customer service to complainants. there are a lot of factors. i do not have an answer.

there are certainly many factors where the department could be doing a much better job. commissioner loftus: that would be good news. what you say, chief? objection, leading question? if that is the conclusion, i think that is a great one. if there are things we can support the chief in doing -- he is doing a great job of working with you on progressive discipline. that is definitely what we want. it looks as if there is almost a 50% drop of cases being sustained in the past year. what would that be caused by? >> something i've pointed out earlier was the failure to collect traffic stop data.

the neglect of duty dropped off. officers are collecting traffic stop data. when we get complaints, we investigate. in some incidents, but it has always been the case, there simply is insufficient evidence that we have found against the officer or that we have found for the officer. i am very hopeful that with reduced caseloads, our continued training, that we will be able to make a greater percentage of findings due to proper conduct, or unfounded. commissioner loftus: that is another win, given the ongoing concerns about data and issues of race that have come up.

it was a commitment of this commission to make sure that officers are tracking that data. if there has been a commitment to changing that conduct, that is another success. i think i brought this up before. i am trying to get a handle on how much of an issue excessive force is in this department. i recall at one point being told that less than 10% of all complaints that are launched are excessive use of force, and 2% are sustained. that piece of tape that is helpful. we sometimes hear there might be a greater problem out there. is that your data? >> you are correct with both of those figures. in terms of the total number of allegations, it is what unnecessary force allegations represent.

commissioner loftus: i am going to double down on that question. is there any chance that you have a sense of how that compares to other cities, nationwide? because that seems low to me, but it might not be. >> commissioner, i do not have an answer. however, we will make sure that in our next annual report, we will get that information for you. commissioner loftus: thank you. commissioner chan: i noticed the policy making recommendations have been updated. i want to ask about the use of pass keys. it looks like these identify the

lawful circumstances in which an officer can gain entry to a hotel room. constitutional requirements must be met, and consent in writing is needed. is there a discussion in what the chief things about turning this into a department general order? when they pass key controversy occurred, it was definitely something that caught my interest, something we might want to address as a body, perhaps at the time it is a flaring issue. >> i wrote the bulletin. the reminder was, citing the case law, where the protections to a personal residence are

extended, whether by proxy or pass key, that would still be forced entry, or entry other than allowed by the resident. they were in concert with the department, and also got input from the public defender's office, because he ahead considered the policy. we arrived at this in a discussion. it seemed to be the perfect time to make everything come together. we put out a bulletin. it was well received. commissioner chan: when was it issued? chief suhr: about six weeks ago. commissioner chan: i know this is a long process, but was there a discussion about turning this into a general order? chief suhr: i am happy to

report it, but it is constitutional protection. it was a training failure, but it is standing constitutional law, which supersedes our general orders. commissioner chan: does it restate the law, or is there additional protection? obtaining consent in writing might be additional protection that would be a change to our general order. chief suhr: that is a different policy that in all consent surges, permission in writing has to be obtained. commissioner chan: it would be useful to look at the bulletin and see whether it is something we want to recommend. thank you. that was the only question. president mazzucco: anything further for the director? thank you very much. item 2c, please. >> commission presidents

reports. vice president marshall: the president has nothing to report, because he is not here. commissioner kingsley: i went to the central district station program from 5:00 to 8:00. i arrived a little after 7:00. it was at the academy of arts. interesting venue. very hospitable. must have been a very efficient program, because they were already wrapping it up. i actually missed the highlights of it. but i understand the attendance was about 80. the folks were pleased with the turnout. that is all i have to report. commissioner chan: i also went to national night out.

i went to the caravels station -- the taravel station , the park by the freeway. it is a community i do not go to very often, so it was great to go there. the turnout was really big. they have lots of food, a long line of families for the barbecue, and there was a jumping castle. there was a deejay. there was a basketball game. it was really lively. it was exciting to see a whole community out there, and very diverse. african american and asian were the predominant attendees. it was great to see. the chief already touched on this. i have been getting a lot of media calls about the incorrect reporting of arrest rates for latinos and asians. i should print out a hard copy,

in case you have not seen it. just to let you know, i have been getting calls from the asian press in particular. the question was about asians being categorized as other. latinos are being categorized as white. i am glad the chief came prepared and is going to set this as an agenda item for september 5. i think there will be strong interest from the media in hearing the report. i think that is it for me. vice president marshall: let us move to item 2d. >> commission announcements of scheduling for future commission meetings. we had two announcements. next week, we will meet here on the 22nd. but on august 29, the commission

will hold a special meeting in the central district. let me see if i can find the address. vice president marshall: say the date one more time. >> august 29. it will be held at the central district, at the gordon low elementary school. that is august 29, 6:00 p.m. vice president marshall: any further announcements? commissioner loftus: i am sorry. i am probably doing this at the wrong time. but something we get, since the public is here and this is televised, in some of the department bulletins. i was excited to see the investigation of elder abuse, going into that crime and how the police department can investigate crimes against

vulnerable victims. it was really well done. i had time doing elder abuse in the d.a.'s office. it is important. i like the way you noted these are vulnerable individuals, and gave officers tools to look for. my sense from the community is that our seniors are getting ripped off. i do not have the data supports. but it is at high rates. i am glad the department is responding, building cases that will stand up in court. that is all i wanted to say. vice president marshall: anything else? commissioner chan: i have a question. i am being reminded by the policy recommendations about the ideas that we put off about driving and use of force. i am wondering if we have that on our calendar.

it is 2 your department general orders that are almost ready. september 12? thank you. vice president marshall: i thing next week, we have another disciplinary case. is that correct? i just wanted to make sure. we will take public comment on the items 2 a, b, c, and d. none? all right. if you want to say something tonight, you better. >> sorry for my tardiness. it has been a rough week. tough. i read all the papers today, all

this stuff about under reporting the asian and latino crimes. i read the article of one4 the officers -- i do not want to get into it. my facebook page has like 400 >> . you know something? -- by 400 clicks. you know something? there is always somebody in the group that wants to start it up. there is somebody on the inside. have some fun with it. you have a good day. vice president marshall: further public comment? hearing none, of public comment is closed. let us call, out of order, item number four. >> public comment on all matters pertaining to closed session, including public comment on the

choice to hold the item in closed session. vice president marshall: any public comment? hearing none, item five. >> whether to hold a closed session, and whether to assert attorney-client privilege. vice president marshall: commissioners, my thought was to get the item in closed session out of the way. the attorneys can leave. you can leave. then we will come back to pick item three. -- to take item three. without objection, we will vice president marshall: -- president mazzucco: we are back in open session.

[roll is called] >> you have a quorum. i can 7, vote to elect -- itunes 7 -- item 7, vote to elect whether to disclose any or all discussion on the items held in closed session. president mazzucco: moved not to disclose. please call item north 3. >> hearing on motions and disciplinary charges filed against inspector frank lee, file number kmoc10-032.

possible discussion and action to sustain or not sustain disciplinary charges. possible discussion and action to decide penalty, if necessary. >> i am from the department. >> i am inspector frankly, representing myself. -- frank lee, representing myself. vice president marshall: this hearing is being held in open session. is that ok with you? >> yes. vice president marshall: secondly, the commission have read all the transcripts in this case. >> commissioners? commissioner chan: yes, i did. commissioner kingsley: yes. commissioner turman: yes. commissioner loftus: yes.

vice president marshall: yes. my understanding is we have a couple of motions to decide first. >> one of the first motions is the motions filed -- vice president marshall: i will give you five minutes to talk about the motion. just say what the motions are, and then i will talk about how we are going to proceed. >> the first motion is part of the record. the second is the motion to review and correct the hearing transcript. the third is the motion to dismiss the final specification. vice president marshall: let us go into closed session and rule on those, and then come back on the motion to dismiss.