attorney marion to talk about her progress with these three department generals. i understand that there is no discussion this evening, this evening is a time line from the department, but miss marion would also like to make a few comments because, in fact, for example, the proposed changes for use of force reporting didn't just appear a couple of days ago in an e-mail before the police department. it has been with them for some time period of time and so i would like for her to have an opportunity to speak about it. >> it is related to it, that is fine. >> and i apologize, i didn't mean to infer that it is the first time that occ has contacted us was three years ago. there was suggested language for the change that we received a few days ago. that was the only thing that i was saying and i apologize if it came out differently.

any other questions on 5.01 in >> no. >> mr. chairman? >> yes. captain and chief, i'm reading my agenda more closely and i should do so in the future. i apologize that you are giving us an update on the time line not the actual review or review of the actual dgos themselves. i still find that it would have been helpful to actually see what we are talking about. but i understand that we are talking about the time line, not the documents themself and for that i apologize. >> i appreciate it. and i will send you everybody a draft of the current one so you have something to read. >> any more questions on those two? >> this is more of a comment. just since you raised the point that there might be bigger changes, and last week at the

commission mentioned that commissioner and myself talked about the office about a couple more changes that we wanted to make as it relates to the firearms discharge board. so we will just keep that in mind because we calendared us to have just a discussion about this on october 24th. a discussion about the fire discharge of process, the officer involved shooting process and to discuss any ideas that the commissioners have for addressing, i think that there are two related dgos and this one of those, so just keep in mind the time line, thank you. >> thank you. >> with that i would like to bring up poly up who will discuss general order 5.20. >> thank you, captain. >> thank you. >> sergeant, how are you? >> very good. thanks. >> hi, chief, sir, hi commissioner, i want to give you an update on the access language and the access

protocol and the limited english proficiency. >> he was diligent and worked hard to making this a world class protocol for the city. i am glad to announce today that since officer haws returned to the field that we have identified and taken on officer chan as our new liason officer. >> this is my third day here recently transferred in to the airport and prior to that in the station valley. so i am glad to be here and forward to working with you >> thank you for the warning because there will be fewer questions from the commissioners >> now i would like to provide

you with updates. other than have officer chang jump on board right away. on june 26th. we released 12-132, the bulletin outlined 5.20. and our policy regarding access to limited english proficient persons. and with that it was collaboration with a lot of input and it also talked about the requirements when the officers encounter lep persons and this talked about incidents such as domestic violence, sexual assault and child abuse. the next item that i wanted to let you know about, was that we were having ongoing monthly meetings that included the officer of the complaints and the community-based organizations. but these meetings are a real eye openers for us because we

get an input for how it is going and the input that we get is invaluable. miss beverly up ton is very much a part of those meetings and really we... her input is crucial to how we form our policies and so i want to thank them for being here. >> some of the things that we are working on based on those meetings is that we are working on a roll call training video for our officers and we are hoping to put together some scenarios for our officers to see that include how to deal with limited english proficient persons and specifically in domestic violence situations and they have identified situations where that has been problematic in the task. >> another issue that was brought up in those type of meetings was or in those meetings was that our police service aids at stations made additional training on limited english professioncy. so we have been in contact with the police academy to look over

their training regimne and include diversity into the training slated for the future. >> another item that i wanted to touch on was that we did an audit of the ten district stations and we looked to make sure that our language line phones worked and were present at all of the stations and i am glad to report that they are there and they are used very frequently. in addition, we wanted to make sure that the language line signs and the language interpreter signs, are up and visible and very visible when people that need that type of help walk into the stations and know that they can get the help. >> also, we looked into the forms that are presented in our five core languages to make sure that the stations were equipped or had adequate amounts of feedback for the public. so more so, we have language line cards that our officers carry in the field and we had

recently, we received a large supply from our vendor and just last month through our written directives unit distributed those language cards basically to every police officer, every unit in this department. so anybody who needs police service, a police officer can provide that card and i have a sample of that for you. and they can point to the language that they will need their assistance in and we know through our protocol to call... we know exactly what language they will need the interpretation in and we will use our language line service for that. i don't know... so this is a sample of that card. >> that is just a sample. there is many, many languages listed on that card. consumer signs are also put up at the station and that is what we are talking about audit of the station to make sure that those were available. >> okay. >> moving forward, in may of this year, we requested digital

audio recorders and that was approved thanks to the chief and the command staff. the request was sent to our property division, i don't know if that is their name. the person that orders the property for us to use in the street that was given to them. so i called them today to get an update because i have not heard or seen from them. unfortunately the person that was in charge of that order was not available to speak to me today. but i will continue to see what is going on with those. but i know that they were approved and on order. only a few more items. currently we are still reviewing our data tracking systems that we do and it is basically our language line numbers. and cat entries that the officers make in the field so that we can make a good count of how many times we have to use our bilingual officers use their skills or when the people need the assistance. >> the area that was problematic was the airport because they work with a

different computer system. but we worked with the it system to get a better way to collect information from them. the reports for the city and compliance is due in late december. >> building on that, just today is wednesday. so just monday we went to a language access summit that was put on by the office of civic engagement and immigrant affairs and we had a lot there and we were stuck in the meeting all day and so we got to participate in focus groups and we came away from that with a lot of information. additionally we attended the rights meeting on september tenth and also presented our language protocol at that meeting to the people present at that meeting. and answered questions. yesterday we went to a day-long training for language access. it was quite a good training and the reason for the meeting was so that we can properly complete our police department

language access report, annual reports for city hall and the office of city engagement. so we came away from that meeting. and we were able to meet the other department heads and i have to say that we are pretty much, not ahead of the curve, but right in there. so that is all that i have. >> thank you, sergeant, commissioner chang? >> welcome other questions from the other commissioners too, but i have an interest in this topic. i wanted to thank officer hall as his service, he worked really hard and did that audit where he went around station by station and took pictures as to the language and signage that they have available and the materials that they have to give to the public in different languages explaining that there is access when you work with an officer reporting a job. and i welcome you officer chang

and you had to volunteer, and it has a lot of community interaction and i appreciate that you are willing to to do this. >> it is great to know that you went to the language access summit especially on short notice having just started a couple of days ago i was wondering if anyone from the department would be there given it was a big summit about the language access across the city. i wanted the police department to be represented there and to participate. i did not realize that until tonight i was wondering on monday if anybody went. i wanted to ask about the training for psas, the police service aids. i remember a few months or even longer, maybe in january or february, we had the members of the domestic violence provider community come in and explain an awful case of a victim waiting for hours to report a dv case at a station and they were not able to do that and we were kind of drilled down as to what the issue was and part of the issue was the police service aids at the station and a lack of understanding of how to make sure that the reports

are not taken by them but someone else in the station. it is good to know that it is in the works i am just wondering if there is a time line for it. >> i agree, it is a work in process and thank you for bringing that to our attention, and it is something that we will address. we have talked with the academy and they have... and this is just... it is still in progress, so not definitively, but they have blocked off an hour for their training sessions to cover cultural diversity and limited english proficiency. and so our office can participate from that training. so that anticipated to start in january, it is not set in stone, because i think that it is a fluid situation with the academy classes. >> has there been short term training in the meantime when you get a victim walking in wanting to report you do this immediately, step one and step

two, so that between now and january when someone does come in, that is addressed immediately. i just don't want to see any more cases like that. even if there is one, it is auful. >> we will make sure that it is taken care of. there was a lot more to that particular case by the way. we do have good protocols on the tsas getting a uniformed officer. but i will make sure that that is isolated incident, regardless of however much was added to it. >> and then, i wanted to, thanks chief for approving the digital recorders, that you use to record when you have a conversation with a member of the public in another language to make sure that you have some recordings that you can check for accuracy later and you will not believe how long it has take sxn how many chiefs there have been. four chiefs, it is great to know that this chief has approved that request and those are now on order. these recorders are not very

expensive and they will be very useful. >> i wanted to ask about the status of cell phones that is another request that is banned for chiefs to have the cell phone to be used to call the language line in the field. officers do have their own personal cell phones, but if you would like them, the officers who don't have phones or don't have access or don't want to use their own phones. how are we dealing with that? >> so the district stations have three phones that the captains can use, however, as far as getting phones to all of the officers, it would be a high-cost item, the service provided would be high also. and we are looking for some device, and some sort of pba phone, what have you. but working with director jeffen to find out what device that would be so that we only spend our money well. >> that makes sense. and i want to say since we have beverly up ton here if we could give her a minute, or two to

chime in. because they have been engaging in these monthly meetings and have been connected to the providers. >> great. >> commissioner kingsley. >> thank you for your report, this evening. i appreciate it. something i picked up on as you spoke regarding the academy classes that presently there is discussions on whether or not to include an hour of the academy class on cultural diversity and language access. but did i understand that that is some what fluid and that may not happen? and my question is this, we live in such an enormously diverse community that it would seem that cultural diversity and language access would be in a core important component of the academy class and i just wanted to clarify was it just this particular hour with a particular bend? or is there some other portion of the academy class that

addresses cultural diversity and language access? >> they will get cultural diversity training and that language access priority training. within the academy classes? >> yes. >> is that a normal part? >> i believe it is. but it is to be expanded. we added additional time to the academy. so that we can incorporate all of the youth things that we want to do that were extra, that i feel are critical. so, we also expanded cultural diversity. >> good. okay, thank you, chief. thank you. >> sure. >> could i just explain one thing, though. what sergeant was talking about was the training for the police service aids so this is not the basic academy class. they do get a very thorough training on cultural diversity. the police service aids are the civilian employees that we have and they work at the station. so we are hoping to begin that, it is some what fluid, but they

will absolutely have a minimum of one hour, when we begin those academy classes for the public, for the psa. >> thank you. >> but it is not the basic academy classes. it is the civil employees that we will be training beginning in january. >> so sworn officers get a significant amount of cultural diversity training. and it is just this other civilian branch that is... it is their training that will get at least an hour. >> right. >> but their training is much shorter than the 30 weeks that the training officers get. >> sure. thanks for the clarification. >> commissioner loftus >> i am impressed with the efforts that you have made and you have the responsibility to keep everybody safe. if someone cannot speak the language it is difficult to understand what happened and

hold that person accountable. and so i am really pleased. it strikes me as... i just want to hear more about the efforts to let the community members who don't speak english to know about all of the progress that you have made. this is a tremendous resource, and if i was someone in this country who didn't speak english, it would probably be a surprise to me the number of languages that the officers speak, i wonder if you could give us a sense of the ways that you will make sure that the communities who don't speak english are aware of this. >> the sergeant, is being modest. but his role in the press office and community relations we have been expanding our communications that i do chinese media as well as monthly radio show in the mission in spanish. i don't speak enough spanish to do it confidently. but they translate for me and they make sure that i get it

right. so we are trying to do firmtive out reach to get the communities that speak other languages. >> that is wonderful news, because really it gives us access to a whole group of people that feel that the justice system is working for them and this the point of contact and tremendous work and i look forward to hearing about your successful work. >> what we should do is part of this presentation is the occ side of it. so can attorney samara, marion come forward? >> thank you. >> good evening. president mazzucco, commissioners, chief, and members of the public, and policy analyst for the office of complaints. when director hiks presented our 2011 annual report a few months ago this commission asked us to identify our top three policy projects for the upcoming year and we have had dozen and dozens of policy

recommendations pending with the police department but we identified language access services, a revised pursuit policy in a minor revision to the force. and we picked these three particular projects because the use of force amendment would be simple and we would like to get something accomplished quickly. the language access that we have been working for many years with the department and community organizations and we have a lot of really great forward movement. that is part of why we picked language access and the third one on on pursuits is there is an urgency about the pursuit given that it is so old from 1997. so in turning to those three policies what this commission has done and we have all appreciated that you have made us come before you every few months to let you know where we are at and that has been great because it means that the department and myself and the community organizations were meeting and we have an ongoing dialogue and we have the opportunity to let you know

where we are at. with language access, in october, it will be five years since this commission adopted 5.20, the language access protocol. and similar to other things that this department is on the forefront of, there are so few departments in the country that have a written language access protocol. i mean it is amazing. there are so few departments that have a whole group of bilingual officers there are trainings provided and updates. when i met with the department and we were trying to put together a department bulletin, i called across the country and i called doj and they were asking for material materials and they said they don't have it. so the agencies and we wrote a department bulletin that is one of a kind. so we are all excited about all of the movement forward. it is really quite remarkable. there sauls a few things that are still on the table and six months ago, we did hear a

domestic violence provider come and talk about how there was an individual wanting to take a report and went to two different stations and because of the language barrier, and also because these police service aids which are fabulous, they look like officers if you have not ever going to the police station before. they look like officers, so when, in dv cases as we know the department takes those seriously and want a police officer to take the report. but when you have a combination of a psa who looks like an officer and an language barrier things go awry. so what is communicated we need to wait for someone else or we can't take a report. >> really we need language service and a officer to take the report. >> i know that we have had many productive discussions since that time. i want to raise it because we are 6 months later, and there is an urgency with what is happening on the ground-level at district stations and so i hope that this is an opportunity to move some of those things to the district

station for there are a lot of good things in place with a few language liason officer, part of what our hope has been and again, the department is in the forefront, there are few departments that have someone committed to solving language access problems with a language liason officer that the opportunity for the community to know who that individual is when they can call that individual and to solve problems within the station. our hope is that the next step forward is that that language liason officer has a phone number that the community does know about. even if it is just the service providers so that they know who to call to problem solve. so those are some of the things that we are hoping to move forward on. we continue and we have been here before to talk about with den and the police department, there is a lot of good things that can happen where the special skills of officers either language skills would be quickly identified through the dispatch system. so there is not a delay. and so we are hoping to see the

changes with the dispatch. . >> with the pursuit policy, again, we have made a lot of good movement. we are glad that there is a date certain, our emphasis and our work is the urgency, the policies from 1997, we know that over one-third of all pursuits end in a collision. there are great public safety risks and officer safety risks and our hope is that date in november comes to pass so that we can move forward and have a good pursuit policy. it is good now, but what we have put together is really consistent with best practices. >> lastly i want to talk about 5.01. and this was a change that was based on a recommendation that

we made back in december. and it is a small change and i understand why the department is looking at 5.01 and the larger picture. but this kind of a change can happen quickly. if in the past, if the individual, there was a physical control hold that resulted in injury, then there is a whole investigation and reporting process. we have had cases where an individual has complained of pain. but there has not been a visible injury, you are not going to see a broken arm or torn ligaments. what we recommended back in december, similar to other law enforcement agencies is that the language include not only an injury, but if there is a complaint of pain that... and we have devised language, complaint of pain beyond the initial control hold, that that situation would be subject to the same type of investigation and reporting. now, we have met with the chief about it. and months ago, we proposed a language. i know that there are a lot of

changes and there is short staffing within the department. my hope however, is regardless of where things might have fallen through the cracks is that we are able to come up with something quickly that resolves that. because ultimately individuals who have been complain of pain, but can't point to the particular injury, they deserve the same level of investigation and reporting, and similarly, officers deserve that same level of attention if those situations happen. so we are asking for more transparency and those kinds of situations get the same agree of scrutiny that just an injury would be provided. the way that this could happen, you know, we have talked to the chief. there are ways to do it through the department bulletin, i just hope that we could resolve it quickly, but it is not many months later to resolve this one way or the other. >> thank you for your support.

and also, beverly up ton is here, she is one of the individuals that we have been working with through the monthly meetings and we welcome here to make comments as well. >> the format, i am wondering if you can finish this agenda item two and during the public comment part have you speak. >> i am happy to have and i am working with the db related policy >> good evening. we have been so honored to have such a broad range to meet with them about the moving the lep policy forward. it has been just as informative for us as it has been, i think,

for everybody at the table. we do see it as homicide prevention. as everybody here knows, ten years ago, we used to lose about ten to 12 victims a year to domestic violence, homicides. 90 percent of them were english lep survivor and ultimately victims. and so we do think that in our community it has made a difference that the domestic violence community has learned in some ways to speak about 70 languages. so we are excited about sharing anything that we have learned and being at the table and it has been honored and inspiring to see the commitment and the progress moving forward. >> on the psa issue, i think in that hour, if we could just help them learn how to tell people that they can't take a domestic violence report would be so helpful. i think that there is a way to say it in a good way that

domestic violence is so complex we want an officer here to take it. right? and so just as samera mentioned. i think that there is a problem when you have a psa that is not allowed to take the report and rightfully so. we are pleased with that policy, very much so. but you have a lep victim who is there, who does not know that the psa is not an officer. who does not understand why they are report is not being taken. so if that could be part of that training, it would be tremendous because it would really alleviate some of that tension that is... it is unintended consequence of a very good policy. so that is one piece. i also want to thank officer henry haw, for his leadership and his availability to the community. he came out and met at