>> oh, you were presenting the motion. i'll move it. >> okay. so moved, then. [gavel] >> so, in regards to seat number 4, is there a motion to waive the residency requirement for seat number 4? >> i'm happy to make a motion to continue seat number 4. >> is that the right procedure, to continue seat number 4 if there's no agreement that we would waive this seat, the residency requirement? >> deputy city attorney john givner. the board could consider a motion to move the nominee to the full board with or without recommendation, or -- with the

residency waiver. or could move to continue the item. so, supervisor breed has made a motion to continue. you can vote on that motion or you can -- and you can also make another motion. >> so, this motion that we made, is there a second? >> i have a question for supervisor breed. in continuing this motion, what are you looking to -- why are we continuing this? >> i want to make the recommendation that we continue it to look for alternatives for the seat in particular. i'd like there to be residents of san francisco submitted for seat 4. so, that's my goal in continuing this item. >> okay. so, this is a point of clarification for you, mr. city attorney. sounds like we can either continue the item, but sounds like ms. hernandez will still be in play, or we can deny the

recommendation and then ask for more -- for other suggestions for -- for other suggestions for residents that live in san francisco to fill seat 4. >> i think if you are not satisfied with this, with this candidate, the best course would probably just be to continue it. >> okay, thank you. >> and then you can consider her application in the future if no other residents -- >> okay. i will support supervisor breed's motion to continue seat number 4. >> okay. i'd like to say to elva, i'm going to be supporting this motion and i'm supporting -- and it has nothing to do with your qualifications as a person and so forth. but i understand the logic behind why we're doing this. for people that live in san francisco to have this opportunity to serve. and, again, i don't want you to

walk away thinking that it's a personal rejection. this is just a matter of how we pride ourselves in saying that we believe people in san francisco can do this work, okay. so, without any objection, i guess the motion passes. [gavel] >> thank you very much for coming today. madam clerk, can you call item number 2? >> yes, mr. chair. hearing to consider appointing one member, term ending april 27, 2015, to the soma community stabilization fund community advisory committee. there is one seat and two applicants. >> colleagues, i've been asked by the staff of the mayor's office of housing who staff this committee for a continuance of this item. are there any nominees in this room? >> so moved.

for the continuance. i know we have to take public comment and not necessarily entertain -- okay. >> yeah, i just want to make sure if there is somebody here, that they understand what's happening. i don't see anybody. is there any public comment on this item? okay. then public comment is closed. [gavel] >> colleagues, now you may make a motion to continue this. it's been moved. so moved. [gavel] >> all right. >> excuse me, supervisor. would you like to continue the item to the call of the chair? >> yes, i'm sorry. to the call of the chair. madam clerk, can you call item number 3? >> item number 3, hearing to consider the quarterly reports of the shelter monitoring committee.

>> [speaker not understood] the chair of the shelter monitoring committee, chief dennis, vice-chair, and is bernice here, casey here? >> [inaudible]. >> the staff of the shelter monitoring committee are here to provide a brief overview of the standard of care report. >> good afternoon, supervisors. thank you for having us. my name is nick also kimura. [speaker not understood]. with me is keith dennis, the co-chair of the shelter alliance committee. again, i'd like to thank you for having us here to present the report. the committee was formed in 2004 through a broad coalition of community members, service providers and community advocates. and our main purview is to documents the conditions of the shelters with the intent to improve the health, safety, and treatment of the entire homeless community that we serve in the shelters. currently there's actually all the new members except for one, hsa cindy ward, all of us are new members.

we do not have staggered turns. that's one of the reasons we have it. but the main reason many former members did not apply to rejoin the committee is because a lot of them left with frustration about the process that the committee -- they felt that we were inept at enforcing the rules, enforcing the conditionses in the shelters. and specifically had to meet client concerns and show that they have full funding to ensure the standards of care are upheld because what we're doing is we're going in there and inspecting the standards of care, making sure they're complying. however, lots of times they don't receive the funding to do this. in the report there are just several things we'd like to highlight. approximately [speaker not understood] generate complaints were voted on for investigation. and one-fifth of the client generated complaints were closed because they were satisfied with the response. only one-fifth were closed due to satisfaction. it has to do with this, over

half 57% of the clients responded as no contact. meaning we didn't have any contact information for them. hopefully the new life line program, the new federal program will have some impact on that where people are allowed to have cell phones. the majority of complaints are men. 68 women complied, 76 men complained. excuse me. 14 families complained. and of these clients, 29 or 20% of them were seniors and 40% were disabled. >> mr. kimura, as you are referring to these stats, are they in this report? >> yes, they are. it's throughout the report. >> would you be able to point out the page? >> i don't have a copy. >> it's okay. it's just easier to follow. >> on the front page is a summary of the recommendations on the front page. >> okay, thank you. >> um-hm. and just one of the main points i wanted to get across again, majority of the complaints are regarding staff treatment or

the way staff is interacting with clients. the second area is regarding facility and access issue. as you may know, there is worker currently between [speaker not understood] woulder working to improve access into the shelters. and then the facility -- part of this is with the staff treatment and the facility, the conditions is again with the standards of care and a lack of training that the staff receives. part of that is due to a perceived turn over of the staff that works at the shelters. however, the training is still, in my opinion, at a minimum of what they can be taught. also, just so you know, for instance, a recent complaint -- a recent response from the shelter said they couldn't comply with one of the standards of care because they didn't have the funding to do so. this is a fairly common occurrence, at least for conditions, things that they have to supply to clients. we're asking them to enforce

these or to apply these standards of carey equally throughout all the clients diderction -- for all their clients. however, we're not providing them with the proper resources to do so. so, that is part of the frustration that past members had felt. >> i have a question. >> sure. >> this is the first time i've seen this document. so, i'm going to make an assumption that the details are inside the document as the types of complaints when [speaker not understood] resources. they're unable to eliminate whatever is the driving force of the complaint is. is that detailed into this report? >> there is going to be -- it's not going to be the shelter responses, like each one, you're not going to get a response for each shelter in that because there's hundreds of them. what you're going to see is basically the types of complaints that are made, like how the shelter responded, if the client was satisfied with

that response. >> as a matter of record, could you give one or two examples of the type of complaints that you review or that this report is summarizing? >> so, the majority is regarding staff treatment. the standard of care is they have to be treated equally, fairly, or with respect. a lot of clients will come -- clearly a majority of them will come saying that they in some way may have felt disrespected or the staff is less than expected. another one, like not having the proper supplies, not having enough soap in the bathroom, enough toilet paper, enough towels, enough sheets for them, sufficient enough sheets for them to stay warm, stuff like that. >> thank you. >> so, moving on to recommendations. what is a very big recommendation i think we can get from this report is that the staffing capacity needs to be increased or at least filled in. currently there is one staff bernice here. there's spots for two. the other one has been vacant

for i believe five months? for five months. so, in that -- the result of that is that we had an average response time of 29 days of responding to client's complaints which is almost three times the amount allotted. and, so, in order to meet the legislative time period and complete all investigations, the staffing capacity really needs to be filled two full-time staff members. bernice does a great job, but she's not bilingual. the other former staff member was bilingual very important for the [speaker not understood] considering many undocumented people live in the shelters. we need to identify what kind of client market. better data essentially to collect throughout the year to see what types of services are needed, what types of services are succeeding, how the shelter system is working, how conditions can be addressed.

for example, the committee failed to collect data on disability status. this data would be good to have for future use at least to see who is coming to us in the future. another -- along with that, actually, we're going -- we do the turn away counts which is basically when people seeking beds, how many of them are turned away. the city serves an estimated 6,000 homeless people in the city, homeless individuals and there's 11 34 shelter beds. obviously there is going to be turn aways regardless of how many people seek it unless there were less than 1 134 people. we're going to improve data collection. also we need help with legislation changes. we're going to try and reexamine the standards of care and update them on thing that are unmodern. wool try and keep them in mind with the progression of time. also as i said, all the

committee members terms expire at once. so, we have a complete new committee, complete new committee members. so, we're going to try and get staggered terms. also we're going to try and look at a new enforcement system. we have a retreat coming up. what i mean by enforcement system is if the shelter is constantly not in compliance, technically they can be find by the department of public health. however, that is contradictory. really anything we're trying to get done. we're going to look at a new enforcement system. perhaps points, we're not really sure, but that's what we're going to look at. these require legislative changes which is why i'm letting you guys know. lastly, i'd like to stay say the standards of care are unfunded mandate which is why services aren't being provided. so, if there was some way we could get some funding for the standard of care because -- i mean, the hypocracy is inherent where we're acquiring these standards without providing the necessary resources for them to

accomplish them. so, if you have any questions, that's all i have to present. >> i have a question. can you tell me what your funding source is? >> our funding source [speaker not understood]. >> good afternoon, supervisors. the shelter monitoring committee as a committee did youant have any funding. they receive staffing from the department of public health of two positions. the human services agency of the of the 15 shelters the city takes complaints from [speaker not understood]. the city has 14 of those contracts. the department of public health has one of the contracts. so, the service providers receive funding from the city and county as well as other sources, but those are the agencies that have the contract. the shelter monitoring committee is a advisory body created by the board of supervisors to provide the board of supervisors and the mayor's office information about conditions in the

shelters. >> okay. so, let me ask the question to you and the city attorney might have to opine on this. in your capacity as an advisory body, does that preclude you as an entity to fund raise on your own behalf? >> to fund raise for our -- to build the capacity of the committee or the site? >> to build the capacity within the committee. >> what has happened in the past historically when the plan of care happened, we created in 2008, the committee will -- the then rules committee in creating legislation that required an additional staff person, due to retirement, that staff person has now left and as i'm sure you're all aware, the budget process is no hiring. there's been a delay for that one position. >> was that one position a fund-raiser, director? >> one was to deal with clients who walked in and took complaints.

and with more of the client interface piece, my position is a policy analyst. so, now i'm doing multiple jobs and none of them very well. >> i want to go back to -- my original question is about additional funding sources that you had a whole list of recommendations. of course it always says you need more money. my question is are you capable to help yourself to find more money, more resources? i don't know if that's legally how you're set up to receive money. nonprofits, 501(c) (3). >> we're part of the government, so, we don't -- i mean, i'll foredid the city attorney, but we wouldn't necessarily do that. we do try to work to identify non-county sources like training are provided for free and things like that. but within budgetary, we make budget recommendations to the board of supervisors and the mayor's office on why improving capacity would be better for

the county in the long run. but we don't fund raise or have a budget of our own. >> okay, thank you. you answered my question. thank you very much. >> and then supervisor cohen, i wanted to maybe add a little bit more to your comment when you asked for specific complaints and results at the shelter. you'll find that in the appendix. and i apologize, this report was e-mailed to all of your staff. i didn't necessarily e-mail it to you. next time i'll make sure the supervisors get it. the appendix gives you a breakdown of all of the shelters and then there's some narrative about the complaint process and the investigation process, as well as, you know, some of the shelters don't receive client complaints. and that's in here as well. >> i just want to say that if you want to work with my office to get the staggered -- i don't know what it would take to get

the staggered sort of -- >> we're very fortunate all of your legislative analysts have met with us. so, megan, conore, and esther. and what we're in the process of doing at our retreat is putting together something in draft form and making sure we have a community process to get input as well as from the county agencies such as the human services agency to advise the office. and when we have something that is more of a model, to bring it to your offices. >> okay, appreciate that. any other questions or any more reports? ~ connor is that the end of your report? that's all? we wanted more. [laughter] >> thank you. >> thank you very much. >> [inaudible]. >> before you start, before you start, before you start, is

there any public comment? >> [inaudible] the san francisco human services agency and all of the shelters are under my umbrella and auspices. as the staff to the shelter monitoring committee mentioned, in 2008 when we implemented this, it was an unfunded mandate. it has continued to be an unfunded mandate, but last year during the board of supervisors add back, there was $2 million added back to all of our shelters under my umbrella across the board. and a majority of them did apply some of the funds to help them meet the standard of care.

the majority of it is around supplies and making sure that the shelters is a safe and clean facility in which to live or to stay during their homeless stay. so, i do know that our shelter providers are in conversation now about what they can ask for in this particular budget period to increase their ability to carry forth all of the mandates. i think they're either 31 or 32 mandates across the shelter monitoring committee that they have to abide by. >> is that all? >> yes. [laughter] >> okay. so, do you have any questions of ms. crumb? >> i don't have any. >> okay. >> i would invite the three of

you to go and schedule a visit in our shelter so that you get a firsthand view of the report when it comes before you so you can know the lay of the land. as a matter of fact, our largest shelter is just three blocks away from here at 1 001 polk street. so, if you're so inclined, let me know and i'll make sure we schedule some site visits. >> can you contact my staff to schedule something? >> yes, i will do that. >> it's been several years since i've been in a shelter. >> all right, thank you. >> thank you very much. are there any public comments at this point? seeing none, public comment is closed. [gavel] >> madam clerk, item 3, please. >> mr. chair, would you like to continue item number 3 to the call of the chair?

>> this is item 4. >> item 4 is to take an action for item number 3. >> okay. is there a motion to continue this item to the call of the chair? >> so moved. >> okay. so moved. no objection? >> no objection. >> thank you. item 4, please. >> item number 4, hearing to consider appointing four members, terms ending november 23, 2014, to the shelter monitoring committee. applicant heather-lynn hoc kinds withdrew her name. we now have four seats and six applicants. >> thank you. we will be hearing from the candidates in the order they appear on the agenda. if deborah ann white is here, please approach the microphone. ~

good afternoon, supervisors. my name is deborah mulse. i just finished up a term on the [speaker not understood] committee. i wasn't aware of the time limit for applying earlier, so, i come to you in front of you now applying for the seat available. >> just for clarification, i asked for deborah ann white. is she here? oh, i'm sorry. >> that's okay. she might not be here. is he she here? no. this is deborah mulse. i'll call john matsui if he's here next. i apologize. so, before i left the shelter monitoring committee, a couple of things that were discussed here today were suggested that i put in front of the committee, which was the staggering of the appointments so that we don't have a turn over every two years at once.

and you do retain some committee members that have some knowledge of what's happening and not bring people in just solely -- just throw them into the water without any swimming lessons. also, one of the things that i suggested were some questions of surveys which were kind of my pet when i was with the committee. and i'd like to make sure that they get implemented because there are some needs for some questions [inaudible]. nick suggested in front of you just a little while ago. i bring to the committee some service on the committee already, a lot of work with the homeless and different field, through feeding the homeless, also sheltering, monitoring sheltering the homeless.

i was homeless. so, if there are any questions. also, one other thing, [speaker not understood] supervisor cohen, is now represented on the committee right now. i would bring that to the committee as well. >> thank you for bringing that to my attention. i have a couple questions. how long did you serve? i served one year. >> one year. i came in on the middle of the term. >> you're a newbie. not as new as some of them. >> i understand. can you talk to me about one year's time some of the projects that you worked on? i don't know if there was enough time for you to accomplish anything, but what did you like most about it? well, like i said, my pet was the surveys. i kind of took over the surveys for all the -- i had over 100% attendance rate for visits, too, and did some investigations as well.

but the surveys need some work. there's a bunch of things that need work. and as far as accomplishing something in that year, there wasn't a whole lot of change in that year. it was a little frustrating, but it also opened my eyes to what need to be changed. so, hopefully we can do that if i get a pointed again. >> and how long are the -- how long are the terms? the terms are two years. >> two-year. so, were you filling out someone else's term? yes. when i came in, it had been -- somebody had left a seat, i think, vacant, and i applied for that and [speaker not understood]. >> okay, thank you very much. good to see you. anybody else? >> seeing no other, thank you. >> thank you. >> heather-lynn, are you here? heather-lynn hotchkin. okay. john mitsui. tony faataui.

manai burgin. hello, supervisor. i am a -- well, i've been in the city for a year and i have like pretty much basically been at the coalition for 10 months now. and i feel -- i mean, i stayed in the shelter, now i no longer stay in the shelter, but i pretty much basically know how it works. i can have some valuable suggestions that can, like, somehow make some kind of change, whatever. anyways, i kind of get nervous.

>> take your time. i've been in the shelter. i've been like low-income and help others that make it be stronger to keep myself grounded to know that this is not where i want to be at. like i said, i really don't know much about the [speaker not understood], but i mean, i know a couple people that been on it. so, i feel basically like the whole -- you know, the whole homeless act of the shelter type thing. so, i mean, i've done a lot of street outreaches and organized and [speaker not understood]. i can't really say. i mean why i feel like i should do it. i mean, it keeps me grounded. >> alrighty. supervisor cohen. >> how do you pronounce your

name? >> manai. >> burgin? yes, ma'am. >> good to see you. are you from san francisco? no, ma'am. >> are you are you originally from? [speaker not understood]. >> what brought you here to san francisco? well, i was looking for life changes pretty much. >> did you find it? um, well, [speaker not understood]. i'm succeeding. >> okay. i'm not where i need to be at, but, you know, a little more work i'll get there. >> how long have you been here? i've been here a year. >> okay. and how did you find out about this committee? well, i belong to the coalition. >> which coalition? the homeless coalition. >> okay. yes. and i know a couple people that did it and they've been -- they're like [speaker not understood] work with homeless people and they thought it would be a good idea for me to do this as well. i tried to do it before, but i had like a document. i was [speaker not understood]. >> so, are you currently ng