[music] paratransit is specialized transportation for seniors and people with disabilities who are unable to use the muni system.

in san francisco, we're proud that we've had a paratransit program since 1978 long before it was mandated by the americans with disabilities act in 1990. san francisco is a unique city and our paratransit program reflects this. we have a network of services, including sf access van service, paratransit taxi, including wheelchair accessible ramp taxi and group van which serves groups of individuals going to a single location like a senior center. [music] >> i'm elsa scott and i'm a retired federal employee and i'm a native of san francisco. i use paratransit because, i've been using it for about six years because six years ago i had to start dialysis treatments at cpmc. so i'm very dependent on

paratransit three times a week, coming and going.. my current driver is brian berquist.; he's just such a friendly, sort of a teddy bear kind of a guy. i don't know what it is about brian, but all of us old ladies want to feed brian. [music] >> hi, my name is fred lein. i'm most proud of driving a ramp taxi since the beginning of the program in 1994. [music] >> fred, you are the absolute best! thank you fred for providing transportation for me and opening up my social life, and taking care of medical

appointments, taking care of my mother [music] >> hi, my name is ann bailey and i've driven for luxor for almost five years now. i drove for desoto cab for 10 years prior to that. i drove in 1976 for the old, old yellow cab. this is frances mecchi and i've been driving her for about 11 or 12 years to her alzheimer's day program, which we call the memory club. every day when we drive through the presidio she'll say, "oh goody, you're taking me through the enchanted forest." [music]

>> my name amr a.mahmoud. i am like 49 years old. i have been driving cab more than 13 year in general. then i drove a ramp more than 3 years. this is my fourth now. i have been enjoying doing the job. i like every moment of it. >> thank you amr. [music} >> hi, my name is peter and i'm a paratransit driver for medsam, and this is north and south of market where i pick up my group and drop them off at home. >> thank you , peter!

[singing] you are my sunshine. very good driver. she says driver is very good. number 1. [music] larry mingo, mobility plus driver, san francisco paratransit. >> thank you, mingo. >> you're welcome. >> hi, mingo. >> thank you, mingo. >> thank you, mingo. thank you. [music] >> thank you, larry mingo. >> hey larry mingo, you are awesome. thanks for a great, great job you do for us. appreciate it. >> thank you, mingo.

[music] >> hello, my name is james fells i've been working with paratransit for 13 years now. i get a kick out of the job; i like helping people you know when they need help to go shopping or getting picked up at the medical building. i really like helping people and that's why i've been working so long. >> hi, my name is kalani. i'm a driver with mobility plus. i love my job! and i've been working, i've been a driver since may and i'm pretty satisfied with the company. so, two thumbs up, hope you guys have a nice day. >> sandra johnson and i've been working for mobility plus for about 4 and a half years. i love it. this is my job and i love it. it's very rewarding for me. one of my proudest moments is one of my clients left his cane on the bus and i've been picking him up now for about three years so i know that that

cane was important to him. and i had dropped him off and i noticed the cane later on that day so i kept it with me and when i went back down to la play, when i worked my way back down there on a break to give it to him, he kissed my hand, 'cuz he can't talk. so he grabbed my hand and he kissed my hand. it just made me know that that was an important thing for him. so that was my proudest moment. [music] >> one couple who were riding with us, morning and afternoon, mr. and mrs. lee. mr. lee was the dialysis patient and he's probably in his 80's and every time we would drive up to buchanan street, the hospital, mr. lee would say, "good job, fine driver, number one driver" and he would go like this [thumbs up gesture]. and then as brian would be helping him off the van, mr.

lee, i heard him so often say, "brian, if anybody gives you any trouble you send them to me and i'll take care of them." and here great big old brian would say, "henry, you're the first one i would try to get help from." and he says, "the second one is elsa." [laugh] so we knew that we were being relied on by brian. a few weeks back, mrs. lee called brian early in the morning to tell him not to bother picking them up because they were already at the hospital. mr. lee was ill and she had taken him to the er. the next day or so, brian, on his lunchtime, found out that mr. lee had been admitted to the hospital and he went up to mr. lee's room and just stuck his head in just to say hello. and the minute mr. lee saw him he went [gesture thumb up in the air] like that. and mrs. lee said, "he's telling you again you're number one driver. so brian really appreciated that; he thought that was really sweet.

but he could see mr. lee wasn't doing so well so he left really quickly. and unfortunately, mr. lee passed away that evening. that had a great impact on brian and me. it was very sad, but it was so touching that he had seen mr. lee and mr. lee had confirmed that brian was "number one driver." >> this is san francisco paratransit. it's not perfect; we have our ups and downs: late trips, frustrated customers, stressed out drivers. but at our best, we get our riders where they need to go on time and with a smile. and when we pay attention real carefully and notice what's happening on the van, taxi, or at the senior center, we notice that our drivers make a

difference in the rider's lives and the riders make a difference in the drivers lives. i'm nicole and lindsey, i like the fresh air. when we sign up, it's always so gratifying. we want to be here. so i'm very excite ied to be here today. >> your volunteerism is appreciated most definitely. >> last year we were able to do

6,000 hours volunteering. without that we can't survive. volunteering is really important because we can't do this. it's important to understand and a concept of learning how to take care of this park. we have almost a 160 acres in the district 10 area. >> it's fun to come out here. >> we have a park. it's better to take some of the stuff off the fences so people can look at the park. >> the street, every time, our

friends. >> i think everybody should give back. we are very fortunate. we are successful with the company and it's time to give back. it's a great place for us. the weather is nice. no rain. beautiful san francisco. >> it's a great way to be able to have fun and give back and walk away with a great feeling. for more opportunities we have volunteering every single day of the week. get in touch with the parks and recreation center so come

>> this lodge is home to some of the best fly casting pools in the world. these shallow concrete pools don't have fish. this is just a place where people come to practice their fly casting technique. ith was built in the 1930's and ever since, people have been coming here to get back to nature. every year, the world championship of fly casting is held in san francisco and visitors from all over the globe travel to be here. >> we are here with phil, general manage of san francisco rec and parks department at the anglers lodge. what do you think about this? >> it is spectacular, travis from oregon, taught me a snake roll and a space cast. >> there are people from all

over the world come to san francisco and say this is the place to be. >> yeah. it's amazing, we have teams from all over the world here today and they are thrilled. >> i flew from ireland to be here. and been practicing since for the competition. all the best casters in the world come here. my fellow countryman came in first place and james is on the current team and he is the head man. >> it's unique. will not see anything like it where you go to compete in the world. competitions in ireland, scotland, norway, japan, russia each year, the facilities here in the park are second to none. there is no complex in the world that can touch it. >> i'm here with bob, and he has kindly agreed to tell me everything i need to know about casting. i'm going to suit up and next,

we're in the water. >> what any gentleman should do. golden gate angling has free lessons the second saturday of every month. we have equipment show up on the 9:30 on the second saturday of every month and we'll teach them to fly cast. >> ok. we are in the water. >> let me acquaint you with the fly rod. >> nice to meet you. >> this is the lower grip and the upper grip. this is a reel and a fly line. we are going to use the flex of this rod to fling away. exactly as you moved your hands. >> that's it? >> that's it. >> i'm a natural. >> push both arms forward and snap the lower hand into your tummy. push forward. >> i did gave it a try and had

great time but i might need some more practice. i met someone else with real fly casting skills. her name is donna and she is an international fly casting champion. >> i have competed in the casting ponds in golden gate park in san francisco. i have been to japan and norway for fly casting competition. i spend my weekends here at the club and at the casting pond. it's a great place to learn and have fun. on a season day like this, it was the perfect spot to be. i find fly casting very relaxing and also at the same time very challenging sport. takes me out into the nature. almost like drawing art in the air. and then i can make these beautiful loops out there.

>> even though people from across the globe come here to compete, it's still a place where locals in the know relax and enjoy some rely unique scenery. until next time, get out and play! >> april 16, 2013 before we call the roll just like you to take a few seconds and