>> directors report. >> line item 3 b directors report discussion. review of recent activities and presentation of the occ 2012 annual report. >> i apologize for the delay. i know you have a large report to give. that's why we took a break before hand. >> good evening, members of the

commission and chief sir. instead of repeat activity, i will move directly to the annual report. we have a powerpoint presentation. this evening i will discuss the annual report for 2012. it was prepared by members of my staff including chris news skooe our information systems analyst and eric our acting deputy director chief investigators and franco, one of our attorneys, garm an, former chief vekt investigator who is now retired. dipole --

diana salazar our attorney who is an outreach coordinator and my executive assistant pam thompson. i would like to give special recognition to chris since he is the one that prepared the statistics for the report and maintains the data base. this evening i will discuss the history admission of the occ, organizational and budget matters, investigations, state and national trend in law enforcement, policy analysis, immediate mediation and outreach. the occ was created by a board of supervisors initiate charter amendment but did not become operational

since 1983. the occ is under the jurisdiction of the police commission. our responsibility to investigate police commission duties. policies and recommendation. 2012 was my 5th year in o cc. the 2012 budget was implemented with one investigator position. providing with 13 journey level investigative position also known as 2184. we did have vacancy in 2012 and new hires and leaves of absence and all

of which impacted service delivery. as of the close of 2012, one investigator was scheduled for an extended leave of absence. a new investigator was in training and did not have a full load and there were two investigator vacancies. the occ has only two managers. it is a flat organization. the two managers are the director and the chief investigator. more than half of occ staff are investigators and the remainder of staff are attorneys and clerical staff. and 2012 the occ received 740 complaints. we investigated and made findings

on 799 cases. we close all but 11 cases. the investigation unit also participated in community outreach. the investigation unit was led by now retired chief investigator charles gaul goldman. to give you a picture of where the occ was in 2012 compared over 20 years case load summary from 1993, the 724 complaints is a 20 years deviation. the average is 962. 799 complaints represent a 13 percent deviation from the baseline.

finally the 20 year average complaint closed annually is 946. the sustained complaints in 2012 included 49 complaints involving 50 officers. it's a 38 percent deviation from the 20 year baseline. the sustained rate last year was 6.1 percent. it was nearly a 1 percent decrease from 28.97. the lowest sustained rate in ten years. cases of note that were investigated by the occ in 2012 included 10 occupied investigation. they were

completed last year. there were no findings, findings included improper conduct and not sustained. there were 2, 2011 single occupancy and they were under hold by investigators by authorities. the two new officer involved shooting complaints were received in 2012. for were close in 2012. in looking at the race and ethnicity of complaint ants, caucasian and african american, 26 percent complainants and they only represent 6 percent.

latino and hispanics comprised 12 percent as asian americans comprised of the american complainants. the o cc is staffed by investigators who speak several languages including tagalog, cantonese, mandarin, spanish. our case in takes in 2012, 98 were english and 1 percent in american sign language. the types of allegations that were received by the occ in at this included

unwarranted action. about a third of the allegations, conduct reflecting discredit. close to a third. neglect duties and 3rd percent racial and less than one percent. none of the unnecessary force allegations were sustained. 2069 allegations were made impact the 28 officers. of those 2069 allegations 57 percent were not sustained. 31 percent were proper conduct. 3 percent of the allegations were

sustained, 4 percent unfounded, 3 percent no finding and 2 percent finding withdrawn. >> looking at sustained allegations by type, by far neglect of duty allegations were the largest percentage. 63 percent of the sustained allegations . unwarranted action 16 percent. conduct reflecting discredit, 29 percent, neglect of duty 26 percent, unnecessariary force 9 percent. the o cc avoided a backlog in 2012. it closed all but four of it's 2011 case and

those four cases were two officer involved shooting cases and two cases under criminal investigation. investigators closed 59 more cases than were open. also contributing to the backlog avoidance was the lowest number of complaints filed in 20 years in at this. 2012. it's the lowest number of pending cases in 20 years. pending cases were 16 percent of a 20 year baseline of 2014 cases. 16 percent below. next. >> and looking at other factors that impact the filing of complaints with the occ, the police department had a decline in its staff by 3 percent

between 2011 and 2012. calls for service dropped. for the 72 percent satisfaction rate with the police department from a chamber of commerce poll. complaints against the police department dropped by 30 percent in 2003-2012. looking at national trend, 4 percent statewide decreased and the anybody of reported citizens complaints against peace officers. filings have dropped in new york 20 percent, chicago

14 percent and albuquerque 31 percent. these are oversight agencies. investigators case loads were down from previous years but still not at the best practices 16 cases per investigator. at the close of 2012 investigators had an average case load of 21 cases. the o cc's legal unit is headed by inez franco. it consist of two trial attorneys. the two trial attorneys sustainability reviews and prosecuted 15 cases involving 15 officers at 16 cases. in addition to the two

trial attorneys, the attorneys on the legal unit include a policy analyst and the mediation and outreach coordinator donna salazar. the other trial attorney is manny fort. the policy analysis work done by sam marm rooen in 2012 on the prohibition on the use of past keys in hotels including police calls involve mentally ill, amending firearms review, revise policy and also an amendment to the use of force policy to include

complaints of pain. in mediations led by donna salazar we have an award winning mediation program. it's been recognized both locally and is recognized nationally. last year, 62 cases were mediated by mediators. those two cases represent more than one case load. they represent cost savings and greater satisfaction for complaints and officers. donna salazar also manages the occ's outreach program and the occ's community outreach strategic plan is is the first of it's kind nationally. in the area of

outreach, occ staff, investigators and attorneys and other staff participated in community presentations, distribution of brochures, by working with community groups on language access and juvenile protocol issues. engaging and training in providing presentations for the national association for the civilian law enforcement national training conference. started o cc online filing complaint project in 2012. and we anticipate the completion on the launch of our online complaint at the end of the second quarter. because our information technology is a one

person unit, many things pushed deadlines out if the server goes down, individuals have issues with their excite -- computers or their laptops. that's what chris dos does in addition to maintaining the data base. the project that chris started in 2012 was to develop an auto prompt calendaring system. unlike the project where chris is working with an outside developer, the auto prompt calendaring system is where chris is working on his own. he maintained and enhanced the data bases and

websites and other technology equipment. our clerical unit, they processed the 740 complaints and 799 closures and they set data letters and also responded to documents which were request from the city attorneys office. they involved 1200 officers. it's a labor intensive job that has to be done with care to ensure that over production does not take place. last year the cost for were down considerably for retrieval and storage. it comes out of the occ budget and prevents us from doing other things we might wish to do, but it was down last year considerably. how did we do in

2012? we closed 2012 with the lowest number of pending cases in 20 years, we met our target, we increased the number of days to close cases, we have a successful community outreach strategic plan and we demonstrated compliance with the audit recommendations. we look forward this year to continue this strategically managed the case load, to continue our successful mediation program toshgs continue to evaluate sf p.d. policies and practices and implement community outreach strategic plan and to continue recruitment and hiring to fill vacancies. i would like to thank all of the staff that is out in the audience this evening for attending and that

concludes my report. >> great. director hicks. this is an awesome report. thank you very much. it's great to see that your report card is awesome. third lowest case load, append is cases closed out and met your targets and increasing the number of days to close cases and the mediation program, our outreach, you have done an excellent job. i want to thank you. you are the leaders but you are the ones that did the work. thank you. it's a great report. it's a real strong relationship between the fewer numbers of complaints against the police department and the strength of the occ. i want to thank you for your efforts. >> your welcome and thank you very much. >> thank you, president. director hicks first i have to

start off which is to commend you on your extraordinary staff which is so dedicated. i get a chance to work with samarra and i don't get to work with all of them but they are so dedicated and they have a lot of credibility. so i commend you for your leadership and your exceptional team. i also think that being the new member of the commission, and recognizing the department report of the o cc reports to the commission and what that data means, i think it's extraordinary to me that over a million calls for service, and we in 2012 had zero sustained complaints for excessive use of force which i think over the past 30 years has been such an issue in policing to be able to keep

folks safe, our officers safe and also make sure that officers are trained to use only the force necessary. it's really extraordinary. my question would be there is a number of -- people around the city. people watch a lot on tv about law enforcement and though think they know about it. other folks can be very helpful in understanding the progress that the department has made and ceremony where there is still work to do, but in that area i'm interested in how broadly this goes. i'm assuming that members of the board of supervisors that not everybody is grud to the tv right now. i mow -- know my mom is watching. i don't know how widely this is distributed or if the members of the board is briefed and particularly in

finding that one in particular. >> certainly the report goes to the mayor, to the board of supervisors, to the police commission and to chief where it's addressed to all of you and that is required by chart er for me to provide the report to the mayor and the board of supervisors. so they have it. >> okay, i thought the members of the commission if there is other thoughts. i know sometimes a lot of reports can be delivered but i don't know if there is any thought about briefing the city's partners about some of the findings because i would hate for these reports to go unread as a possibility again, not an accusation but to ensure that folk have this information. i don't know if there is briefings that we can do or consider as a commission that can be routinely letting to let

the commissioner know about things that are going well or not. >> the board of supervisors, what do they get in the material that we receive? >> the whole report. >> they get this 180 page document. it is delivered to them in hard copy. we also post this report on our website. it is up, it is live now. >> the presentation you made tonight accompanying this was very important and insightful. i thought was very helpful in breaking it down and bringing home a lot of statistics and a lot of the points that you made. i don't know whether the board does this but they may want to consider having a -- i have a question with the committee with the board of supervisors they hold hearings all the time i think at least

monthly if not twice a month and they usually pick a must be of different topics. they ask chief to present to them a number of certain issues. that's just one venue. >> the public safety would be good but the entire, this really impacts the whole city and all of the supervisors should beware of the -- >> the reality of the situation is that most people learn what's happened in the police department through the press and unfortunately if it's a good story the press is not interested. maybe it's in incumbent upon us to my suggestion is for the the occ to release a press. >> thank you, i think that's a good idea. with the loss of reporter's, through the media particularly through the newspapers, police matters

don't get the type of in deptsd coverage that they once did. i am benefitting at the officer of the citizens complaints that the shrinkage by reporter's an he did the chronicle for the examiner but you know the life of reporter is employment of reporter's is not so great these days. >> the quality of reporting is not that good either. >> we've gotten so off the rails here. >> maybe my suggestion president is that in your role as president of the police commission, we might want to consider a letter from the president of the police commission to public safety with findings and analysis where we hope that the facts matter. >> thank you. >> commissioner terman?

commissioner kingsley was talking. >> no, i just sort of jumped in. >> go ahead. >> thank you for the very thorough report. would you like to take a moment and introduce the rest of the folks in your staff here, it might be helpful for us. >> thank you commissioner terman it was on my list to do at the conclusion of all my remarks. i'm going ask you each to stand up as i announce your names. first eric, our acting