that history most importantly to honor the dignity and value of the skilled labor that made san francisco possible. we had over 500 people come by our exhibit. it was our first time in pub luck so we want to thank the port for that. the museum is going to be a mobile museum and we're going to be taking our artifacts to the schoolyards in the city. i want to thank everybody here that made it possible for us to be there. thank you. >> thank you. is there any other public comment on the executive director's report? any comments? i'd like to represent on behalf of commission number one to congratulate the staff again in the celebration of the

anniversary. that was a happy side and i think we also want to express on behalf of the port commission we are sending a letter to the captain of the team and to mrs. simpson to express or condolences in terms of the loss of bart simpson and i think we all want to commemorate that. we are sad by this event and tragedy. thank you. >> item 8b [inaudible] cruise terminal passenger operations working and conference and special event management [inaudible]. >> before you start i just have

a public comment speaker and i did not mention the agenda item so if you are garrett can you identify what you are here to comment on doll. i'm with the planning development staff. i've been working on the /kraoutz terminal project for the last several years in the ongoing epic project to get this completed and operating. i want to give you context on what we're planning to do for you today in terms of presentation. on one hand the construction work, phase one construction has been complete in march. that primarily is the /kraoutz terminal building. that has been turned over to the america's cup authority for mber then phase two il

begins to complete the site -- to complete the building recommission shore site power to install a mobile gang wave, as well as a 2.5 acre park as well as /o*erl improvements to pier 27. so on the one hand we're doing the construction and the other hand is who's going to manage in this project. so last september we got your authority to issue an rfp for management services for cruise terminal operations to manage special events as well as parking for this project. we did get two proposals and /stwo development teams, metro and ports america. so i wanted to introduce both the teams today and then later we would

come back, hopefully in two weeks on may 28 with the staff's recommendation based on the evaluation panel's scoring on who we recommend to the port commission to manage this property. so any case, we flipped a coin, metro is going to go first. let me turn it over to stefano and then after that ports america. >> good afternoon commissioners. we want to express or gratitude for the opportunity to participate in the selection process for the new cruise terminal. we are as excited as anybody here in /toupbl to be part of this

process and look forward to the new cruise terminal becoming operational and starting a new era in san francisco which we believe is long coming. i'd like to speak about a company, if i'm able to negotiate john doll's tool. and also speak about our team and our partners. metro cruise services operates nationally under the umbrella [inaudible] and provides the following services to the cruise industry and beyond -- security services, ground services, agency [inaudible] and logistics. we provide event planning and transportation. metro has a long history in san francisco that goes back to 1852 the california [inaudible] company back in the day, going back to the gold rush so

definitely the water front of san francisco is in our dna and some of the salt water is in our blood. metro has been the face of san francisco for the cruise industry since its inception, dating back to the 70s here in this port. we are proud of the industry, we use it as part of our marketing strategies and so on. our record is we have had a proven ability cruise terminal management on west coast boards. we have had a [inaudible] each cruise line specific plans which can be quite different /tkpepblding on the demographics of the cruise lines. we have achieved very high customer satisfaction ratings while operating in what we like to call old grand lady

of cruise terminals. we aren't attached to it, but it is ageing lady with limitationses. we have worked very hard to make it successful and we have been able to grow business accordingly. we have strong relationships with everyone here in san francisco. it is essential for an operator to do so. we have strong labor relations with whom we interface daily. obviously government agencies and the many suppliers here in the city. we have an excellent environmental compliance

record. what is our vision essential for this cruise terminal. we want to introduce add /aud and offer a flawless guest experience to every passenger transiting through it. we want to achieve the highest cruise passenger ratings ever reported in our port and grow the business aggressively. we want to integrate special events, minimizing terminal down times and marketing the facility as a full spectrum exceptional event venue. our team -- we have an excellent house team based in san francisco. fully dedicated crews, they do nothing else and in touch with local practices and cushion toms and establish are you teens. as we all know san francisco is a unique port.

you have to know the port to be able to work in the port. we have demonstrated without team [inaudible] we don't only limit team to [inaudible] operations, we do everything else. we have /eupbl credible incredibly client relationships . we are able to [inaudible] we're not going to now integrate all activities around the cruise terminal. we have been doing so for many years. we consistently deliver excellent customer service over the years. our partners -- obviously the spectrum of

services that the new cruise terminal will invest on, particularly parking and /sperblt special /e our partners are the best event management and parking firms in the bay area, period. that is what we believe. [inaudible] is the local knowledge, the experience /-rbgsz , the capability to make the cruise experience [inaudible] abilities with unmatched event management expertise. we believe we will be a very powerful partnership that will lead to exceptional results. we will perfectly fit the

cruise terminal. [inaudible] produce new and exciting things like valet parking which is not available for [inaudible] and slow times as part of their program. i'd like to take a quick moment to introduce our partners. we have two representatives today. the first one from [inaudible] studios is matt. if you could come up for a second. then we have gym from impart, which will follow in a second. >> my name's mac and i'm with [inaudible] studios. we're the premier event [inaudible] in san francisco. we just recently completed the giant's world series parade and we're looking forward to another one. we're very excited about the /terpblal. it couldn't have

come on line at a better time. now there's quite a backlog of space needed in san francisco. we think it's a dynamic space and probably one of the best on the west coast for trade shows, business sessions and metings and so on. thank you. >> just introducing gym from impart. >> thank you. my name is gym, i'm director of bids development for impark. it's a name that's not real well known in san francisco even though we've been here since 1999. we were selected by the giants to run all the parking for at&t park, or whatever it was at the time. we've got a lot of municipal contracts, city

contracts, we do a lot of business with the port. we are a port tenant at port 50. we're in the process of expanding [inaudible] as we continue to grow. we run some of the largest city of san francisco garages. last year we were awarded the fifth admission garage, the golden gaitway garage, japan center. this was done under imco. we have a lot of backing behind us. we have a lot of good people here in tow and we're very much looking forward to providing a high level of parking service to the part and the people of san francisco.

thank you. >> thank you mac and gym. i wanted to take the op /taoupblty to introduce you briefly. so what is our plan? want to /pwhreurbl a business development plan that incentivizes all parties through profit sharing. want to maximize available terminal usage days for crews and special events. obviously no dead days as much as possible. this will allow us to increase union jobs in areas of security, maintenance and operations to manage and protect the facility /-fp it is much different from pier 35. we obviously plan to expand our partnership with local businesses through opportunities offered by the lb program. it's something we need to discus further with our partners. there is a degree of edge caution that needs to go i

obviously want to showcase the james harmon cruise terminal through grand opening event. we want to schedule an event as soon as possible when the terminal become available, use it as an opportunity to showcase it, show it to everyone in town and beyond. schedule management -- we are asked how we are going to manage the schedule. hopefully not too many numbers here but i wanted to say that schedules are made two years to 18 months in advance. it is our goal to

reach [inaudible] based on market trends in discussion with the cruise /eupbl dust /treu. this will result in 140 cruise days with the date prior to the ship call being blocked for the preparation for the ship call. in a worst case scenario because there are going to be many times where there are multiple ship calls in one day or multiple ship calls one day after the other. there will be 125 event days available. that leaves room for 80 events per year that could scheduled in worst case scenario. we have much work and marketing to do. event bookings will then be taken starting about 17 /pho*pbtds in add /srapbsz and confirmed a

year in advance. there could believe some very large events that could be booked and confirmed prior to that, but we're using an average of what could happen. pier 35 south and north, which was recently upgraded. we want to keep pier 35 alive and well. we think taking steps [inaudible] /twaoepbl pier 27 and pier 35 will be a good idea as it will need to be used more frequently than not. a small print here -- i wanted to show as we talk about business development. we take a proactive and system

atic approach to business development. we have a year round commitment from princess cruises. we want to maintain that. we need to ex/phrapbld to other clients and so on and so to the. so i wanted to show the systematic approach that we will take to business development. here's a simple chart. what we do believe is that there is potential for 120 calls a year to be reached. we

accomplished, there will be still a large portion from princess cruises, but there needs to be a strong effort to capture other companies with large deployments either being ncl or royal caribbean or a combination to be able to achieve it. there needs to be an annual review [inaudible] aligned changing market conditions, infrastructure and equipment requirements, any related investments. renewal and updating of kpi's. we believe that this needs to take place yearly, as well as a business /aeu /hraoupbment effort. we want yearly to very

/tpeu that crews, special /e events are properly aligned. are we in fact able to schedule the amount of events we want to schedule? obviously interface with san francisco travel association and major destination management /kpaepbls that are key to be able to market and attract special events. i'd like to thank you for your time. >> thank you. are we going to hear both presentations and then take public comment? what's the process? >> i believe the process is you

would question each of the teams as they come up. >> so at the moment, i have two public comment cards so we'll take them first. >> i personally think we should hear both. >> yeah /-fp we were going to hear both and then you can do your public comment. >> fine. >> with that let me introduce ports america. manny could you help -- this is with [inaudible] sanchez, i believe.

>> quick introduction. my name is steve, vice president of ports america. i'd like to thank everybody for hearing us today. wanted to introduce you to our two partners in this venture. >> good afternoon. i'm brett, president of column bee columbia hospitality. >> i'm with convenient parking and i've been in business 21 years. thank you. >> so we'll run through our /aeu agenda today. if we can

get started with that. ports america is the largest term gnat operator in the united states today. our cruise division manages and operates the manhattan cruise terminal, maintenance parking, security, special events, et cetera we've been doing that with the city of new york since 997 -- 1997. we provide cruise services in portland, maine, boston massachusetts and our partners in virginia and miami. we have a number of awards that have been bestowed upon us

at the sea trade event that's held every year. back in '11, back experience at manhattan terminal, most efficient terminal operation. >> as i said i'm representing columbia hospitality. we've been in business for 17 years. we're based in seattle, washington. we operate 27 different properties in the west /erpbl united states, ploy

cruise terminal and event center at pier 66 and cruise terminal at 91 as well as the world trade center see at /ul all for the port of seattle. thank you. >> like you say, convenient parking has been in business for 21 years and we are proud to say that convenient parking has the highest experience in event management, event parking in the city and county of san francisco. we've been in business since 1993. when it comes to [inaudible] garage we have managed this garage for many years and that give us the exposure and experience to have

managed over 92 events annually that's held by this center. as well as for the new year's and the different events. so >> just a quick photo of some busy days of both manhattan and los los angeles. our management plan consists of running our facility [inaudible] that's going to be there. looks very lovely from all the drawings that i i've

seen. we see that the best opportunity for cost reductions based on what we've been able to look apt in running some of our financial models is in the area of security something we've been very successful in reducing some very big costs in manhattan. cruise ships do get the priority just like most cruise facilities, but we do boast very fast turning times for turning ships out in less than seven hours. we're sailing ncl calls which deploy year round out of manhattan by no later than 3:00 pm nowadays. and our marketing plan includes a kick off symposium

and to continue marketing the facility on an annual basis with more symposiums. we are looking at opportunities for shorter cruises out of san francisco. we seem to see that trend occurring more on the west coast at this time. >> on the e vents side it's really simple. we want to blow people away. we want to connect emotionally. we want them to be screaming about your new facility and we start by really digging in and getting to understand your vision and what you want to be the outcome to be delivered and then we have our own processes. it's really simple. we attract, we select, we train and we motivate by inspiring and empowering the team members that we have on staff. we

create incredible events, we engage the community and the local business units to really embrace this special facility you have and maximize its utilizization. we learned how to partner with companies that are standing today and our port representatives to get the best out of the facility. >> on the parking side of this event, the most important thing is to be fully informed about the kind of event that's going to take place. what kind of event it's going to be will give us a good coordination that will have a good fluidity

on traffic and congestion. with that, that's how we will approach our parking and our responsibilities. >> again, more visual. some of the special events that our teams are running on a routine basis. on utilizization of the space, cruise operations have the priority. we pride ourselves at our facilities to be able to maximize the usage and be creative and find