>> chair nolan: here. >> director ramos: presente >> director rubke: here. >> please know the director lee will be absent but you have a

quorum. please be advised that the ringing of cell phones and pagers and tectonic devices are prohibited. any person responsible for the ringing for the one going off may be asked to leave the room. cell phones and vibrate decisions the cause my perform interference. >> motion to approve approval of minutes, may 7 regular meeting >> motion approved. >> be advised item 10.2 p q r s on the consent calendar have been removed from the agenda the request of staff. >> thank you. >> item 6, introduction of new and unfinished business.

>> i believe director heinicke -- i'm looking forward to hearing from staff about market street ahead of the paving project several years ahead in the future. i have noticed for myself as a pedestrian as a transit rider and as a cyclist, the street is getting difficult. cross traffic is really causing problems now with traffic blocking intersections so the buses can't even get up and down market street. i am looking forward to hearing what we can possibly do about that. >> chair nolan: i would like to report the past weekend i was part of a group visiting mexico city; it was not paid for by the city,

about 17 people from the transportation authority, people from spur the planning commission went along. the purpose was to look at the bus and transportation system, an amazing system that carries 850,000 people today. last line they created took eight months from design to implementation which is amazing. it was amazing to see, moving extremely fast, cuts down travel time by 40 percent for much of the city. 850,000 people on four lines, building a fifth one. wondered if anything can be done to move this project along. i don't know second where we are with it, environmental review out there arrector reiskin?

>> director reiskin: expect in july and august complete the environmental review, at which point it will be transferred from the transportation authority to the mta. >> chair nolan: there is also bicycle sharing, they're doing the bicycle thing first with little infrastructure; in the city of 18 million people is daunting to write your bike around but at any rate it was very inspiring to see that one as well, very popular program, 70,000 people a year use it. we are close to ours as well. if we can get -- an interim report in order mr. reiskin on where we are?

>> director reiskin: i think the final action will be going to the transportation authority commission, the board of supervisors wearing a different hat. sometime this summer, maybe in advance of that we can. >> chair nolan: in particular - not eight months - but whatever we can do. i was thinking about how city departments work so well together on pagoda theater situation. possibly suggest a model, any kind of time could save is worth it. any thoughts on that. director heinicke? >> director heinicke: two meetings ago i did something -- i got a wonderful memo from mr. haley, to the whole board for you director reiskin explained that this is not my

imagination, explaining what the issues were and explaining most importantly what he's doing to address them which is most appreciated. i think some of these issues persist; they persisted as early as this morning when my right longer than it should have and i'm hearing from a number of people about this. while i realize that cannot wave a wand, it is important that the people know, and the public is aware of it. i am requesting that our may 2 memo be turned into a brief presentation perhaps in the directors' report so that we can publicly acknowledge the issues particularly in embarcadero, acts issues; and talk about some of the things that mr. haley and his staff are doing to address these. and that would put on, if i may, fiercer questions which i noticed during the peak time

commutes there are a lot of single car trains when there are certainly enough passengers for a two car train; a two car train occupies the same space and i wonder if that is just an issue, are we short trains? the question would be, what can we do to maximize two car trains during peak time? where do we stand on double boarding, two-train platform boarding and where do we stand on shuttle service? a lot of people, not my, but people in castro and church are bypassed the country because of the peak and the same is true in the thing for folks from palo to --, and wondered whether civil service would alleviate that. the city says we are doing a little better, i will not rest on c or c+, the very least i want passengers to know how much work is to haley has done and what he is doing and in

addition i would like to talk about some of these other issues. >> chair nolan: these are good i get to idea to me. with members consent. >> we have good answers to all of those questions. >> did you say 850,000? that's just the brt lines. that's amazing. >> i forgot to mention headways are one minute. >> that's phenomenal. i am looking forward to that day. building on director heinicke's point, i heard from several people as well. i think that it would not only be great to hear an update to

all the work that director haley has been doing but also it would be great to get an update on the communication systems as well. i think it's been a while since we have heard about that. >> that's in john's memo, and i will say that work superbly today; there were announcements every two minutes and letting us know what was going on and that is absolutely part of this and should be part of -- >> thank you director ramos. >> item 7, directors' report. >> good afternoon chairman nolan, members of the board, staff. a few items to update you with today. starting happily with the new website. we have received a lot of feedback from everyone who has ever looked at it that our website has passed its prime.

given that we have such a public presence in the city, and so many different ways in which would touch people, it can be and should be a very important way that we communicate with people, not the only way but an important way. we have about 3 million visits a year to the website. i am happy to announce that on may 29th, next wednesday, we'll be launching the new sfmta.com. the current site was built back in 2007, when the internet was just starting by the looks of it. we had a lot of feedback from folks that the site is hard to navigate, difficult to use, difficult to find things, not well-organized, outdated look and feel. conversely the new website is

much more user-friendly, much more easier to navigate, much more intuitive and brings forward the information that is of most interested people. it does cover all the modes the transportation agency plays a role in and we're not getting all the content finalized; all the content on the current website is stale. we're getting fresh content and putting in place a maintenance plan to keep the content current. there's a lot of great features on it. real-time maps, vehicle location integration with 511 and twitter; some of the real documentations will be helpful, including mobile device friendly features. much better information on the many projects that we are doing all around the city. i'm happy to see that launching.

we'll send out something next wednesday. for those of you who like the look and feel of your site, enjoy the last week of it. next wednesday the new one will be up. speaking of cycling and bike sharing, the chairman made reference to what they saw in mexico city. hour by chair system is still on track to be up and running this august. it has been officially named bay area bike share, pretty creative. there will be an open house may 30th, at 5:30 p.m. to 7:30, to let people know how the system works and talk about expensive locations because we are starting this believing that before it will barely gets up and running we'll be talking

about wanting to expanded. we are working with the rest of the region on average. this open house will be a good opportunity for folks to get a close look. speaking on the biking, on the things that we did and bike to work day was unveiled the first bike barometer on market street, inbound direction. by the end of the day, 3231 bikes were counted; mainly capturing the ones in the bike lane. that is an undercount. the data shows that 76% of all trips eastbound on market street -- pretty phenomenal

number perhaps that is the urgency the vice chair was addressing in terms of market street improvement. the number of people writing to work on bikes has increased 30 percent over the past five years. it continues to grow. one of the things that those of us coming from d5 were treated to was being able to write down the new oak street bike lane, completed by the paint shop just in time in advance of the event; we had a lot of very positive feedback from that. someone who used to ride oaks street before, the before and after is strikingly different. we are continuing that work to complete it; remember that it was two-phases. the first was painted traffic changes. there were hard scape changes

as well. should be done this fall. good news there. this past sunday for anyone who could have possibly missed it, for us really an opportunity to showcase the transportation system and what we can do, how we can search it and adapt it to meet specialized demands. we work closely with the whole city family. i feel the day was a success. we have people at the city emergency operation center; we had the department operations center open, a lot of planning, all the city agencies, came together to make the day success. we open the subway early and ran extra buses to get participants to the start of the race; we were part of the regional security plan that covered all of downtown including underground stations. we had our pcos and service supervisors deployed to key

locations that we could manage traffic on the street and make adjustments on the fly as needed. we get everybody to the race and back using 75 extra buses and extra rail service; we had very little in the way of problems during the day. we always learn things from these events. some small adjustments were made but overall it was a successful day not just for transportation that for the whole city. the event went rather well. finally the last item i was going to note, director heinicke noted, the 2013 biennial report to measure residents opinion on city services including muni. overall residents gave city government a b minus grade and

providing services that for the first time since the start of the survey in 1997 the majority of residents said local government is doing a good or excellent job; trending well generally as a government. consistent with prior survey trends comments about muni and public consultation outnumbered the percentage of comments offered in relation to any of the service area. as we know everybody has opinions about muni and public transportation. the satisfaction with muni increased, with most grades going from c to c plus, fares was the best with b minus, lowest was cleanliness.

skip a little -- i guess the point is -- one other thing, 57% of residents used muni or other public consultation on a weekly basis and 9 out 10 right friends at least once a month. muni touches a lot of people. there were some variations to geography, i have asked the controller if you could give us a little bit of finer grained detail, down to the neighborhood level. the report shows at the supervisory district level. i think to director heinicke' s pont, c+ is nothing to celebrate but the slow climb is a reflection of progress that has been made. we will not rest. if i came home with school with a c+ i would not be

congratulated. the survey reaffirms the areas that we have chosen to focus on, which is communication and timeliness, and reliability of service. these are the things that are important to the people who write muni, which is most of the city. modestly hopeful data there. >> chair nolan: mbers of the board, questions? members of the public? >> i was going to say with respect to the communication, i understand wholeheartedly we have a terrific web presence, twitter and all that. my concerns are coming from people who are not technologically mobile so to speak. i'm hoping that we can get back to the idea, addressing the

issue of the wirelessness, the lack of wireless access on the tunnels. tweets don't help if you can't get a signal; and better radiocommunication to the operators. then the operators can relay that information over the pa systems. i'm hoping that we can make sure that all the operator is doing is relaying the information because some of us, we are still left in the dark and secondly that the messages are intelligible; they don't just sound like the uop uop uop, and maybe ideally in multiple languages; i know we cannot expect all the operators to speak many languages but i am confident that some of them do and it would be nice to hear announcements from operators , even in their own native language. that'd be great. >> chair nolan: members of the

public, on the directors report? mr. weiner [sounds like]? >> herbert weiner; one thing though, if you can gauge the number of bicyclists on market street, you ought to be able to gauge the number of bicyclists who go through the red light, and that is very important because that is the source of revenue for mta. if there were 100 dollar fines for each bicyclist that went to the red light you would be out of the red. you should really consider it. as far as public satisfactionwith muni goes, uh uh, you don't get a pass on this; it's getting worse and worse and people are getting fed up. that is why the muni task force

was formed and we hope it is not a whitewash because the friends of muni are charing it; and also the controllers office, friends of muni, you have not reached out to the community on this. this is certainly a flaw that you have. you don't get a pass from me, and you don't get a pass from a lot of other people who are very angry at the bus stop. >> chair nolan: thank you. anybody else care to address the directors report? >> come up. on the directors report. good afternoon. >> charles minster, regular user of the muni service and a resident. first i like to give a shout out to the mechanics and clerks

who make the system run and don't get the rewards that they deserve. i'm concerned about the continual harassment and the way that you are trying to revitalize the poor on muni service, having offices check and see if they have a pass or transfer . i understand the cost of revenue recovery is like eight times one. if i spend eight dollars to gain one dollar, i'd be out of business in the short time. this is not at all and monetary thing; it's a political thing. it's used by your mta and certainly by you mr. reiskin, and your boss in city hall mr. lee, as a means of harassing the poor and the working class. we don't have any cost down on montgomery street checking the bankers coming in and out of the doors, finding out how many

billions they stole from us. you are not having them say, look, you turn in your buddy who ripped off a widow of her house, turn that in and get her work. no. you are continuously attacking the poor and the working class. it's a political attack on us. >> chair nolan: anyone else care to address the board on the director's report. none. >> moving on to the citizens advisory council report. item 9, public comment, opportunity for members of the public to address the board on items not on today's agenda.