mazzucco, members of the commission, chief sir, captain falvey and members of the community. i'm joyce hicks, the office of complaints. in addition this evening from the office of citizens complaints are samarra marry marian and the activist and sherrie hall. it's a pleasure to be had are this evening with you about the function of the citizens with office complaints. we are known as the occ. this is the third largest in the united states. this is over passed by the city of new york and chicago civilian oversight agency. the occ was created by a board of supervisors sponsored charter amendment in 1982 adopted by

the voters and became operational in 1983. we are now 30 years old. the occ was originally in office of the san francisco police department but later placed in the direct supervision of the san francisco police station commission as an independent agency separate from the police department and a civilian agency as the san francisco police commission. the function of the occ is to assist the police department in building trust with the community by being a bridge between the public and police in matters of police misconduct and police practices and policies. to that end, the office of citizens complaints has hey mission to ensure police accountability by conducting fair and timely and unbiased investigations and making recommendations in policies and practices and conducting mediation between the police. the occ

investigates civilian complaints against san francisco police officers and as previously mentioned the policies recommendation. in california law enforcement agency must have a procedure to investigate complaints by members of the public against peace officers. the occ serves that purpose for the san francisco police department. the occ is operated by a diverse group of civilians who have never been san francisco police officers. the occ has a 35 member staff. the majority of the occ staff is investigators and the balance of staff consist of attorneys, technical and support staff. what do we do? we conduct investigations to find out what happened. we follow the evidence, we interview individuals. the individual who brought the complaint, the involved police officers and

civilian witnesses. we also have subpoena power to compel testimony and obtain evidence. we obtain additional evidence from the police department and we may take photographs of places or persons. we aim to complete our investigations within nine months and with limited exception we must complete our investigation within a year. when we complete an investigation, we make a finding of whether the complaint of officer violated any police department rules or local state or federal laws. the standard of proof used by the occ is the preponderance of the evidence. that means, the probability that the complaint of conduct occurred is more likely than not. that is the probability is greater than 50 percent. if after the investigation the occ finds an

officer violated a rule, we forward a report to chief sur for further action. he can impose discipline up to a 10 day suspension. if the proposed discipline is more than a 10 day suspension, the police commission will conduct a hearing on the matter. in addition to investigating complaints, the occ provides mediation as an alternative to discipline. last year the occ facilitated 52 mediations. our mediation program allows complaint ants to resolve issues with a dispute officer dispute resolution format. the goal of the mediation to bring the parties to go -- together

in an effort to achieve a mutual understanding. we have a body -- board who provides us with mediators and we provide them in different languages ands provide interpretation services. the both, police officers and complainant must agree to mediation for the mediation to go forward. i'm happy to report we have a high level of cooperation with police department. our mediation program was 90 percent. in addition the occ received the 2012 practices

award. our -- was the recipient of the award for dispute resolution for the state of california. now i will share a report to you about the occ report in 2012. in 2012 the occ received 746 complaints. when i first started with the occ in 2007, the occ was receiving over a thousand complaints a year. the number of complaints we received last year, 746, represents a 6 percent reduction in complaints we received in 2011, when we received 784 complaints. last year we received -- 6 percent of the cases we closed. we

found proper conduct and 4 percent were unfounded. the largest allegations were received were for unwarranted action and discredit 29 percent. unnecessary force comprised 9 percent of the allegations we received but did not sustain any allegation of unnecessary force last year. approximately 26 percent of the complaint ants were african americans, caucasian 33 percent of the complaints. the others declined to state their race. latinos at 12 percent, native americans and pacific islandser at 1 percent and 3 percent others. the occ is located on the 7th floor of vanes avenue. we are accessible by public

transportation and receive walk in complaints on weekdays. we also receive complaints by telephone, e-mail and fax and we have an answering service for after hour complaints. additionally you can file at your station and they can forward that complaint to us. our staff speaks a broad number of languages. they speak cantonese, mandarin, tagalog and spanish. that's important because the largest number of non-english interviews we conduct at the occ are in spanish. for languages other than the ones i mentioned we will obtain interpretation services. last year we conducted 14 cases in spanish,

5 in cantonese and one in american sign language. if there is additional information would you like to receive about the occ while you are here this evening. as i mentioned active senior investigator sherrie hall is here to answer why you questions and we have brochures available here. that conclude my remarks. thank you for your attention. >> thank you. for questions, thank you very much. please call line item 3d. >> commissioners report and president's report. >> i have nothing else to report. anything else you would like to report? any announcements? >> next meeting will be held on june 5th in city hall and that meeting we'll have a presentation on pedestrian safety. >> thank you.

>> we again, we are going to public comment after the captain's presentation. we have item line 4. we are taking that matter off calendar this evening and we are going to move that over until next week. we don't have an attorney and some will be attending a course and there are things that need to be explained that involve tactics that they don't want to disseminate to the public on how the officers deal with pursuits. now it's time for line item #55. >> to address the commission on ingleside district. >> thank you. committee, it's great to see you today. we have

a great turnout tonight. it would have been bigger, i told them if they weren't happy, that the meeting was tomorrow. [ laughter ] >> that was good. >> did you get that joke? >> i want to make this presentation. if you would like to move, we have people in the front so you can face the screen. okay. let's go to the next slide, please. >> this is a map of san francisco which many of you might recognize and that little blue shaded area is the

ingleside district. there is 24,000 residents living in this district. we are the third largest by geography and second largest by population. >> this is a map showing the different car sectors. it's a really large district and encompasses many different neighborhoods. this goes from glen park to crocker park to knowey valley to bernal heights, from sunny dale to the sunny side. we basically run on the north either from caesar chavez and we come off portola down towards ocean avenue. those are the 6 1/2 square miles that we encompass. these

are the foot beats here. you can see there is the 46 which is down along -- leland avenue. we tend to focus our foot beat activity along bike patrol and along the business corridors. they are very helpful and we receive positive feedback from the community regularly about the performance of our foot beat. they are very engaged and many of them will speak tonight about their relationships with the neighborhood. >> 46 on leland. we have an officer who is cantonese speaking and there are very many chinese merchants. they go to the asian community center and they will set themselves up there at 11:00 most days of the week so if anyone wants to talk to them they can have a regular meeting time otherwise their on

patrol and talking with the merchants. i was there, and not many showed up here, nobody came. we grabbed the people from the center and did a merchant walk and met them at their businesses. they didn't want to close earlier to see me. i went to meet them and it helped to explain to me some of their concerns and i related to these two officers. like i said, 11:00 in the morning they are there and anyone can drop in to check with them. they used to spend 3-4 hours and talking to people about when to call the police. it's a really great community outreach especially with the merchants down there. we are going to keep doing that. we are a largely residential district which explains why there are so many schools. dr. marshall you said you worked at

all of them in the district? >> not all of them. >> one week each? >> these are some of the schools and i would like to point out that we are very fortunate to have use of the balboa high school. is the principal here? this is not my first time to come here. we had a meeting and the chief came out and explained the importance of graduating high school and some of the consequences of not graduating from high school. we really reached out to the youth and tried to engage them and tried to get them jobs and i came on career day. there is a middle school next door. we have three resource officers and they bounce around to schools as calls come in. i get a lot of positive feedback with those principals of those schools.

school ends tomorrow, so the end of the summer we are going to bring the officers back. we think it's a great place to meet the youth and engage with them and inform them about police. >> again we have a lot of parks and playgrounds. this is the park they recently redid. they invited me out. last time it was trooip. we do have officers assigned to the park and we have representative that come out regularly to my community meeting which was the 3rd tuesday of the month. parks and recreation folks come out there and we have a meeting

from maclaren park to talk about issues there. if you want to play ball, crocker park is your place. they are out there a lot. next slide. this is an organization chart of the station. the group on the left is the station investigation team. these are investigators who have been sent out to the stations to work the cases much earlier. right now i have 108 police officers at the station in addition to that i have 16 recruits. 8 just finished their training and 8 more who just started their training. it's great having the recruits at the station being a training station because what ends up happening is the person training them in the field training officer, their partner gedz -- gets freed up to be able to do other thing and we dress in plainclothes to address the issues that go on

at night. we have been trying to address some of the problems that occur at night that happen during the hours of darkness. we have been able to put a dent in some of the auto boosting. and we have officers that speak different languages. we have 12 spanish speakers, we have 4 cantonese, 2 mandarin and tagalog. i mentioned the fact that we are hiring and if you want why you are police department to reflect the community you live in, then people in your community should apply to the police department. i try to express to young people that this is a great career. i was an accountant for seven years before i joined the police department and jumping

ship from accounting to being a police officer is the best decision. it's really a great career. if you know any young people who are service on riented and want to give back to the community, this is the place to sign up. >> here is a classic photo. looking at this for 2012, we had 67,000 calls for service. over 52 hundred of those calls were a priority which are the more serious in progress calls. we have averaging about 20 a day. that's everyday of the year coming out. i think we've done a really nice job with those calls and the staff levels we have are really helpful for that. so i want to cover the violent crime year to date. this is through april

30th, i didn't print that on there. i wanted to compare last year to this year. if you look at the robbery incidents. robberies are up and they are citywide. they are up a little bit more here and they tend to be the cellphone problem that we hear about. aggravated assaults are down, the sexual assaults are down. and the arrest are up t robbery arrest, we are working hard to bring that problem under control. what we know that arresting people isn't the only thing that is going to make the problem go away. when i first came to the station, you heard me talk about the 3 e's. the enforcement and environment -- how does the area where the crime is occurring how does it lend itself to crime happening. we trim the bushes to keep the

lights visible and we walked around and wrote down pole numbers and had it fixed. we had shine a light on persia where one of the groups handed light bulbs if they agreed to leave the light on at night. these were all things we do for the environment to try to reduce crime. the education component of that is a lot of community meetings. i average 12 community meetings a month . one of the things the police advisory board did was come out with these cards. they have a high spike in robbery and hand these cards out to people. we also had these big signs made up. it's in spanish, chinese and english. we talked about things, please beware of your surroundings. you notice this

person has his head phones on. they mention should hide your valuable. if you call 9-1-1 on your cellphone you might not get san francisco. we ask people to program their phone to the 9-1-1 room here. that's part of the education process. we continue to do things like that. next slide. >> this is a trend from january through april. shows the violent part 1 crimes. you can see the robberies were trending down since january. they have crept up here in may so we are working on that. one thing i do that i don't -- it's every morning at 10:00 i have a meeting with my lieutenant on the patrol side and investigation side and my comp stat officers. we review all

the crimes, rape and theft and we review the trends and if we find a trend we try to warn people about it. it's a really good meeting and keeps people focused on the trends t robberies when we see a trend in a neighborhood we deploy officers there and we do and we've made several arrest and we've seen the numbers come down. one of the trends that came out that i thought was interesting, over the last month in ingleside, the robberies happen at the second half of the month. when we direct our robbery abatement and decoy operation we targeted the second half of the month where we get the most bang for our buck. these are the non-violent crimes. they are up

71 percent. for when you look on the upper right here you see the burglaries. they are even from last year. we had two more than last year and two more cars stolen this year so far compared to last year. we are having a big increase in thefts from vehicles. so we are working on that you can see the trend lines down below there. the only thing with the burglary and getting back to that 10:00 meeting with the lieutenants. we had two burglaries where the the method of entry was breaking into the car and into the garage door opener and letting themselves in the house. we put out a flyer warning people to secure their garage door opener and reminding them that leaving that in your car is like leaving the key to your house. i went to channel news and interviewed and it was great, when they asked about people

about it happened was they said yes, we had an officer telling us. we have a rule if you are on television, you have to buy ice cream for the whole watch. it was worth it. we had a couple of those burglaries but not too many in the last six weeks. the auto theft. i was an accountant for seven years. i like numbers. i added up all the vehicles stolen in the ingleside district and ooefr the last 5 months 51 percent are hondas and acuras. the rest are after 2000. the keys were

cheaper and so what these people do is they file down keys and they can start older cars. i called out to one of the honda dealers and said if i brought 15,000 people could we get the new key with the computer in it. the reason 2001 is significant, it came with the year that the last of the honda models were having new computer chips in the key. the person said no, you can't do that because the computers in the old car can't support the technology. he suggested and telling people if you can go down there to buy yourself a new lock, the shaved key won't work. we don't support that product so the club like device, we've been getting that word out as well. this month so far it's only like 30 percent of the cars are pre2001 acuras and hondas. one last stat on

the trend. over the last six months 55 percent of our robberies involve cell phones and i phones. so when you see the officers handing out these flyers, it's for a reason. we are trying to get that number go away. we had a problem in balboa park where people would show up in a car and say my phone went out. if you see them they are a hundred yards away and the person hands them the unlocked phone and you can figure out what happened next. we stood there and handed out cards to them and warned them that this was happening. we have a letter at the station that goes out and we list all the significant crimes. if we see a trend like the one we described, we put a crime alert at the top of the letter and

safety tips for you. we try to alert the public. the rest is up to us for enforcement. we have mini operations. we do op orders every month and we focus on areas and we place officers where they are doing bus inspections at those hours. the traffic and pedestrian safety issue is huge . i know the department is very large. the goal of the ingleside station is to make it the safest and easiest to live in. so those are the things we want to keep in mind. anything we can do

through our enforcement to reduce crime and make people feel safe and there is also issues with traffic and pedestrian safety. i speak to people all the time about pedestrian safety. that's part of the education component of our traffic enforcement plan. that will sit there for days and educate you to slowdown. if you see the trailer and it's gone, it's safe to assume that we've moved on to the enforcement of our program and then an officer will be there with a radar gun. we had a person passing by and was upset he was getting a ticket because around the bend of the road he was still going too fast. there is a large number of people on

this community on probation and parole and we want to make sure they are compliant. if we see a capitalister -- cluster of a particular crime, we look to see who is living there and we pay them a visit and make sure they are being good. that's what we do to try to break down crime. we had a report of stolen cars in the area and we arrested some people and had less cars stolen. i think we got a few of those people. >> so this is the resource. the enforcement component. we have plainclothes unit. they will go