thank you. >> and here's the key finding. those findings have been consistent throughout the year so a lot of them have been the same. in terms of the overall compliance we find that departments are making a good faith effort. i'd like to point out that our report really focuses on tier one data because it is they're the only departments that are mandated to provide a report and tier two are not required to do that so it's difficult for us to ascertain the data on the services their providing as a whole. although we have improvements they're still challenges and gaps remain.

complaints procedures are lacking for example, 54 percent of the tier one departments don't post the complaint process. and although we have received very few complaints to our departments we have received a total complaints of lack of assess through our varies community organizations and partners. i'll turn it over for the accomodations in progress >> that is going to be a quick run through thought representations we made last year. relative to amendments to the actual ordinance it needs a little bit of tweeting to strengthen enforcement and we

need to figure out how to use our data because it's not updated and that's extremely hard for us to do. we're going do o to look at how to use this better and we need to refresh some of the names of the departments which have changed in 2009 and maybe there are other departments that need to be added and we started to do this last year and realized this can be only done after we tweak the law itself and there will be clearer guidelines. and reservoirs will get into that a little bit more - it's really a matter of not more

money but where we allocate those and how do we the evidence will then show those within the community. we'll be talking about our investment in a moment. those these are some of the professes recommendations last year. we talked about maximizeing the resources and cross training and centralized funding and much of which we do today. you'll see on the next chart we outlined some of the improvements between 2010 and 2014 and start implementing this. so you can see there are many improvements. the annual mandatory training this he is really evolved to more than just training people on the law it's a dialog we

bring in community members and give them a reality check to see what it calls to a call the police departments and somebody tells us to come back later when someone who speaks english can translate and a send you back to the abusers. so everyone is comparison apples and oranges. our team is reliable and consistent and high quality and can do a lot of the work we have a lot of interests for the canning - this is really an

intelligent for our cb os to plan and hear some of the reports and to inexact with the departments. this is the advisory group is is from participants in our grants program is really diverse and to many organizations that - organized by chinese for affirmative action they're doing a great job as a sturdy in the community. we're meeting our assess residents. we have training and certification. this year we'll certify both the community interpreters to assure that both currently and

linguist linguisticcy. they train the interpreters and 15 the access community grants program is a significant investment in the community. so if you want to talk about the language assess investment which is on this slide the total budget of over 8.3 million for the coming fiscal year that's a 32 percent increase but over the last two years it's a 40 percent increase and the citywide budget is accounted for by the department of health. and 71 percent of the total proposed budget is comprised of bilingual paid and on site

interpreter services. it's interesting to note that on site interpreter services or budget has surplused telephonic interrogation meaning their relying more on outside services and more on employees. the projected moumdz we're unsure if this is what was spent. last year president chiu asked the question how does san francisco stack up to other jurisdictions. i think that last year, we shared that the total assess investment is one tenth of one percent. but if you look at this new york city has a population of 8 million in 2009 and they spent 26 million total for language

services so first is san francisco which spent nearly 6 million when our population was about 8 hundred and 5 thousand people so if you compare in 2009 san francisco was at 7 there's and $0.15 but it's about $12 plus per capita. and finally we're month proud of the last thing assess community grants program which thank to our leadership last year we were 15 able to get resources out into the community it's about 4 hundred and 70 thousand in direct grants in addition to other in kind resources and we borrow a little bit from other programs to help our contingent organizations.

we kick problem solving situations it's more about other capacities. we've just purchased listening except 3 will be maintained by the assess network and the community doesn't have to come to us they can control that on their own. i mentioned the community are interpreters program which could be another workforce program but it's by our department. i mentioned certification we want to make sure our interpreters a quality and sensitive to the community. we have organizational programs and we'll be adding this and

technology training for nonprofit. so in short i think we've made a lot of strategic programs in the community and this is for the advocacy of our community members we're just the vehicle to get that done. i want to thank you very much for your support i'll hope you will adopt the 2013 report >> that's great. >> thank you. thank you. and chair cowen. i want to say we're expecting president chiu before the departments step up for their reports. in a moment we'll have the manager of the city hall and also the chief supervisor attorney or occ.

we have a lady in the front row and lastly we have four tier departments we'll hear from. i want to say we also will have short presentations in the members of the community that make up the language assess group and are part of the effort that ms. pond brought up to have as partners. so i have to get used to the department of office of community affairs and i'm glad we're spelling out the acronyms. we'll be hearing from nancy from 311 and from the department of children and families as well. i'm thinking before president

chiu comes in we should here from the tier two departments. why don't we ask if one of the staff >> first of all, thank you for your hard work. just a couple of questions. i believe that the reporting specifically and i'm wondering i know that most of the departments are submitting reports but in terms of providing the access service let's say they're not able to provided the is service what does our office do to help achieve that you p. >> that's an excellent question we get a lot of requests from departments it's not they're trying to shirt their duty on filling the requirements but

sometimes, it's difficult so they will call our office and consultant with us and we'll mouth a way to get this done. the mta will call us and we have the library we've partnered with. the penalty if that's your question which is the stick we use? we don't have one and that's not at the l a o is tied to the 3wub9 process i think the departments are very much aware. we don't have any departments that that fight us on this. we look at each other as partners. we also get help from them with our other work and that's where it's moving. we're in this together we're trying to do a better job of

severing our immigrants. >> the second question you mentioned it tier two departments are not mandated to get those reports so at this point will the departments be mandated to do so? >> that's an excellent question and that could be something up nor the amendments that could be proposed but roadway the ordinance doesn't provided a vehicle and the ordinance therefore we don't have that under our tool belt but we do make training 345u7bd for all departments covered under this. >> and the last question the departments have provided 40 percent to language assess.

obviously the departments aren't hiring but how is it that their cheating this huge increase of the assess in the budget. >> i think a lot of the departments are making efforts such as a the clean sweep campaign. prior to excuse me. i'm fighting a cold. prior to implementation they translated all the material and our department and other resources to create materials and outreach mechanisms. >> all right. thank you. >> thank you very much. thank you, thank you, thank you madam chair and your staff. i have a couple of questions. maybe we'll have an opportunity

to hear that but in terms of the tier one and two. it's not clear why some departments aren't tier one. this things seem essential 311 and the animal control given the number of pets we have in the city, the board of supervisors the mayor's office, the office of labor standards and enforcement that plays an important role to make sure people get their wages and the dependent on the status of women and the office of small business given the large number of immigrant business owners so i think it would be really useful for us to have a more sort of larger discussion about whether or not the designation of tier one and two accurately rblths

you know what the need actual say, i hope we credit this. the other thing is there any way to actually put for meat into this so there's an actual, you know, formalized standardized review process to that when the publicity perhaps when the budget is heard i know there has to be a report on language assess compliance by that department and so that's know sort of an automatic thing that happens it could happen informally but whether or not it should be embedded in the ordinance. the other and it's more of a question about whether or not you have any experience with

that population. one of the things we're seeing have seen more recently an increase in the number of speakers could you talk a little bit in terms of outreach to that population and especially important when it comes to access to a basic health care. thank you supervisor i neglected to mention that's an important point we're working closely with an organization that represents the interests and concerns of very diverse community. we have about 4 thousand mayans

living there and there are safety concerns and our community ambassadors are killer escorting some of the women we remember asked as the mayans try to navigate the street but we're working with the organization not only to help them with the capacity but to bring awareness they are a language assess grantee. we created a category in the language assess grants program to allow for emerging the community needs and they and the african advocate networks are part of that. so you're absolutely right this is an important community we have actually developed a close

relationship with them >> wonderful and the last point i would encourage you to think about expanding the ambassador program. i think it's wonderful you're in district 6 and 10 it's great you're there but i know there's a need for that in other parts of the city so i would encourage you to think about that >> we'd to have the unrikd grant or other resources you can help us locate we'll help with that. >> thank you very much. can i just jump in chair cowen to say i know we have presentations from a number of departments and we're asking people to be as succinct as

possible but i want to introduce president chiu pr president chiu after 2001 with our city having the limited public speaking population he was elected with might have and other people he h had advanced a policy that has in mind the priorities for immigrants. he has a number of points about the tier one and two >> first of all, i want to thank supervisor mar for calling this meeting. in 2004 i authorized the language ordinance we have. i want to thank supervisor march and cowen and others to implement that. first of all, this ordinance was drafted with concern timelines

so that during the upcoming budget process every year we could ask the different departments what their investing in the budget and frankly we haven't been as intelligent in zigzagging those committees. the second thing i want to mention is around the issue of tier one and two. we had a lot of discussions around the departments that should be considered tier one and two and that are most interacted with the different populationss but it's time to revisit that list because there are so many needs in different areas. i want to mention one thing

that's concerned me and this has been discussed. to say as a city we need to do better it plays some goals but we need to take it to the next level we still have a lot more progress to make. and the last thing is i happened to be at a community meeting e meeting in a neighborhood that wasn't chinatown and i heard from non- - from white constituents of mine they had friends who either spanish speakers or chinese speakers didn't feel they can assess the police departments line or 311 lines. i know those are supposed to have language capacities and

it's a matter of education the faculties available and i want to get a sense from any to let folks know we have language services >> thank you, president chiu. i want to say make one comment about the as - personally, i think that if we were a city that put communicating effectively with whether or not language our community speaks we wouldn't have to have tier one and two. this is supposed to be a normal part of the business why are not we thinking about this from signage to the way we

communicate. we want to keep our expletive e competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. my ideal would be to have every single employee tell them they can assess those services and we can move forward with the community partners they're doing

the heavy lifting in educating our residents. i'm proud to support them but we have to work together to make sure it's correct and accurate and they check us in our interpretations and we do the same for them and i really want to thank our office for the work they've done and i know that a number of my colleagues have advocated for more money we have to put our money where our work is i want to >> tracy: thank you for your work to get the language accessibility and the services available that were i know that essentially there was a beginning of a lawsuit that was suggested in the area of their lack of compliance with the

ordinance requirements there and i think we are as a city beyond oakland but i want to make sure we're pushing the edge to insure we have a city that moves forward. i want to ask if our city building manager rob can come up. thank you for being here i know you have a lot of work to do. >> i'm with the building management and security systems. i want to give you an update. since the last time, we talked the hardware is expected within three to four weeks we should have that in the first week of august and that will be four

monitors two at the ground floor entrance and two one at each main level. those touch panels will be here first, the the programming we're working on that at this point instead of doing the website as originally planned we've partnered with e t and go through software recessions and those should be helpful. our timelines we're planning at this point to go live by the end of august. if there are no other questions president chiu. i want to make a quick comment you, you know, this topic has come up and i think itself fair

to say that we've having had other discussions i'm pleased in the next month this is actually going to happen. colleagues we had raised the issue in 2009 and city hall was trial not language assessable and we've been asking the city hall management to address this and i'm looking forward to seeing that >> thank you very much. there was some need to do software revisions instead of something that can be scaleable and this will be a good solution >> thank you. the next department is our director of 311 nancy. >> thank you so much for being

here. >> morning. i had sent in a power point but i don't know if it went through. so good morning supervisors. i'm nancy director of the 311 customer service center. i'll give you a brief over of the language assistance to the public. so at this time which people call 311 they have a language option selection one for english and two for spanish and 3 for chinese or 5 for the t g u assess. if they press the spanish or chinese option and we have a representative