competent. i'm wondering why it was transferred to this committee. i firmly believe this committee is not acting on the benefit for the citizens of san francisco especially the poor people. for the record if this committee was aggressive we would be talking about the housing authority and city college accreditation the school district scandal. are we going to release $8 million in the america's cup and how much child porn there is inside the computers of the city employees and if i can tackle those we can go back to other issues >> thank you for your comments. any other public comment.

seeing none, it's closed. thank you very much. so colleagues supervisor mar wants to continue can we have a motion? this monoxide passes without objection. item two is to have the immigrant foyers to provide an update of the sees ordinance >> supervisors mary. >> thank you and thanks to chairman cowen for scheduling this. every year our office of civic embarrassment provides an annual report on our cities progress with the language assess in san francisco and this is the time to look at the report and recommendations. i want to thank a lot of my

colleagues for championing this. i know that china for affirmative action were president the language and were vindicate railways for the policies. language access to me is a civil right and many that many ways the destructible for bilingual dialog and the backgrounds is critical. california tomorrow an organization i work with in the 80's and 90s were championing the city's language that were spoken. and so there's been a lot of work and san francisco's policies from 2001 to 2009

strengthening the policy through the leadership of our president david chiu we have a lot to be proud of but there's much more work to be done. despite the project folks are unaware of the resources of our government. 50 percent of our population speak a language other than at home and 36 percent of our san franciscan population are people not born in the u.s. somewhere around 15 percent of san francisco are isolated. that might be a one hundred and 20 thousand people in the city. it's also important to that we as a city make sure we reach out

to individuals regardless of their language and to relieve the problems of barriers of the language assess it's important we take advantage of the reports about by the immigration affairs. there are 3 goals we wish to accomplish. one it's come to our attention the tier two departments really maybe fitting the definition of tier one which is the front line offices that should be providing more direct reports to the city in immigrant affairs. there's a large volume of immigrants and limited people that visit those two tier departments.

and in a moment we'll hear from them how they provided transportation and interpretation services to our limited english speaking population and it's a priority that this tier one departments meet the standards set years ago by the access ordinance. many of the tier one departments include our first responder departments and our law enforcement agency and other agencies that provided social services to our residents. without monitoring by the department of civic engagement many receipts face challenges in assessing government assistance and services. and lately the third goal is to play tier two departments under the same reporting processes to

collect data on the areas of providing language assess. currently tier one departments often provided general and - requests in their compliance data and tier one and two should provided language service calls for each department or agency. i know a number of my colleagues from supervisor cowen and others have been active in assuring there's assess in their district. and to look for more data to make sure more districts are included. and today, we have presentations from our director of o correction e i a.

she'll be followed by another deputy director and our director of our 311 program and lately the department of youth and family families. we're expecting david shu u chu to come in and we'll hear from other departments. >> just before you combine i want to say thank you and acknowledge your leadership of the other supervisors it's incredible important information we're going to here. i want to acknowledge all the folks who care about this as well, in the audience >> good morning committee members. i'm with the immigrant affairs.

thank you very much for this opportunity to share with you our progress with the san francisco assess ordinance perpetrating with me today is my colleague in addition to being our deputy and back up interpreter. i want to recognize our immigrant rights commission who has fought for immigrant rights over 16 years. >> can we show the power point? >> state it out loud. >> may we have the power point that displayed. >> and when we refer to our office supervisors because the

name is so long we call t it o sea. we were asked to provide information on our current work. this pretty much sums you have up our creating tints to contribute to the city's success. so this is a quote. we have for limited english or vulnerable communities engagement assess are key to participation. so we are a policy and direct services offices we work with the immigrant and low income vulnerable >> limited proficient individuals. >> sorry about that. we have meaningful voices and services and we apply out of the

box street smart and communications to engage the public. this was for our consensus which showed the participation especially among the neighborhoods particularly chinatown where we saw a 9 participate increase. so our operating prim is while our immigrant and vulnerable receipts do have needs they contribute to the city's economy and success. this is a snapshot of our programs and incentives. we've grown from immigrant rights we staff the commission and all working right now on conjecture immigration reform we

have community safety and outreach programs. we have language assess grants. and the bottom line we have a small office but we have a high capacity to do a lot to apply the innovation to our approaches. our success is because we're able to partner with community organizations as well as other foundations. we are a data driven office so we do a lot of testing and piloting and brown that's before we implement our policies. those folks were at the he meetings. our job so to help and make sure

we're successful and more important communicating well, with our residents. we want them to recognize the value of doing that in different languages and trying different approaches that are more respect how people get their information. we have personally trained individuals we provided document on site interpretation and technical assistance. they spent thousand hours of on site interpretation and served immigrant and la people including the town hauls and redistricting meetings and board of supervisors hearings etc. we don't just interpreter what's being said we interpret the entire meeting because there's no way they can understand.

and then you've seen as our chief referred the yellow jackets the multiple circle districts and this is cliff communities. they roll model the interacts and this is among the ethnics. every week day they're out on the street and downtown their patrolling until 10 o'clock at night and their engaging the public and sharing the city services. they love the event on third street and fifth valley e valley the project that was down in

district 6 and our ambassadors often work with the interpreters to work with the outreach for the city services like the 311 outreach and the try forward and scam education education and combine speak over 9 different languages. so there are members of the community they serve. most of our ambassadors live in the district they serve or their members of the san francisco community. some of former domestic violence victims and some still live in shelters and some have been in it trouble and very low income. but their >>well, defined program that can engage people that in turn can help them participate to the

city's success. now my colleague is going to go over our assess compliance program >> thank you very much supervisors for inviting us over as you know there are federal and state laws and a safety is important. as supervisor mar pointed out san francisco is a diverse that he we have over 1 hundred languages spoken here there are english, spanish and russian and others. and san francisco has about 13 percent of all households are challenged.

i'll walk you through this we have a year around methodology and there's notices throughout the year and finally we received the report and compile the data to present our report in march >> if i may. what does it mean to be dialog isolated. and they're not able to speak english very well. supervisor that means that they're basically in the age of over 14 doesn't speak english well and a if they have to assess police departments or

frets and there's - they would not have any access to our cities services so i think that by being isolated they don't have the same rights as others >> i'd like to walk you through our requirements. as i know our ordinance is set up to have a tier departments we have tier one and that's specifically in the ordinance and theirs 26 and they're the most public safety. two of the other departments are - both tier one and two have to knee with the full stent of the law >> how many. >> 26. >> and how many tier 2. >> everyone else. >> what's the balance.

>> i would say we have about 82 tier departments. >> okay. thank you thank you. >> and here's the key finding. those findings have been consistent throughout the year so a lot of them have been the same. in terms of the overall compliance we find that departments are making a good faith effort. i'd like to point out that our report really focuses on tier one data because it is they're the only departments that are mandated to provide a report and tier two are not required to do that so it's difficult for us to ascertain the data on the services their providing as a

whole. although we have improvements they're still challenges and gaps remain. complaints procedures are lacking for example, 54 percent of the tier one departments don't post the complaint process. and although we have received very few complaints to our departments we have received a total complaints of lack of assess through our varies community organizations and partners. i'll turn it over for the accomodations in progress >> that is going to be a quick run through thought representations we made last year. relative to amendments to the

actual ordinance it needs a little bit of tweeting to strengthen enforcement and we need to figure out how to use our data because it's not updated and that's extremely hard for us to do. we're going do o to look at how to use this better and we need to refresh some of the names of the departments which have changed in 2009 and maybe there are other departments that need to be added and we started to do this last year and realized this can be only done after we tweak the law itself and there will be clearer guidelines.

and reservoirs will get into that a little bit more - it's really a matter of not more money but where we allocate those and how do we the evidence will then show those within the community. we'll be talking about our investment in a moment. those these are some of the professes recommendations last year. we talked about maximizeing the resources and cross training and centralized funding and much of which we do today. you'll see on the next chart we outlined some of the improvements between 2010 and 2014 and start implementing this. so you can see there are many improvements. the annual mandatory training

this he is really evolved to more than just training people on the law it's a dialog we bring in community members and give them a reality check to see what it calls to a call the police departments and somebody tells us to come back later when someone who speaks english can translate and a send you back to the abusers. so everyone is comparison apples and oranges. our team is reliable and consistent and high quality and can do a lot of the work we have a lot of interests for the

canning - this is really an intelligent for our cb os to plan and hear some of the reports and to inexact with the departments. this is the advisory group is is from participants in our grants program is really diverse and to many organizations that - organized by chinese for affirmative action they're doing a great job as a sturdy in the community. we're meeting our assess residents. we have training and certification. this year we'll certify both the

community interpreters to assure that both currently and linguist linguisticcy. they train the interpreters and 15 the access community grants program is a significant investment in the community. so if you want to talk about the language assess investment which is on this slide the total budget of over 8.3 million for the coming fiscal year that's a 32 percent increase but over the last two years it's a 40 percent increase and the citywide budget is accounted for by the department of health.

and 71 percent of the total proposed budget is comprised of bilingual paid and on site interpreter services. it's interesting to note that on site interpreter services or budget has surplused telephonic interrogation meaning their relying more on outside services and more on employees. the projected moumdz we're unsure if this is what was spent. last year president chiu asked the question how does san francisco stack up to other jurisdictions. i think that last year, we shared that the total assess investment is one tenth of one percent. but if you look at this new york city has a population of 8

million in 2009 and they spent 26 million total for language services so first is san francisco which spent nearly 6 million when our population was about 8 hundred and 5 thousand people so if you compare in 2009 san francisco was at 7 there's and $0.15 but it's about $12 plus per capita. and finally we're month proud of the last thing assess community grants program which thank to our leadership last year we were 15 able to get resources out into the community it's about 4 hundred and 70 thousand in direct grants in addition to other in kind resources and we

borrow a little bit from other programs to help our contingent organizations. we kick problem solving situations it's more about other capacities. we've just purchased listening except 3 will be maintained by the assess network and the community doesn't have to come to us they can control that on their own. i mentioned the community are interpreters program which could be another workforce program but it's by our department. i mentioned certification we want to make sure our interpreters a quality and sensitive to the community.

we have organizational programs and we'll be adding this and technology training for nonprofit. so in short i think we've made a lot of strategic programs in the community and this is for the advocacy of our community members we're just the vehicle to get that done. i want to thank you very much for your support i'll hope you will adopt the 2013 report >> that's great. >> thank you. thank you. and chair cowen. i want to say we're expecting president chiu before the departments step up for their reports. in a moment we'll have the manager of the city hall and

also the chief supervisor attorney or occ. we have a lady in the front row and lastly we have four tier departments we'll hear from. i want to say we also will have short presentations in the members of the community that make up the language assess group and are part of the effort that ms. pond brought up to have as partners. so i have to get used to the department of office of community affairs and i'm glad we're spelling out the acronyms. we'll be hearing from nancy from

311 and from the department of children and families as well. i'm thinking before president chiu comes in we should here from the tier two departments. why don't we ask if one of the staff >> first of all, thank you for your hard work. just a couple of questions. i believe that the reporting specifically and i'm wondering i know that most of the departments are submitting reports but in terms of providing the access service let's say they're not able to provided the is service what does our office do to help achieve that you p. >> that's an excellent question we get a lot of r