in terms of the language access network caring considering it's a imply network we're trying to get the information out there people should be able to request language services when they need city services. this has been our kind of priority and in the first six months. i want to share a little bit about what we're learned it's perfect because a lot of what i've heard the issues you've raise is exactly what we've been seeing. first we do our one-on-one through the intact processes through client interactions through local media events as well. so far i think we've heard issues coming from the sfmta

agencies. for me personally the sfmta are folks that are being sited on the buzz but there are no explanation on what their sited for so usually they're given the citation and told to go on. so brief i want to share some of the changes we see this explains some of the issues we've heard today. one i think considering you know where the cabinets the reason they come to - secondly a lot of the client interactions we see they say why access the community services they're in english so this barrier starts

right away because they don't know the language access support is there and they don't see why they should access those services. it's difficult for them to file a complaint. there are not going to be putting in complaints if they don't understand. if they don't try they don't understand they can file a complaint. but if they file a complaint there's no solution are they're maybe a fear of retaliation. so one of the things we want to suggest we need multiple channels to be talking about the

city services in the different languages and that includes local media and a also talking through organizations and also through elected officials and city agencies. i think it's important that 311 continue to do their outreach and a lot of times people think that 311 is they see that's how they get the bus schedule. so talking about the 311 and many things it involves especially, if it came from city departments and city officials and i think we maylize our quorum by noon i'm trying to be respectful to you you started up the language network but i want to make sure you understand our time constraints.

and that's perfect we hope there can be a complaint process to folks can understand. the last thing i want to thank the board of supervisors and mayor's office for putting access into the budget. i see it's wonderful >> thank you, ms. young. the next speaker. thank you for being here and for the eventual network as well. i want to thank the board of supervisors and lc i threw the leadership. this is serving one of the new it groups of cabinets in san francisco we face challenges and other communities have faced in

the past. as diverse as san francisco is we feel there's a minority of languages that are not included and we want the board of supervisors to find a way how to provide those minority languages. just looking at past l o i compliance report i was somewhat excited with the 2010 and 2011 of the top helps for the phone lines. if we can have for consistency on how this is tracked we can look at minority languages for certain groups that will help us

to see fayette's what's in the community. i also wanted to share with you some direction of languages in our community through the 0 language access network from january through march of the 50 clients we reached about 50 percent spoke - and of the 50 percent both spoke languages in east beyond the scope. and this is french speakers who speak many other dialogues. we have about 5 percent that speak arabic and also i'm glad

that arabic was included in the top 15 languages. as so far as the languages that our clients reported reaching out to human services agency was one of them but that wasn't based on the knowledge of their personal knowledge of the existence of this department but mainly through they're signed cases. they were able to connect with the social services and we're trying to do in the community level is continue working with the board of supervisors and oc i and also to empower our community members to both engage it's consumers or customers and citizens with all the diversity departments and some of the way, you know, examples of how we

have worked with the oc i in the past last year, we had a situation where a client that speaks a different language her son was murdered and she didn't speak english was distrustful of the police. and oc i connected us and we worked with them to organize a meeting how the woman can share her experience. that's one example >> that's one example how the african advocate group works with the partnering of the city so the partnering make sense so thanks for that great example.

>> how do you pronounce your last name. each time in high school they pronounced my name differently and a good afternoon board of supervisors. i work with the community i'm an organizer. we're located in the mission and i just wanted to echo a lot of the comments that envy coworkers and allies have shared with you about the challenges and access. i want to especially talk about the challenges with the latino

community. i've noticed a lot of challenges and educating the community about the language access. some of the main barriers i've seen within our community as michelle as pointing out us u out that the distrust in city agencies and government based on how they're coming from their countries. i think for a lot of our community members it's hard enough to learn how to navigate the department and system and on top of that i know you're not having the in land services and how to access them. that's been one of the main concerns as they're not knowing how to navigate the departments and trying to get the in land

service a difficult. some you thought things excuse me. some of the things we're doing to address this include doing a lot of workshops and ethnic media to make sure we have an opportunity to reach anti. and i think i said to conclude that by saying in collaboration with the language access network we're here to make sure we serve the community >> thank you. thanks to the language access network and the real strong collaboration cigarette up for language equality. madam chair can we open this open for public comment?

is there anybody who wants to speak. please come forward >> good morning supervisors. i'm actually in support of today's hearing on this subject. 6th back they're there i've learned a lot. i have two questions to propose for discussion after i'm finished. number one since the city attorney's office isn't here how does that effect the hearing and i was wondering where the department of public health gave a presentation to the committee on this subject since their supposedly one of the most important organizations in the city. and also to keep my time short to make a suggestion to this

committee is since the city has a reputation for talking about subjects outside of the city and county of san francisco maybe this committee might consider why 1984 has arrived and it become the president rather than nixon and secondly i'd like to say a matter of policy that in nelson mandela and harvey milk sat on this committee they'd have safari more aggressive agenda >> thank you. next speaker, please. >> good morning. i'm the department director for the access of the mayor's office on disability. i'm here - we actually 0 tier two department i'm happy to say

that our office is a big supporter of civil rights in more ways than language access we provided the captioning for the folks who are hard of hearing and to provide the translated materials. we believe that civil rights are issues that need to be addressed in immigrant communities and he would elders that have fundamental disabilities as well. i want to share our offices support with o sea and looking forward to work with them >> great points to expand our access to everyone. anyone else who wants to speak from the public.

seeing none, public comment is closed or madam chair can we close it >> yes, this was a heartening item so action is needed. supervisor march would you leukemia to make a motion >> yeah. i want to thank the chair for this and all the community reps i appreciate all the time and work. especially the department reps that came today. i want to continue to see the language access as a priority for the city. i think lots of great points were made and a putting our money where our mouth is in priorities to the city. i see how we're a disrupting english culture by helping our

folks and it's great that san francisco and oakland p are leading the way on this. i want to say that by a number of the points raised increasing the translation and bilingual staff hiring was critical and also utilizing partnership and expanding the outreach by departments is incredible as well. i think highway the city complies with the departments it's uneven and i think better consistency. and also continuing the great partnerships and a leadership programs by occ with community based groups is critical. and as a final step the points

about considering the tier two departments this should be tier one departments is critical as well. i'm looking forward to working with others from occ and the community in advancing some of these improvements to strengthen our language access ordinance and our language policies in the city. i'm looking forward to working with you on the further strengthening of our policies >> i appreciate the gratitude and all our partners so supervisor mar do you want to file this item to the call of the chair. >> let's move to file and is there another motion? this has been filed. madam clerk read the next agenda item and that's it

>> that's this meeting is adjourned everyone. >> right at