services in a particular language. so there's a bit of on error it's not fourteen percent of all of the o s b clients it's 12 percent that are limited english proficient and 8 periods of time spoke spanish and 8 percent were chinese services. the office of small business provides over 25 forms etc., translated in chinese and spanish and the materials are around especially the disability the ada compliance packet have been translated in spanish and vietnamese and russian and others >> i know you're a small office but 40 percent of your staff are bilingual especially in chinese dialogues or spanish but your 12

percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low english speaking clients? >> some of it is that - i mean, we have emphasized more on the chinese because we're able to provide those services and as i said we'll bring in interpreters. we also find that many business owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may

happen in other language their how do i want to say it they know they have to understand the business in the regulatory structure in english if that make sense. and you know, i could possibly is if we did have an individual who spoke another language we might see on increase in that. we utilize our south asian you community center to help provided some of those resources as well. we do track by districts in terms of our clients served. so districts with the most limited english proficient businesses that we serve are district 3, 4, 7, 9 and 11.

and those also are fairly reflect active of a number of individuals that have limited english prosecutors if their district. this slide gives us an overview of the districts served and tracking the 3 languages chinese, english and spanish. and this the office of small business this is an overview and notes the specific services that are for the english proficient businesses but just to give you an idea of the overall client we serve 52 percent are in the start up mode and the next are 27 mode are in the start up

phase and just about to starter their business. the next part provides an overview of the types of businesses the individuals come needing a understanding the regulatory requirements and the types of businesses. this slide provides on overview of total clients served and the next slide is the tracking by district so 8 percent of the clients that we served in district 1 are limited english proficiency and district 101 percent >> the next slide reiterates the number of staff we have on

hand in the language skills. asia part of the reporting requirement we do track to be able to report through the office of economic and workforce development to have the type ofs of documents we have on hand and in what languages. and that concludes my presentation >> i know that supervisor campos had raised a concern looking at some tier two departments with the expectation they should have been tier one departments what's our thoughts on the mom and pop that don't seem to be educating those services. >> i think it's completely fine for us to be the tier one

department by supervisor campos said we have a high number of - i mean, we have a large number of businesses where the business owners english is not they're first language so it's completely appropriate. and, you know, we're happy to separate ourselves and identify ourselves separate if that's what the supervisors would like. >> i know how hard jan and others have worked but the support would help you go a long way. >> i want to thank they're willingness to do that or i know you're doing a lot of the business but moving to tier one will lead to a lot of the

resources but i appreciate our willingness to do that. >> thank you if there are are no other questions. the next sprj from the deputy office of the county clerk thank you very much for being here >> good morning supervisors. my name is is ken i'm the deputy director with the office of the county clerk. briefly our services i'll explain and i'll go into a brief description of what we're doing in. reprovided records such as a the

partnerships and this include the forms of no republics and process server. we have partnered are 311 as nancy has spoken earlier they're taking our calls for the majority we feel that the demographics is spanish and chinese speaking. also our services so far non-in person through the phone we'll route our calls to use 311 as a resource. we also have translation template forms if the public comes in we can assist them in filing out the forms. the process are state mandated

the files have to be in english but then those that don't require that requirement we do have a city id we have other forms in chinese and others as well. for in person we have a staff our department is small but our staff is basically bilingual and their fluent a in spanish and mandrin and that make ups more than half of our staff. we utilizes the language services and in person and over the phone. and if required we also offer a s l with advanced no, that that he contract with city vendor for that thank you very much >> thank you any questions.

>> thank you so much for being here. we're going to try to get through several of the community speakers we have two folks one from the african advocacy network and others so. >> i want to say good afternoon. i'm michelle i'm from affirmative action and the community rights there. so i'm kind of here half of representingor collaboration and so we're going a collaboration of 8 organizations serving community members. other missions. our members usually speak a

variety of languages chinese spanish, arabic and other minority languages. in terms of the language access network caring considering it's a imply network we're trying to get the information out there people should be able to request language services when they need city services. this has been our kind of priority and in the first six months. i want to share a little bit about what we're learned it's perfect because a lot of what i've heard the issues you've raise is exactly what we've been seeing. first we do our one-on-one through the intact processes through client interactions through local media events as well. so far i think we've heard

issues coming from the sfmta agencies. for me personally the sfmta are folks that are being sited on the buzz but there are no explanation on what their sited for so usually they're given the citation and told to go on. so brief i want to share some of the changes we see this explains some of the issues we've heard today. one i think considering you know where the cabinets the reason they come to - secondly a lot of the client interactions we see

they say why access the community services they're in english so this barrier starts right away because they don't know thea access support is there and they don't see why they should access those services. it's difficult for them to file a complaint. there are not going to be putting in complaints if they don't understand. if they don't try they don't understand they can file a complaint. but if they file a complaint there's no solution are they're maybe a fear of retaliation.

so one of the things we want to suggest we need multiple channels to be talking about the city services in the different languages and that includes local media and a also talking through organizations and also through elected officials and city agencies. i think it's important that 311 continue to do their outreach and a lot of times people think that 311 is they see that's how they get the bus schedule. so talking about the 311 and many things it involves especially, if it came from city departments and city officials and i think we maylize our quorum by noon i'm trying to be respectful to you you started up

the language network but i want to make sure you understand our time constraints. and that's perfect we hope there can be a complaint process to folks can understand. the last thing i want to thank the board of supervisors and mayor's office for putting access into the budget. i see it's wonderful >> thank you, ms. young. the next speaker. thank you for being here and for the eventual network as well. i want to thank the board of supervisors and lc i threw the leadership. this is serving one of the new it groups of cabinets in san

francisco we face challenges and other communities have faced in the past. as diverse as san francisco is we feel there's a minority of languages that are not included and we want the board of supervisors to find a way how to provide those minority languages. just looking at past l o i compliance report i was somewhat excited with the 2010 and 2011 of the top helps for the phone lines. if we can have for consistency on how this is tracked we can

look at minority languages for certain groups that will help us to see fayette's what's in the community. i also wanted to share with you some direction of languages in our community through the 0 language access network from january through march of the 50 clients we reached about 50 percent spoke - and of the 50 percent both spoke languages in east beyond the scope. and this is french speakers who speak many other dialogues. we have about 5 percent that

speak arabic and also i'm glad that arabic was included in the top 15 languages. as so far as the languages that our clients reported reaching out to human services agency was one of them but that wasn't based on the knowledge of their personal knowledge of the existence of this department but mainly through they're signed cases. they were able to connect with the social services and we're trying to do in the community level is continue working with the board of supervisors and oc i and also to empower our community members to both engage it's consumers or customers and

citizens with all the diversity departments and some of the way, you know, examples of how we have worked with the oc i in the past last year, we had a situation where a client that speaks a different language her son was murdered and she didn't speak english was distrustful of the police. and oc i connected us and we worked with them to organize a meeting how the woman can share her experience. that's one example >> that's one example how the african advocate group works

with the partnering of the city so the partnering make sense so thanks for that great example. >> how do you pronounce your last name. each time in high school they pronounced my name differently and a good afternoon board of supervisors. i work with the community i'm an organizer. we're located in the mission and i just wanted to echo a lot of the comments that envy coworkers and allies have shared with you about the challenges and access.

i want to especially talk about the challenges with the latino community. i've noticed a lot of challenges and educating the community about the language access. some of the main barriers i've seen within our community as michelle as pointing out us u out that the distrust in city agencies and government based on how they're coming from their countries. i think for a lot of our community members it's hard enough to learn how to navigate the department and system and on top of that i know you're not having the in land services and how to access them. that's been one of the main

concerns as they're not knowing how to navigate the departments and trying to get the in land service a difficult. some you thought things excuse me. some of the things we're doing to address this include doing a lot of workshops and ethnic media to make sure we have an opportunity to reach anti. and i think i said to conclude that by saying in collaboration with the language access network we're here to make sure we serve the community >> thank you. thanks to the language access network and the real strong collaboration cigarette up for language equality.

madam chair can we open this open for public comment? is there anybody who wants to speak. please come forward >> good morning supervisors. i'm actually in support of today's hearing on this subject. 6th back they're there i've learned a lot. i have two questions to propose for discussion after i'm finished. number one since the city attorney's office isn't here how does that effect the hearing and i was wondering where the department of public health gave a presentation to the committee on this subject since their

supposedly one of the most important organizations in the city. and also to keep my time short to make a suggestion to this committee is since the city has a reputation for talking about subjects outside of the city and county of san francisco maybe this committee might consider why 1984 has arrived and it become the president rather than nixon and secondly i'd like to say a matter of policy that in nelson mandela and harvey milk sat on this committee they'd have safari more aggressive agenda >> thank you. next speaker, please. >> good morning. i'm the department director for the access of the mayor's office on

disability. i'm here - we actually 0 tier two department i'm happy to say that our office is a big supporter of civil rights in more ways than language access we provided the captioning for the folks who are hard of hearing and to provide the translated materials. we believe that civil rights are issues that need to be addressed in immigrant communities and he would elders that have fundamental disabilities as well. i want to share our offices support with o sea and looking forward to work with them

>> great points to expand our access to everyone. anyone else who wants to speak from the public. seeing none, public comment is closed or madam chair can we close it >> yes, this was a heartening item so action is needed. supervisor march would you leukemia to make a motion >> yeah. i want to thank the chair for this and all the community reps i appreciate all the time and work. especially the department reps that came today. i want to continue to see the language access as a priority for the city. i think lots of great points were made and a putting our money where our mouth is in

priorities to the city. i see how we're a disrupting english culture by helping our folks and it's great that san francisco and oakland p are leading the way on this. i want to say that by a number of the points raised increasing the translation and bilingual staff hiring was critical and also utilizing partnership and expanding the outreach by departments is incredible as well. i think highway the city complies with the departments it's uneven and i think better consistency. and also continuing the great partnerships and a leadership programs by occ with community

based groups is critical. and as a final step the points about considering the tier two departments this should be tier one departments is critical as well. i'm looking forward to working with others from occ and the community in advancing some of these improvements to strengthen our language access ordinance and our language policies in the city. i'm looking forward to working with you on the further strengthening of our policies >> i appreciate the gratitude and all our partners so supervisor mar do you want to file this item to the call of the chair. >> let's move to file and is there another motion? this has

been filed. madam clerk read the next agenda item and that's it >> that's this meeting is adjourned everyone. >> right at test,

test, test test, test >> okay. well to our special meeting july 11th. i'll be chairing this meeting. to my left is supervisor cowen and to my rig