can get to where they're going without making more than one transfer. some of these connect to regional hubs. the service increases overall, depending on how your dialogue around the budget is up to a ten percent increase in service. they're focused on redesigning routes and improving the efficiency of routes and expanding the limited routes so is people have a quicker choice on how they get around and focusing on routes where we have the most crowding. this map here and i should pause for a minute and thank all of the staff that have come together in the last couple of months to produce these graphics. it shows all of the routes where we're proposing increase frequency. it's a significant portion of

our service, but again focusing on our heaviest ridership routes. the capital investments is shown on this map here. it would be up to a 20 percent faster trip focusing on our highest priority routes. what these investments would a rou routes would improve safety and the quality of the experience for our customers, but it will also allow us to reinvest back into the service so when we're able to save travel time that allows us to cost effectively increase frequency on the system. in approaching this implementation we're very focused on the marriage on how the street is designed and how the service is designed and how the service is managed and that's the approach for all of our pilots like to

look at our lanes, are we managing the certificate list proactively. we did a lot of training with our operators so they understood they were apart of a pilot and delivering a premium service to our customers but also so they can communicate the limited service. i won't go into the pilots because you've had an opportunity to hear about them. i want to talk a little about the benefits in the trade-off associated with the transit effectiveness side. the key benefit on the service side is through the certificate list increases, we're able it make new connections that we don't have today, for example to bart stations or to emerging neighborhoods and we're able to address

crowding, this is not a proposal that focuses on downtown. it focuses on making those critical connections between neighborhoods like the sunset to the outer mission or mission bay to patrar hill. the proposal focuses on communities with the greatest need. over 60 percent of the customers as i said come from households below or city wide average and over half of our customers don't have access to a vehicle. and these improvements are distributed equitably. these are defined as low income, they have more low income customers than our city wide average of 60 percent. on the capital side, we're balancing trade-offs. we're

improving rely ability. and all of the capital projects are being reviewed for and will be an implementation for the weak first and vision zero program. this map shows the overlap between the two networks and those are tremendous amount of overlap. many of the walk first proposals are built into the tep and staff is doing that lay to add the projects into the tep capital program -- >> we've had hundreds of community meetings, we've talked to resident

and visitors a like. most recently we conducted 14 workshops where we focused on the proposals that we received the most comments on in the environmental document. interestingly enough, we received i think almost 1,000 comments in the document but the majority weren't about the projects but it was the impact this would have on the customers, so what we produced was a community guide of tep which is available on our website that answers some of those community questions. that is what we focused on in this round of outreach. we did the city -- the neighborhood work stops first and ten we reconvened for an open house on the 6th and 8th where we showed people how be modified the proposal based on the feedback. these are the routes that received the

most comments during the outreach process. i have each of these. i'm not going to go into them given our time, all they i'm happy to answer questions that you have afterwards that you have. i would like to flag a couple of examples where we were able to reach interesting compromising. this was a proposal, during the planning phasing of the tep, we heard the route was getting too crowds with people making very short trips between north point and market so that people travelling to visitation valley was having a hard time. we would have service 11 cover that. in this most recent round of outreach, we heard a lot of concerns about senior housing, that's a long

the segment of the route as well as access to the north point center and the safe way. what we recommended as an alternative was to have every other 8 x extend north of broadway so we would have buses that have more capacities, but the connections that folks were concerned about would be maintained. another example is the 27th. we had initially proposed that the 27 be moved from bryant onto folsom and we heard a lot of concerns from folks about bryant in particular there's a new high school on bryant. there's a school specifically focused on the needs of teenage mothers. there were a lot of resident that felt

they weren't comfortable going to patraro because it was too crowded or they felt unsafe. that told us a couple of things. it told us we need to make sure as we implement these changes that we focus on the quality of service on patraro and we're recommending a 20 percent increase of service as well as a capital investment to make the service more reliable but we recommended that we keep the 27th as it is today and the new route for the downtown connecter for 11 will pick up with the folsom. in terms of next steps, we're anticipating the planning commission to certify the eri at their meeting on march 27th. and bringing these service proposals to you on march 28th for your consideration. the capital projects that are not

on that sort of fast track will continue to have outreach over the next six to nine months. that requires very detailed work within the neighborhood as it it includes parking, trade-offs, bus stop trade-offs, but also a tremendous investment in the pedestrian environment and the overall street scape. i want to conclude with our implementation philosophy because it's important as we reach the implementation face of the tep that we're talking about merging how the system is designed with how the system is managed to make sure that as we make investment frequency that we're making investment and how the service is delivered and we're not too proud to make changes. that's what's been success

with our pirates. we've made md if -- we've made modification feedback. we'll be doing that on the 5-l. we set the 5-l frequency based on what we thought it needed but the 5-l are getting crowded and the locals are not. we'll be making adjustments. overall the continued focus on outreach and data is going to continue as we move into the implementation phase of this work and that's why i think bringing that neighborhood equity analysis to you and having a continuous dialogue on how we're addressing ongoing concerns would be critical to the program. >> thank you for your presentation on both these matters and your leadership and your whole staff for bringing it. let's hear from the

public at this point. >> steve ericson followed by lisa. >> as people are making their way up. i want to point out we didn't go through some of the changes that were already recommended from our original proposal, there are quite a few and there's things we continue to work on. so keep in mind that people have kind of different understanding of what different proposals are at this point in time and may not be aware of the current revised proposals that we've been trying hard to get those out. while we're going to hear about the prass where interest are impacts sometimes in the area of the smallest single block, the message is a 12 percent increase in muni and help this operate better.

>> thank you. >> good morning. >> my name is steve and i'm here in regards to tara ceda. i catch the bus between 9 and 930 and i catch it three times in the morning from the forest hills station and i don't catch it on saturday and sunday because it doesn't show up until ten to 9. i went out and i'm going to -- the passenger report says i never have gotten on the bus. i have never gotten off the bus at 455 warren. i don't exist. wednesday morning i decided, okay, i'm going to see how many people get on the southside and how many get off on the warren side. eight people got on the southside of

the route. 8 people got on the south side of warren. only ten people get on during your -- during the a.m. shift. eight people got on the 730 bus. it's about the same number of people getting on. and your thing says it's only ten people for the rush hour. so how are you coming up with these numbers. they're all bogus. they have no basis in reality. and you're making decisions on them and they're totally garbage and i don't know if you're counting on the other proposal, is this all being smoked and we're being

bam boozaled by you people because what you publish and what i see has no basis in reality. >> thank you, sir. next speaker. >> mr. john, leslie. >> is mrs. toe here? >> good morning. >> good morning. my name is toe. i have [inaudible] for 34 years, and then -- i heard from the town [inaudible] need to come and i heard 36 is going to be

eliminated and it's shocked to me. i depend on the 36 to go to see my doctors office and to do my meal shopping, so without the 36 bus, that means i don't have my [inaudible]. if i don't have my [inaudible], i would rather to be killed and i just to stress it only takes five to ten more minutes to go through the [inaudible] drive and go to the station. and this route actually is my husband wrote a letter to

muni company 30 years ago because we bus 34 and actually to merge 34 to 36 saved the city a lot of money in the last 30 years. and then i don't know why it's so unfair to take away of the service. it's supposed to serve people and not take aware service from people, so i hope the route will stay in its current route: thank you. >> thank you. next speaker. >> mr. john o'donnell and allen bieber. >> good morning. >> i'm sister ter o'donnell and i'm representing those on brother hood way and san francisco. we're here to support the modified proposal for our redirecting

the 17 park mersed lane to connect with the daily city bart station. we have never had public transportation on broohood way, -- brotherhood way, so this is a welcome proposal. we're a sin cog, and one assistant living along brotherhood way and we represent 3000 families, 1,000 children going to school there, 1,000 elders, 130 of whom live in the assisted living located on brotherhood way. and we have those mentioned by other speakers, dependent on public transportation to get to work. in addition, we now have a new housing

development being constructed on brotherhood way which will be 182 single family dwindling and this will pour out much more cars and much more traffic onto brotherhood way. we are concerned and we feel the benefits of doing this rerouting would number one give us access, give access to public transportation on brotherhood way and it would give access to those we serve to use public transportation to come to us. we feel the safety hazards, we have our fair share of brotherhood way. >> thank you sister. >> next speaker. >> leslie, allen bieber, danny.

>> good morning. >> good the

residential nature of our neighborhood. thank you for listen.

>> good morning. >> i'm rye buy and i'm the rye buy congregation on brotherhood way, and together here with sister joan and we want to support the modified proposal for route 17 that would include the stretch of brotherhood way between lake merced and connected at daily city. at the present time there is no muni service at all on brotherhood way so for the sin cog, the four churches and the three innocent schools and the seniors resident, the only mode of access to our institutions is by automobile. we find increasingly that especially

our senior members don't drive in the evening or prefer not to drive at night and therefore have much restricted access to the services of our congregations and institutions. our young people who come and attend the independent schools are delivered almost exclusively by automobile, but many of them would be able to arrive at school using services of muni in the 17 was routed long midway. it's an issue of safety especially those who attend the independent school and the housing development bringing more cars into the neighborhood. it's more important for us to have this service and we're

delighted that brotherwood is being considered and we support that and encourage it. >> danniella. >> good morning. >> good morning. and thank you for this opportunity. i was considering talking about why both routes weren't a good idea but i decided to spare all of you that and instead treat you to a better sweet celebration of the salvation of the three jackson. it's a fairly tail called goldie locks and the jackson. she always wanted buses that arrived frequently. no goldie dreams of a bus that came every three minutes just like the name of her bus three

jacksons. that bus came every eight minutes or 12 minutes but after a few years, her bus coming every 18 minutes. she was having a hard time getting to work so she drove her car and she saw that the big wolf was decided to eat the -- they said that the three jacksons could be dinner another time. what a relief, but it turned out some of the three jackson buses would get eaten. it would come less frequently and other bus lines would also get partially eaten. don't you worry your head about it goldie said the wolf. think about how nice it will be for the town's people to hike to a few limited lines that goes really fast. with is of those buses from those other lines that the hungry wolf turned into ore

deshs. she knew and in her car and got a new set of tires and it was like new. >> next speaker. >> good morning, sir. >> good morning. i'm going to read a formal statement to be brief as possible. i'm here to read a statement concerning the impact in the change of the 43 station at lion. >> my name is salvador and i'm the resident services coordinator at the proceed apartments here in san francisco located at 2770 lumbar and lion. we're a federal funded resident for senior citizens capable of independent living. i'm here to strongly object to

a proposed change at lion. the stop is located at the entrance to the park apartments. i objected this change because the change would isolate the 43 bus and disable the health of our resident. my objections are based on the concerns. 60 percent of our resident are between 80 and 95 years of age. and 75 percent of our resident have trouble performing activities. and 15 percent resident have cognitive imperative. we have no on site medical staff or in home support at our facility. our resident use the 43 bus to kaiser and to the veteran's hospital and

other shopping activities. in conclusion here, we're at a lost to under the proposed change and we see risk to our population for changing this final bus route. we would like some input and clarification on the changes so we can assess and understand the impacts with more clarity. thank you for your attention. >> thank you. >> next speaker. is andrew here? >> chris cole followed by mariam and patricia catty. >> good morning mr. coal. >> my name is creg coal, not chris. i'm the housing administrator for the gate apartments. i just moved to san francisco on tuesday, started my position. one of the first things i did was go out and buy a clipper and i've been

riding the bus daily. i'm here to speak on the 43 which is located in front of our building on lumbar and lions. if we move it, we have a large population of elders and they depend on that bus to go to kaiser and va and i'm afraid those folks will postpone doctor visits for a chronic care and if they do that, what i'm afraid will happen, we're going to have more 911 and emergency calls, which is going to add to the burden onto our emergency systems and also to the emergency rooms of the hospital. so that's my biggest concern. the second thing is i'd like to invite the board members to come visit our community at pacedo gate community and see how this move would effect our folks. i would like for you to meet our resident and see the neighborhood and how it would affect us. thank you

very much. >> next speaker. >> lewis followed by patricia and maryland hughes. >> good morning, mrs. lewis. >> good morning, my name is lewis. we're opposed to the changes in regards to the 43 about bus stop at lumbar and lions and the bus route as it self. as people with senior citizens and those with disabilities, we'll be isolated and greatly endangered by these two proposals. we count on the 43 bus to take us to the hospitals. we're a community of seniors who live independently in subsidized apartment. we do not have the monetary means to use taxi cabs and