housing thankfully i was on the housing authority list. i now live in a gorgeous apartment 2698 california with my low income. i and my cat are so happy and so safe. thank you very much. i'm also a survivor of 13 years of tenderloin. under the rule of tenderloin housing. i believe the mayor's office has some familiarity with them. i used to live in new york. landlords like that used to be sentenced to several months in their own building. i am not exaggerating. what didn't happen to me. sexual, physical harassment, assaults, attempted rape, blah blah. the list is longer, but, i'm also

very concerned once again thank you city and county, thank you adult protective services. we are very happy. i understand there is a transfer of housing authority properties to private ownership and management to private companies unlike housing authority private county as my experience tells me break the law some more than others. i saw the list of management companies. they are the better ones. thank you, but still. laws will be broken. housing authority doesn't do this. i'm planning a protest. let me introduce myself once i grab a hold of something. i

hope this is addressed somehow because we are concerned. >> thank you very much. >> thank you. >> all right. any other comment on this item? yes? step forward. >> dave tippel. i have been involved with taking care of a number of my elder neighbors and on two occasions have had to call protective services. this was in 1993 and before. there was a particular problem in making people sensitive about the signs of either neglect or somebody borrowing money from someone, someone coming into house and taking things. i'm a great fan of inter agency involvement and have used 311 before. and

there are definite signs of like a neighbor not being around and somebody else selling the house sort of a thing which i ran into about 10 years ago. one of the things that i did learn was that at that time the police department was about the only portal and i would ask that some sort of guidelines be assembled for 311 as well as the police department call centers so that when people have questions they can be certain, it's almost like a formula that you anticipate what you need to ask people to identify a problem. as i said i have had to identify

somebody who was borrowing money from one of my neighbors and put together a holographic contract which is illegal but a list of services that he had written in his own hand that he had borrowed $1500 from the owner. there is a better intake formula than there was in 1993. >> thank you. >> hello, my name is larry juiceey. i want to be put on your e-mail list. myself, i stayed at district 6 in

ambassador hotel. i was happy to see ms. jill nielsen. it makes me happy because the first time i ran into them at city college courses and i know these licensed social workers, they are really great and listen to us because in the hotel scene, i know that there is a lot of people who like the gentleman say exploit, even myself, i'm a person, i have a disability because i'm positive. but i know that i try to go everyday and have a better life. when you get home there is so many people in the building asking for money and they won't go to groups. often for 10 years i have been there 12 years at the ambassador hotel and i have asked the property manager to tell people not to ask for money or food on the

weekend when they can get that from the case manager. if they see it that will cut down some of them from abuse deal and harassment and neglect. i'm a person who likes to cook and share food in our building. roontly what's going on in the building is we have been having people who have moved in in the last few years who hit us and abuse us. the cameras, if they are not catching it they can't do anything about it. they sometimes hit us and they sometimes volunteer when we get the food. they are like a trustee. they can volunteer and get the food and take your money. then they move into a different apartment. it's something that goes on i know

in tndc. and the ambassador we have so many people who abuse people who volunteer and they get what they want and try to sell to you if you are not there in the nighttime. it's like constantly been asked for things and hit and we won't mention to telling people not to do these things and they put this on the first and third and we can be hampered on things that cut down on abuse. i'm a member of -- i have been going there since 2011 to deal with violence. this you very much. >> thank you very much. >> hello, i'm cw johnson with the organizing group. i just want to commend you on all

your hard work and stuff. for 20 years i have lived in sro hotels in tenderloin and one of the thing i'm looking at is maybe we can work together with the city collaborative programs to volunteer to go and get what we call wellness checks. i see who is disabled in the hotel and who is having problems and maybe have a city worker go with some of the tenant organizers to do a wellness check once or twice a month just to check on people because i have seen so many death of senior and disabled people and left three or 4 days dead. this has to stop. i think working with the cohabit ors for collaboration, maybe we can prevent some of those deaths from happening and

start to make a change. thank you. >> thank you very much. any other comments? great. we'll take a 10-minute break.

>> we are on agenda item no. 7. we'll hear now from the san francisco public library. the psychiatric social worker leea es guerra. >> we'll start with me, carol straws. thank you for having us here today and you will be hearing from me and also my colleagues leah, the public library social and we'll talk about the departmental partnership came to be and we'll talk about other

services and leah will talk about day-to-day services. in 2006, the homeless team surveyed 200 library users and people who spend the day at the library maybe housed, maybe homeless, may have jobs, maybe unemployed and may have no where to go for the day but they enjoy what we have to offer. we don't ask people to identify themselves and we try very hard not to make assumptions about people's housing, health or job status. we welcome everyone in the library that follows the rules. there are consequences for those who violate the rules and an -- appeals process as well as guidelines. there are an -- appeals

process by mayor lee. all of the features are reducing unwarranted behavior rather than targeting groups of people. with adopted an approach where we develop partnerships and work order departments. we offer three-legged stool. public works help us with interior and exterior cleaning. another with the san francisco police department, he is in charge of our security, workers, he helps the library staff, security staff to enforce our behavior guidelines. he makes sure that training for security staff is provided and ultimately that partnership is in place to enhance the

environment for everyone. and our third main partnership is with the department of public health. that's what you are particularly interested in hearing about and that is what funds our embedded social worker and health and safety associate program which leah will talk to you about. it provides resources such as shelters, legal aid and mental and health care and helps us meet the routine needs of our visitors and help our staff provide excellent service and helps them maintain their own safety well being and knowledge base and just to give you an idea of some of the trainings that we've provided to our staff and staff development on such

things as the history of homelessness, understanding, substance abuse anger management techniques, limit setting and understanding mental illness and we've partnered beyond public health but we've reached out to the national mental service for staff and public on mental illness, most recently last month. that's some background. at this point i would like to ask le ah to come up and i will conclude when she's finished. >> good afternoon councilmembers. my name is leahes guerra the social worker for the sf public library and public health employee and member of the homeless outreach team.

being the first full time social worker to be assigned in a library setting. the real challenge i had was this has never been done before for how to be a social worker at the library. my initial challenge was how to serve needs and meet the needs of the homeless ofand indigents at the library and it's a safe place when they don't have a place to go to and many find a place to sleep and rest even though people at the library the homeless are not really enjoyed and mostly the homeless enjoy the programs that are offered such as reading and borrowing movies. the library's goals is to

connect the homeless and indigent and basic resources such as food, access to medical care and sometimes abuse can be addressed. the san francisco public library became the first in the nation to have a social worker to address issues from the homeless and anybody that comes in the doors. the program has become so successful in reaching the regular library patients and provides support and they can provide information. but a lot of the patients at the library need more than that. every year i refer approximately 250 patrons. about 30 very ill patrons become client of the

sf homeless team to access to the library's social services. despite the limited housing in san francisco, approximately 30 patients at the library obtain permanent housing through the library social services. because it's so successful, many libraries in the nation have actually followed the sf library's function. other libraries have employed, social workers and workers and counselors. day-to-day as a social worker these are the services that i provide. i provide information and help to access shelters and storage for belongings of the homeless folks and how to provide public benefit such as general assistance and social security and how to get back to the workforce after losing

their jobs. i provide resources but also ensure that the patrons have access or successfully linked to these resources. with each patron i meet with them many times up until they are successfully transitioned. but mostly clients are interested if finding permanent housing here in san francisco. so in the course of my communication with them, other issues come up such as mental health and substance abuse issues and there i come in to help them access though resources. i supervise the health and safety associates. it's a form of homeless people of firsthand experience of san francisco social servi