union. has been working as part of a broad coalition addressing the issues of the vlf and the issues proposed to be on the ballot this fall. we have had a number of very productive meetings with mta staff as well as among ourselves. and the equity analysis that is your next calendar item, you know resulted in a large part out of those discussions. it's positive and many will be supporting this on the next measure. that said, the number of issues which i believe remain unresolved. supervisor avalos has statement that embodies our concerns. and it does it better than we believe that the mayor's measure

will do. and i say believe because we don't know what is proposed by the mayor's office. whether there is a charter measurement and what it will contain. and our questions is twofold, one that this is embodied in the budget process. and second with staff with a triggeri trigger mechanism that would allow vlf funds to be in operation when the budget goes south. we believe this is a productive way to proceed and in support of that, and we believe it needs to be vigorous and protect the budget this year, and the 2% and the needs of growth in the future. not that it just be a weak measure that limits the damage of the service cuts, we hope that you support this provision.

>> bob allen. >> good afternoon. >> good afternoon members of the board. i probably should say ditto that to much of what peter strauss said but i want to commend the leadership of this agency for working with the coalition that has been in marked contrast. unfortunately we weren't part of the task force discussions. and since talking with the mayor's office and ar-and i wan clear about the charter direction, and out there since june and the director has engaged us and would like to do the same with the mayor's office. we do that to pass the bond, and many of us speak for my organization and that we work with are supportive of the idea. to put a coalition to pass the

vlf, is the goal. and we know that the mayor want us to spend capital on what we can pass. and the charter talks about closing nonprofit and exemption for tdif to put it together. and the presentation that was put together shows we have a bigger need than what it captured. and in terms of value and development and we can get more people benefiting from the system to pay for the system. what we have now on the vlf is a huge push to get through to the voters. i think it will be hard to mobilize the coalition that we need, and we have been at the table and we want to continue those conversations with the mayor's office. it's honestly difficult to get a sense of what they want to put out there. and the time is running out for

that to get onboard. build the coalition we need and to guarantee to the community that service improvements will happen. >> supervisor john avalos has joined us and with the consent to join us. good afternoon. >> thank you, i appreciate your patience. i am here from the board meeting right now, the board of supervisors meeting. i want to thank you for giving me time to speak. i am speaking on here on behalf of the mta equity policy. i will start off with a quote from franklin roosevelt, the test of our progress is not whether we add more to the abundance of those that have much, but whether we have enough for those that have little. we began the process of looking at equity in the mta to the t-30

process. while it was great to see the focus that hadn't happened in years from the mayor's office, and many people in the community did not feel a part of the process. especially when looking at going to the ballot to raise revenue for a go-bond, and possibly a vlf. and we need to be sure that the community is bonded in the process and believe there is something for us. we actually formed a coalition of the members of the community to how we can shape equity to be a part of the mta budget. i want to thank director reiskin and staff that worked on doing some analysis for us. and actually bringing together a framework of equity that is before you, i believe today.

that effort was appreciated and it's significant. and the outcomes and the findings of that research have been significant in understanding that our bus ridership in san francisco, high level is low-income people. and we need to be sure of the decisions we make shehere and o the other side of city hall of ones that take into account the needs of people that are low income and live in diverse parts of the city where there is left infrastructure and service support for the demands there. and the work of mta and the community groups are ensuring that we are doing that. and as we bring more revenue to bear to the meeting and transportation system in san francisco. we are look to do, the mta board is looking at an equity policy,

we believe that's significant. and we want the backing of a charter movement that can tie with the mta board of decisions and resources and joint processes of the board of supervisors to ensure that we are held accountable to this equity process. and if we are able to create a framework that is in the charter and joint accountability between the mta board and the board of supervisors, we think we are moving forward in a sound way. we want the equity analysis to be binding and meaningful. and the result of these experiences need to be measured year over year. in addition to muni service we need to expand this to measuring the equity of our other transit

first modabilities, and we have made quantitative approach to walk first, and i hope that we have implement to the infrastructure. we need analysis high bike traffic and neighborhoods that are not safe for bicycles. and lastly for the analysis of the charter we are working on and the community will require a joint hearing between the mta board and the board of supervisors to approve the equity plan. this will ensure the broadest level of support for this policy. i hope this process will help us build a broad city-wide coalition to grant the measures in the package. and i welcome the possibility to work closely with the board of

supervisors and the mta board. i think what we had this past year with vision zero and walk first is to see a vision of common purposes that we have. and moving forward we can have a collaborative approach and how we shape the infrastructure of san francisco. thank you for your time. >> thank you. next speaker. >> herbert winert. >> one thing that i envy about supervisor avalos is his unlimited speaking time. i have questions, and that is the money for transit bus service has to be emphasized in this bond issue. and you have to emphasize it for the neighborhood. i would like to see the leader

routes and the alternative routes restored. because i want the neighborhood benefited. i don't want anything take this bond measure. the last bond measure mayor gavin stole from that, and i don't want that. and lastly, you should have documentation of breakdowns and switch backs, this should be public information. and you can also use that to endorse your bond measure, that would be substantiatiing evidence, that's a suggestion. and i fourthly, protest the nature of this was regulated. the public was not included. it was an mta fan club, and all those of mta participated in

that meeting as a sat on the wall in the peanut gallery. it really had an undemocratic beginning, that should never happen again and you should prevent this before november. >> last speaker. >> nicole snyder. >> hi, nicole snyder with walk san francisco, thank you directors for taking the time. i think this is an exciting time in san francisco to see this much money on the table for transportation and the mayor championing these ballot measures. and i want to thank mta staff and director reiskin to spend countless hours for what these measures entail. we look forward to continuing those conversations with the mta and the mayor's office and all allies to ensure that we come to

a charter amendment in 2029 -- 2015 and a strong mta collaboration. thank you to your openness to do that and other partners in the room. what we have seen that funding is critical for implementing pedestrian safety and vision zero. and improvements to eliminate traffic fatalities against all users, pedestrians, bikes and drivers. and we want to be sure that this funding gets us to vision zero, and i am sure that you appreciate that. and i appreciate the comments and description about oversight. and that's something that we can work together to strengthen and that every time we go in the street it's a street project, and we are replacing that street

in the safest way possible. and what we can do to provide oversight and accountability around that issue. and i agree with telling the public your story and what it means for the agency at large to continue this momentum and work with the public to care about the issues. >> that's the last person that expressed an interest in addressing the board. >> maybe not. good afternoon. >> good afternoon, board members, peter cohen from the housing organization. we have worked with a number of folks you have heard from today in an effort to provide shape to the discussion of revenue measures for the november ballot and how they best can be used. and folks ask how can a housing coalition of housing providers work on transportation issues.

frankly the populations that we serve are public transit users and walkers and folks with disabilities and youth and folks of whom you are talking about providing transit infrastructure and service. that's what makes this a relevant conversation as well as our technical expertise. you heard it's important to work together and how to build a broad coalition as possible. and getting this on the november ballot will take all hands on deck, and it's important to get to that point. we would love to work more closely with the other folks working these issues, and that remains to be bridged. when it comes to policy measure and believe that the charter measure is important.

and we focus on transit infrastructure disparities or discrepancies and that they be the next item the agenda and equality so that there is a level of insurance with direction. first if you will, take care of folks that are not. and a measure on the ballot, tdif is discussed and we can't tax our nonprofit providers in a way that takes away from the populations they serve. it's important that the nonprofits are built in with the tdif. if that moves forward. building a coalition of this is critical. >> madelyn savet.

>> hi, i want to give my total support behind passage of the bond. i will do as what i can as an individual. but we acknowledge there is a perception gap in the quantity of money and when it goes, we would like your help in communicating that to the public. there has to be an understanding of how complex these issues are and the best intentions are always there. and having said that, i agree with previous speakers that we are the tipping point. it's san francisco and not pa n parenthetically the u.s. that decides how we are moving forward, equity and the sustainability. the juggernaut as the

stranglehold as the nation or us as a city. that's important to keep in mind to pull us through and motivate us to make this work. thank you very much. >> anyone else? seeing none. informational item also, item 13. >> item 13, adopting the muni service equity policy requiring the biannual service equity strategy in conjunction with budget process to document transit service performance issues in low income and minority neighborhoods and transit service funding requests. >> i think that supervisor avalos did a great job of introducing this item. i will credit him when he

introduced his charter amendment in december, starting this conversation. he convened a number of folks in the room, some that have spoken. we have sense been working with and meeting on a regular basis. i commend him and julie and her staff, and the work they have done, and not just at their offices but at the table with the folks in this room. it was very much from my perspective and we will hear from them a collaborative process, that is addressing something that is core to what we do as the mta. and particularly in respect to muni service. i think it reflects work that julie's team has done somewhat intrinsically or on an ad hoc basis, but makes it a framework

that is available for public review and consideration. and really i think raises the bar on how we are doing this, and particularly making sure that we serve the needs of the city's most vulnerable. this might seem technical and dry, but i think it's extraordinary important. and also just a strong statement of the value that muni and the mta are placing on achieving equity goals in the city that are important in the environment we are in today. with that julie has a presentation to walk you through and it's thick and technical. but she does an outstanding job to take difficult concepts and make them understandable. >> i will do hand gestures. thank you for that introduction, this work is meaningful and important, and speaks to the core value in our strategic plan

of equity and core access. it builds on the project that we looked at the service needs across the city and particularly in low-income neighborhoods. and it takes it a step forward in experiencing the way that people experience transportation. i am a service provider, i experience the 22 fillmore from end to end, that's my job. but someone that lives in the western edition experiences a handful of routes, the 22 and the 2 and the 5 and the 31. and the routes take them to different places including the grocery store and school and jobs. the key thing that the equity strategy does got us to

communicating a set of needs and related strategies at the neighborhood level. as they are experienced by low-income customers using the system. this work couldn't have happened without supervisor avalos and we are grateful to him and jeremy on his staff. and as well as power and (inaudible) development corporation and urban habitat, they have been meeting with us weekly on this, to ensure that we get the details right. it has i think improved the over-all product. and i am grateful to my staff, jeff quinn and helen kwame was doing the data crunching. in real time that what we proposed was capture what we were trying to achieve.

this work is important because of the demographics of our customers. i know that we have talked about that in a number of our "meet the press" -- meetings. and half of our customers are at poverty level, $27,000 for a household of four. and more than half of our customers identify as a minority. very similar to the city-wide average. we also as part of this work try to understand the needs of people with disabilities would fit in this over-all effort. and it causes us to go back and do additional analysis it in the survey. one of the things that we asked in the survey is how people paid. from that survey 3% of the people identified that they paid using a disabled fare or a

medicare card holder. that doesn't include any seniors with disabilities, because they would use the senior fare. administratively it's easier. with those paying with the discounted fare, 78% of them reported living in low-income households. there is an incredibly strong correlation in this city between income and disability. so it gave us confidence by focusing on low-income neighborhoods we would be addressing many needs of customers with disabilities. and we as part of this work engage annette williams and service groups and as well as broader disability groups. there are likely to be issues that are more system based that we want to incorporate in the equity strategy. as i said the equity strategy takes a neighborhood-based

approach. we anticipate identifying between six to eight neighborhoods. it will identify both service as well as capital, critical investments. and integrate them into our budget season. there it will be accountability through annual reporting to yourselves as well the ta board on the work. but this doesn't replace our existing title 6 monitoring. it complements it. so we will continue at the same time of the year to look at the overall-route. our low-income, minority routes performing at the same level as our other routes. those will be the key questions that we continue to answer and address.

the methodology is to identify on the neighborhoods and to look at census data and income and minority and as well as auto ownership. and once we have identified the neighborhoods, identify the critical routes that go through those neighborhoods. so it won't be every route that touches the neighborhood. it will actually be the routes that are core to the key travel patterns. we will perform an annual assessment of the key metrics in those neighborhoods. we will look at on-time performance and gap service. especially on our frequent routes is a better indicator of the customer service of the no one out there is trying to figure out if the 804/geary is coming, that bus is six minutes and if it's 10 minutes, i am getting nervous.

that's why the gap measure is betterme better. and we will look at crowding on the route, from a scheduling perspective and the capacity. and to we need to add more service. and how the customer is experiencing it and what routes are crowded. if two buses come one after another, there may be adequate service on that system, but the first bus will be packed and the second bus will be empty. crowding on the line may be an indication to have more service or more protection from traffic to keep the service more consistent. and we will be looking at travel time from key destinations. this is particularly important in outer neighborhood, like the

bayview where customers are having to make transfers to get to key destinations. and from all of these metrics we will look at the conditions in the neighborhood itself. as well as throughout the route. we also based on feedback from the policy and governance committee added a customer satisfaction as a metric we want to track over time. that information is available at the zip code level. so it's not quite as precise as some other information. but i think it will give another indicator of how we are improving over time. from all of this data we will look at multiple time periods. in particular, customers that are low income are more likely to travel outside of the commute period. we want to understand not how the system is performing at 5 p.m. but what does it look like at 10

p.m. or noon. once we have identified the key metrics, we will identify the top two or three performance issues per neighborhood. and i think another value of the neighborhood approach is that it allows for very different issues. for example, in chinatown, one of the key issues is crowding. but in the bayview and working with power and others, it's the travel time and also the vulnerability to on-time performance issues when you have to take multiple routes to get someplace. once we have identified the key issues, we will be going out to the neighborhoods to find out if we got it right. and to add to the overall work by the perspective of our customers. we will then develop corrective actions. and those actions will vary depending on the issue. in some cases it is a matter of

adding more service. as you know there are many routes in the system slated to have increases for exactly these reasons. in other places it will be capital investments, and what we do on potrero and part of the project. and in some cases it's management, and being sure that trips are not leaving early and managing the line. and in some cases it's all three, and that protection of traffic and delivering adequate service. once we have the strategies we will identify the funding needs to inform to both operating and capital budget. so to work to the extent that resources are available, to make sure that the budget includes the needs that were identified in the equity strategy. in 2014 we will consider that a

base-line year. and as we move forward on an annual basis, we will be looking at how these metrics are performing against that baseline. with the goal of improving and having an upward trajectory for the service. this is an example of some of the data and just a few of the sample neighborhoods. this is just a subset of the sheet that we will be producing. and we will be unpacking this when we present it to the public. i imagine something like this would be an appendix, but we would identify the key and meaningful issues. what we do plan to do is compare the service categories, sorry, the routes to their service categories. when you look at a route like the 44 and