elevator project at the hospital in building 8090, two clinics at maxine hall and sexually transmitted disease clinic. to build a ramp to the entrance of the youth probation administration building which is next to the youth guidance center. to repair some of the pavement in the civic center plaza and to do some accessibility maintenance renewels at some of our homeless shelters. the mod budget is going to be heard by the pa board of supervisors june 16. th. we have excellent feedback from the capital planning group. while we didn't get support for everything that we asked for, i feel we did get what we needed and we are hoping that the board of supervisors will

be supporting our budget come june. with the council's permission, what i would like to do is agenda i was and item on the june mdc meeting to really go into greater detail about the ada transition plan. what we've accomplished so far as well as what we still need to do and when we think we'll be finished with that. my next item is to talk about our mod office. i wanted to provide a brief update on the remodeling work at our office at 1155 market street. awe you know we've been at the center of an active construction site for most of the last year. our building facade has scaffold which makes it difficult for people to find us. we had a construction barrier out front which made it difficult for people who are blind and low

vision to navigate around that and our lobby had a construction did you -- tunnel in place. it hasn't been very easy on us this last year. we had to move out of our office because we got dusted out because of construction work and we got to listen to jack hammers and screw guns and contractors talking and it made it really hard to have phone conversations and talk with our clients. the really great news is that this month, last week, it's done. [ laughter ] the contractor substantially finished and our visitors no longer need to walk around construction barricades and the loud dust and noise is over and best of all we finally have our conference room at the ground floor at the front of our space. i encourage you to come visit

us and see our lovely new environment, improvements. i would in the future appreciate having you come to have further meetings or if you need some space with an organization to meet with or if you need a place to be able to get together with internet and television screens and all the good things that can make a meeting happen. we love our location being right across the street from bart. so then my next and last item is to talk about mod staff. i wanted to share the good news that very soon we are going to have two new staff members. they will be starting in june. i'm not going to use any names until they are actually on board. the first position will be in our program access section, and that person is going to be the replacement for ken stein who has been

gone now for a year and 3 months. and our second position will be in the architectural access section. this is back filling my old job which we haven't had filled in two years and they will be working on plan checks and field inspections and primarily on our affordable public housing. once these two staff come in june it's the first time that mod has been fully staffed in the last two years. we are both excited about this. both of the candidates are very excellent. we had a competitive recruitment and interview process. i look forward to bringing our new staff members to our next mdc meeting for introduction. you will get to meet them. we are going to have a little bit of a transition time while people learn their new role. that's to be expected. once we are up and running with a full staff

it will allow us to reach out and do so much more. we have ambition. generally around things like policy development and more training. we really feel that we can fully extend the reach of this office if we can be out and about in the community. so, that concludes my directors report. at this point i wanted to turn things over to heather kittel who is our intake coordinator and our director of programmatic access because they have a report on what's happening in the program section. thank you. >> good afternoon, council. in march and april our office received about 155 inquiries, about 85 percent of these inquiries from the public and 15 percent from city department. we received 7 complaints. 5 curb ramp

request and one request for accommodation. the majority of complaints were about non-compliant barricades and new construction zones and public right-of-way. another complaint included a power door opener not being turned on and lack of accessible restrooms in a public meeting location and a question about physical accessibility in a physical stabilization room program. people contacted our office looking for information about disability benefits, affordable housing, mental health services and rights to have service and support animals. most of the contacts we received from the p be were people that wanted to contest their parking and traffic tickets and traffic violations. can ustomer service complaints about muni drivers and taxi drivers not

accepting debit cards as form of payment. we were also made aware of by sf mta that the current contract is under noithsz with -- negotiations with the drivers. both parties are had at work with the strike. if this occurs there is transportation available for medical appointments. if a strike would happen, information provided on the para transit website at wchlt website at wchlt sf para transit dom .com. www. paratransit .com. through the trip info automated phone system to pair a transit kathy n entrance can --

transit can ustomers. call 415-351-7052. the number is 415-351-7052. this past month there has been an increase this calls regarding issues around effective communication for people who are deaf and hard of hearing. we provided a lot of technical assistance to departments and public accommodations about the necessity and legal requirement to provide effective communication in their services and programs. joanna federal -- of our office last month trained the city's ada coordinate or about ada coordinators. 18

coordinators participated in this training. we think information about communication this past couple months have been connected to the awareness from the training our office conducted. joanna will now go into further detail about some of the technical assistance that our office provided. >> good afternoon, councilmembers, cochairs. so at the end of each directors report they try to highlight a teaching moment for you about a little known fact about ada. so this month, one of the little known facts that was something that i emphasized in my training and also to the city departments is that benefits in effective communication don't just apply to a specific person with a disability or a can ustomer, but also to the individuals associated with that can ustomer. so case in point,

received a call from our county clerk's office who wanted to find out the requirement of whether it was necessary to provide a sign language interpreter for a guest to a civil ceremony. so, a hearing couple decided, they made an appointment to come to city hall and get married in the mayor's balcony. they invited family members and friends and one of them happened to be deaf and requested the use of a sign language interpreter to participate in the ceremony. so, of course that individual is covered under title 2 and under situations of ada and we are required to pro that

accommodation for interpretation even though the person is not the one who is getting married. so that was kind of a tricky concept for some of our staff to figure out, but what was really exciting is that as a result of the ada coordinator's training academy we get more and more folks seeing our office as a resource and actually brought to the departments were actually calling our office to ask for technical assistance before they give a response. that's really exciting news and it goes to our director johnson who was talking about extending the office and building capacity in all of our departments. i know we have an exciting agenda. thank you. >> thank you very much. that's exciting news from each staff

member. moving forward, we have for agenda item no. 6, information item, bart new train cars designed and public input. we have our guest speaker today, aaron wine stein thank you. i have

a short presentation only 10 slides. but there is a lot of information. so, i will go through it and look forward to your questions and comments afterwards. how many of you have had an opportunity to see perrot -- prototypes and models to see our new cars? if you want more information then i have time for a website that i can recommend at bart .gov/cars. so that is bart .gov/cars. so today i'm going

to cover three topics. first some general background information about the project. the second is some specific information about accessible features on the new train cars. and thirdly talk about one of the open issues that's had a lot of discussion in the disability community around the proposed tripod pole. i'm now on slide two which is entitled fleet of the future, why new cars. bart has very old train cars, as you may have noticed if

you have ridden the system. most are 40 years old. the same cars have been running. it's the oldest fleet of train cars among big cities in america. they have performed very well. they have carried billions of rides in the last 42 years. but at their age, they are now using obsolete technology and components are prone to failure more and more as the cars reach the end of their useful life. we have two objectives for the fleet of the future project. the first is to replace the old fleet to avoid delays and breakdowns and provide bart can ustomers which is what they want is reliable service connecting them from a to b. secondly we at the same time with this

project will be not just replacing the old cars, but dramatically increasing the number of cars in the bart fleet to relive crowded conditions on the system and help us prepare for even larger demands of the future. the third slide is entitle fleet of the future. the way forward. and we have 775 new train cars -- on order already. it was a design build contract. so the first segment of it is a design process. none of the cars are being built per say yet, but the assembly will begin very soon on the first 10 what we are calling pilot cars that are for test purposes to prove

safety and to prove reliability. our goal is to have a fleet size of at least 1,000 cars. by comparison, the current fleet has 669 cars. if we achieve our goal of 1,000 cars, it will be a 50 percent increase in the number of cars that are available to our can ustomers. -- can an -- the good news on a dramatic goal is that we have identified 85 percent of the funding needed to purchase the thousand cars. we do have a shortfall of approximately $400 million to purchase the remaining 15 percent and achieve our goal. but we've made a lot of progress on the funding front.

bombardey transportation was the company selected to provide the cars. they have been doing a good job so far in the design and engineering process. the final assembly of the new cars will occur in new york state. the contract reaches a two-thirds by america requirement in terms of all of the subsuppliers and parts. can an -- we have gone through a comprehensive design process that is described on slide 3, conceptual design phase preliminary mock ups and prototypes and final train car model. i'm going to talk about each of those phases. back in 2012, we began the

process by asking can an can you customers about what they liked and didn't like about the cars and asked them to include what they have seen in their travels elsewhere that we can consider emulating. we used that information in our process in 2012. we began working with the bart advisory committee. the bart accessibility task force. we worked with them to think in particular about the accessible features of the new train cars and you will see in the slides that follow that there are quite a few features that have been added to the new train cars that are testament to their hard work and good advice in helping us

better meet the needs of people with disabilities. in 2013, we had a variety of preliminary mock ups and prototypes. in july of 2013, we had what is called a soft mock up, a first level mock up of the new train car at the mcarthur station and we had 25,000 people come through and participate and walk through including a special session we did at that time with the bart accessibility task force. subsequent to that, we did 9 events around the bay area testing out prototype seats and getting feedback from the public about different levels of cushioning and different densities of foam and that helped us select the seats for the new train cars. finally just over the last 6 weeks, we've had the final train car

model at 10 different locations around the bart district and including one location in santa clara which is part of the future bart service. and we had a total of 17, 500 can ustomers come through the final train car model and give us feedback. we conducted is surveys as we did with all the previous phases and we are still processing those results and we'll have a report out in the next few weeks. the first pilot cars i referenced earlier, those will be the first 10 cars that assembly will begin in just a few months. they will be at first tested on the bart test tracks. not on what we call revenue service that can ustomers are using them. they have to be proven safe and

reliable before we get them certified for passenger service. once that is done and those cars are proven we'll authorize the beginning of the procession of the 475 cars and perhaps by that time greater number depending on funding. those first production cars are scheduled to go into service in 3 years, in the year 2017. we expect in the first year of production because the production once it starts, it happens pretty quickly. we expect in the first year to have over 100 new cars in service that be substantially relive congestion on the bart system. our plan is to keep the old cars operating as long as we can so that the new cars become additive for a while until we have enough new

cars, then we can begin to retire the old fleet. there is hope that in the near term, 3 or 4 years from now there should be substantial relief on the bart system. the next slide is entitled public outreach. it has a table that shows the attendance at the various events we held as well as the previous participation in the design process. i mentioned earlier we've had almost 35,000 can ustomers participate so far in the process. that would include sending us e-mails, is surveys, community meetings, going to one of the prototype side or mock ups and giving us input. it's been very helpful to the design process. beyond the general public input, we've been repeating out --

reaching out to disability and senior organizations as well as community based organizations to attend the various events and have specific meetings with different groups that provide disability services or provide disability policy assessment. we've met at least 8 times with our bart accessibility task force and we've met with other organizations as well. next as i mentioned earlier i will be talking about different accessibility features on the new train cars. many of which came from public input or from our work with the bart accessibility task force. so first of all, this slide no. 5 talks about accessibility features for individuals who are deaf or have a hearing impairment.

well have dramatic improvements for people who are deaf or have a hearing impairment on the new train service. in the old cars we relied on a public address system that made it very difficult for people with hearing impairments to get the information they needed. the new cars will have modern communication systems including both interior and exterior digital displays. first of all on the interior, we will have six 27 627-inch lcd screens that will provide a range that i will explain in a minute. in addition we'll have 2 led screens at the

bulk head of the car above the end doors. we will have lcd screens that will focus on providing the next stop information. to describe in a little bit more detail the 6 d lcd screens they will be located adjacent to doors fairly high up on the wall to maximize sight lines and visibility. the screen is a very flexible programmable screen. in the current version of it which is really generation 1, we have planned three different zones on the screen. on the left side and a majority of the screen will be a dynamic system map. meaning it will be a live realtime map of the bart system that will have a "you are here" bubble

that shows the current location and that bubble will move as the train moves. we also have a luna -- line that the train is serving highlighted in a brighter color. the system map, the dynamic system map is designed to be what we call sort of a close up product. it's because it's a whole map and just part of a screen. it not something you will be able to see from 30 feet away. but we do have six of them on board and from a distance of 10-15 feet for someone with normal eyesight, it will be visible and for others, they may need to move a little bit closer. in addition to the dynamic map in the upper right hand corner in much larger letters designed

to be scene -- seen from a distance. this is the most featured requested information piece by our can ustomers and that will be very prominent on the screens. because it's the next stop, not the final stop and we need to be as clear as we can with the public what stop we are talking about, the word next will rotate in multiple languages in the standard languages that bart utilizes which are english, chinese, spanish, vietnamese and korean. in the bottom right hand segment of the screen we will rotate a variety of information. they will be courtesy message. the one shown on the slide here thanks can ustomers for vacating seats for people and seniors

with disabilities and that will be shown in that segment there. in addition to all of those interior screens which are new to the new trains, we will have exterior signs that will face to the outside of the train that show the line, the route that the train is on and it will have a block of color for those people that can see color to show them it's the blue line or the red line or some other line. another feature for those who have a hearing impairment that we are very proud of on the new train cars is we've committed to test an induction move system on the trains. we will try to make that system work on the middle segments of the cars, the cars will have three doors and we plan to

deploy this system at the middle of the three doors because that is the area that has the least signal interference and offers us the best chance of a good workable system. we will also display the international symbol for the induction system in that area. flipping to slide six. features for individuals who have a mobility impairment. we have a range of features for people who have a mobility impairment. one of them i don't have listed on the slide first of all is we will have 50 percent more seats that are priority seats for people with disabilities or senior citizens. so i think that is going to be a big improvement.