and adults with disabilities involved in every step of the process. areas of assessment and planning will include housing, employment and transportation. hopefully it was expressed that this will also include efforts to enhance the community's willingness to employ the disabled who are chronically unemployed. there was no meeting in may. the council met on june 12th. a presentation from the mayor's office on housing community development was about changes of the san francisco housing administration and it's financial health. a fund for maintaining the building was created. services for residents will be included on-site. there was some concern about whether there will be enough for younger people with disabilities and also an update on the living fund. clf, services that help

people in the community so they are not institutionalized. it did you tell -- does that at a very low cost. members asked supervisors for additional funds for the cls which were granted in june. finally, the council met on thursday july 10th, members of the kouj -- council and agencies have been lobbying for months for services for variety of services and people with disabilities. increased funding and revolving fund for elevator and sro's, protective services, nutrition and meals, food service and delivery, senior centers, housing services and ellis act

eviction advocacy. there is a lot of things that are exciting that are happening. input from the community is needed. please come to our meeting. the lccc does not meet in august. the next meeting is on thursday september 11, 2014, at the born auditorium in the hsa building at 170 otis street. the second item in my report is to mention that a long time advocate for persons with disabilities and seniors and other groups was lost to us last week. viera passed away last july 9. th. she was an advocate, a historical

reservoir. she was politically knowledgeable. she was the networking expert. she was the community representative. she sat on multiple committee's and councils and mentor to many. at the end of the meeting we will adjourn in her honor and observe a moment of silence and i encourage any who knew her to stay until the end of the meeting. that concludes my report. >> thank you, cochair. next up we are going to item no. 5. information item. report from the director of the mayor's office on disability. >> thank you. i'm carla johnson the director at the mayor's office on disability. i want to start by wishing everybody happy ada anniversary month. on sat

july 26th, we'll be signing the 24th disability act. and there will be a lot more discussion about a history of the disability rights movement. so i will defer any further comments until later. i have five things that i would like to share with you today. the first is an introduction to a new staff member. the second will be a quick report about disaster planning. the third, a report back on elevators. the fourth, an update on mod's website project and the last a shout out to independent living resource center san francisco's grand reopening. so first on staff introductions. i'm delighted to be able to introduce tom. he's seated in the back of the room. tom is a senior building

inspector coming to us after 15 years at the department of building inspection. some of the projects he's worked on at dbi was to coordinate training for the staff there including training around enforcement of the disability access rights, codes and laws. he's going to be working with jim whippel as an architectural officer. he's working on the architectural funded projects. like everybody else in our office he'll have other assignments including disaster planning and disaster response. so i wanted to welcome tom. he's really the last piece in the mod staff puzzle with tom's arrival we are now fully staffed and we are very appreciative of that. so welcome, tom. speaking of disaster planning and response, our office has

been a part of two webinars this month. on july 1st, joanna and i gave a presentation on a national webinar that was organized by the pacific ada center. the focus was on including people with disabilities in the community and disaster planning and response. and what we did was we talked about san francisco's efforts through the mayor's office on disability and also our very own disability disaster preparedness committee of the mayor's disability council. we profiled how we integrated disabilities expertise into disaster planning and we listed many of the dcp's accomplishment including the evacuation chair project and the ada technical assistance manual for the care and shelter plan. we also talked about our offices role as disability access coordinator at the emergency operation's center. we offer this perspective from a city side,

but there were other speakers that included richard zelder from the california office of emergency services who spoke about his work at the state level. we had another speaker who provided a regional response and yet another who came from another smaller city perspective, the city of fresno that has a lot less resources than we all do. so richard delveder and california oes asked you to participate in a workgroup webinar that took place yesterday, july 17th. that workgroup is going to be looking at best practices in order to develop a comprehensive evacuation plan for people with disabilities. in looking at evacuate ugsz, what we are really talking about is multiple stages. we are talking about evacuations from buildings and also evacuations from portions of the city or leaving the city

entirely. this is a focus really on concerns about multistory buildings and especially high rises. and the discussion was informed by new york's experience following hurricane sandy. and as i think everybody remembers there were thousands of people that were stranded in their multistory and high rise homes because of the massive power outages that came with the storm. so this is a good thing for people with disabilities that we have richard delveder back at oes to be focusing on people with disabilities in the emergency plans and our office will be continuing to work on this plan and i will keep you posted. my next topic is a quick update on elevators. last month in my directors report i talked about the on going

issue of elevator maintenance andel elevator failures make it difficult. this has been an issue that has been identified by this council as well as advocates especially senior and disability action. under supervisor kim's leadership, the land use and economic development committee held a hearing on elevator and disability access in single occupancy hotels, their investigation by the department of building inspection and health department and by me and also the disability action. what came out of this hearing was a commitment to the city's budget propose by supervisor kim and supported by our mayor to set aside $250,000 for revolving loan fund and this

fund will be available to sro property owners that can take out a loan, fix their elevator and payoff the loan and tap that fund. this is a very important first step to address the needs on the private side on privately owned buildings and this is in conjunction with the mayor's upgrade for the housing properties. i think our policy makers have heard your advocacy and they are taking action. the next update is on the mayor's office of disability website. i wanted to give you a quick report on our project. about 7 or 8 months ago i gave you an introduction to let you know that our office started conversations with our city's web master to do an overhaul of our city's website. many of the city's web site is

currently getting reformed. if you go to the mayor's office on disability website today you will see there is a new but ton at the top for accessibility. if you click on that link, it provides many new options including the ability to read, selected text out loud and to enlarge text without having any special software on your own computer like jaws or zoom text. the city's new standard format is also easier to read on a smartphone and tablet because it expands the different tabs that are there. along with this new city format, i found the opportunity to make our mod site more friendly and moren intuitive and better links to information and

resources. our office started a major overhaul. we decided it wasn't enough to just move information around but an opportunity to update all of our content. of course i had no idea how much work that would be. [ laughter ] but this week is a team effort at mod. we delivered our new content to the web master and he's going to be developing a scope of work and once we agree, he'll be freezing the design and once he freezes the design i will have an estimate of what you can expect to see our brand new accessible website. i will keep you posted. my last item really is to give a shout out to the independent living resource center in san francisco about an upcoming event and ilrc sf is celebrating the 24th

anniversary by signing the ada at the fully accessible headquarters. the details on saturday july 26, '10 a.m.-3 :00 p.m.. the public is very much invited. the location is on the ground floor on howard street between 4th and 5th street in the south market area. there is food, disability quilting, kid friendly events and will have sign language interpretation. i hope to see everybody there. so that concludes my director's report and at this point i would like to turn the microphone over to heather kittel or ada compliance coordinator to hear her reports on complaints and service request for accommodation. thank you.

>> good afternoon, councilmembers and cochairs. last month in june our office received 64 in inquiries and we provided information referrals, service request and ada technical assistance. 81 percent of these inquiries from the public and 19 percent from the city department. there were also four curb ramp request and 3 request for accommodations. the request for accommodations involved blue zone parking request outside of homes and we also received 7 complaints which is in addition to two complaints we received from the previous month in may. we believe the increase is due to the large number of construction projects that are happening simultaneously in the city. the majority of these complaints that we received mostly involved disruption in the public right-of-way due to the construction vehicles blocking access to crosswalks

or on street disabled parking. in these cases we were able to interact quickly through sf mta which included the street inspectors. this is also a reminder to the public, if you notice construction activity blocking an accessible path of travel without an alternative safe path, please call our office at 415-554-67 89. that's our voice. you can also contact us through t ty. 415. 554. 6799 and call 311. our additional complaint in the funding housing city program and lack of communication access at a homeless shelter. in this case, at the television set

in the common room of the homeless shelter was not set to have captions displayed for people who had hearing loss. as a reminder and it's a city ordinance that it's a requirement to have captions displayed on tv monitors. once again, if you experience any of these issues in a city facility or city program, please give us a call so we can remedy the situation immediately and you can reach us again by calling us at 415. 554-6789 and you can reach us by tty 415, 5546799 or call us at 311 and we'll also receive it. thank you. >> thank you. moving ahead,

we have item no. 6, information item. uber and future efforts to include people with disabilities. uber will share details of the technology and how their services can support customers with disabilities. presentation by caitlin o'neil and policy associate. >> i have a powerpoint here. are you able to see that somehow? great. >> can i have the control room place this up. look at that. great. thank you. thank you so much for having mi. my name is caitlin o'neil. i work on policy issues for uber. we are do wn the street on market. we are glad to be here so we can engage in

these types of conversations with everyone. i'm here today to discuss issues of access for disabilities. we want to continue to have these discussions to talk about how we can improve mobility in san francisco. my presentation today is called uber mobility ability. we want to talk about the services we provide and also get feedback about what we can do better because there is always various rooms for improvement. >> can you speak into the microphone? >> sure. is anyone here familiar with uber or used the services before? okay. i will give an overview for those who haven't. ub er is a technology to connect with people who need a ride. we do that through the app. as you know

technology is really changing the way people move around the city. we are happy to be a part of that. like i said, uber is really evolving the way that the world moves and by connecting riders through our app we are able to provide more transportation alternatives and increase riders. we are very proud of the increased mobility that we've created for our users with disabilities across san francisco and the bay area. we are very excited about what technology can do to increase that mobility and there is still much more to come. uber's motion del is everyone's private driver. we hope to be that service for everyone. so, what uber does is provide a reliable, very fast access to safe and efficient

transportation options. we compliment san francisco's existing transportation options like public transportation and taxis and other modes of transportation. we really amplify the ability for people to get around. on top of that we offer a flexible and convenient economic opportunity to partner with us to become driver including those with disabilities. that's something we are very proud of. so how does uber work? i want to explain to people so you get a sense exactly what our app looks like. customers who have the application can create a prearranged reservation through the free smartphone app. what happens after the riders makes that request is that a driver nearby, the nearest driver is alerted of the fare and given the customers information of location and pick up through their driver app. so what

happens then is once the driver picks up the rider, we use gps location information to determine the fare. at that point, once the rider is dropped off at their location, the rider then receives a detailed receipt of the price and location about the driver. so, you can open uber app and request a transportation provider pretty much all of the time. we are very proud to say that our response rates are now about three minutes 3 minutes to get a ride anywhere in the city which is very very fast compared to other modes of transportation. you can contact your driver via text message or via phone call while you are waiting for them to arrive while they locate you. if you have any request

or pick up information, you can do that right away. we are very proud of our app because it helps to eliminate any kind of discrimination in terms of pick up transportation because other modes of transportation really lacks that accountability factor. there is an anonymous feeling between who is the driver, who was the rider. it's very difficult oftentimes to report any instances of disability. we are glad that we can remove that by providing a very clear feedback process. so, if you are a rider, this is something that is very important. if you are a rider and request a driver from uber app. you know who is picking you up and you know the car and license driver and that's a safety issue as well so you know you are getting into the right car. you are able to share your trip which is a

big safety thing. once you enter the vehicle, there is a button that says "share my eta" and people can see where you are at all times. we have very fast and responsive customer service. customers are very pleased with our response time and feedback issues. and, we are also able to show you clearly the time of arrival to get to your destination. uber partners with many different types of vehicles. these are the models we have now. these are options at any price point. we want to be affordable and accessible to anyone. you may have heard these different options being referred to before. we have uber black which was our first model and this is a town car

option. there is uber suv which is for times that you need more space, this is a bigger option and uber x is everyday cars. this is our peer to peer products that we have. then there is also uber taxi which allows us to partner with existing taxi models. another thing that is really important is pricing transparency. we don't want there to be any surprises at the end of the day when you are trying to get somewhere. when you request a ride you are able to get an estimation of exactly how much it will cost from point to point before you request the driver to arrive. you will see a fare quote immediately and you have the option of splitting the fare. if you are riding with more than 1 person, you can enter in there name, and share the fare with the app. this is a cash less transaction, your

charge is on your card at the end of the ride so you don't have to worry about a cash transaction. another thing we take very seriously is partner on boarding. we mean the driver on uber app. all of our uber partners have to go through a rigorous process. one is a background check. we both include national, multistate, county, federal court house, background checks as well as motor vehicle records. also there is a training process once they are on boarded and we make sure accessibility is a big part of that. we expect requirements to comply with all existing accessibility laws tools to

applicable to all transportation providers and guide dogs that must be accepted at all times. we also have a very serious policy on non-discrimination for provider services and user review because the user can review the driver at the end of every trip. so, we'll talk a little bit about providing services for the blind and visually impaired. that's something that our app is very accessible. we have a voice over compatible app. every aspect of using the app can be done over voice over. service animals are also welcome. any driver that refuses to accept service animal will be deactivated from the uber

platform. that's something we take very seriously and there is realtime feedback that provides us the ability to address concerns and remove drivers from the platform as soon as possible as well. for deaf and hard of hearing users, we partnered with hearing impaired drivers which is something that is really unique. they are able to use the technology to communicate with their passengers. and we have a very strong deaf driver group in many cities. and they are able to use tablets to communicate with their passengers when they enter the vehicle. the uber app for users, riders is in incredibly deaf friendly. when they are placing a request to tracking the arrival of their vehicle, all the way to payment. it's very accessible in that way. so wheelchair accessibility

another important consideration. uber harnesses our technology for our users requiring wheelchair access biblt and other mobility considerations to get around. in many cities we've made this a big priority. for example, in chicago, there is a wheelchair accessible request option when you are choosing to request a driver, you can request that that vehicle be wheelchair accessible right from the start. in washington d.c. i shall has se dan only options. we are not pioneering for many markets that exist for a big national roll out of this. on top of that we are developing vehicle financing options and incentive programs for partners to add wheelchair accessible vehicles to our fleets. this is necessary, we

have to have the supply in order to provide those services. we are committed to wheelchair accessible options in san francisco and we are partnering with wheelchair accessible options here. that's a big priority for us. another area of accessibility is for senior citizens. we played a major role for assisting mobility for seniors and able to provide transportation to and from all neighborhoods. it's a non-discrimination policy. your driver is to take you wherever you decide to go. same for pick up. that way we serve the traditionally under served by public transportation and by taxi areas. seniors typically request for themselves or through relatives and friends and care takers who can do

that on their behalf. it's an economic opportunity for a person that can drive. maybe they are retired and they can do this on their free time. the only other thing about the app, you don't have to have a smartphone, it's web enabled even from your home computer. so, now i want to talk a little bit about feedback because this is very important. the accountability aspect that i mentioned before. uber requires all of it's partners to comply with accessibility laws. uber's technology allows for efficient and effective enforcement of our policy. this is something we take very seriously. uber user can contact uber from their app as they are using it or by e-mail afterwards. within the app there is something that says support