orders are forever. department orders are two years, general orders are forever. we would love to have the help of project what in designing other plans. i'd like to get sergeant rachel killshaw to come up here. rachel was actually just published in a national police magazine, right? so whoever was saying about getting the word out, maybe you could tell us what you wrote. >> commissioner, chief, director --. >> and thank you for everything you did on this. >> it was my pleasure. i can't reiterate what everyone has said it was such a collaborative effort and we all put our heart and soul into getting this done and recognized that the chief's goal that his vision is to take care of kids in this city and so that's what we did. and so when chief tomioka contacted me asking or announcing that the

iacp -- international chief of police was asking for an article on the steps that we took to develop this policy and she asked if i would step forward and be do it, i said sure, thinking, you know, i'll do a couple paragraphs on it. then after i committed she said yeah, it's got to be about 2,000 words and i said, oh, i feel like i'm back in college. anyway, i worked really hard on it, had some help from some people in our department and just described the collaborative effort where it started back in 1996 samera, 97 -- 2006, sorry -- and moving forward from there just reissuing department bulletins every two years, how that was

-- while it was working it wasn't the ideal sis. how we transitioned from that process into a department general order that you all adopted and clearly saw the need for because of our community partners. anyway, it got published, the article was published in this month's article, in this month's magazine so hopefully it will be used as a model for agencies across the united states. they can take our order and use it as a basis or a template for doing what they do and seems to be working here. so i appreciate the recognition. thank you. >> thanks, rachel, and thank you, deputy chief tamioka, we'll make sure we get copies of that magazine if project what would want one with a copy of the article for occ as well. that would conclude that piece of that presentation.

>> looks like some of my colleagues might want to say something. >> i'm sorry. >> vice president turman. >> thank you so much. i thought the video was incredible and i want to thank everyone for their participation. project what, i have, i firmly believe, and i'll state this, we have a police department that is forward-thinking and hard working to meet the needs of its public. and this is one demonstration of that. i won't say that everything is perfect in this department or around this country, but i know that under chief sir and deputy chief tamioka and terrific sergeants and lieutenants and the patrol officers we have, we are doing our best to reach out to our community and the youth voice is very important to us.

and i will be the first person to sing the praises of the department when they do something right and i also want folks, especially sf cip, cjcj, the individuals and project what who are here tonight to also realize there is another partner under this police commission and that's the office of citizen's complaints. it is our public interface, it is one that cares very much about public outreach, hearing your voices and making sure that we enact policies and procedures that help this department live up to the great department that it is. and i want to thank publicly its very fine director and i want to thank miss samera marion for

the great work she does, she was credited, i saw, we look forward to hearing your voices in other areas where we can partner together to do even more tremendous things to meet the public's need. thank you so much. >> commissioner melara. >> i also want to thank everyone for bringing this matter forth and being able to create a great video. but what i wanted to do is encourage us to go one step further because i'm thinking of domestic violence cases. when police officers are stepping into situations where the children have already been traumatized and so -- and of course these are not easy cases, especially when the police officers are stepping into these cases. and so the possibility of us looking at cit as being one of the training grounds for police

officers arresting parents that have been involved in domestic violence cases because it's a little bit more difficult than those cases because the child is already traumatized. so let's think about the next step and how we can deal with those cases. because those are difficult cases. >> and i imagine i'm looking at samera marion, an aspect of the dgo we just arrested on domestic violence, there's going to be a training component on that. that was a big issue when we adopted that dgo so we look forward to hearing more amazing things. thank you. in kupb klues, project what i feel really fortunate because i got to stand with all of you at the board of supervisors at that time in the capacity of an expert from the center for youth wellness talking about how having a parent who is incarcerated is what they call

an adverse experience, which is a body of experience of life long trauma and the effect it has. there are so few times we can prevent trauma, what these systems are designed to do but often they re-traumatize. what i want to say to all of you, the courage that it took to come up here and tell your story, the power of each narrative of each person talking about what's real for them everybody is human. police officers are human too. by telling your story is changed so many kids and so many parents what their experience is going to be. they might have those childhood experiences but those resiliency factors we're looking to build are there because of you guys and your community. i speak for my colleagues to say i am honored to be doing this work with you honored that the department -- to hear, we hear a lot of things about the police department and i'm going to fill you in on something. it's not always this good. and so i think it matters a lot -- a lot

of them are good. we don't always hear as much. sometimes we don't hear as much positive so i want to thank you all for bringing voice to that, organizing around something that you are happy about and something that went well because i think that is a really important part of any movement. so thank you for that. chief. >> commissioner secretary. >> presentation of the limited english proficiency services annual report. >> in the interest of children, because there's a little child there, maybe we could have just public comment on this piece so they could go home and get her, the little one -- so time out, we're going to do public comment just on that -- sorry.

>> on this item. >> yeah, because we have little ones like that -- the baby. >> we don't have public comment on the agenda. there was an action item there that was an update, but i can welcome any public comment at this point. >> just on the children of arrested parents. >> is there any public comment on the children of arrested parents? >> the little baby. >> briefly, this is going to be quick. it's not a video, it's a cd and it's a film. the english on two parts are incorrect. where the man asks, where is she, he doesn't have to say where is she at? that's a preposition at the end of a question. it's incorrect. last but not least, there is i think chief did do a great job.

very powerful. i'll leave it at that. that's all my comments, thank you. >> next speaker. >> dangling. >> i would like to thank project what and you guys a little bit. i'd like to thank them because i like having this experience with my daughter. you know she was like two, well, she just turned two december 23rd and she was in a car and my boyfriend was arrested and it's not her biological dad but like the police arrested him and they just took her -- took him away from the car, like, and he didn't get to say bye to her, i wasn't informed, i wasn't called or anything. i felt a little hurt from the police like, you know, a little bit like she was just -- she's young. i really do thank project what for making this individual yes for giving the training to, like, the police

officers. yeah, thank you guys a lot. >> thank you so much. next speaker. >> hello, my name is jennifer and i'm here with the center. i just wanted to say thank you to the people who worked together to put this video together and to the police department. i myself am a child of incarcerated parents and for a long time my dad's been in jail for 15 years now and for a long time i had mixed feelings about the police. i didn't, you know, i thought were supposed to hurt, didn't seem like they helped, seemed like they broke it apart. i didn't know why i came today, to see this video and to see you put effort into this, this is great. i think parents if they have kids or just stepping away because there's been times when they storm into my house and it's like what is going on we can't tell you anything. what? you don't know what's going to happen next so you don't know what you are doing

next. i'm really really thankful for everybody who worked on this because i can say that as of today my hope is that the police department has changed. so, yeah, thank you to everybody and thank you for putting this video together. >> thank you. >> next speaker? any further public comment on this matter? >> a sucker for the little ones. >> you want to tell me your name? you want a sticker? >> she's got the whole left eye thing going. >> a positive experience.

>> wow, what a brilliant bunch of kids. lord, great job. a great job. police and occ in working with them to change something that needed to be changed. i'm just curious if this is going to be expanded or if all -- because my arrest turned into a 5150 so i wasn't technically arrested, although there was mention of a citizen's arrest which was later not there. but -- so if this is going to go with the 5150 calls as well. >> just whenever you take a parent away. >> well, i was taken away. that part has changed. that went into effect when? dgo --.

>> it was adopted --. >> 2014? great, that's wonderful because that did not occur. another thing to think about is disabled -- if they are dependents, it's not necessarily 18 and under, but dependents disabled people, elderly that people are responsible for to give them an opportunity to also kind of take care of them. and another thing, and i know it's in a completely separate category, but you can't have something for everything but, you know, the one phone call, i didn't even have an opportunity for a phone call in my situation. that was weird. so by the grace of god everybody was taken care of but i can, you know, the what-ifs, just add to what's going on? so i am

thrilled and proud and just floored, what a great job. thank you. thanks. >> thank you. any further comment, public comment on that matter? okay, chief, your presentation on the limited english proficiency services annual report. >> good evening, commissioners, chief sir, director hix and members of the community , i'm officer stokes, language liaison officer for the department. as such my responsibilities include coordinating language access training at the academy which includes our police service aids and the recruit classes that are coming through. to coordinate meetings with community groups and resolve language issues and to oversee

lep data collection and prepare reports regarding language access efforts in regards to the department. i wanted to take a moment and explain who a limited english profish epbt individual is. a limited english person is a person whose primary language is not english and has a limited ability to either read, write, speak english. establish language access procedures consistent with federal state and local law for sfpd members to follow when encountering a limited english professor individual. services for from communicating effectively and accurately. sfpd members provide free language assistance to lep individuals they contact or

those individuals who request language access assistance. this is part of the department's efforts to ensure services are being provided to all members of the community. sfpd members have a language identification card which helps to identify the language spoken by an lep individual. since december of 2013, the department of emergency management has the ability to identify certified bilingual officers in spanish, cantonese, russian, tugalak and these skill set identifiers are an additional tool that dispatchers have available to determine which on duty officers are available to assist an lep individual with a method that's more timely and an accurate way of communication. as of 2014 we have 465 sfpd

members who speak a language other than english. of those 465, 217 members are certified as bilingual. we have 284 members who speak spanish, 104 of those are certified. we have 112 of those who speak kapblt neez and 85 of those are certified. we have 26 who speak mandarin and 16 of those are certified. and all 12 of our sfpd members who speak russian are certified. we additionally have 34 officers who speak tagalak, 5 who speak vietnamese and 92 others who speak different languages and those languages are not certified languages at this current time. in 2014 we had 2,954 limited

english proficient contacts and of those, 1,825 were spanish, 580 were cantonese, 235 were mandarin, 47 vietnamese, 34 russian, 31tagalak and 202 other languages. of those 2,954 contacts, 2,699 used our language line phone interpreter services. occ received a total of 734 complaints and of those, 16 involved lep or language access ordinance issues. 13 of those complaints have been resolved. we had 6 department bulletins

or directives in 2014 related to limited english proficiency in december of 2013 we had our dem language skill, which is the one i just explained with regards to officers being able to identified as a skill set for a spoken language. we had the know your rights brochure issued in september of 2013 and that was issued in english spanish, chinese, russian, vietnamese and tagalak we had bilingual testing in january of 2014 that wasish initiated by dhr and they tested in spanish, russian, sign language for the hearing impaired and braille for the visually impaired and department directive in february of 2014 as a roll call

training dvd regarding -- relating to limited english proficient persons domestic violence and elder abuse. and in may of 2014 we had a directive for providing language access services for limited english proficient individuals. basically a condensed version of dgo 5.20 and then in july of 2014 we issued miranda admonition cards in chinese, russian and spanish to those officers who were certified in those languages. our accomplishments were that we were able to certify more officers in cantonese, russian and spanish. all of our district stations are equiped with a dual handset language line telephone and one was also

installed in the special victims unit at the front reception counter. we are training our psa's in regards to department general order 5.20 and department bulletins when contacting limited english proficient individuals in need of assistance. we have our roll call training in regards to dv and elder abuse and monthly we have meetings with occ, with dem, with dv consortium, the district attorney's office and other community organization members and each month myself, bc tomioka, we get together to discuss department topics and ways we can improve access with our limited english community. currently we are in the process of working on an easy reference card for all sfpd to utilize

the language line so we will get that information readily available on a small wallet-sized card that an officer can carry with them. . >> okay, thank you. and i see members of the language access working group here, another group of familiar wonderful faces who have been working tirelessly, all of these accomplishments that are, you know, the department accomplishments rightly so are possible through a totally different way of doing things, which is a community collaboration. and i also know that while you were gone commissioner melara, i made assignments of commissioners to various working groups and i know it's because an issue very close to your heart you had already expressed interest, you will be joining these fantastic people to continue to ensure that we keep going in the

direction of really expanding language access. because it's obviously a safety issue, being able to know what's happening and address someone's needs has been a commitment of this department for some time so i commend the department and i don't know if there's anyone, since we did give public comment on the other matter, maybe we should give some public comment on this matter too. so anything else, any questions anyone has, first? oh, commissioner hwang and then you are next. >> i had a question about the statistics between 2013 and 2014. when i'm looking at this, it looks like there was a pretty big increase in the number of lep clients that were served, an increase of almost a third, right? can you tell us why there was an increase? >> i believe that, as the information is getting out there more and more through our refresher trainings at the academy and the psa's going

through the academy for their time, they are now able to utilize the language line and they are now aware that there are officers that have skill sets and can speak a variety of different languages that are certified and they are able to contact those officers by using dem or contacting dem directly and finding out who is available that has that skill set. >> as i look at it, it looks like there's a decrease in the number of sort of bilingual officer contacts. in 2013 it looks like there were more sort of face to face interactions between a bilingual officer and a client. in 2014 the vast majority of the contacts were through the phone interpreters, about 2700 out of the 2954, right? so there was an increased use of the phone lines but sort of a decreased incident where there's a bilingual officer meeting with

a client director. >> chief might want to respond. >> do you have an explanation? >> i just had a number from 2013 with regards to the language --. >> i can't say for sure but i know as the officers become more familiar and acquainted with the phones, they didn't have phones at all and now everybody has phones. so i think they become more reliant on the phones. >> have to wait for the sergeant to come with the phone so they can call the language line. >> now every officer has the phone so they are using it, which is what we want. and the phone has google language on the phone so they can figure out who they need to talk to the person to. >> none of us have to talk to each other any more face to face. my take away. >> i guess the push -- one thing i would stress is if there's a way to increase the number of direct bilingual officer interactions, i don't know if that's staffing. i don't know if the phone lines are like the at&t operators,

i've used those before, they tend to be very business oriented so they are not translating every day language, they are translating at a higher level and not using the language that folks may understand, kind of everyday level. >> i actually just did a presentation at the consular corps yesterday and i know over 450 officers speak different languages, 217 are certified bilingual and then as we hire the 300 officers back i know there's officers in the academy, for instance, the flag bearer at the last academy class is a fluent tagalak speaker. so we do put an emphasis on it and if anyone is interested in a job with the san francisco police department you can go to the web site and apply 24/7. >> i guess the last question,

when we deploy the officers do we sort of match them to areas where that population may be? >> in a perfect world that would be great but we're a union police department with seniority rules and officers go where they -- they have the option to go where they want to go. we put everybody out of the academy in the idf program where the need is greatest. but then the officers gravitate towards where they like to go. >> thank you, chief. >> commissioner melara. >> well, i have several questions, actually. commissioner hwang asked a couple of those. all i need is to let me know when we're supposed to meet. >> okay, great. and thank you also to dem for their partnership and then i know that from the meetings that i went to that was an issue that phones worked on for some time

with great partnership from dem to move this along. so if there's nothing else from the department then i will go ahead and open up public comment on this matter. thank you. is there any public comment? i am adding it to the agenda on the presentation of language epk glirb proficiency services annual report. >> good evening, commissioners, chief, director hix, happy new year. beverly upton, san francisco domestic violence consortium. this has been an honor to sit at the table and watch this process unfold. it does take time but we're starting to really see the fruits of our labor show up and so we're really excited and we think it's going to make the city safer. it's been a very diverse group at the table. i really want to thank asia pacific island outreach, san francisco against

rape, la casa, the da's office, 911, dem and office of citizen's complaints which we couldn't do this work without. it's just been a pleasure. i think this is my fourth or fifth year at the table and it's an honor to be here. we still have more work to do. when i compared the stats that we're starting to see from the police department on all crimes and i compared them to what the community is receiving just on violence against women crimes, right, and those are contacts in the community with advocates and attorneys, we have over 4,000, right, and so roughly the police department through dem has about 3,000. and that's all crimes. so it seems to be that there's more to be done on collecting stats. i think there's probably more contact than this. because if